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Dear Madams and sirs, I would like to thank you for your kindness and understanding. Indeed my stay at your hotel has been beyond delightful and very relaxing which helped me a lot facing the situation that is now occurring. You have made my stay here in Murnau very pleasant and much easier. Furthermore i spent a wonderful new year thanks to your manager and his team. Last but not least, i would like to stress on the fact that your hotel is very comforting and well organized. It has top quality service and it has been a very welcoming place. I look forward to my next stay in your hotel. Yours sincerely, Mr. Salem Al Zaabi
The friendlyness of staff and the surroundings. Clearly this hotel does not meet the standards of SLH: it is neither small nor luxury. The furniture and decoration in the room and in the restaurant/lobby is old fashioned and used. The swimming pool has not been redone for ages. This hotel urgently needs to be refurbished and modernised. Overpriced!
Real luxury hotel with good restaurant and very friendly staff, nice view of the mountains. Good swimming pool and spa.
Staff were very helpful. The restaurant was frequented by annoying insects (e.g. flies). The staff explained that this happens in spring time.
The spa facilities are excellent
The Alpenhof hotel is a great hotel set in lovely countryside and close to most of the main attractions in southwest Baveria. The hotel staff were very helpful and wellcoming, we were offered a glass of champagne on arrival which was very welcome. The hotel has two good restaurants , 1 mitchellin rated but the local town of Murnau offers several other restaurants. There was a small minibar of beer and soft drinks included in the room price. The spar facilities are excellent, indeed the best I have seen in a hotel. So if you are looking for a relaxing break with a touch of luxury this is a hotel worth considering. The beds are very firm and not the type of luxury beds you would expect from a 5star hotel
Very quiet area
No soap in the bathroom. After our request we obtained just a little piece of soap and a portion of bubble bath for two person per three nights!. We provided buying soap in the local market. Worn furniture and no tv set in the room (although it was indicated in hotel description).
nice quiet location with a good view from the room. breakfast was good. Check in and check out was fast. Lots of safe outdoor parking. Near Wies and Fussen. The lady staff taking care of us during breakfast was very helpful and friendly. The smell of the room when we entered was not so good.
Beautiful view from the breakfast room. Reception desk staff was very rude and unhelpful. No soap, clock, or TV in room. Radiator heating system was not working and rooms were cold. We were on the 3rd floor. It was very dark and hard to see. Hall way floors were torn up with throw rugs scattered about. This was a safety hazard.
not far away neuschwanstein it is not easy to find hotel without navigation
The location was okay, although nothing to do at night nearby and the casle view was tiny and in the distance. The breakfast was acceptable, and the woman working in the breakfast room was helpful and friendly. The hotel receptionist was horribly rude. No extra pillow or blanket were given despite the advance notice that a child would be sleeping on the extra couch in our room. When we complained that the heat did not appear to work the staff lied and said that it would take 2 hours to begin working. In both of the rooms that we booked the heat did not work and it was extremely cold. No TV or soap.
The panorama Too expensive, low service, poor breakfast, no TV...
Extremely comfortable, more upmarket than my usual choice but chosen to stay with friends. Unfortunately a little far from Oberammergau. Would be nice for a relaxing holiday by lake with some walking. All printed information in rooms was in German. My German is limited and while it should not be necessary, these days it is usual to find English translations. Probably the hotel does not have a large non-German clientele except in Passion Play years. However the staff all spoke good English and were willing to help.
The staff was very accommodating, and I especially enjoyed the pool and saunas! The food at the buffet was very good. We were in the area to see the Passion Play, and the hotel was about 1/2 hour drive, other than that no complaints.
Great breakfast buffet. Restaurant service very good. Cordial and accommodating staff. Beautiful surroundings. Very limited hotel literature in English. Lack of English translations for room instructions, etc.
Great staff and well kept hotel Price, although this was partly because the Euro exchange rate makes it expensive for us to go to Germany at the moment
The staff was very hospitable. The ceiling of the room we stayed in was too low and moving around at night can be dangerous.
Beautiful setting with far-reaching views to the Alps. Attractive hotel building with nice restaurant and outside seating area. Adequate close parking free to guests. Attached golf course, challenging, enjoyable and extremely well maintained. Discount on green fee for hotel guests. Friendly and helpful staff, lovely meals. The waiting staff in the restaurant were especially helpful and friendly. On the first night of our stay there only seemed to be one person on duty. This poor lady had to wait tables and man the reception. Needless to say, we spent a long time waiting to be served our dinner and were seated for 2.5 hours. But despite this, the lady in question was friendly, helpful and continued to smile while being rushed off her feet. She even found time to find us two extra pillows for our room. All the other nights there were adequate numbers of staff on duty.
Wonderful place! very beautifull surroundings, very nice staff. perfect for a few days of rest in a quiet and cosy place in Alps
Clean, good facilities including kitchen with utensils, toaster, oven, electric hobs. Swimming, sauna, excellent value for money. Free parking. We booked the holiday rooms. These are practically suites! Friendly staff. Shower curtains needed for the bathtub. The water spills into the floor.
Just one night stopover en-route to Eastern Europe, but clean comfortable room & facilities and excellent continental breakfast. Shame there are no tea/coffee making facilities in the room, but this is no different from most Hotels I stayed in. (Think it's a "British" thing - we do like a caffine hit before breakfast!)
Clean and comfortable accommodations with a welcoming staff, a nice place to relax in a laid back atmosphere. Our friends have two young children and the family suite with pull out couch worked great for them. The patios off the ground level were made private by a little wall, but were not completely enclosed so we could visit outside with our friends staying the next room.
Swimming / Bathing facilities are really nice. Very quiet, nice staff. The location is quite pleasant, but requires transportation facilities (a bit far from Murnau and from the train stations). Nothing.
Over all the cleaniness and facilities. no
Resturant hardly had any food, had to find fod at other places
Friendliness and service of staff Cash only basis created problems
Beautiful location, staff was very friendly.
typical bavarian hotel - friendly staff and reasonably situated for the village
Fantastic mountain view from this hotel, clean comfortable rooms, excellent food, very attentive staff, great pool, good exercise room and spa facilities. lack of air conditioning, but common in this region.
the staff was freindly, the room was excellent
The restaurant staff provided very friendly and efficient service and the front desk personnel were helpful in arranging an additional nights stay to my reservation. My room provided a nice balcony and view of the Bavarian Alps. The breakfast had a great variety but had I known it was going to cost 14 euro I would have eaten more. Spa services should also have phamplets in English.
service i've seen better breakfast arrangements, in the region
Very nice room, great spa & wellness facilities, good breakfast, very close to ski resort. Far from train or bus station. English information does not exist at all. Movies on tv only in German.
Staff was very helpful and accommodating. We were given a tour as soon as we arrived and allowed to use all the spa facilities whenever we wanted. The entire staff spoke English, and they were willing to take the time to translate things for us. They always had helpful tips and aided us with our adventures. They helped us buy tickets for the Passion Play, helped us find authentic local restaurants, made us bagged lunches for our visit to the castle, and provided directions and supplies for our hike thru the mountains. Included in our stay was an excellent breakfast buffet with fresh ingredients and surprises every morning. The main draw of this hotel was its world class dinners. There was always a distinctly German fare with a gourmet twist and delicious local beers (sometimes on the house) to round out the meal. Our first time to Germany Das Johannesbad made us feel right at home. Parking. Later in our stay we found an auxilary lot around the side, about 200 meters away. This alleviated the problem.
The village it is situated in is gorgeous, with a beautiful lake The bells of the village church, which is next to the hotel, tolled every quarter of an hour all night
The Staff was very friendly, and tried their best to communicate in English. The Food was excellent. N/A.
stunning location,friendly staff,lovely bedroom,reasonable price
Great hotel, close to the lake and green nature around, prefect big size renovated and clean room equiped by everything that you need. Big beer garden with a great menu and exellent stuff. Liked so much !!!
the whole atmosphire none
the location was very convenient for us, the village was very pretty, the food was great.
Most excellent staff. Very accomodating and helpful. It did get a bit noisy at times.
Very Luxurious. Price, but it was the only accommodation available during Oktoberfest.
Quiet location, great bavarian food, wholesome products, well-appointed and large rooms, staff courtesy and hospitality, free super-fast internet connection, and more... None, just perfect for a countryside hotel, cannot ask for more.
Nice location, close to Munchen but much cheaper and quieter. The staff was excellent, rooms comfortable, clean, overall very enjoyable.
clean, quiet zanzare! Mosquitos! Lave the windows closed, from noon on!!!
Visited the Castle Museum to see the collection of paintings by Gabrielle Munter, and walk around the town and to the Staffelsee. I thought I was locked out when returning around 10.30pm, until I was shown by someone in the brauhaus of the other staircase to gain entry!
Up to date, tastefully furnished room and bath. Right on the lively main street, but quiet. Nice selection of restaurant/courtyard beer garden. Helpful, friendly staff. If you are looking for green landscapes, scenery and relaxation, this hotel is not for you
We really liked the hotel. The bathroom was great, the shower large. The hotel was recently renovated from an old building and they have done a great job. Will certainly recommend to friends and stay again. Staff helpful and friendly, restaurant, homely and food excellent.
The room was very spacious and was a good value. Staff was very helpful. Room was hot and had no fan. Wifi signal was not strong enough to reach the room. Also, the room was directly over a restaurant which was open until 11 pm and was very noisy.
Absolutely the service personell were very professional, accommodating, and very nice. Even suggested what is better for customer like me, I.E. preference for breakfast time, city plan, etc. THis absolutely makes me feel at home and satisfied. The room was very clean. Over-all service is excellent.
The pool/sauna/sun room facilities were wonderful! The staff was very friendly. The decor was very cute and homey. The price was unbelievably low! I would stay here over and over again.
It is a family owned/managed hotel. Both the family and their staff were extremely kind and customer oriented. I would recommend it to anybody who plans to stay in the ammergau area.....
Close to what we where interested in. Shower/bathroom/toilet not enough room, too small.