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The hotel was clean. It also has a good location. Rooms were cold or not properly heated and there were not enough blankets. Staff is not present during the night.
Lack of Staff. Only one person to attend the costummers.
The situation The restaurant
Recent construction, very nice to stay. Good car parking. They do not have enough rooms with double bed, just with two single beds. Room color and decoration could be enhanced, but just if this doesn't change the rate.
Excelent value for money and very good facilities. The staff is limited. Only 2 persons to take care of the hotel. One at the reception (that also takes care of the breakfast buffet), and another to clean the rooms. The restaurant was not working, only the breakfast buffet. Seems the manager likes to cut on the staff or something and that's a pity.
Spacious room, original but excelent location of bathroom: turned away from the bed. Attention to all details. Excelent restaurant. Access to indoor swimmingpool: no attendants to be found
After two weeks of touring Portugal I appreciated the calm atmosphere of the pousada. The staff was extremely helpful.
Very nice reconstruction of the ancient hospital. Wonderful space. Good price value at this time in low season. The noise of the bathroom exaustion is a little boring for me that have dificulty to sleep with noise.
absolute top in portugal
Extremely friendly reception staff; unobtrusive staff at breakfast, exceptionally comfortable room (really understated on website photos); great location, stunning lounge area - Viseu is a really nice, smart town - peaceful location, handy for Busaco military museum. Not at all. Others have said it was hard to find the hotel, and this is becauase it is brand new, and the town has not yet erected signs to the hotel and locals do not know it. It is worth asking locals for the rotunda com o Pingo Doce supermercado - then they'll know how to direct you.
The staff cordiality, the building, the room space, the overall elegance. The fact that a golf event was going on during that weekend and the common areas were a little crowded.
The Pousada was a great place to stay and is located in the best spot. The shopping center is nearby and so is the city center and the historic district. The room was great the jacuzzi and spa was great everything was fantastic. I am of portuguese heritage and came to visit family about 1/2 hour away in the countryside nearby. I wish I would have found this place sooner. Even if I wasn't familiar with the area the staff and location of the hotel is a great value. I would recoomend this pousada for vistitors and portuguese alike. 5 stars! the central bar area could be somewhat more animated.
The architecture is excellent and gives a sense of space like few places can give when travelling.
Excelent breakfast The windows where dirty and the bar by the pool is a mini cabana
It's a really 5 stars hotel.
Friendly staff. Clean room. Good breakfast.
space, view, facilities not enough parking space
Great hotel ! Nice facilities and good restaurant.
5-Star luxury at a very accessible price. We liked everything - the pool and spa were a reason for choosing this option. Hotel is in a quiet area within walking distance of town centre.
Second time that we reserved this hotel. Large confortable room with a nice view. Very good breakfast and possibile to take it outside. spa available including sauna, hammam, jacuzzi and indoor swimming pool. Design hotel with very good quality. To improve the cleaning of the jacuzzi and the hammam...
Penthouse with indoor swimming pool, sauna and turkish bath; outdoor swimming pools; towels available for each activity; good breakfast; easy to park the car; Computers with free internet access Nothing to say..
Good service and nice view from room.
The staff at the Montebelo are exellent it makes your stay easier.
The hotel is an old, beautiful family house. It's full of history and the guest can certainly breathe the history while walking throughthe very well restored and maintained facilities. The gardens are beautiful and very romantic. The service is good and attentious. Rooms and whole hotel is very clean and confortatble. Only minus is the location, since there's not much around, so it's a good option if you're looking for a getaway...
Very nice location and attractive ols style casa in the pictures, beautiful garden Hotel was empty , only one more room occupied , this did raise some concern
The staff were helpful. Facility was clean and comfortable. I would give it my best recommendation!
Took us 45 minutes to find hotel. Stopped and asked for directions three different times.
Building design and hotel restaurant Finding the hotel in the town by car
Liked the atmosphere of the hotel, a completely restructured old building. Very well maintained, beautifull location and scenery, friendly staff. lots of comfort, very clean. We did not appreciate the coffee at the breakfast, from a machine, awfull taste. Other than that there is nothing to complain about the breakfast.
The staff were very nice and helpful. They did everything to make our stay pleasant. Breakfast well served and delicious. Very good location. Viseu is quite a nice place to visit and shop. The mattresses on the beds were terrible!!!! But that was about it!
i liked the common rooms they were spacious and comfortable the bed was NOT 5 STAR, poor pillows and mattress. The service was also substandard. no one helped us with the luggage although there were plenty of people in the office ares. staff was very friendly but lacking in training. Also there was no business center to check my email.
friendly staff, sitting room great space, choice of inexpensive and luxury rooms
The building and historical location Definitively the hotel has not a 5 stars standart
Central positon in City. Car parking facilities. Friendly staff. Excellent facilities in room. NO
Well, it's a 5 star hotel in an old palace, what can I say. Somehow I expected more from the room, though. It was very good, but like in any very good 3 or 4 star hotel, nothing really special. If you get a good rate, then it's OK because the building is impressive. But paying something like 100 for a double would not be worth.
beautiful place in a very good location
it being so central room too small, dinner not so good
Friendly staff on front desk. Smoking. The smoke from the bar was filtering into our bedroom. The room was fogged with cigarette smoke. Smoking in alll communal areas.
Reasonable price for offered services.
Good location, nice rooms, nice pool.
We found the hotel to be very welcoming, the personnel were very helpful, the food good and the rooms comfortable and very clean. The location is easy to find and well placed for visiting the shopping areas. The parking is also practical and easy to enter and leave. Nothing to report.
Room clean and proper.nice breakfast. Atentive personnal. I find no errours
Superb position with easy pedestrian access to the old centre of Viseu. As with most of central Portugal the accommodation is somewhat old- fashioned, but the room was large, clean and totally workable. Friendly staff and on-site easy parking ( a real benefit).
The hotel is in the center of the city and is very quite
location to old town, friendliness of front desk no bellhop to take our luggage to and from room.Breakfast did not start until 7:30 which was late and we left the hotel without coffee.
The stay was very pleasant and I can point out all the ambiance completed with the fire places
We chose this hotel with out knowing anything about the place and were very suprised to find such a charming place which has the atmosphere of a pousada.The room was very spacious and had beautiful antic furniture.
Beautiful hotel with great surroundings.Great value for the money.
The hotel is an old style english hotel. Very nice. Has it's charm. Value for your money: A+ No internet in rooms and W-LAN in public area very expensive. Should be for free nowadays. The matrasses are as old as the furniture, which may be painfull, depending on the state of your back. For the ones who might be interested: There is a railway passing right next to the hotel. People with light sleep may have a problem with this. However, I don't.
The environment of the hotel is very pleasant, facilities are old but comfortable, so we feel like going back in time, staff is very nice, excelent option to relax!! Breakfast is poor, does not correspond to the expectations.
Excellent facilities. Beautiful and quiet location. Very friendly staff. Nothing.
The pool was a little far away from the hotel.
Perfect relaxation and great value. The food was plentiful and beautifully presented and great care taken by all the staff.
The sound insulation is terrible. The lack of a ramp in the main hall, made us carry the bags over a flight of 4 steps. We could hear the next door neighbour talking on the phone over the wall. It does not live up to its 4 star rating!
Clean and comfortable rooms, great location, very nice stuff! There's no fault to be find!
Location of hotel allowed easy access to Estrela mountains. Staff were as helpful as possible and nothing was too much trouble. Very accomodating.
location comfortable staff friendly reasonably priced en suites a bit dated,maybe fixtures and fittings showing their age breakfast very limited
Large, comfortable, pleasant room with balcony. Good location and decent breakfast. Chain hotel so rather impersonal. It took ten minutes to get my key from the rececptionist on one occasion as she was on the phone.
the direction on the road way in viseu to the hotel onix needs improvement
Good value for money, nice staff, nice pool. The beds need to be changed, as they are really noisy.
Friendly staff, free internet, parking The restaurant was closed, anyway there was a good one at walking distance.
That the restaurant was cloosed some of the days
helpful Staff to far from town though main routes easily available
We enjoyed the breakfast and the Wi-Fi access.
Spacious room with a balcony, great to look at the clear night sky. Quiet. Difficult to find since the signage along the road from Viseu was confusing, and as the hotel is set back from the road it is easy to miss.
Decent breakfast. Large room. Room furniture and fittings were a bit shoddy.
Almost all. Breakfast not so great.
It is a nice, harmonic style hotel. It is far from the city center, so you need a car to get in. But by car, it takes you 10 minutes.