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the friendliness and help of the staff
We arrived late (12 at night) and left after breakfast, so we did not have the chance to experience much of the facilities.
As a solo woman traveller, I booked this hotel as it had stated to be within walking distance of the airport and also there was a shuttle bus from airport to take me to hotel. However I arrived at airport approx 9.30pm, no sign of shuttle bus! As it was dark and I didn't know the way to the hotel I got a taxi. It was a complete rip off! €11.95 for a 4 min drive!
very funky interior, close to airport, free transfer, good free wifi
The location is excellent: near of the Girona airport, with airport transfer service. The hotel is very confortable, with excellent facilities.
The pool and spa was a very welcome addition. Very relaxing.
SHdeG provided an excellent shuttle service to the airport, the bus to Girona stopped outside the door , the reception service was efficient and friendly, the room comfortable and good value.We didn't use the restaurant or the Spa as it was an overnight stay .
Convenience to airport and transfer service. Nice room. Good buffet breakfast. Unfortunately it wasn't explained anywhere that the transfer service operated from the airport to the hotel (by calling the hotel) as late as midnight, so we took a taxi unnecessarily.
Some of the staff was very helpful The air in the room was stale. the buffet was too expensive
1. the service at the lobby 2. the landscape seen from the hotel large terrace. 1. the door to the toilet room door did not closed all the way and was not lockable. 2. there is only one chair at the room.
We loved the hotel for the lovely terrace and bar area. It was so relaxing after a long day walking about, just to sit with a drink and admire the view Although the hotel was a bit of a hike up the hill, it was well worth it for the fantastic vistas. The only down side was the location, at the top of a steep hill. This would not put us off staying here again, as we just loved the hotel and the walk was worth it.
Liked the design, comfort, view, breakfast staff, and free mini bar & lounge drinks & snacks Dinner at the hotel was over priced in relation to the quality and quantity of the food.
It is an amazing place to stay for the weekend, rooms are comfy, staff very attentive, wonderful views over the city. It is missing a fitness room and a covered secure garage.
The excellent design. The soundproofing could be improved. We could hear the television from the next room
good quality hotel at reasonable price
the peace and quiet, and the view the hill up from Girona and lack of tea/coffee making facilities in the bedroom, albeit there was tea/coffee in the reception area, also a hotel of this calibre should have breakfast included in the price.
Good , clean design hotel. Nice view over Girona. In experienced staff at check-in desk. No internet access for a few hours due to technical problems.
Hotel was clean and quiet, staff were pleasant and helpful, room and bed were comfortable, view was nice. Breakfast was good but expensive. Hotel is a good 15 minute walk from the old city centre and is set apon a steep hill so is only suitabe for the able bodied.
Complimentary Mini Bar in Room and Reception, Clean and Modern Rooms. 5 star hotel should have some sort of leisure facility , Gym / Swimming Pool
Good location. Quite near to both the city centre and station.
Basic clean and what you pay for at present, perfect shower.very dated but okay for a short stay. Able to have dbl bed !!! unheard of in spanish hotels. needs a little soundproofing !!!!
Convenience for visting old town. Beds comfortable.Fridge in room.Clean and tidy. Corridors had dingy feel to them and needed the paintwork refreshing. Thin walls between the rooms although we were not bothered by any noise particularly.Tea and coffee making facilities would have been good.
Location was brilliant. Staff very friendly. Alterations were being done to the reception area whilst we stayed and we could see that it was going to look lovely. We did not eat at the hotel so cannot comment on the service or food. We would stay again. We would of liked a kettle in the room but this was not a huge problem for us.
Location was wonderful There was no bar for drinks or snacks.
Convenient location. Close to centre of town and to train/bus terminal Shouting and noise from street at night.
Perfectly placed for the tourist district and old quarter of Gerona. Friendly staff who were happy to provide a map and directions.
location Probably wil choose another just for variety :)
The location of the hotel is within a short walk of the old town - very convenient.
it is very well placed for sightseeing in the city.
Extremely pleasant hotel, good and even stylish breakfast with a great variety, cool rooms, free wifi, even free parking available in streets around the hotel. Downtown Girona is at around 20 min. by foot, supermarket nearby. We definitively would stay there again whenever going to Girona.
Staff were polite and helpful. The quality of food was excellent. Room was clean and comfortable.Good parking arrangements. Because there were no other options in the area for eating, the Hotel has a captive audience, and the prices reflect this, both for foof and drinks, which is a shame. The food was excellent, but with no lower priced options, it makes staying there for the independent traveller very pricey, especially as this was not even in high season.
Non chargable internet access
We have stayed at the hotel before and always found it to be ideal for our needs and would recommend it to our friends,should the need arise we would stay there again.
Stayed there for less than 24 hours, but it was close to the things that we whanted to see and comfortable.
Everything was excellent Liked everything
It was central and spacious with good facilities and helpful staff. Breakfast was particularly comprehensive and good quality. Our original room was too hot due to the non availability of aircon due to building work/improvements but we were readily offerred an alternative room on the cooler side of the hotel which we took up.
Excellent location. The hotel was extremely comfortable and the staff wellcoming and helpful.
excellent and helpful staff no
very cosy but i would like the name of the tapas in english at the terrace
Hotel reception were quite good with their english. Breakfast was very expensive so we didn't take it up (so can't comment whether it's worth it) - we went to a cafe around the corner and had coffee and quite a nice ham roll for a less than a 5th of what we would've paid for the hotel breakfast.
Friendly and efficient staff It won't happen regularly but when we were staying the elevator broke down (while my son was using it) There's only one elevator, so this was a bit if a set back. Checking out was hard work with luggage carrying through stairways.
cleanliness, and breakfast none
the free parking.
The breakfast was great The connexion of the showerhead was lame,.
Having free internet. Helpful staff. Rooms were clean and tidy. Bus into Girona only a few minutes walk and cheap. The gym is very poor with only an old sit on bike - needs replaced. Suggest adding a cross trainer or tread machine.
Modern, spacious room with convenient location for exploring Girona. Very nice breakfast buffet. Dealt with three different desk clerks. The two men were very helpful and pleasant to deal with. The third was a woman who seemed indifferent and not very interested in being helpful. Also, the staff seemed somewhat disorganized.
food left out for buffet no refrigeration or covers
hotel staff attention to client
Good Service No
the hotel is redesigned ,rooms are well decorated,staff is helpfull,very good value for your money.excellent location.
Hotel Gran Ultonia was a very new modern & spacious hotel close to the old city attractions of Girona
lovely newly refurbished bedroom and bathroom
Not a lot it was nothing special and cost us £100 for just the room we would not stop there again It was not good value for money
very comfortable rooms, nice interior, hotel parking nearby, located in the center of the city, not far from main seesights.
Nice, spacious room with excellent bathroom. Superb breakfast. Friendly staff. The parking facility is not for the claustrophobic and people with large cars cannot use it. Also, the access has no ramp which is bad for the car.
Most comfortable hotel bed in world, great buffet breakfast Lobby area under reconstruction 16 hours a day, no satellite TV signal for foreign language stations except CNN, view from room blocked by close multi-storey car park
Staff were very helpful and the hotel well located No meals other than breakfast
Access to the town was good, the local restaurants were handy and good quality. The rooms were quiet and clean. Yes, the bathroom basin plug was broken and there was no soap in the hand basin dispenser.
Very good location for Airport stop over - situated just off motorway about 15 minutes from airport. Hotel staff very friendly and helpful.Car parking and breakfast included in price. Situated next to a new shopping complex. Local bus close by and only 1.25 euro to centre of Girona. This is an International chain of Hotels - The Girona Holiday Inn is very comfortable but lacks Spanish charm /gardens etc.
The staff were very pleasant and helpful and spoke English. The breakfast was good even if the buffet had a limited range and was the same every day.
Reception nice and easygoing Bad parkingspot no light unattended bad for business do it better
the friendliness and helpfulness of the check in staff
-hotel nice and clean and staff was very nice far away from airport and barcelona
The friendliness of the staff.
The fact that we were offered the possibility of a basic breakfast in spite of our 05:00 departure from the hotel. The distance from the airport which added to the "cost" of the hotel.
comfortable room, good service, easy to find
The town of Girona is beautiful and the hotel and the staff were friendly. the old town and historic area are well worth the visit and a must see. The hotel is located near the commercial part of the town and so you have to be prepared to walk for 15-20 mins to access the beautiful old town.
As we only stayed overnight the bed!
Air conditioner didn't work _ it took almost a hour to change the room
A great hotel, good staff and excellent facility. Well worth the money
The hotel was relaxes and quiet. Some outside space to sit and have a snack or drink would have been appreciated.
The hotel is in an excellent location and has secure parking.When our car broke down the hotel were extremely helpful. Food served by room service was disappointing
room was clean and comfortable parking was limited / small, not all items in mini bar / toilet were refilled during my stay.
Ariel at Reception was the only team member that displayed exemplorary guest service skills. He was always very helpful and willing to offer information relating to the city etc. He is a credit to the company. Breakfast service - had to ask for coffee . Restaurant staff were more focused on clearing tables rather than serving clients. Description of breakfast in guest directory led us to believe that there would be a substantial choice, when infact was merely an adequate selection. Hence we only took breakfast once during our stay. Food was well cooked and presented, just not what we anticipated.
beds very comfortable. Staff very pleasant internet works well parking expensive
Very good room, very good breakfast, efficient check-in and check-out, good location of the hotel the garage spaces are very small
The hotel as great - location,room,food,stuff The parking of the hotel is a bit compliacted and thus I used an outside parking
The staff was great and the location excellent. Everything was in line with my expectations.
hospitality and comfort. Central to shopping .It was our 2nd stay at this hotel and will be back again next year. the breakfast was not good value for money but the evening meals are excellent.
Ideal location for exploring the old city The shower didn't drain away quick enough despite the hotel fixing it, and the modern trendy wash hand basin could have benifited from a proper plug. But hey, it's Spain and it's a modern, clean hotel.
Ciutat de Girona is perfectly placed in the city centre. Whether you want to go shopping, out to eat, or see the sights it's all an easy walk. The longest walk we had was to the bus & train station, but even they were only a 15 minute amble. Girona is beautiful and the Ciutat de Girona makes the stay a comfortable, easy and enjoyable one!
Good location near city center Parking is a nightmare and staff was very unhelpful.
service, quality and friendliness no wireless access in rooms
The hotel is very nicely situated close to the historic city centre. The hotel offer you a neat and very nice room. We liked the stay a lot.
We were very friendly welcomed by the desk-manager and it set the tone of our stay : helpful and relaxed, yet efficiently managed. Room and bathroom were large and spotless. Even if our room was just across the elevator, there was no outside noise and we slept easily. The buffet breakfast was well stocked and available till 11 am, which is a bonus on holiday. We would definitely stay in this hotel again ! At night the restaurant Blanc served only a menu, the quality of the main course was rather average.
The hotel was spotless. The breakfast excellent .The mini bar was a nice touch and welcome when we arrived. Staff were very helpful. Few english speaking channels on tv. World news silent and the volume very low on other english speaking channels.
excellent hotel in central position. Staff very hekpful.
Warm courteous staff, cool vibe, great location
Simple hotel, great value for money. Perfect for one night near the airport of Girona
It was near the shopping centre & the airport.
clean comfy room. lovely staff and very good value for money. not at all.
i really enjoyed my stay at the hotel.. it was very comfortable
The room was great, like futuristic. The flat screen TV was good too. The bathroom was clean and neat, there was AC. A very nice hotel. Staff was helpful with helping us get a taxi at 4:15 in the morning! Just a little far from the city center, but buses run.
It is near the airport, and value for money. Room was adequate. Airconditioning could only be set on heating, which in turn was too hot. No shower gel, and blood stains on curtains, made it a bit disgusting
Good facilities, close to shopping mall with food outlets with discounts for hotel guests. Convenient for motorway but without traffic noise.
hotel location, parking availibility -----
hotel staff assistance; breakfast; simple but comfortable room. internet services were quite expensive; address of hotel was not on GPS, was quite difficult to find it.
Our room was always clean and tidy. Very basic services but had everything that was required for a budget hotel.
Nothing to rave about, nothing to complain about either - for 38€ I feel I got exactly what I paid for.
Being close to the shops & resturants. Feeling safe.
The position of hotel was good in the centre of Girona. Staff were very helpful and breakfast (continental) was perfectly adequate. The decor is a little tired very tired in places, although it looks as if they are gradually improving this. Saying this the rooms and facilities were clean.
good central location and friendly and helpful staff
the location is perfect, rooms are clean and cosy, everything looks new the walls between rooms are very thin, you can hear everything that happens in the next room 20 euros per day for the safety box is too much
It is central
Excellent central location, excellent shopping, close to train and bus station for easy access to Barcelona and the Costa Brava. Staff were extremely helpful. Nothing
The ideal location - close to the old town and the shopping area. Station is an easy walk away for trips to Barcelona or Figeuras. Helpful and friendly staff.
The reception staff were very friendly and helpful. Rooms were vert clean.
The room was great and the location perfect
Access to the old town and cafes and restaurants The peninsular uses combined air con and heating whicj is noisy. The batroom was cold
It was close to everything The walls are very thin and you can hear everything!!!
Clean, central and friendly. Nice breakfast. Friendly staff who speak some English and are keen to help. Comfortable bed. Great shower. Some noise late at night from corridor.
central position did not like first room we booked small 3 bedroom
Three things were excellent : the location, the pleasantness and friendliness of the staff and the breakfasts. My single room was poorly lit and did not have any natural daylight. Also the room was a bit spartan but what did I expect for 39 euros a night!
My daughter and I were delighted with the size and cleanliness of the bathroom, with the large walk-in shower--quite an improvement over the typical budget 24-inch by 24-inch stall. The breakfast--a nice cheese-and-cold-cuts with rolls affair, with pastry options--was better than average for budget hotels. Coffee--espresso--was served to us by the kitchen staff. View from room (exterior) was pleasant (a hillside with attractive buildings) and there was no bothersome noise in November from the street. The twin beds, while adequate, were no better in comfort than the typical budget hotel's. For whatever reason, we slept fitfully. The hotel's location, while about a quarter mile from the walled city, hadn't much charm in itself.
Nicely refurbished, clean and well-decorated, particularly the bathroom. Breakfast was of a good standard and choice. Would have liked individual toiletry items in the bathroom. Some street/traffic noise in the morning from our room.
Spacious room and bathroom. Good shower Mirror in the bedroom would be useful.
The cleanliness of the room, the location and the sympathy of the staff
Simply, I like everything! N/A
Welcome of all the hotel's staff and manager very smily and helpfull Beautifull bedroom with high confort standard Very nice with children very good diner and fine wines, but some dishes not enough hot when served
The quietness and the scenery the following morning.
Within easy reach of several popular beach resorts and yet being in a quiet location. Good sized room with terrace overlooking part of the course. Dinner expensive and disappointing. Free underground parking.
We really enjoyed the quiet environment,the restaurant, the excellent service provided by the staff and the easy internet access The hotel was fine but we thought that the cost to play golf was excessive especially given that we could not bring our clubs from Australia and therefore needed to hire everything.
Well designed hoteL (don't mind the appearance of the hotel) . Do ask for a room with view on the golf course though. Nothing to do with the hotel as such but our car got seriously damaged on the parkingplace in front of the hotel. Alas the perpatrator was unknown (no note left) and there are no camera's on this specific part . So better park your car in eg garage.
The staff were outstanding. Very helpful and pleasant. The rooms were luxurious, and the quiet was above average. The road/driveway leading to the hotel. It could also use a ramp to bring luggage up from the car.
Spacious room with a lovely balcony/view. Nice big bed (not two twins pushed together). Very ugly and run-down appearance from the outside. Location was horrible (very far from the beach, and nearest town). Not at all luxurious (no furniture or amenities in the room). Fitness center was a joke. I would classify this hotel as a low 3-star, definitely not a 4. Elevators to the fitness center didn't work for two days.
Good quality room and peaceful surroundings. We arrived a day early and the staff were happy to add on another nights stay at the same rate as the prebooked nights.
Room was very quiet and comfortable and the hotel was very stylish additional cahrge to access spa
The setting of the hotel and the historic aspect of the building itself were outstanding. We enjoyed sitting by the pool and our room was clean and quiet. We were very disapointed not to be allowed parking in the hotel or surrounding areas due to wedding guests. We had difficulty checking in due to the wedding in the hotel vestibule and on finding our room there were no soap and shower gel.The wedding party spoiled our pool and dining experience. The 'chill out' bar was closed and wedding guests children were allowed free run of the grounds. We dined in the restaurant which was very noisey from the wedding celebrations beneath. We ordered white wine and were given red and I was given steak with chips instead of potatoes. We found the whole experience far from the calm relaxing time we were expecting. I feel the wedding should have been more contaied by the hotel.
Beautiful hotel magnificently restored with really interesting pieces of furniture and antiques. We were travelling from south of Spain into France and the hotel was a bit out of the way from our direction but it was a very pleasant diversion.
Exceptionally beautiful building. Very friendly receptionist. Located right in the center of town, with free car park. Nice warm pool. A nice time travelling experience! No satellite tv. Food in the restaurant was a bit over complicated and as a result not very nice taste wise.
Very good accomodation in a special environment. Top class location. Noisy airco.
The position, grounds, ambience and ease of parking The staff were not very attentive and there was a lot of noise from the street until 04.00
Friendly, efficient staff. Lovely gardens and tasteful decor. Good size room and bed. Good food. Bath sealant needed replacing.
Everything, don't tell anyone else, excelent breakfast Restaurante menu too fussy, pretenstious, didn't try it
Location is excellent. Nice staff. Room design is aggressively modern - white walls with glass accents, rosewood built-in furnishings. Bathroom contains zingy, high-style fixtures but this is separated from main room by a sandblasted glass enclosure. This means that the sounds, and at night the light, of another person using the bathroom are very present. We decided that the place would be ideal for a young couple having a dirty weekend (hotel conveniently provides a booklet of "tantric sex for dummies" plus advertises a "sensuality pack" for sale), but it's less than ideal for travellers and tourists.
The location of the hotel and the considerate and competent way I was treated by the two young women who meet the public. They could also tell you, by telephone how to get to the hotel without getting lost. (June 2009).
Excellent reconstruction of well sited building in historic setting in old town into an upmarket stylish contemporary small hotel legends
Its central position, the friendliness of the staff, particularly on reception. The efficient self service breakfast, best experienced anywhere. Cleanliness of rooms and communal areas. Lovely en suite bathroom. The bedroom was ultra modern and stylish which we liked but the control switches to operate lighting etc were quite challenging. Given the water shortages in this area during the summer I had reservations about the unconventional wash basin. There was no facility for capturing the running water in the basin (ie no plug) and therefore the water just drained away which I felt to be very wasteful.
What a nice butique hotel - make sure that you have the only room with a whirlpool bath :)
Comfortable, spacious room with high quality, modern fixtures and fittings. Friendly, helpful staff. Central location.
The room and bathroom are quit big size and comftable with the most technology. After 11pm no receptionest or security???
Located in heart of historic centre, perfect location. Excellent, young, multi-lingual and very helpful staff. Remote control for lighting in bedroom and bathroom was not easy to understand as instructions in Catalan! Being city centre a little noisy at times.
The hotel was very central to the old town and its shopping facitilties. It was very modern and the staff were very friendly and helpful. The electronic system in the rooms were quite difficult to get to grips with. We kept opening the curtains instead of turningthe lights on!!!
very pleasant staff and locals. beautiful relaxing atmosphere. perfect position near cathedral and old town light switches a little confusing - would have liked kettle in own room and breakfast facilities on last day as had to leave by 7;15. lack of space for clothes. not keen on there being little privacy in bath room/toilet
Rooms have a tiny kitchenette with fridge, sink, microwave and two hot plates- there is a large supermarket at Delfin Verde camp site down the road. 10m outdoor pool and 8m indoor pool plus v basic gym (weights and 2 exercise bikes/ 2 treadmills). Good breakfast buffet. And few minutes from a massive lovely beach!! Fantastic Gym was v hot, saw one woman working out in her swimming costume! Resto slightly overpriced I thought.
Very good place, 100% 4 stars. Excellent stuff (Leila and other receptionists does her best to help you), very good breakfast (2 types of sparkling wine, salmon), clean rooms - they washed our dirty dishes while we were away! Very good restaurant. Swimming pool is nice to relax. No regrets - this place was good. the sea could be a bit cleaner - but this is what you have if you have a sandy beach.
An excellent base to explore the Costa Brava. The hotel is modern, well designed, and well run. The Catamaran restaurant serves excellent food, beautifully presented, at very fair prices. The staff were friendly, helpful and attentive. The surroundings of the hotel are a little depressing - empty apartment blocks and chalets, broken pavements, and a rather run-down air. Although this is obviously outside the control of the hotel, it does affect your impression of the place. It is a pity that such an excellent hotel should be let down in this way.
Location, proximity to indoor and outdoor pools quietness. We had self-catering accommodation within the hotel complex which was generally good but the equipment for cooking was completely inadequate
confortable, large room with kitchen facilities, free use of indoor wellness installations and tennis court and parking, friendly service Part of the equipment of the fitness room was old and difficult to use, the sauna for men did not work. the season was not started in april: the closest food shop was 8 km away.
very comfortable room that included a kitchennet; seaside vicinity; avalability of a free parking lot in room internet connection was slow; room soundproof was insufficient; sauna was out of order
The room was very nice and very spacious so was the breakfast. Accidentally we got a smoking room that was replaced as soon as we asked. The dinner was nice and the whole atmosphere in the hotel made us feel welcome. The hotel is very isolated so eating out is not a real option