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The room was spacious and clean. The breakfast was good as well as the location of the hotel- a few metres from the underground. Their service towards the customers should definetely be improved! No willingness to help visitors as the staff seems to be incapable to communicate with foreigners! It seems that this hotel is suitable for local people or business travellers. It's unsuitable for families with children because they don't welcome the idea of having kids free although they advertise for it! (we were asked to pay!)
Seeing Everything about Paris I would not stay at this hotel again. Welcome staff Rude. Room not ready at a 11:30 pm check in., expected us to get extra bed ready for sleeping. This room was booked well in advance.It had a large dried milk stain on the carpet. Front Desk not very helpful. .
Proximity to the Palais d'omnisports No
Breakfast was ok. Despite having a do not disturb sign up my entire stay, a housekeeper barged into my room WITHOUT KNOCKING (keep in mknd I could have been naked). She did not apologize. Simply smiled and turned around. I had to write a hand written note and tape it to the door so that they wouldn't barge in. In addition to that, my camera bag was stolen from my room. I'm assuming they thought my camera was inside of it and quickly took it. I told the receptionist and she goes "we'll look into it". Will never EVER stay here again or recommend it.
park and metro and rail accessibility
Location is perfect (2 minutes from Bercy metro station and only a few metro stops from all touristic places in Paris). Rooms are very modern, clean, and stylish and breakfast was excellent with variety of foods and fruits and fresh incredients. Nothing. Almost perfect and I will definitely stay at this hotel again next time I visit Paris.
Hotel staff is very kind to us and easy to communicate with. Free breakfast for kids who are under 12 years old. Carpet is not that clean and price for 2 adults with 2 chidren is a little bit expensive.
I stayed for an event at Bercy, and the Novotel was in the perfect location! It is situated directly in front of the arena.
It is next door to Bercy Stadium and metro No closet to put largage and closes, no fitness center
Easy to move around in Paris with both metro and RER stations in walking distance. The layout of the room was not very user friendly. After using the toilette one has to go in the bathroom to wash his/her hands. The doors at the bathroom are too close to the bad and open inside the room which makes it virtually impossible the concomitant circulation of two persons in a double room.
It was very near the conecrt arena POB. Lively street with good enough restaurants. Mertro very near. Seems secure at night.
The room was quite big The staff members were not so cooperative
Reasonable cost and city access
convenient place for transit traveling,nice room if bathroom were cleaned more carefully,the bathroom would not need repairing longer
Very helpful and courteous staff. The room was big and clean, with (just about) a view of the Seine.
We liked the look and feel of the hotel rooms and funky doors, the beds were comfortable and the provision of an empty fridge was great for storing snacks and water for our 5 year old. Free WiFi is fantastic too. The hotel is situated right opposite the Quai de la Gare Metro stop and is a 10 minute walk from Gare d' Austerlitz and Gare de Lyon, so very convenient for our arrival and departure from the two stations respectively.
the rooms were newly renovated... safe was fair. but when we can't get a ticket to leave and tried to extand our stay they doubled our room rate and it's not even during the high season!
It is nice location, but refregerator was broken or very low, and t
My siblings and I stayed in a triple room. The room was clean, updated, and good-sized, and the bathroom was one of the best I've seen in a hotel. It was the best place we stayed on our Europe trip.
The location which was outside the metro station. The staff was very friendly and helpfull. The breakfast was very good. The rooms were nicely decorated.
The breakfast staff! It was a pity that we had not been informed that the "close distance to metro station" was not applicable when we were there: two months closed for servicing. The bar that had been advertized was closed due to shortage of staff.
Lovely large modern room in good condition. Adequate breakfast but not lavish. The bathroom needs redecorating and painting.
Friendly English speaking staff - made it easy to communicate and when my phone was misplaced which eventually was delivered back by cab driver the people at reception were very available for any assistance - great stay - limited breakfast, bit far from my work center but overall absolutely no complaints
Silence Lack of free of charge WiFi internet access
The room and bathroom
Good connection to the city centre. Hotel stuff were polite and helpfull.
The room was well presented clean and a good size although the shower room was on the small side. It was excellent value for money The only negative was that the shower room was quite small.
In a very quiet area of Paris, close to several Metro stations. Excellent location for meeting and sharing with the natives very high cost of internet services. Our next hotel, in Madrid, charged 1/4 the cost for the same amount of time.
Friendly staff, spacious room.Very clean.
We visited Paris with our baby daughter. The staff prepared a babycot in the room and all was waiting perfectly arranged. We even received a bigger room than booked so a big THANK YOU for the staff. Room was clean and well arranged. The location is perfect for those planning sightseeing; it is very close to the Metro and all locations can easily be reached. Breakfast was OK, in the dining room there was even a babychair. Before choosing a hotel we read many reviews and decided to take this one.This hotel was a perfect choice and if coming again to Paris we would like to stay there again.
Room was too small with a child.
The hotel is very wll prepared for families, suites are very clean and new Breakfast is expensive
excellent location, for the price we got an excellent deal. The two rooms were interlinked and yet there was privacy between them when required.
Friendly staff, nice room Not functioning TV, not functioning telephone, not enough warm water, worst organized breakfast i have had in 30 years. The first day it was fine, the second day there was little food, no cutlery and I had to beg to get a clean glass. I left hungry and had to share a knife with another visitor.
1- location in a calm and clean corner of Paris and not too far from metro/ RER station, 2- friendly service 1-coffee only provided on day 1 while we stayed there 8 nights, 2- internet was out of order for several days and no internet in room, I personally understood that there was free wi-fi throughout hotel (may be I misunderstood from website, myself but would appreciate if someone could double check)
no wireless internet in room available (only with cable), regular breakfast is from 06:30 - 10:30. but after 10:00 I didn't got breakfast, small rooms, no king size bed only 2 uncomfortable single beds, too expensive
Nice place if you are working in that area or going for a trade show in porte de Versailles. Close to transportation, good breakfast, reasonable prices. bottle of water 4.5 euro!!! Nothing to eat that they would sell in the evening (snacks)
Dishwasher! (But you have to buy dishwashing soap.) Very clean! No concierge. No wifi in the room.
Linen was clean and of lovely quality. Room was ridiculously small - not at all as appeared on website. Yhat was nt a balcony, just an extended window sill
Don't know The hotel has block money on my card, but don't can get them from this blocking, so I had to pay twice. It is doesn't play any role what later my money was unblocked - I was need wham where and at that time, not hear and now!!
A nice completly new hotel in a Business Area in Paris. The rooms are small but you have place enought to place all you have. The posibility to use a cafe machine, fridge and dishwascher is great. The staff was really freandy and speak more than french! If you take your car with the garage is ok. Kind of far from Paris Center and bit complicated to travel with the ces. Metro bring you only to Piramide (between Lovre and Opéra) if you want to make sightseen is quite dificult.
kind staff, good location, clean room, nice breakfast room a bit small, view not-worth-mentioning, absence of mini-bar
The breakfast with good coffee and fresh orange juice Cold room, not enough blankets
Close to the station RER C, Metro line 14. Very frendly staff. Good breakfast.
The hotel was clean and very close to the train station..... They didn't speak english .......
The location was very close to the place of my business meeting so it was very good for me. The price included a reasonable breakfast (cold buffet). Breakfast includes a machine that deliver freshly squized orange juice - great! The table in the room was extremely small. About 40 by 40 centimeters. If you put your laptop on this "table" there is no place for the mouse...very inconvenient to do any kind of work on such a table. I asked to replace the room but they told me all the rooms have this kind of tables.
The hotel receptionist was very welcoming and helpful. The standard of the the room was excellent for the price we paid, it was alot better than we were expecting. The room was a bit warm, and if you opened the windows the traffic was noisy
Good value for money and ideal for a couple.
Nice, comfortable bed, room was small but cozy. Bathroom was clean with wooden floor, jacuzzi was working (so did in other rooms ;-), ideal for relaxing after walking the whole day.
It was a good comfortable room ans relatively cheap. My room was ready only at 3pm, and I arrived tired from a long trip. had to wait 3 hours...They told me was an accident that usual does not happen...
The staff is very helpfull and welcoming. Although space is a little tight compared to what most Americans would be used to, the room had nice amenities - sound-proofed windows, in-room safe and a very nice bathroom.
we love the rose put on our desk on 2.14. the people are very nice and helpful. even helped us to find a 24hour-open phamarcy in paris^^
shower vs. tub.
friendly helpful staff, nice room - spacious for Paris, conveniently situated wrt public transport, shopping (Bercy village), movies (MK2 Bibliotheque - best cinema in town on sundays croissant are gone quickly and service is limited (due to personnel restrictions). But globally the breakfast is generous
The staff were excellent and very helpful. The internet access was high speed. Its very close to the RER C and Metro train station and right next door is an awesome 24hour burger place. The internet connection dropped out regularly. The room I was in was next to the elevator and you could hear all the commotion of people getting in and out of the elevator throughout the day and night. On the last day I was there, they had some builders in making a very loud racket in the morning whilst I was sleeping.
Good location, pretty good breakfast, decent price and quiet rooms with AC. The basics are all good.
Price. Helpful Staff. Breakfast was good. Parking available. Had to move rooms in the middle of the stay because of a leak.
Clean, good breakfast included (real orange juice), nice flat screen,excellent location. Reception staff very friendly and helpful. Heating did not work but was offered apology and a discount
The pillows were great
hotel was very clean n modern staff friendly and helpfull and the food good too.excellent location for the omnisport arena..a very pleasant stay would definately return..
Hotel has convenient location, room is very clean and as family we've got two joined rooms with separate facilities. We are pretty happy with our stay in the hotel. Breakfast is simple. We stayed for 3 nights and I wish they change something from time to time. You can have cereals, croissant, cheese, ham, coffee, and juice. Some small features are available in lobby only. Like there are no tea pot in a room and you have to go to the lobby. Initial registration to wifi is not straight forward and not adopted for mobile or ipad. Once you manage to pass Connect button it works.
Close to metro I felt the bathroom was not cleaned very well. I could smell urine from bedroom
take a trip at Paris they should supply one big bed for couple, rather than two small beds
Location is excellent for Gare de Lyon. Very good value for money. Staff was helpful and pleasant. Room size is very good compared with other Paris hotels of the same rate. Plenty of budget restaurants, bistro's just opposite the hotel. Air conditioning was a bit noisy.
convenience to omnistadium
It's a good hotel, my room was lovely i'm Italian and the staff speak too fast in my opinion. Anyway there were a lot of people there!
The excellent service provided by staff and the existing facilities in the room.
Good location, near tube syation for ease of trvel atoms paris. I didn't sleep well due to tegic outside but my husband and son did.
It was very clean and the decor was modern and very good for the money. Was also easy to get about Paris fro the metro station down the road. no
Room was suitable for a city break.
Very good access to Metro. Super market (Monoprix) is near by. There was not enough hot water to take a shower for 2 people.
the little kitchen in the room was very useful The receptionists didn't speak english good enough
Location is close to metro station and the room had much space The smell of the room, the worn out matras of the bed, the inssuficient heating, the water in the lavabo in the bathroom, the electricity that fell out
It was near the metro station!!!Just perfect for one who wants to visit Paris!!
The double room was not worth the money. I would get a better room with a good shower room in ETAP, Accor & IBIS for much less money.