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Great location next to civic center and Paseo de Colorado. Walking distance to popular areas of Pasadena. Bed was very comfortable, and I loved that it had a refrigerator and an iron in room so I didn't have to wait for someone to bring one. Room had been updated nicely. Staff was helpful and friendly. Staid, corporate looking hotel, not a charming boutique hotel. Pool area and fitness area were small - felt a bit cramped. There was a huge area next to hotel that was just a vacant plaza. Not sure if it was on hotel property, but if so, should make use of this for nice patio or larger pool area. Exterior and hallways could use a refresh like the room had - that looked worn or dated. Good hotel, but could be much better, given its great location.
The fruit infused water in the lobby!
The location is good. We come to LA for a wedding and stayed in Sheraton Pasadena. We had stairs in our room (between the bathroom and the main room). The bathroom did not have enough counter area for my makups (mine are very basic makeups, minimals for one to use). I had to put the makeups in the room. The trips between room and bathroom had to go the stairs, up and down. This was a terrible experience.
We needed a hotel in downtown Pasadena and the Sheraton was centrally located. The rooms had everything that we needed, including a mini refrigerator, iron/ironing board, lots of storage space, Ethernet jack and wireless internet. Also, I liked that parking was inside a garage rather than a surface light. The hotel was extremely clean and the staff was polite and helpful. I wish I could have stayed longer.
Upon arrival had to wait about 30 minutes to check in due to reception staff running the nigh audit. Not a nice experience to wait for half an hour to check in at a hotel at 1:00 am. For some reason, they had us checking out a day earlier than set reservation. This led to our room being re-keyed and not made for when we returned at 10 pm after a day of being out and about. Not a good experience to show up to a hotel room with beds not made and towels on the bathroom floor.
I thought the staff was exceptionally courteous and helpful. In general, a very pleasant place to stay, and I would stay there again. The hallway by my room smelled musty, like a dog on a rainy day. The price of valet parking and breakfast seemed mysterious to me, poorly explained and arbitrary.
Needs massive refurbishment. Everything old and tired... Furniture, bed, HVAC, you name it. Parking also was $19/$21 for self/valet... too high.
Efficient check in Clean room overall good experience Bar service could be much better
Room was clean and bed was super comfortable Tub was leaking and it didn't drain well so there was always a collection of water
The beds are clean and comfy The staff was great The bell hopes did everything for you with a smile The bar staff understand your drink needs The front desk staff is quick and good The shower had a clogged drain It was fixed but it was the down side of the trip
The location is good! The room. A lot of noise. Horrible view.
Heard music in our room coming from outside all night long.... Front desk staff unhelpful and unpleasant.
Front desk staff was sub par.
Fast check in, easy parking, courteous and efficient staff. We arrived, had valet parking ($2 difference between valet and self-serve overnight parking cost). Walked right up to desk with no wait. 3 minutes later I had keys in my hand. Room was clean and adequately appointed. In the morning my receipt was waiting for me and a call just before I left my room had my car waiting by the time I was in the lobby. Complete lack of jet packs and flying cars but I've yet to find a hotel with an adequate supply of them.
Near old town Pasadena and good restaurants The price was a smudge too much
Location was decent. Food in the bar was pretty good. The rooms were super outdated and old. Paid for an upgraded room and the bathroom was the size of a very small cabinet. No outlet covers in our room just exposed plugs.
I was with a group of teachers in town for a conference at the Pasadena Convention Center, so it was nice that we were within walking distance. I will definitely be staying at another hotel next year. If you wanted internet it cost $10, there was no refrigerator, the girl at the front desk was rude and unhappy to help, the Starbucks on site only served coffee and tea (espresso machine broken), and you could hear the noise from the adjoining rooms.
Wonderful bed - sheets, blanket, mattress Hotel - warm and clean Staff - warm and engaging Centrally located
Room very quiet, clean Parking expensive and difficult to access
Place is getting tired. Needs a refresh in the rooms
Make sure you look at the room beforehand. It was TINY.
Beautiful hotel, friendly staff, great food, and fun activities within walking distance! We had our dog with us and he enjoyed his stay too! We especially loved the Westin white tea products!
Very clean and elegant
We had problems getting the room cool. Engineering came up once and promised to come back, but it was still too warm in the room. Otherwise it was a lovely facility, great location, terrific staff.
Staff was stiff
Convenience Refrigerator did not work
Modest accommodations Nothing special for price
The hotel was clean. Check in was fast and the valet service was prompt and attentive. Make them walk the room with you at check out. I was charged a $50 smoking fee when I don't smoke.
Staff is awesome Very helpful and friendly. They met every need and then some for my family.
The staff was very friendly and helpful. The design was fun but also honored the history of the hotel. Great location. No pool but they are going to have a roof top pool at the end of phase 2/ the end of 2016.
Super cute boutique hotel in a great location. Close to Paseo and to Old town. The staff was super friendly. The placement of the bathrooms were a little strange. No real privacy, so odd for newer couples.
The hotel is located in a recently renovated 7 story 1920/30's building in downtown Pasadena. Close to banks, restaurants and shopping. Décor is chic modern. Due to it's newness, rooms and public spaces were very clean, fresh and attractive. The hotel has expansion plans for this year to include a centrally located pool area. Staff was very friendly. Parking is strictly valet and off site. I did not use the restaurant or bar areas and my stay was just 1 night.
Very intriguing, comfortable. And ultra modern unique design like I had never seen before.
How modern it was. Parking was a bit pricey.
Clean, courteous and friendly staff Check in with car park is a bit confusing $23 over night parking unnecessary. Pretty safe street parking in surrounding
Bath tub spa. Toilet. Big TV Keurig cups, water bottles, and toiletries were not restocked on regular basis. Studio still felt small.
Love the bathtub and heated toilet seat. King size bed so comfortable. The cost of the deposit and hold on the room was over $600!!!
The room was spacious, modern, luxurious and clean. The bed was comfortable with good sheets and pillows. The bathroom was gorgeous tile with a really nice showerhead and good lighting. The air/heat was easy to control, the fridge/coffee maker were great and the electronics charging was a great bonus. Front desk staff and valet were really friendly. Have a less expensive self-parking option.
The efficiency of the small room was excellent. Decor modern & clean. Loved the desk area with dedicated charger/electrical outlets and refrigerator. Bathroom was a nice size, but shower was a little small. Bed was very comfortable, nice ambient lighting and task lighting in room. Parking was a pain. Had to be valet since Pasadena doesn't allow street parking overnight - although I think there may have been a parking garage nearby. The in-room tablet didn't work for setting up valet car retrieval one of the two times I tried to use it. Room was quite small and if I had been there with my tall husband, it would have been very tight. Ice machine had to be accessed by housekeeping (at least on third floor).
The rooms are so modern as well as the entire hotel