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The atmosphere, relaxed but efficient
The garden, which was a highlight, the decor and the comfort of the bed itself. My friend had a smaller room than expected and her shower was too hot - even with running cold at maximum. We reported this.
Friendlyness of staff. Wonderful building. Informality and wonderful breakfast. Attention to detail. Room in the eves
Good central location in Lewes. Hotel housed in a lovely old building that has been sympathatically restored, bedrooms and bathrooms well designed and comfortable. Breakfast excellent. Staff friendly and helpful, overall a calm and comfortable place to stay. Nice garden although I didn't go into it as it was raining.
The room was excellent - contemporary decor, plasma T.V., comfy bed, loads of space, beautiful en-suite. Lovely fresh continental breakfast. Although the food at breakfast was very good, the service was not. It was very disorganised and the staff did not seem to know what they should be doing or how to speed things up. It took 15 minutes to get our coffee and we had finished eating by then.
Very central location. Stunning building and views from dining/breakfast room. Good breakfast. Very helpful staff Lots of stair noise from my room due to uncarpeted staircase. Room small with little space for clothes. Very expensive for what I got.
Courtesy, enthusiasm and professionalism of the young (and old!) staff. Excellent food in convivial and cosy surroundings. Our standard double room was a little quirky but fun and welcoming, good bed. Perfectly placed just off Lewse'charming high street. We will be back. Leaving.
Excellent room Pleasant and efficient service Breakfast could be better - pots of tea and coffee
The decor and art works were fantastic and the room was extremely comfortable - liked the simplicity
Friendly receptionist.Good comfy bed and excellent breakfast chef!
near to town comfortable room generally tired decorative order no selection of fruit at breakfast
It's a beautiful old builidng right in the centre of town - dining room charminng - and breakfast good Felt a bit dusty and tired - very uneven and creaky floor in my room.
The helpful staff, excellent food, lovely pool and excellent location. Good parking. The hotel badly needs upgrading. Decor and carpets in the annex need attention.
the location was ideal for us to get to the wedding reception we were attending. some of the decor in both the common areas and hotel room we stayed in need some updating, signs of wear and tear.
Quite a reasonable breakfast, lovely setting in the heart of Lewes Sadly the room was pretty small, with mildew or mould around the bath. Although not directly connected to the hotel there was an ongoing unsociable disturbance in the main street that went on until at least 1.30. It would be in the hotels commercial interest to have these gatherings move on or kept to a minimum.
The staff were friendly and helpful, the beds and bathroom spotless ,breakfast excellent and the public rooms very interesting with gorgeous woodwork and panelling..the site is perfect for the station and lovely high st and castle We stayed in the annex which made use of the pool etc a little inconvenient and sorry for one complaint... Our bedroom carpet really needs replacing! We don't mind old fa. shioned decor but I think that new kettles and maybe tv would be a good investment and money spent on the spa which is rather shabby
Parking was convenient and easy to use. The food was reasonably priced and the restaurant was friendly and efficient. The jacuzzi water was quite cool. The spa had problems with the shower on the men's side.
Bare lightbulbs in my room! Trickle of a shower. With the exception of the pool /gym area, much of the hotel appeared shabby
Location Needs total updating!
convenience of location, friendly staff Food a bit mixed in quality
Convenient location, clean and comfortable I have been overcharged, £59, instead of the advertised £49
Excellent staff and good food
Friendly bar staff, size of rooms & bathrooms Next to a very noisy dual carriageway. Wireless internet connection was weak and patchy.
clean and tidy nice meals friendly staff
convenience,friendly staff,ease of parking and proximity of car park to inn. Food was very good. we had a pleasant stay. Traffic noise at night very bad. Shower in bathroom unusable-tied up with sticky tape.
The convenience of the location and easy parking The room wasn't spotlessly clean heated towel rail didn't work
Great food, friendly staff and very clean and comfortable room. Will use again Nothing
room clean and comfortable difficult to get to without a car spent a lot of money on taxis
We liked the staff who were friendly, helpful and ironic in a good way. The nearby road, the nescafe for breakfast!!!
The staff were fantastic but the situation may change as most are leaving to go to another hotel. No.
location to business appointment the room had flies (4) and ladybirds which had to be disposed of for peace and quiet (once the lights were out. The "builders" below were noisy (doors repeatedly banging) and swearing and loud voices could be easily heard until late (11pm)
Good breakfasts - good servicing of room No
Tired looking hotel, requires renovation. Room backed onto noisy service yard.
A good menu range. There was no where comfortable to sit and relax and enjoy a pint, the whole hotel seems to be geared for food service
I stay at about 3 different hotels per week around the UK. I have stayed here over the past 18 months, and sadly the standards have gone down over this time.
Good Basic room, big bar and very nice cooked breakfast Mattress pretty uncomfortable as springs coming through (room 3)
The staff were friendly and helpful. The room was not overheated and was easy to ventilate. The shower needed some attention. The breakfast order was slow coming because it was not written down as we ordered, and some unwanted items were served.
The congeniality of the staff. The tea used was very bad Irish Breakfast Tea and not enough milk supplied to the rooms.
The room was comfortable and breakfast was good. A young lad who was on reception when we arrived said he would call us a taxi. When we came down to reception at the arranged time he said he hadn't been able to book one. It would have Been nice if he had called us in our room and told us that.
Stayed here 2 nights made us very comfortable we got back late one night and they still managed to make us a lovely meal the young girl behind the bar was very friendly and helpful. Breakfast in the morning was lovely and the price is very reasonable. It's a bit out in the sticks we found it difficult to get to other places.
Very friendly staff, clean rooms. Hotel requires extensive work and all rooms require redecoration. I also noted that the plumbing and electrics need attention.Some of the furnishings are outdated.
The staff were friendly and helpful. As stated the room needed a good cleaning
Convenient,. The hotel felt like it needed a good clean,although the bedroom was better. The hotel had a smell of fat which was off-putting.staff were not as accommodating as we would have liked.
good location, friendly staff Cold rooms, a little smelly, not too clean - but a good basic hotel
My boyfriend like the breakfast, i did not have any. The bathroom window would not shut and it would be easy for someone to get into our room.