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Our bed was comfortable, our room looked great (shower was amazing!) and the facilities are definitely getting a facelift. Overall, if the Yarrow continues to be a good deal, I'll stay there... if something else is cheaper and still in the heart of PC, I'll probably look elsewhere. However, they are still using those stupid wall heater/AC systems and ours was on the fritz, so when we returned from dinner (in Feb) our room was about 50 degrees and we had to wait until some guy came to fix it. His fix was to just disable the automated system and make us manually adjust the fan to HOT... so, not really the service we were expecting and a bit frustrating. Additionally, they had only one person checking people in and that person was having a full on chat session with the guest ahead of me, so I waited for a long time before anyone helped and they were very abrupt like I interrupted them when I wanted to check in....
Staff was very friendly and helpful. Room was beautiful...brand new from remodeling. Still smelled of fresh paint and carpet. Will be a beautiful hotel after remodeling. Remodeling and major construction was still going on in the hotel and I was awaken at 6 AM by yelling construction workers and dumpsters slamming on the pavement outside my window. Nowhere on Kayak was a notice about construction, otherwise I would have chosen somewhere else to stay, especially for the price.
The staff was amazing!
I reserved a room with a king size bed. When we got to our room it was two doubles. I went back to the front desk to get fix it and was told there were no other king rooms available. I wasn't happy and was making that clear to the worker. The manager over heard the conversation and intervened. She upgraded us to a king suite. I thought her customer service was great. I found out that booking a hotel room through third parties doesn't guarantee you the type of room you get despite what you think you're booking
Location Location Location The chocolate chip cookies are addicting. So delicious! Would have liked breakfast with the room rate, also, would have preferred a lower rate given it was off season and the hotel was more than half empty.
Staff was so helpful and nice. Excellent customer service. Location to Park city ski resort is great. Free bus is right nearby.
No only we got an amazing room with ability to walk outside. Parking was good. Albertsons close by and ohhh the cookies!!! Gained weight with those cookies.
The bed was extremely comfortable . Was worried based on prior reviews. However , I have stayed all over the world and I can tell you this place is nothing like prior reviews. Staff was excellent. Food was excellent. Room very nice. It's not the Ritz but for these prices it's a steal. Nothing
Shumba at the front desk was super friendly and accommodating. All the staff was responsive to my needs and very professional. I was so impressed with the new renovations. I had stayed there 2 years ago and it was run down and dated. Now, it looks like a brand new hotel. It was excellent value for the money. The only negative was my ice tongs in my room were covered in something gross and very dirty. I alerted the front desk and they were super responsive, apologetic and made it right.
Got destroyed by bed bugs
I was attending Sundance and was terrified as I am older and have a prosthetic leg. Ice and Snow are not my friend. I was greeted and treated like royalty. The staff offered to walk with me to and from the room so I had a stable shoulder, they gave me extra waters for the altitude, and generally were there to make sure my stay was peaceful. They even approved a very late checkout on the final day as they knew my event was late in the day. All this during the crazy Sundance festival! Only thing was the heating in the room had not been reconnected to the wall thermostat. Once they showed me how to control it manually it was just a nuisance and they comp'd me a full breakfast to make up for it.
Love the balcony! Great for mountain view! That I had to leave :'(
I have been her before and love the location. The AC had been out for 2 weeks prior to my booking. I was not informed of this large inconvenience until day of arrival. "Randy@ told me it would 49 degrees at night and no problem. Randy was very very wrong. No upgrade was offer. Had to call kayak about the issue and it was to late to find a solution of equal value. I was compensated $25. Definitely need the AC
Welcoming home feel to room, with defined living area, bedroom. Whirlpool bathtub fantastic. Off season repairs being made should be disclosed, no air conditioning, would be nice to have a general guide to where amenities are in hotel and map of surrounding area with near by attractions, also no extra linens such as blankets available in room, pull out bed only had sheet, minor issues that can be easily remedied
The kitchen was nice with full size appliances. Jetted tub was good. Fireplace was a nice touch but we didn't bring our own fire log so we didn't use it. Carpet was dirty. The bedding was old and the 2 bed pillows were small and lumpy. The toilet would barely flush. Internet coverage was not great. The room had fresh towels on our second day and they emptied the trash but nothing else was cleaned. The pool and hot tub were full of unattended kids so we didn't use them.
On checking in and without asking for it, the staff upgraded our room from a Studio to a wonderful 1 bedroom and we were pleasantly surprised. The grocery delivery was in our room and was super convenient not having to go to the grocery and take our precious time away from the slopes. Wonderful facilities for our ski trip, with the pool and spa on the same 3rd floor level which made it super accessible to use after a long day of skiing Park City and The Canyons.
Our one bedroom condo was perfect for a few days skiing. The location was great - across a parking lot from the lift. The condo had a full kitchen, large living room, 2 full bathrooms, and a large king bedroom. There was also a sun room with bunk beds and a trundle. This gave us plenty of room to stretch out and relax. Much better than being confined to a one room hotel room. There is also complimentary underground parking and Internet. Although not as luxurious as some other resorts, I far prefer extra room and not being nickel and dimed at every step. You could also buy discount lift tickets at the front desk. I think that some of the larger condos would be perfect for families. We used the fireplace and ensured that the flue was open but it still smoked up the condo and set off the Fire alarm. We figured that there must be a blockage in the chimney up higher. We called the front desk and someone came but the fireplace was never fixed and everything smelled a little smokey after that.
The pool area was fun for the kids. There was an open container of chewing tobacco left on the nightstand. Not so pleased since I had teenagers and young children with me.
My wife and I were upgraded to a 1 bedroom condo. It was a getaway from the kids and was perfect. It was a very romantic stay, but big enough for a family to stay.
Not exorbitant and close to ski mountain. Convenient parking. The staff was not particularly accommodating. Our bed was so uncomfortable I slept on the couch.
Wonderful spacious room! It felt like I was in an apartment but much much nicer! Absolutely loved the decor, all the wood and rustic look and feel. Love the underground parking with a garage door. I felt safe! The male front desk employee was fantastic, very pleasant and friendly! TV/movie selection not that great. Just had HBO. Room had a DVD player but no option of movies to rent/borrow.
Awesome stay & nice rooms + great location.
Loved the pool, the huge room, the ski-cabin comfort, location! Needs a little bit of updating. Bummed the hot tub was out of order.
Very large room. Large jetted bath tub. Full kitchen with mostly new appliances. Room was very dark, the windows faced in towards the building. Very little natural light and the lights in the room were not very bright. The blanket and decorative pillows on the bed were old and smelled badly. Vending machines didn't take $5 bills, when I asked the front desk for change they were rude and said no. Front desk was not open a lot during my stay.