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The staff were extremely accommodating and cheerful; nothing was too much trouble for them. Our room was extremely comfortable and clean. Cannot think of anything!
the building the choice in the restaurant was quite limited and the quality was disappointing; reception staff were good but restaurant/bar staff seemed less than well-trained
Our room was "studio" in annexe,which meant walk across to main building.Fortunately we avoided worst of weather.
Studio room was far more than what I had expected. Very impressive Food was limited and not such goos quality. Wine list was limited. White wine was served warm and salmon fillet was under cooked.
peaceful setting. there was no spa so the price should have been reduced. the decoration inside looked tired.
the location was superb, the staff were warm, welcoming and very helpful. there was no mention on the website that the pool/spa facility had burnt down, and we had to drive 5 miles to use another facility. The food was served rar-lamb-with blood running out of it, but was sent back and returned and was delicious. The 'deluxe' room was not what I would call 'deluxe'
Very friendly, welcoming atmosphere Needs redecoration
the pool, the food, the scenery, the relaxed atmosphere As always, hotel beds always seem hard, and we certainly didn't sleep perfectly. As you would expect the room was quite warm, and despite opening a window we were still quite hot throughout the night. Eventually we managed to sleep - on top of the duvet, and under the coloured cover!
Friendly staff, beautiful surroundings, close to the stunning coastline and places of interest. Reasonable food.
Quiet and comfortable. There was a wedding reception on at the time I arrived and the service was slow. For example, i had to ask 3 times to get someone to take an order for tea. when it eventually arrived it was good, however.
food was great my room to hot
views from the restaurant, reasonable breakfast. rather small rooms, a bit pricey for its location.
Rooms were great, easy check in, food and beer very nice, very comfortable with lots of parking
The view on the sea. The room no 5 is next to a fire door can't be noisy when people open and close the door during the night.
Standard of decor and facilities was very high there were a lot of functions going on so staff were a little stretched but they coped very well and were always helpful, polite and courteous.
Attended an evening Wedding Party that was held in the Hotel so ease of checking in at a very late time 8.30 pm was fast.
The room was of more than adequate size with a mega-sized and very comfortable bed The bath was on the small size and the shower/bath fitting impossible to figure out. The buffet breakfast was very "tired"
Large clean rooms. Friendly helpful staff available 24 hours a day. Very good quality food at both breakfast and evening meal. Room was way too warm (#34). Fan was already in room, so I guess hotel already knew about the problem !!!
Location for event attending & price good for type of hotel. Taking the price I paid I beleive the product is good value for money.
This hotel is in an excellent location with breathtaking views across Pembroke and Milford Haven and for exploring South West Wales.
Staff atmosphere, friendly and fun
Location, Staff, Food.
Interesting furnishings, antiques and paintings, with lovely decoration together with well equipped rooms. The restaurant was superb with an excellent selection of starters, main courses and desserts. Great food and service in wonderful surroundings
Location and nearby public transport facilities. General upkeep. Offhand level of service. Limited breakfast.
Good location near ferry port for late arrival. Easy to find. Nice rooms They served instant coffee in a caffetierre - what a cheat, especially as I had asked for fresh coffee. There is no excuse ever for serving instant coffee.
stupidly expensive food!!!
Food in the restaurant ...both breakfast and evening meal were excellent
The hotel was very welcoming. The staff were all very helpfull and pleasant and did their best to accomodate any of our requirements.
Ease and friendliness of the staff For an old estavlishment it was very cmfortable
Made to feel very welcome even though I arrived very late. Breakfast was very good and staff very attentive and easy going.
At the the function I attended the catering was first class, and the Hotel was very comfortable.
Peace and quite, a very relaxing location
It was quiet, warm, comfortable and suited my visit perfectly as I was on business and needed to switch off at the end of the day.
The most comfortable bed I have slept in whilst away on business. Normally quite fitful sleeper away from home but bed just right. Good choice of meals and very tasty food on evening menu but further choices would be beneficial. Hotel had feel of countryside get away, away from the hustle and bustle of towns and business. Ideal location for couples quiet retreat for weekends; adventure holidays walking or sightseeing rough Pembroke sea coasts; or seabird/sealife experiences by boat. Bar furniture looking tatty with ripped cloth.
Hotel was very comfortable and the peace and quiet was great. Very convenient for my work. Good food. Advertised bar meals. Not available.
SErvice[although a busey time]was prompt.
Location very convenient to ferry port and easy to find.Friendly and helpful staff Breakfast was served promptly and food was good Building and facilities are old and need a makeover.
The location was the best part of this stay, It was an equal distance from our office and the place of work. Good breakfast. There was no shower in the room. The standard of decoration was very poor with paint flaking. Very noisy floorboards. Could not watch standard tv channels, no bbc1 or bbc2 even after spending time retuning. Wedding party in function room which was directly below the room window which had to be opened as the room was so warm.
The members of staff Desperate need of upgrading . Dirty public toilets . Still not received an invoice for my room
Very friendly staff, especially Ceris who was working behind the bar. Pleasant beer garden which we were fortunate enough to use due to the good weather. Good location and easy to find
It's in a convenient area. I could have very nice dinner & lunch in the Hotel. Large room, excellent view from the room. Couldn't sleep because of the noise from upstairs and a street front of the room. The fist day, I couldn't have a hot water at all. Lan access is poor. Not possible to access to the internet in the room.
Nothing. No sea view - looked over a car park. Room on top of the kitchen. Hotel in desperate need of repair.
close to the train station, Brains beer, four-poster bed the ickety wardrobe adn TV cabinet did not match my "ooh" when seeing the four-poster
I would say the two things that were good about the stay were the food and the location of the hotel compared to where I was working. Rooms are tired and in need of updating, water supply to bathroom very poor (although I believe work is being carried out there now)
the view over the docks not really