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The resort's location was fantastic, nestled right up against Cambelback Mountain and fairly close to almost everything in Scottsdale. The staff was helpful, thoughtful, courteous and seemed genuinely interested in making our visit perfect. We loved the privacy of our mountainside casita and the small pool nearby made us feel like it was 'our very own'. Our view from the room was beautiful-the only thing better would have been to have had a balcony to enjoy the breath-taking views. The cleanliness of our room and the grounds maintenance were both excellent. The one thing we found rather disconsorting/disappointing was how extremely contemporary the decor of the room was-very, very low furniture with severe lines (the sofa was quite strange looking and totally uncomfortable). The room lighting was odd as well, lots of different lighting fixtures but none of them ever succeeded in giving the room a comfortable, inviting glow. We even tried lighting the small candles from the bathroom but even they couldn't warm up this room's cold furnishings. We were here to celebrate an anniversary and were hoping the room would have been more romantic in feel. We got some great views but the room itself felt very cold and unwelcoming.
We have stayed multiple years. The pool, exercise, tennis, food, service, rooms and scenery are great. There is no entertainment, unless you count the conversation and ambience of the bar. The food is outstanding.
The Sancuary on Camelback Mountain is a wonderful place to stay. The mountain and city views from the property are breathtaking. The property is beautifully landscaped and maintained. The pool, spa and fitness center are top of the line. The room was spectacular, tastefully decorated and spacious with a lovely balcony with a great view. It appeared a mostly adult oriented place and I did not see any children in my four days there. The bar and restaurant are first class. The most amazing aspect of the resort was the staff. They were the most friendly, customer service oriented people I have ever encountered, from the front desk, to the bellman to the pool attendants to the room maintenance staff....everyone was absolutely the best. I would highly recommend a stay at this resort...you won't be disappointed. This was my first time staying here and I plan to return again and again.
If you are under the age of 40 you will be treated like a kid. We are mid 20's and the waiter at the Element Restaurant was extremely rude. He was the nicest waiter to the table behind us ( who was all older money) and came to my husband and I maybe 3 times during our whole dining experience there. They had their friendly people, but to some you will be treated like dirt. Even though we are young we have money and the guy underestimated us. Even if we didn't have money I would hope they would have a rule saying all guests should be treated equally. It was our 1st wedding anniversary, and there was nothing special about that dinner besides being with my husband. Would never go again.
My sister and I booked a two night stay at the Sanctuary because we had heard good things about the spa. We got a great deal from online travel website (especially since we went off-season) and the pictures of the room online looked great. When we arrived we were very surprised--our room looked nothing like the pictures online. The furniture and carpet were worn, it was small, the bed was uncomfortable and we couldn't regulate the temperature (something that is very important in Arizona in the summer). The brochure for the Sanctuary says the rooms are sleek, modern and comfortable. Not our room! We had to wonder if we got placed in the 'bad rooms' because we booked online with online travel website ? Would we have received a better room if we had paid more money? I will say that other parts of our stay were nice---the spin class was good and the body srub and Thai massage in the spa were fantastic. Not good enough though to go back. Next time we will be staying at the Boulders in Phoenix or going back to Canyon Ranch in Tucson.
This was a last minute trip and we did not want to go home. Be sure to rent a car as it is not close to town. The casita was like a large apartment, private and very nice. Private pool was a plus for no noise relaxation. Great spa, tennis and fitness center. Keep this a secret!
We returned to The Sanctuary to celebrate our 25th wedding anniversary. Everything from arrival to departure was top notch. The grounds and rooms are lovingly cared for. The staff is warm and attentive. The size of the resort is just right--not too huge and not too small. We prefer the Mountain Casitas to the Spa Casitas. They tend to be quieter, in our opinion. We enjoyed the outdoor seating/bar area for Happy Hour a couple of times; if you have 1-2 of the small bites and drinks from the menu it's a great value. Hiking Camelback Mountain: don't go on a weekend--too crowded.
We were met at the front by a friendly assistant who took me to the front desk to check in. He then guided us to or room with a golf cart. He noticed the cat in the car and waited for us to cage her before helping with the luggage. Sanctuary is a series of small buildings, some with oneunit, others with three or four. Most had balconies. Landscaping is terrific. Dining room was excellent. Pool is a beautiful setting and open 24 hours ( with a room key for security). Great place for a romantic weekend.
I have been going to the spa for some time now and decided to take my husband along for a special treat. We stayed in one of the Spa Casita rooms and it was far more beautiful than on their website. Very comfortable, spacious and beautifully appointed and designed. All of The Sanctuary is of exceptional design. The location on Camelback Mountain is picture perfect and close to everything. The staff is one of the most helpful I have encountered. The spa therapists are of the highest level. I have had most of the treatments and I prefer to fly out and have my treatments here than have anything at home in Boston! I was drawn to the spa for their Watsu treatments and make sure that I have at least one every time I come. My husband throughly enjoyed relaxing with his massages, too. We both can't wait to return. It was a perfect!
Awesome Labor Day weekend stay at Sanctuary. Stayed at Mountain Vista suite which was very roomy and comfortable.
This was a wonderful hotel. The suite we had was beautiful and spacious. The turndown service was very nice. The view was incredible. The location was good for everything we wanted to do. The only complaint we had was the service at the pool left a lot to be desired. Apparently if you want good pool service you need to be young and skinny, which we're not. However, that was not enough to ruin our time. We would highly recommend this as a place to stay to anyone.
This hotel made me feel very comfortable while I was visiting Scotttsdale the SPA treatment was the best ever!!
I don't usually right reviews, but I felt compelled to recommend our experience. We were in awe of the hotel from the moment we arrived. Marissa and Michael at the front desk were professional, engaged and most important they were personal. Hotel grounds are reminiscent of Tuscany with lots of stone and massive wooden gates/entryway. The room exceeded our expectation of cleanliness and style. The onsite restaurant was also delicious. We decided to stay after my wife shot a wedding on sight and vowed to be back. We will return in the near future.
The grounds are beautiful, the staff is very friendly and the amenities are all fantastic. They really did think of everything when they made this hotel. We wanted to have a relaxing weekend and that's what we had. Can't stress enough how the staff does any amazing job of making sure you are well taken care of. The only issue we had was that we wanted to take a bath in our room and the water was not hot at all.
The wonderful friendly staff made this resort really stand out! Grandpa Frank in the Prado was the best. What nice people and a beautiful resort. The rooms were clean and the beds were comfortable. We stayed three days and I didn't want to leave! I looked for movie channels or movies on demand on the television but none were available.
Everything from when we arrived to when we left. Friendly valet, great bellman, very sweet pool waitress. Pretty room and grounds are gorgeous.
Location is good, restaurants and pool is good, atmosphere is nice, staff are friendly, has good amenities. Fridge didn't work, had expired juices and a bad smell, no space for your own groceries / wine ( one of those sensor fridges). Toilet chain broke twice. Notified front desk, gave us a $50 credit and apologized. Overall handled it well. Despite the negatives, still a good place however would not return and prefer another location over this one.
Beautiful pools and helpful staff. Luxurious rooms and a fun bar.
The spacious rooms with excellent bathrooms and toiletries and good quality furniture.
All you need is on site and transportation is readily available
The staff were really nice to us and it was a very relaxing stay. I don't think they should charge people for the extra each day for use of the fitness center etc. unless they are interested. I did not mind but the customer ahead of me was not happy and I did not use any of the extra things except the pool.
Price was reasonable Super small room No garbage bags Terrible view
The hotel is in a nice environement. There is an Extra charge of $16 a day from the hotel that does not appear from the site.
The sewer odor was very alarming in the room. The hotel moved me to another room when I called about the odor but the same smell permeated that one also. This problem needs serious and immediate attention to correct. I spoke with several other guests and they experienced the same issue so it appears to be pretty widespread. If This facility belonged to me, I would get it corrected fast.
Clean. Sufficient and close to where I was going. We were given a room very far away from check in and parking when they had many available rooms closer.
Very classic hotel but good though. The room was big and clean. The swimmingpool is very nice with nice chairs and nice atmosphere. No remarks.
The ambiance and the courteous friendly treatment. It was a 5-star experience for a third of the normal price. nothing at all
The Hotel Is very nice The only thing that I didn't like is that I had to pay 16 $ on top of the price of the Hotel, for services that I didn't use, but overall was so convinient that it doens't matter.
Comfort; Excellent restaurant
space is cool but as with most of these boutique hotel projects reconstruction is starting to show wear there is a new giant building project going on across the road and they start construction at 7:00 am checked in after hours took us three attempts to get our room even gave us keys to someone elses room by mistake
Reservation and check in process was seamless; especially appreciated ability to check in early after international travel. Lobby smells incredible: reminds me of Hawaii and soap/shampoo/etc in room also smelled wonderful. Love the overall decor and retro vibe of hotel, plus pool is one of my absolute favorites: ample seating, great sun and great bar (service and prices)! While valet was wonderfully helpful and overall service fine, after finding a small roach in bathroom and being surprised by cost of daily valet (that it wasn't included), I felt a little underwhelmed by value. I travel often for business and this certainly didn't meet my elevated expectations of luxury or service.
The location and ease. Our sink was clogged when we arrived.
Unique hotel with great style. Comfortable and relaxed.
The lobby music was our era. Decor is in orange, gold, avocado and very nice. Zuzus the onsite restaurant was outstanding. All the staff was professional and pleasant. The AZ driver John was very professional and pleasant. We travel with my husbands seeing eye dog and were accepted nicely. Highly recommend this hotel. The loud music at the pool was not era but modern with a "bump bump" sound. Great for young couples but not for us seniors. No surprise here! The poolside rooms were well insulated so it wasn't an issue.
Great renovation with comfortable rooms and all amenities. WiFi was fair but should be improved. Pool area needs staff to remove cig butts and not pour drinks out in seating area around pool...unsanitary and lazy. Some bar tenders made people wait a lot longer for drinks at bar where as wait staff were good.
Staff were friendly and accommodating. Beautiful resort.
The grounds are beautiful and enjoyable. The dinner menu options are limited.
I never leave reviews. But given the price of this 'resort" I thot important to leave a comment. At checkin they told me $25 will be added for amenities - I was thinking like spa and other advanced features. He said no, its for parking, pool use and internet. Things you'd think would be included with the base price I was paying already. I just said ok and paid. In my room my internet was so poor I could not open a proposal I had to review for the next day - instead being prompted to upgrade for faster internet at 14.95! I left and went to a Starbucks to complete my work. Later that night I was in my room and a dog next door started barking non-stop.I called the front desk and they had no other place to put me... but did offer me a refund and could leave if Priceline approved. Which they did approve. So I left. They need to reassess things. I would have put up with these things if it were a Motel 6 - which it was far from. Never again.
The location was great and the hotel offered a shuttle to anything within a 3 mile radius! Tip required Wish the empty glasses in the common areas were picked up more often.
I liked the location. It was close to Scottsdale Fashion Square, restaurants and bars. The pool was nice and has late hours, and the rooms had doors that opened up to your own private patio. I agree with others that have said you're paying for the location. Overall... I've stayed at equally priced, if not cheaper, hotels with better customer service, hotel amenities and accommodations. The pool is open from 6 a.m. to midnight. That's great except they closed the bar around 6 p.m. and you had to walk into into the hotel lobby bar to order drinks (per the pool bar staff). I would have liked to dry off before walking into the hotel lobby for a drink, except they ran out of towels. We asked twice for towels and they the pool/bar staff said the towels were on their way. We never got any towels. The only great service we received was from the guy at valet. I will not be booking at this hotel again.
Very pleased with all the little extras! Free parking, happy hour, dog friendly, beautiful pool with beach, and shuttle. Also by joining rewards we got internet, breakfast and bar credit.
I enjoyed the Spa because the staff was very kind and mellow. After the found out it was our anniversary, they upgraded our room to have a king size instead of two queen beds. They also sent chocolate covered strawberries to our room. This visit was more exciting because of the Spa. The hotel was only decent and a bit dated. I didn't like the already included gratuity charge, costing around 25% of my already expensive Spa package. The hotel room was decent but they aren't very modern. Hotel towels are rough and over-bleached from years of use. Housekeeping left trash from previous visitors in plain view. Also a bummer that this hotel hasn't upgraded to free continental breakfast like many others.
The staff were all super friendly and helpful. The pool is beautiful with attentive staff poolside. The restaurant at the hotel was delicious.
A nice hotel, good pools, nice staff, excellent food
Huge property, very feasable for conventions and events. Good service. Good location, it's on the street that takes you to the mall and downtown, you won't get lost but you do need to rent a car.
Very nice hotel with big swimmingpool, and bar. Rooms were spacious and clean.
Helpful staff, relaxed easy-going feel, a nice place to spend time while stuck by the volcanic ash travel chaos.
Location, Staff Room could have done with a comfortable chair or small sofa
The courteous staff Nothing
This "hotel" felt more like a motel at luxury resort rates
We were very pleased with our stay. The rooms were spacious and clean. The pillows and comfort of the matress was "exceptional". We even took down the manufacturer so we could look into buying some. Great staff, great food, and overall "super" time...
The personnel were outstanding, taking real pride in their duties. I was there for a very large dinner (800+), and the food/service were excellent. My filet was just the way I like it, even tho I wasn't asked. It was so large, I couldn't finish it - and wish I had it right now!! Not applicable.
this hotel is an absolute rip off, all their hidden charges and fees are outrageous. We felt scammed from 408 dollars plus tax quoted to 775 dollars shame on you!
The main pool was nice. The bed were extremely uncomfortable, the room smelled very strong like it was painted, not good with kids. The interior of the room was not luxurious at all. Flat panel hollow core doors, basic trim. The putting green was not kept up all, it had weeds everywhere, the cups were not trimmed, the ball could barely get in the whole it was so overgrown. It was an extremely dated property. It appeared they tried to update some things like bathroom sinks and shower tile but severely missed the mark with everything else. I received a discounted rate and it still was not worth near the money I paid. I left a day early even though I was paid for 3 days. I didn't get a refund as wasn't offered any compensation of any form. Very disappointed and will never stay there again.
Very old and dated, has a seventies feel. Not a premium property.
The staff is very friendly & helpful and the lobby and grounds are nice Old hard cookies, dirty looking rooms that need serious updating
Friendly, helpful staff. Nice room.
Beautiful pool, lovely breakfast, really great value for the price
Landscaping of property. Pool areas. Room was a little outdated. hd TVwould have been nice in room. Larger tv in room.
quiet. rooms old and a little tired. closest ice machine didn't work. room door did not close on its own. bed a bit old.
Good location. Manicured landscape. Close parking not readilly available.
Clean, great location. The gray haired gentleman with a mustache that was on duty late that evening was very rude.
big room no wifi in the room
Location, Clean Room was so far from the lobby we had to drive to the lobby to have breakfast!
The place was big and the staff was very helpful. The rooms were clean and big. The only thing I would say is the wifi was giving everyone trouble had to pay but the staff refunded me the money just wish is was simpler.
Everything was very clean and neat
Fabulous architecture and gardens; friendly and helpful staff, great breakfasts. Everything! nothing.
My room was nicely renovated but bathroom much to small. The shower when in use would soak the bathroom floor. The property is getting tired looking, time for a face lift. I returned after 10 years and was disappointed to find gym still to small, spa uninspiring, exercise studio and bike/tennis area a throw back to 1980. I would return to the front portico each morning from a long run and was never greeted by bell staff or offered bottled water as i stood there recovering from the run and sweating from the desert heat. I have become so accustomed to being greeted by staff with bottled water and towel upon returning from jogging at all great hotels that i really resented having to ask for it. The main lobby is beautiful and I enjoyed evening cocktails on the patio adjacent to the lobby. The bar staff was lovely. Lunch and breakfast in Frank and Albert's was painful to endure. Breakfast was so delayed with mistakes to the order and lunch was mediocre. The cafe also disappointed. One meal at each was one too many. Best meals were all off property. My daughter and I walked thru the shops and found once again we were back in the 80's. We love to shop so it was hard to believe there was almost next to nothing to buy. Housekeeping was a bit lacking of management, it seemed. Dirty dessert dishes lingered in my room for two days. The Scottsdale - Phoenix area has so many fabulous resorts, it's to bad The Biltmore doesn't seem to be one of them anymore.
Mountain biking and guide (Chip) were excellent. Wright's was outstanding dining all around. Food, service, presentation, ambiance, price. If the entire resort were run like Wrights, this would be a five star resort. Spa services, attendants were great. Megan O. at the front desk was very friendly and helpful. The lobby is beautiful. A Maintanence engineering employee whose name I did not get. The bicycle room service provided a bit of whimsy and were a delight to watch them ride through the resort. The swim up bar is a nice touch, but perhaps should not be immediately next to the kids water slide. Was billed as a five star resort when I booked it. Don't get me wrong, this is a nice place with a lot of history. However, a five star resort implies attention to little details that separate you from other resorts. Those little details were missing. While I understand the main entrance is under renovation, the concrete blocks holding down the umbrellas for the valets looked cheap and haphazard. Not a good first impression. Upon arrival, no one offered to help with my bags, merely pointing me to the direction of the temporary main entrance. At that entrance, there is a small lip in the doorway, making it difficult to maneuver a roller bag. While the front desk did ask if I needed assistance with my bags, no bellhops were around if I did, and given the room location, they should have been more readily available, as my room in the garden wing is on the second floor accessible only by stairs. Upon check-in, I searched for ice (which with a bellhop could have been a non-issue at least for the first day). I could not locate the ice machine, or anything in the in-room literature to direct me. I found a housekeeper and asked her. She did not seem to know either. A maintenance engineering department employee coming out of a guest room overhead the conversation and immediately led me to the nearest ice machine himself. Unfortunately it was broken. Not only that, there was a bus cart full of dirty dishes stowed in front of it. Again, this is the kind of little detail a five-star resort takes care of. The ice machine in the adjacent paradise wing seemed more designed for "back of the house" rather than for a guest to be accessing it. Service at Frank and Albert's was very nonchalant. It did not seem as is they cared if we stayed to eat or not, or enjoyed our meal. Everything seemed to be under construction at once, causing noise throughout the day, from early in the morning until afternoon. When I asked about this, several, employees' response was "well, it's the slow season...." as if I should have lower expectations because it's August. Again, a little detail a five-star resort should nail. Guests should not notice a difference in staff attention regardless of "season." A few other "little details": In the lobby bar, the cords for the TVs and speakers were haphazardly hanging, not neatly along the wall. There was visible water damage on one of the corner speakers. A large cobweb was hanging in the corner and blowing with the AC. There were several areas where grout or paint had dripped onto the pressed concrete blocks from recent renovations but were left there, not removed. The pool desk was open and appeared to be staffed, but was unmanned for five minutes, leading me to walk behind the desk to help myself to clean towels as no one was around. Ultimately, we cut our stay a day short and moved to a different area five star resort, where we did not experience any negative issues.
Many luxury features. Service very good and happy hour nice. Hot tub not warm, bed sagged in middle, no robes, landscapers started gas power hedge trimmers at 8:35am for 45 minutes in courtyard next to room.
Everything! Very Unique.
Truly beautiful hotel. Beautiful grounds. Upgraded us to a private cottage room free of charge. Would love to stay here again soon.
Nice pool and gym. Great drinks at the hotel bar. Beautiful hotel. They seemed to be incredibly short staffed in terms of housekeeping. On our first night, our room wasn't ready for check-in at 6:30pm -- 2.5 hours after the hotel's check-in time of 4pm. It seemed like it would work out in our favor because we got a room upgrade since our assigned room wasn't ready. But then on our second day our room wasn't cleaned until 4:30pm and on our third day, they didn't clean the room at all -- and we were out of the room from 10am until 9pm! When we called the front desk, they offered to send someone to clean the room, but it took 40 minutes for someone to show up.
Lots of places to sit and talk. Good facilities. Newly renovated rooms are very nice. Staff is great! Smoking in the general seating areas outside
Property is fantastic. Amazing history of the Biltmore, as seen in all the photos throughout. Room needed updated
We celebrated our anniversary and were upgraded to a beautiful suite, and the front desk staff sent a beverage, chocolates and fruit to our room when they learned. Loved the room, the grounds are amazing and enjoyed the amazing amenities. We're planning to return every year.
Location for business and shopping. Cleanliness and poolside bar.
Pool was pretty good, nice gym setup, good food options, excellent service. Location good for Scottsdale and surrounding areas, a little far from central Phoenix and beyond, but traffic is not a problem so that's not a big deal. Happy that they hand out plenty of bottled water and have water available at the pool and in the lobby. Access to the spa was also a plus. We were stuck in an outdated room with old double beds, an old and too-small bathroom. There weren't many plugs near the beds (like on the tiny night stand) to charge phones and other devices. We had to request a fridge as it wasn't in the room automatically, and there isn't a microwave either. The TVs were problematic as they were in the midst of updating their system, so sometimes the TVs were completely down, with no signal. The TVs on the gym cardio machines were down the entire time.
Location Housekeeper try to open the door without notice to accommodate somebody else late night. We found leftovers of food and roaches behind the freezer. Front desk didn't apologize adequately.
Close to the areas we wanted to visit, very clean & easy to find. Staff were very friendly, good facilities.
Concierge was snooty
Beautiful grounds, staff was great, beds were quite comfortable Breakfast buffet a little pricey
nice swimmingpool; good beakfast; nice staff
The grounds and villas were simply beautiful.
The resort is beautiful. The wait staff at the restaurant was fantastic. Check in was delayed until after the check in time and there was no apology for this. Staff at pool were not very friendly and very slow.
Everybody was very warm, friendly, patient and went out of their way to assist in every wAy possible. Nothing
Loved the area, secluded, private, beautiful green terrace, birds, community garden, walking grounds Flying bugs, uncomfortable bed (we had decided to stay another night after loving everything when we entered the bungalow, but had to change our minds the following morning after terrible sleep on the mattress), staff was not available at all times (it seems they live on property so the office was always closed and calls were not always answered)
service was excellent throughout the hotel our room was directly across from the icemaker and at the busiest intersection of the floor - thus quite noisy
Amazing pools and great relaxation spot. 2 year old loved the sand beach pool. You definitely need a rental car.
The atmosphere. Sun and pools. Indoor/outdoor living. Food was average. Room service food was below average. Drinks were not good. You really need to step up your menu on food and train all your bartenders how to make a decent drink. Expected a lot better for the money!
Housekeeping was superb-not too early and not too late! The staff is friendly and helpful. The 24 hour pool and gym was awesome! The grounds are beautiful! The room could've had a freshen up. Peeling wall paper; banged up furniture; fluffier and softer robes and towels. Little things but those little thing definitely will not hinder me for another visit!
One of the true gems among the large Scottsdale resorts. Updated nicely, quiet and spacious. Plus, amazing views of Camelback Mountain. If you get a chance to stay here - take it.
Gorgeous grounds. Beautiful room. Awesome bathroom An $80 erroneous charge had to be removed and it took at least 30 minutes
When we first checked in our room was not what we expected and had a odd scent. I mentioned it o the front desk who then promptly moved us and made ever effort to make us comfortable. The new room was perfect and what he has hoped for. The staff No. the poll was gorgeous. Groyhds wee breathtaking. Staff was over the top nice.
The entire experience was relaxing and surpassed my expectations. With multiple restaurants and all the amenities one could want, there is little reason to leave the property except to hike. Some minor issues with lack of professionalism from the staff.
Beds were comfortable. Location was great. The A/C needed to be repaired one night but hotel gave us a $100 credit which was great! Also, the A/C was a little load being it is in closet next to bedroom.
as we frequent several valley hotels, we especially loved the adult pool area.................... our room had absolutely no view front or back
Close to family. The resort is tired and it shows.
Nice room nice pools I stayed on a Monday until Wednesday and it wasn't very busy at all. I was put in the farthest room from the main pool so it wasn't walking distance, did receive shuttle service but would of been nicer to be closer.
Beautiful location and amenities. We expected great services and top-notch amenities, but the staff and our room were just mediocre. First, we had to wait for 10 minutes to sign in. The check-in agent was tied up with a time-consuming transaction but didn't even bother to apologise for the wait, much less attempt to summon a colleague to help us. Bad form. Next, we paid for queen-sized beds, but our room was outfitted with full-size beds. Wah wah. It was late and we weren't in the mood for making a fuss, but it was just...shabby. Nothing horrible, just not good.
Based upon the first impression of the front desk service, along with the room, I was expecting a perfectly fine stay. Especially, considering, the stay was only for one night. The room was spotless, and super cute! (We got one with a jacuzzi, which is definitely a bonus of this hotel.) there was even a little note from the maid, ensuring we knew it had been cleaned 100%, for our satisfaction. That being said, I was required to call a 1-800 line, for room service? I was directed to an obscure representative, who was way beyond unprofessional, who then, transferred me to the kitchen of, what I found out later, was Streets of New York. Sure, but then why is it called OrderInn, on the room service menu? I just want to know where the food I'm paying stupid amounts of money for, is coming from. Along with several, basic food items, such as, plain old, Garlic bread, that they had, extensively, labeled as "Passion bread", and was being way overcharged for.
My girlfriend and I stayed here for the fourth of July weekend. I will never stay here again ever. The room was dated. The room looked like a road side motel. The pictures and smoke dectors were falling off the wall. The refrigerator door had a hole like some one kicked it. I went to four different ice machines four different times and not one of them worked. I had to drive to the store it was very inconvenient. For the amount we paid for each nigh it was not worth it. We didn't even go to the water park portion of the resort because we were so disappointed with our room
Lounge view awesome went for the sunset and ended up going back for night cap and view of Phoenix at night from the mountain every night. Plenty to do golf, great hiking trails, tennis and great pool area. Since you are literally on top of a mountain restaurants off property are not walk to but a quick 10 minute cab or car ride.
beauriful view from the highest point on the property. Rooms are a bit stale and in need of renovation. Sink made weird noises that woke us up. Staff is mediocre at front desk.
Pool area, lobby. Parking was horrible and not convenient in the area we were in
Place is old needs updates Everything
Resort was pretty and acommodations acceptable for price. Narrow roadways and endless views of cars. I was unable to find a way to navigate through the resort without walking through the parking lots. Only room service ordered was a caesar salad with a total cost of over $20. Lettuce had just been washed, but not dried so it was watery with cold cut type chicken placed on top. Very poor especially for a Hilton.