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A very good experience making the commencement of our visit to Canada memorable. The continental breakfast was an additional bonus. No lift to upper floor.
We were allowed to check in early for a wedding, guest services even googled directions to the wedding location. Room had fridge, micro, ironing etc and a very good breakfast. A budget hotel located conveniently for biking the Welland Canal and to visit the wine district. Bathroom was tired, could benefit from reno.
The room was very clean and the staff was excellant.
It's proximity to my work !!! The wireless connection was so poor I could not long on the server.
I need working wifi when I stay at a motel, and this hotel didn't have it. Everything else was adequate, but they claim to have Internet/wifi and it was unusable. I'm fairly certain it's a modem issue, but when I called the front desk the reply I got was, "Well, it's working for me". Rather than admitting they have outdated or non-functioning wifi, they tried to imply it was my laptop or user error that was the problem.
no wireless even though the room suggests its complimentry
Attended a conference.
The bed was better than ours at home. I never thought to check it before I left but I would like to know the make and model of the mattress.
I was very surprised by the size of the room for the booking price paid. It was very close to several eateries and grocery stores, Unfortunately, we could only stay one night.
The owners sleep at night so if you show up late you will be waking them up. But they do get up and serve you with two sleepy eyes. LOLThey were extremely helpful with directions to scenic view close by. Very polite and accommodating. Hair conditioner and a hair dryer were not provided but the shower was the best I ever had.
The quietness and professionalism of the staff
we found it to be quiet at night,which was nice,we were close enuf to attractions,but not caught up in the hustle of it. coulda had more towels,with the hot tub suite...a robe woulda of been nice also.
for what you get out of the price to stay it is a good deal
The Jacuzzi in the room was nice. The air conditioning was a life saver. Plenty of towels. Pillows were a little small on the King sized bed. A balcony would have been nice.
Great location for the Falls, easy walking distance, car not necessary to move aroung the area. Very comfortable bed, good hot water, quiet room. Good value for the area Room cleaning was not so good, spilled food behind the dresser. Continrntal breakfast wa pretty basic
Close to the attractions, clean rooms, free parking Still has poor breakfast options, hard to find room in basement
The room was clean and comfortable. 1. There were no real breakfast there - only some cookies. 2. I was unable to get the real invoice for my stay.
The room was very comfortable and spacious.Would reccomend No complaints had everything we wanted
Good location for the price Should of had microwave or coffee maker in room
i did not like anything. staff treated me as a child. could not even bring friends into my room without being questioned by staff. the way the manager treated me with no respect.
Location, Staff, Cleanliness, Price SLOW wifi
The great location and accommodating staff. The amenities were lacking but were comparable to those at nearby locations.
I like that the non smoking rooms are far enough away from the smoking rooms. The 'continental breakfast' leaves much to be desired.
what i like in this hotel is the calmness of the area and the staff was so friendly. it's better if they enhance better their services. I didn't like being obliged to go to the elevator's area to be able to connect to wireless internet. I suggest to extend the coverage to the rooms walkway at least.
I liked the location and was amazingly surprise if the facilities offered as well as the room lay out. Parking was right there and even though we were 5 mins walking distance from the falls and all the entertainment we were away from the noise. N/A
Beds were really comfortable. The staff were helpful. Loved the kids pool adjacent to the swimming pool. Good water pressure in the room shower. Location was great! Far enough from the hustle and bustle, but close enough to walk or catch the WeGo bus. Dated! But clean. Torn carpet, old fixtures. Wifi was terrible unless you were in the lobby. Breakfast was a little expensive.
location and the beds and the price
The buffet breakfast for $10 per adult. Walking distance to the falls and Clifton Hill We were placed on the first floor which felt like a basement. The rooms were outdated, musty and damp. The carpet was loose and needs to be cleaned. The cleaning staff cleaned half of the room, my son made the 2nd bed and they left towels on the floor. The adjoining room, which was family, had their room door left open. The amount paid per room, I was hoping for something a little nicer. I felt that because we booked with an outside agency, we were stuck in the basement instead of the main building which was nicer. There was signs stating there was vacancy, so I'm sure we didn't have to be put where we were.
I loved the pool, hottub, sauna area. Great for families!! Rooms a bit dated; however, doesn't matter. Price was right and very clean. No lunch available - restaurant closed on Monday of the March break?? Seriously. Also, breakfast included for a flat rate would've been a nice touch.
Fairly close to the falls. There was an indoor pool. Rooms are in need of essential repairs. Our shower and bath tub was backed up, had leaky faucets for the sink. Rusted bath tub that suggested there might be a bigger moisture issue in the bathroom. The wall paper was clearly paling off the walls around the entire room. The double beds were the most lumpy and uncomfortable things we've had to sleep on.
The sliding glass door opened. False advertising. No restaurant or bar - advertised but was told it was seasonal Front desk staff rude Wifi - only available in hallway by the elevators and lobby Spoke to staff and was told hotel was full they didnt guarantee wifi. Would have stayed elsewhere if this was the case. No air conditioning. This was huge!!! Thought ac was broken and was told that weather was getting colder and the hotel had turned off the ac and turned on all of the heaters. It was 68 degrees. I have travelled all over and stayed in 2 star to 5 star hotels. Never have I been told that I could no longer use my ac. Not sure if this is an issue with kayak or Travel lodge but this is clearly false advertising. Also, when the heater/fan did come on it spit water out onto the floor and bed.
My 11 year old daughter is not shy when it comes to asking for help. She befriended one of the housekeepers, Darlene, early on in our stay. Darlene was so kind to my daughter even making sure to tell me what a ray of sunshine she was.
Clean room, very nice staff and close to everything. Pool was clean and relaxing after a hot day at the falls. Hotel is far enough from the crowds but easy walk to falls and US side and Clifton Hill. The parking at $15 for guests and non guests are the same, somewhat ridiculous. The breakfast buffet is $10 and no free coffee at the hotel lobby. Very high prices after spending money to stay there.
The service was great, good directions and they gave us a late checkout. We booked a city view room but got a corner room looking over the pool and parking
Nice and simple motel no secrets or forced silling Clean rooms. Wifi signals and speed non-existent No breakfast Motel staff only present 9 to 5 No shops, restaurants etc in proximity, must have a car.
I liked how affordable the rooms were. Coming from out of the country the staff made our transition good. The owner was very friendly and knew a lot of things to do around town. From my room we could see the gorge. The location on River Road made it an easy drive to the falls and back. The biggest reason I wanted to stay at the Crystal Inn was the price but I was pleasantly surprised with the service, rooms, location, and bang for the buck. I'll be back. The only things I can really think of is the rooms were a little outdated and the Internet was down (due to wind)
Parking is not included if purchased through someone other than Motel 6. There was an issue with the shower.
Friendly Staff Noisy room, people in the next room weren't that loud but everything they said could be clearly overheard.
Front desk staff were more than willing to provide some of the amenities not available in the room, hotel was very clean, close to attractions and highway Toilet seemed to get clogged very easily
Nothing Very poor quality. I would not stay there again.
Just the basis, but excellent for the price. A great value.
Value, cleanliness, comfort, great staff and location to the falls Additional parking fee BUT ALL (or at least most) of the "falls area" hotels/motels are charging this fee
The room was very clean Had to pay for parking inspite of the hotel being far from hotel also the room was very small
Standard hotel, with comfy beds. For two days parking in the parking lot, it came to 20 something dollars.
third time there and everything was okay we do not like having to pay for parking and we were lucky to find a parking spot sice there were cars even parked on the grass on the street. Also since i paid for the room in advance and since it was approved i do not like haing to pay a $50 deposit on my visa card especially since it will not be refunded till later.For these reasons i may not return to this motel
It was extremely clean, and it met my expectations and I would do business with them again. My neighbors. They were loud.
It was really close to the USA and Canada border. It was very close to the Seneca Casino we walked. Shopping we had to drive a bit but was great. It's really outdated. The pillows are not great. The WiFi didn't work for some reason.
Basic hotel but clean and fresh with very good staff. Lots of on-site parking and within easy walking distance of the Falls and other attractions.
good value for money, the owner runs provides free lifts to & from the falls
The owners of the place went the extra mile to make the stay pleasant. They are the main reason why this place should be recommended. Room was very clean and appliances worked as expected. Bed was OK, The breakfast, although "continental", was above standard. We were taken to the falls and picked up back at our request at no extra cost. A very pleasant stay. Breakfast is served at the reception, a very tiny place where only 2-3 people can stay at the same time to pick up food. Food has to be taken out to the yard or to your room.There is nothing specifically "wrong" about this place, but considering the rate we paid the value for money is not so good. This is a clean, good, excellent service budget motel with rates of a clean, good hotel (same area).
Convenient location to Niagara Falls, ON, away from the hustle and bustle Insufficient towels, pillows, uncomfortable bed. Noisy window AC. Dented/damaged furniture.
Although older and in need of some physical updates our room was clean and comfortable, nicely equipped for light meal preparation and dining and the hosts were wonderfully accommadating. A pleasant stay and the free shuttle services to the town center a big plus.
our stay at the motel was more then we expected.we got to see a part of nigaria that we never knew about. it was like in the country, and the scenery going to the motel was outstanding.the hospitality was great, the owner brought us to the casino . rather then take our car, we could have a great time without being worried about getting back. the owner also offered to bring us there and picked us up.that was a first time anyone offered that service.my husband and i will for sure go there the next time we go there. thank you to all the staff. the brackfast was also included. wow what a feast, also included in the price. thank you .
It was within walking distance of Niagara Falls, the room was spacious and the reception staff extremely helpful - they kept check-in open for several hours when our flight was delayed. The carpets could have been cleaner.
I was close to the falls. Walking distance to a good Indian food restaurant next door and an IHOP was also next door to this place. We did not need to drive to get food. other then that nothing good to say. No elevator that we could find for out third floor stay. The stairwells where disgustingly dirty. The room was not dirty but run to the ground. I'm a contractor and the fire escape panic door hardware on the first floor exiting door was broken cause a total fire escape hazard. If this place was in the USA it would have been shut down by the fire department long ago. I did not feel safe if there was an emergency. Run down 4 channels on the TV. A new flat screen TV does you no good when you have no stations to watch. Pass on this place. Kayak has this place all wrong on the rating. I'm pissed I used them.
room was quiet beds were soft. no place to get hot water for coffee or tea. Ice machine not working
The friendliness and helpfulness of Angelo, the owner. This is an inexpensive hotel with few frills but very clean and with everything you need for a few days in Niagara Falls - central too.
very quite,pleasant staff room didnt have a fridge
Value for money. close to restaurants and downtown areas; helpful staff, clean and tidy rooms.
Staff is accomodating.
Very friendly owner, was extremely helpful. the location was excelent, walking distance from the falls. The room was very clean and we got very good value For our money. I would've liked a fridge and coffee making facilities in the room, but otherwise it was perfect. I really recomment it when you're traveling on a budget.
The hotel personnel was really friendly. They waited for us, although we arrived really late. They helped us organizing seightseeing tours. The room was quite big and clean. The Niagra Falls downtown was at 5 to 10 minutes walking distance.
Location was good. There was no coffee maker or fridge in room. No parking when we returned for the evening, had to create a spot. Towels were horrible, the free internet worked only in the early morning.
quiet - comfortable - clean - fridge in room Need to upgrade TV
It was a very good price for a comfortable room, a little outdated but had a nice two person jacuzzi and fireplace. Queen size bed wasn't the most comfortable but we slept fine. Nothing bad to say. For the money, excellent room and service!
Location was perfect
the staff was really kind and very informative. not at all. I loved everything
The rooms were really spacious, recently renovated, very clean, the owner was very helpful & it looked pretty all lit up at night. Rooms as pictured on booking.com website. Car parking for free on site. It's a little bit out of the main strip (which could also be a good thing), a good 5-10 minute walk, just for people to be aware.
Stuff are nice and the room was very clean n large! No boiler in the room.
very clean room next door ,having party.I was unable to sleep
The Bathroom and room was clean. The A/C works well, Parking is good I
Located away from the main expensive tourist area yet still within walking distance of the main attraction (the Niagara Falls). On a stay with a duration of longer than one night the rooms were not tidied and cleaned during the day between the nights. Clean towels were charged at an additional rate.
It would have nice to have a TV in the bedroom
the location-nearby the activities in the city
The motel, located in a largely residential area, is run by a friendly Korean family. I was slightly concerned when I arrived as it seemed to be a bit out of the way, but it turned out to be about 10 to 15 minutes' walk from the main shopping and dining street, and about 20 to 30 minutes' walk from the Falls. It is a two-storey drive-in style motel. There are no lifts. The room, while simple, was clean and properly supplied with fresh towels, soap and shampoo. There was a TV in the room, and I appreciated the free wireless Internet service (though the signal was slightly weak). Within about 5 to 10 minutes' walk from the motel there was a grocery store run by an Indian family, and at least two restaurants serving inexpensive breakfasts. The hotel is a bit far from the Rainbow Bridge, so if one is coming to Niagara Falls from the US side, it would probably take quite long to get there on foot with luggage. I took a taxi from the bus station on the US side. The taxi drivers decline to use their meters when crossing between the US and Canada. The first driver I spoke to wanted to charge US$30. The second one offered US$25, so I took his taxi instead. (All prices not including tips.)
They could not provide to me official invoice. They suggested to contact booking.com to get official invoice. So please send it to me as soon as possible.
I could hear the neighbours. Someone was banging on the door at 4 in the morning.
close to the attractions old & next to a factory.
We booked here based on the cost as we were just staying one night while we did other business in the area. The location was good as it was only a 5 minute walk to Clifton Hill and the amusement/restaurant part of Niagara Falls. The room was clean and the staff friendly. though it worked for us, its not a place you want to stay if you expect more for the price. we stayed and slept well. it could have a had a couple more items in the room, like a washcloth, coffee maker.
It was quilt,It's good walking distance from Niagara Falls. The first look was not impressive.
Very well located, excellent prices. Warm welcome.
The price was right and it was a good basic room. There was a refrigerator, alarm clock, and a tv, but no remote for the tv that I could find. It was late and we only stayed one night, so I didn't go to see if the office had one. This was a fine hotel for our purposes (grab some sleep so we could get to Buffalo airport early in the morning), and it seemed like there were some longer-term residents there, but I wouldn't recommend it for anything romantic. If we'd stayed more than one night, I would have had to complain about a couple of things. The guy at the front desk was very friendly and I'm sure he would have fixed everything or moved us to a better room if I'd complained. The room was basically clean (sheets freshly laundered, bathroom clean), but the air conditioning unit had some plaster chunks looking stuff inside the vent and looked like it hadn't been cleaned in a long time. I was a little nervous that I'd send mold spores through the room turning it on, but I seem to have survived. I didn't open the refrigerator, but the seal at the top of the door was very dirty, hadn't been wiped down. No washcloth in the bathroom (but there were basic toiletries). No tv remote, no coffee maker in the room. Driving in at 10 pm was a little creepy - in the dark, it seems to be an industrial part of town w/ warehouses, but the gps led us right there.
Close to Niagara falls. Nice front desk staff Confused about hotel building. Two on location, inn and hotel. Assumed the hotel was it.
Location was great! The front desk which was located nex door the people were very nice My key kept not working Had to go back twice to get it re-done
It needs to be said that there is no elevators and that everything you need to do from check in/out, to getting ice, to buying a drink involves going to the hotel next door, not sure if it is in the process of being bought out but very inconvenient.
Location is excellent! Room a little outdated but location makes up for it!
Great location Very dated room and I had to hike up three floors, no elevators. Old style TV and air conditioner unit was extremely loud.
This guest did not leave comments about this hotel.
Location to the falls. Breakfast not included.
Staff were pleasant but they were from the hotel next door. Actual blood on towels, which was disgusting. Room smelled musty and unclean. Otherwise everything in the hotel worked.
Location Old hotel. No internet and check-in across the street.
walking distance to the attractions. It was just a place to sleep. could of been cleaner. Outdated. old beds.
Good deal for an expensive city. Walking distance of everywhere I wanted to go. No bells and whistles just a straightforward room. I recommend the heart shaped jacuzzi rooms. Staff was extremely nice, went out of their way to help our group An ironing board would have been useful, but not really recommending anything that would just drive the cost up
Location to everything around Niagara Falls. We were able to walk everywhere. No wifi. Were were able to pick up the signal from the main hotel sometimes, but it wasn't always direct.