Very close to the beachside. Good food locations nearby. Staff incredibly friendly, helped us out a few times
The beautiful Sicilian women working the front desk. Small rooms.
The staff where very friendly, unfortunately the season hadnt started and it was a bit quiet. Most of the facilities where not available at the time of our stay, however the hotel itself and the staff where excellent.
good restaurant, good parking facilities, nice pool. location not convenient for alternate dining choices. room not prepared for us (reservation for two, room supplied for one).
Friendly, helpful staff. Cleanliness, private beach (facilities not included in price), non expensive pizzeria The location. The hotel is situated in the middle of nowhere, very far from shops, amenities, port, etc. One should hire a car or use a taxi. Set menu for dinner - very little portions and not worth the money, I preferred having a pizza instead!
outside restaurant was fab and staff very helpfull with train info
Staff was great and rooms fine. Location is in a port town.
Location; parking Restaurant offerings so-so
It was reasonably close to the train station, only a short walk. The hotel staff don't speak much english
Staff were a great help, breakfast was OK. Good location, and I was able to extend my stay.. Nice. Better signage as it was difficult to find initially. Bathroom could have been cleaner eg. hairs on the floor..
Good location close to city centre and not too far from the centrale station. Room smelt of cigarette smoke. Breakfast very basic. Only one person who was on duty when we arrived appeared to speak english. Difficult to communicate with other staff in the morning
The room was ok The hotel was quite basic and didn't represent a 4*.
The location and helpfulness of the staff
Reception staff very Helpfull at breakfast I had to ask for milk, spoons, cereal bowls, coffee was cold and not a lot of choice left of cereal I think they were training a new member of staff
Everything from the spa tub to the giant bed, wonderful staff, and my favorite private balcony with chairs and table overlooking the ocean where I sat every morning and drank my fresh cappuccino- thats the way to wake up!!! Nothing- not one thing to dislike
Location, great view
It was brand new hotel, I was the only one there
Very nice new hotel, beautiful views of Mt Etna. The staff were very nice, did not speak much english but that wasn't a problem. Food was very good at their restaurant. No complaints really, no internet in the rooms, but was available in the office
This is an 18 room family-owned luxurious hotel which was carefully built and nicely furnished in the European way.
The staff was very courteous and helpful with any needs or requests. The room, balcony and particulary the bathroom with its jacuzzi tub was splendid, modern, and everything was working perfectly. I enjoyed my time at this hotel with its beautiful roof pool and views of Sicily and was sad to leave. The hotel had a light continental breakfast in the morning but the restaurant was not open for dining. Not a problem though as there were two ristorantes/pizzerias within a short walking distance and a supermarket 1.5km away as well.
Helpful staff, excellent room and bathroom with jakuzzi and needlepoint shower. Air-conditioner not working and it appeared that this was a cost saving measure as opposed to a temporary defect
It was very clean and the staff were very pleasant No restaurant on the premises.
reception staff, room equipment (very good for 4-star) cleaning - not really attentive (once forgot to leave fresh towels; leaft its stuff in the room, no glasses in the room...). No "support" for using beach - umbrellas, beach towels, etc.
A modern, 2 years old hotel with first class bathroom and furnishings. Parking on street next to hotel, as well as hotel parking for a nominal charge was available. Hotel staff was great, excellent breakfast and bar.
The location of the hotel is excellent for the ferry to Italy, and the staff are friendly and helpful. The breakfast was excellent.
.Our room was spacious and comfortable. and spotlessly clean.The bathroom was large and well equipped..The restaurant staff were very helpful in advising on local specialities and wines.The Reception staf were pleasant and happy to suply directions.And the location was excellent.for us ,train travellers! nothing really. we would stay there again..I was somewhat surprised about the negative reviews on your website as the hotel met our expectations.
It is very close to the central station. The rooms are very clean and comfortable, you feel that you are in a luxury hotel. The view is fantastic from the balconz of the hotel.
Location is perfect. There is no drive up space to unload your car; none. Only seasoned travelers should select this one.
Room with large terrace (6th floor), location is close to train and bus station and to city center too. Good breakfast. It's not 4 stars hotel at all. Rooms needs renovation. WiFi is unreally expansive.
Perfect location in the city for my purpose. Well organised and good quality/price ratio.
The staff were polite, friendly and helpful. However, they were trying to provide a good service with totally inadequate facilities. This was posted as a 4 star hotel. It may have been so in the 1960s but it appeared that there had been minimal or no investment for many years. So the whole place looked tired (or rather exhausted). Frayed carpets, cigarette burns in furniture etc etc.
clean hotel in the neigbourhoodof harbor and railwaystation to the railway station
Close to train station and ferry port. Room is never cleaned! Floor is so dirty ,just check your slippers everyday! The pillows are damp and smelly.No heater and surroundings is so filthy. The air is filled with dust everywhere!
close to harbour not enough info from desk re bus numbers, timetables of museums etc
The room was very roomy with a large bathroom and clean. The staff were very helpful. No internet access. Not in a very nice area.
I answered to this question in in question 1 :) No
Friendly and generous staff. Difficult to find good restaurants around but the best to continue my trip on ferry,it's just 100 meters away from the port. Poor surroundings,no restaurant at all. Taxi from train station ripped me off with 20 €. because if by bus, I got to walk with heavy luggage.
the rooms were spacious and it was within walking distance to the station and ferry the shower wasn't attached to the wall and wobbled when being used. It also took some time for the hot water to come through. The receptionist did't seem to know much English and couldn't give specific directions on where to find things in town.
The staff was multi-lingual, very friendly and professional. The hotel was clean and comfortable. It was also close to the start of the promenade that went alongside the water. The breakfast in the morning was very good. We liked this hotel so much that we have since stayed at it again.
convenient to the port in Reggio Calabria the staff spoke no English
The manager, Saverio, was absolutely excellent (and speaks very good English). Nothing was too hard and always helpful. The breakfast was one of the best we've had in 6 weeks. Room was spacious and very clean. A little tricky to find, but our Tom Tom did well. Free parking is outside the hotel and sometimes it was difficult to get one but we always managed.
The room itself was great
Well appointed rooms and a very good restaurant on the top floor overlooking the straits of Messina. The atmosphere is that of a typical business or conference hotel, there were two conferences going on while we were there. Parking a car on the streets around the hotel is impossible. The hotel has an underground garage for a limited number of cars. However the access is not for the faint hearted... The garage as noted above
The view from the room The WiFi did not work in the room
Most of all: the location, very convenient when in transit, probably not so nice when on a citytrip. Then the price. Staff is very friendly.
It was just ok. The staff at the reception desk was not very nice (especially during check out - it would really be nice to hear at least 'good morning', you felt like an intruder there). Internet was supposed to be available in the rooms according to the booking.com description - it wasn't, only an internet point on the ground floor.
Staff was very friendly.We had dinner at the hotel restorant for 18 ERO Good privet parking.If planing to stay one night , it is good value for money. Not so nice area.No internet accsess in the rooms only one computer next to the bar on the lobby for free..Elevators are very small and smell bad.
Price, parking, breakfast Stained carpet in the room gave a feeling of dirtiness
Problem with the internet service.
The aircoditions machinery. Because it was very hot whet i lived at the hotel. About the food in the morning. The ham and the cheese was only chanced every 3 days. The food was places on salat leaves. On day 3 they were brown. You have to change it every day. But the taste was ok.
I did not like anything about this dirty, dingy, charmless hotel.
Beautifully designed and well appointed hotel with friendly and helpful staff. Room was beyond my expectation and in particular the quality of the beds and the bed linen was luxurious. In room information easy to use and comprehensive.
Friendly staff Room very small and no view
Although it was stated in your site that the hotel proide shutle service from and to the airport there was no such service.Adding the cost of taxi to the hotel rate makes it relatively expensive.
Very friendly owners. Nice location. It seem to have a nice view and some enjoyable yard, which I couldn't apreciate due to a terrible storm. Although the owners are very nice, I hardly can call them "staff" - they received me, accepted the payment and gave me a cup of coffee, and that's about it - and there's nobody else around, so I can't rate "staff" as good.
The view, the relaxing swing overlooking the Strait of Messina, the English speaking hostess The barking dogs outside & the noise from the high-rise apartment complex nearby - neither one controllable by our host & hostess
the view of the bay the hotel needs to do a lot of fixing in order to become 3 star hotel. No breakfast was served .we reserved this 3 star hotel hoping we will have a breakfast as was promised in bookings.....The room needs modern appliances
Fantastic furniture & artifacts - like a museum. Best view
Beautiful location, friendly owners. Restful. Near the ferry port, yet far enough away to be "in another world."
unfortunately we had cold water, because the gas bottle was empty, but the manager was very nice and reduced the price, the beds are very old ....
Staff collected me from airport, my bag delayed, helped me with that, showed me around the town, drove me to airport next day and then to ferryport and helped to change a ticket. could not have been a better stay. room was new and nicely modern, very comfortable, bathroom excellent too.