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Great staff, clean, and a great location !
Great location, clean, good facilities, big rooms. Says all rooms have ocean view - technically true, but somewhat misleading. Only premium rooms face the Gulf of Mexico and the beach. Other rooms face the bay with a parking lot and RV park in between.
We had an ocean view room on the six floor that was spectacular. Our room had a balcony that overlooked the Lazy river pool,hot tub's, and fire pit, ocean & beach. The beautiful white beach was a short walkway away. The restaurant wasn't bad either we had the sliders and enjoy them. The guestroom itself is nothing terribly spectacular but it was very clean and the beds and pillows or comfortable. Even though we overlooked the lazy river and the beach our room was very quiet and peaceful. I would recommend its location with a close walk to shops and numerous restaurants and nightspots Lazy river pool
The pool was great! All the ammeneties closed at 10 pm.
Beautiful family oriented hotel with beautiful view of either the Gulf of Mexico or the bay depending on which side you get. Excellent pool. Friendly and accomadating staff. In-hotel restaurant and bar was overpriced. Service was slow. WiFi signal was poor and SO slow. Would definitely benefit from an upgrade.
The Gulf view from the 9th floor balcony centered on the pool area was fantastic both night and day. The only thing was that the satellite was out during our stay. So no tv, but we found plenty of other things to occupy our time. It wasn't that big of deel for us.
We stopped for a night to visit some friends from the area and booked this last minute. We were 100% pleased with our choice. Great place for a family with children. Live band cocktails for the adults and plenty of activities for the children! Wish we could've stayed longer!
The hotel was clean and well run. Staff were friendly & helpful when required. It was always quiet at night, and the parking facilities were more than adequate. The breakfast provided was also adequate. Was difficult to find a decent restaurant in the vicinity, and the ones that were in the close vicinity were expensive or not very good. Having to leave the area meant a tollbridge had to be utilized each time, and the drive is a bit long to get anywhere. The prevailing attitude appeared to be targeting younger people rather than business types.
Everything was so close to the property . Ocean view was great . Hope to come again this summer . The breakfast facility was crowded and people would step in front of you and break line . The waffle area was the worst . One person cooking the waffles and the entire family ( 4-6 people ) would stand in a crowd around the toaster and would watch it cook . This blocked everything from others getting their food . After the waffle was toasted the groups would cheer and make a mad dash to break in front of people . Hectic everyday . We were there 4 days . Same everyday .
Great hotel. One of the managers on duty "Trentacles" was on spot with his duties and was always attentive. Elevators were very slow and no AC in them but it wasn't horrible.
Great location, clean, friendly personnel.
Wonderful friendly staff!!! Nice hotel with nice amenities! Elevators were terribly slow, but if that is my only complaint then this was a great hotel!
Free breakfast, close walk to beach.
The staff was great and the location was really nice.
Everything was great, from the breakfast, to the room and the staff was fantastic. We were on our honeymoon and the staff upgraded our room for free and they even gave us champagne and a card. The breakfast was awesome, you had tons of options. Even the staff in the hallway greeted you. We always stay at the Hampton inn but this one was by far the best. If I had to complain about something it would be the elevators. They kept breaking down but they were serviced in a timely manner and it wasn't anyone's fault.
I loved how welcomed the staff made me feel, hotel was very clean, loved all the amenities and close to everything ♡ N/A
Had a great time! :gulf view room was great Tub broke but they fixed it quickly
Beautiful hotel In a great location. Good food in hotel and nearby. I felt like I could hear every door in the hotel slam. And they do slam! I could also hear a baby crying from another room. The walls are very thin so if you need quiet to sleep, this is not the hotel for you.
view kids in pool with bar
The spacious rooms and the shower stall in the room the coffee machine located in the bathroom
Staff, rooms, location, free coffee, Pensacola Although it rained everyday, hotel and trip was good
Construction in front of hotel making front entrance unavailable. Also dust in garage and on autos from construction project.
Friendly staff, very clean lobby, and rooms. Amazing view of the gulf. Beds were very comfortable. The pool and tiki bar were closed for seasonal purposes.
This place has a great location on the beach. Other than the AC messing up the room was great. Bed was comfy, nice pillows. Parking was available. The A/C didn't stay on at night and it got hot and the cold, then hot again.
Beach access, clean, good beds. Received, without requesting, a complementary room upgrade. Very pleased.
We went down to the gulf to start our New Year with a small adventure. Oh, and such a nice adventure it was. We got to the hotel and checking in was a breeze, to the point we asked if there where any gulf view rooms available and low and behold. There was!! We got to the room I was clean, well appointed, and spacious. We had only booked one night but it was so nice extended our stay. In short great room, great people, and great experience. Would do it again.
The Ac was nice & cold, short walk to the beach The receptionist said there were no other rooms available & gave us 2 queen beds even though we paid for a King bed room.We were supposed to get a King bed but didn't, the room was cleaned in the evening & was remade with Sandy sheets on the bed. The ice bucket was never cleaned or poured out.
I liked that it wasonthe beach and had places to eat and get coffee within the facility. Construction noise started at 8. Also the heated pool was very cold and that was the main reason I had chosen the hotel was so we could swim.
We did like the convenience and location! The rooms were very outdated. Carpet was dirty in room. Probably will NOT STAY there again....
ALL Aspects However I need a receipt for my stay.
Our room was very clean. (And I am picky). Bed was perfect. Location was great. Staff was helpful. Will absolutely stay here again. Wish the out door pook was heated.
I like that they had a buffet style breakfast. I love you can walk to the beach and shopping areas all around .Great restaurant and bars live music was great. No complementary breakfast like it said. Sheets had holes carpet was dirty.
Everything. The beach the people was so friendly. Super clean amazing place I will be back with my family. I don't have nothing bad to say thanks for be so friendly an professional. I will recomend this place..
Location, right on the beach. Service, we waited an hr to get checked in because there was a mix up with our reservations, even though we request a king bed and paid the upgrade to get a beach view, ended up with a standard room with 2 queen size beds (since there not any others available). Also not very clean, was once of the poorest looking Hiltons I have been too in a while.
Location was great amenities were fine. The staff was very nice. The bed was not comfortable, price too high, I was locked out of my room several times due to the card box malfunctioning on my door. Had to wait outside one the hall several times for someone to let me in and had to go to the front desk to have the issue resolved which never got resolved. It was unacceptable.
We had an inland room but could see the ocean from the door. The room was basic but quiet and clean with a flat screen TV. Large breakfast room with patio with a beach view. The staff was very friendly. The hotel is economical and within walking distance of excellent restaurants and shopping. Was very handy to walk from the hotel directly onto the beach.
Close to Beach Needed serious cleaning. We left early because it was uncomfortable.
All was well
It was really close to the beach. They had plenty of places that was walking distance so that was a plus. Had a good stay over all. The room was a little dirty. But it didn't have a bad smell which was good.
Room was nice,clean and comfortable.Staff was friendly and accomodating.
It was an overall good experience. Room was beach view for a very descent price and it was quiet. Staff was good on check in and the beds were nice. The water temperature was horrible didn't get hot and only stayed warm for like 3-5 mins.
It was right on the beach. The only thing that would have made it better is a boardwalk taking you closer to the shore. Walking in the sand was hard on older legs. The staff was friendly and accommodating. I liked all the chairs that were provided outside the rooms. That made it easier to dry towels and swimsuits. I will definitely go back. The rooms felt damp which I attribute to the air conditioner because it wasn't that humid out.
Location is about all it has going for it Smell was bad, daughter crawled on the floor and knees and feet completely black shower was dirty. Will not be back, so bad left after first night and wasnt able to get money back went to next door hotel.
It was really nice, I will stay there again
Loved the fact this hotel was right on the beach! We watched the sunset and sunrise. Staff was very friendly and helpful. The price was right and my family had a great stay!
Bathrooms were very dingy but the beds were comfortable.
The breakfast was awesome. The mattress and pillows were very nice. The view was very good. The staff was helpful and friendly especially Belinda. The lo o ng walk to the beach.
Location. Large room (412) great view!. What I did not like was the cleaning chemical smell of Pine-sol. Appreciate the cleaning but the smell was overpowering Location. Large room (412) great view!,
Great place nothing
The hotel is nicely located directly on the beachfront: you walk out the back, go about a hundred feet over a causeway, and you are on the beach, steps away from beautiful Bay water. Breakfast is nice--nothing exceptional, but as good or better than most mid-range hotels, with hot food that is fresh and not greasy. The rooms are clean and neat, and the hotel is laid out so that all of them have beachfront views and balconies. If you leave your balcony door open at night, you can nod off to the restful sound of the waves breaking on the shingle. A nice escape, and a taste of what it's like to live the life of the wealthy retiree... Alas, I had to come back to reality after only two days!
Place was great will return here for sure.
Location Dirty room,dirty pool,fat people and latinos
Close drive to beach. Facilities in good repair. Clean but old. Friendly staff. Too expensive for an older hotel. Phone didn't work.
Better than the last time we stayed. They are in the process of remodeling their rooms so our room was cleaner than it was on our last stay here. They should have updated the mattresses in the room when they remodeled. Their still doing some remodeling, therefore the noise woke me.
Great location for a great price!
Bathroom door does not close, exhaust does not work,noise from other room very audible
The location was the only positive aspect of this hotel. The room was not very clean it had an odd odor as well, floors were gritty, not many toiletries available.