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The manager on duty my check out date was so accommodating. ( I wish I would have gotten her name.) My flight was rescheduled for a later time than expected due to a last minute delay. Instead of waiting at the airport for 4 hours, she allowed me to stay at the hotel for a few hours later than my original check out time. She did not have to do that but it was much appreciated. I WILL BE BACK!
Historic & Elegant hotel with a downhome feeling. Just the place for relaxing. Convenient to shopping and restaurants. I wish the windows on the revolving door were cleaner, and the windows overhead the inside breeze view were cleaner so you could enjoy the sun beaming through clean windows. But even with that it was beautiful.
Very clean hotel with a nice view of the bay. It was within a close proximity to many nice restaurants. Only a 10 minute drive to the beach. Pool wasn't very nice. Decent.
Price - great value. Location - could walk to event center across the street and walk to historic downtown & waterfront. Train at 2:30 AM - very loud! Room temperature swung wildly from oven to meat locker. Location (two-edge sword) - an event I did not attend meant intrusive security in the parking lot and loud music late into the night.
The room was very nice. Clean and spacious with a comfortable bed. The walls were a little thin and the TV remote didn't work.
Room well furnished. The old train station aspect was charming. The breakfast room was nice and the food was reasonably priced. Plenty of parking. Convenient to highways and to the beach highway. The trains going by at night were very loud. The bathroom was quite small.
The hotel was in a great location and fundamentally was a nice facility. Room was a bit small for the price; bed was comfortable We had an obnoxious and seemingly intoxicated neighbor on the 7th floor yelling at his female roommate that made the measly 5 hours of sleep we needed to get seem to be a lot compared to what we did get - none. Two complaints filed with the front desk merely resulted in a delayed yelling and by 3 a.m. the same man simply talking and we could still hear him through the wall. Unacceptable for a $140.00+ a night room.
This is a very nice property that is clean and comfortable.
Historic site with style with efficient caring staff. Nothing not like about the treatment or amenities, everything was fine.
Loved the attention to detail.
We enjoyed our stay very much , the staff was very professional, and helpful, the rooms very nice !! I rate it a great place to stay AAAAAAA+++++++ I only wish they had a laundry room
It has a historical feel mixed with a hotel. It was very beautiful and clean in. however the room service forgot to put our breakfast in. We mainly went to this hotel for the room service and history and we did not get it. After two hours we called and they told us they forgot to put it
The hotel was perfect for me and my family.
Comfortable bed. Convient location to businesses and beach No continental breakfast
Fairly convenient location, in between east/west branches of US-98--parking lot gives access to both. Easy to jump on I-110 or head southeast across the Pensacola Bay Bridge. Less than 5 minutes walk to our favorite restaurant in Pensacola--McGuire's! At least three or four other decent restaurants within 5-10 minute walk. Walking to historic downtown/entertainment area took around 20-25 minutes...definitely do-able. Despite being on first floor (we booked last-minute, it was all they had left) in a full hotel, we had no issues with noise. Running the bathroom fan all night generated enough white noise to block out everything but the occasional door slam. A/C worked great. Friendly staff. Would definitely stay here again.
Hotel was clean and very nice. Staff was friendly and helpful. Free breakfast was very good with large variety.
We have stayed at this hotel several times without any major complaints. The few issues we have had were always addressed in a timely manner. The breakfast buffet is good and the rooms are clean.
very friendly,courteous staff, good breakfasts, happy hours in evenings.
My family and I had the Best Experience her at the Residence Inn Downtown! We have already made plans to go back before the summer is over. Location/Breakfast/The Best Staff/Price..you can't go wrong-Home away from Home!
The entire staff, even employees you met in the halls went out of their way to make us feel welcome, comfortable, and assist us in every way possible. The suite was spacious, well-equipped and well serviced every day. Their breakfast buffet and happy hours Mon. through Thurs. eve. offered a wide variety of foods and drinks. Both my husband, myself and our granddaughters thoroughly enjoyed using the pool, which was very clean inside and on the decks and the equipment in the gym appeared to be in great condition. The location was fabulous; across the street from the bay yet within walking distance to downtown Pensacola with it's parks, museums and restaurants. This place is definitely a 'keeper'!
We enjoyed our room accommodations, the very friendly stafff, and the wonderful full breakfast buffet. We hope to return. Great place and location.
The best hotel experience ever! Staff were friendly, rooms were spacious, clean and quiet and service was great. A good central location too. Complimentary breakfasts were excellent: scrambled eggs, sausage, grits, doughnuts, bagels, toast, fruit, cereal, juice and more. Complimentary dinners were amazing and homemade: Red beans and rice, burgers and baked beans, meatball subs, beer, wine. These people take great pride in delivering a great service. I will definitely stay here when I visit Pensacola again next year.