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Room, bed, No information about the Hotel's number phone when booking. I must call the Nh hotel in Nice to know the number phone.
Room service food (lasagne & cheese selection) was good and at the right temperature. 1. There was only 1 set of towels in the bathroom so we had to wait over half an hour after calling reception for another set to be delivered. 2. There were no cups or mugs or coffee sachets for the in-room coffee/tea making facility.
Wonderful facilities and great location. I had an early morning flight, and with young kids, being near the airport was very important. It would be nice to be able to drive a private car to the hotel instead of parking at another terminal and then walking over. I was informed that only taxis could make drop offs at the hotel.
New Hotel with all facilities in excellent order. Restaurant was very good None
Beautiful and well appointed room. Pleasant -- convenient -- close to airport. No wireless internet access. Only available for short period in the lobby. Restaurant was a bit pricey so we chose to eat at the airport.
My flight out of Lyon was cancelled by the airline and moved to leave from Paris. Despite knowing a week in advance, neither Active nor the Hotel were prepared to bend the non-refundable policy. I understand that's the policy, but there is in every opportunity the choice to adjust the policy given particular circumstances. I did not cancel the room out of my own choice, the airline made the choice for me. In my many years of travel experience most places with high standards of customer service would have refunded the money for the unused room, despite the policy.
desighn of room was very nice they took money for minibar from my account which i didn`t use(it happened when I already left a hotel)...but after my pretension money was returned back
included mini bar, dinner at the restaurant was good, room was very nice light at desk did not work
Excellent hotel for airport transfer. Good connection to the city by tram, but very poor connection to other parts of the region. We visited an international trade fair there and public transport was poor. Taxi very expensive and no shuttle service.
Brand new Hotel next to airport!
parking, large room, WiFi, nice clean design, good restaurant with large wine card. Outside of city (need of a car), WiFi charged but acceptable cost
The hotel provides enough comfort to welcome anyone that is looking for a quiet and well situated accommodation, right in the middle of one of the biggest business areas of Lyon.
The Food & Beverage facilities were very good and food quality very good although service was slow. Steak Tartare excellent! Prices good value. Bedroom was a little basic however very acceptable.
Senior Staff unfriendly. All others helpful and very friendly.
Hotel stuff very kind Room decoration a little bit cold, but comfortable
Restaurant and suport from employees It is far awaay from Lyon downtown and during the weekends, it is extremely difficult to get anywhere due to the lack of public transportation. Even to get a taxi is difficult. It took me one hour and a half to get a taxi.
Very well appointed with lounge and restaurant facilities on site. Great place to end a vacation and head for the airport. Advertised free shuttle to the airport did not run until 7:00 AM.
Close to the airport, spacious rooms A little too pricey
It is close to the airport
Helpfullness of the staff
Welcoming, good dining room and good food, good shuttle service. Information not quite clear regarding parking facility
Location and price It wasn't clear where to catch the van, breakfast was not included, bar was not open after 11 when I arrived.
I arrived late to the hotel (10pm) and the staff was very helpful when I told them I had to drop off my rental car at the airport. They sent their shuttle over to the airport and picked me up which really made things simple for me. Staff was very friendly and attentive to my needs. The hotel was nice overall and I have no complaints - like most hotels in Europe the rooms seem small in comparison to what I can expect in the US. Overall great stay for price and location!
Good staff, good location (near the airport and Lyon st exupery station), shuttle bus available to airport
So close from the airport, very quiet and clean, friendly staff Quite easy to take the navette from the hotel to the airport, but complicated the other way round. The signs in the airport made us wait at the wrong place
Flexible check-in and early breakfast. I had problem with the shuttle bus. The bus went earlier to the terminal than the normal schedule and I was left waiting over 35 minutes for the bus. After a hard working day this is unsatisfactory and I will have to question future use of the hotel.
Location Shuttle to airport never came - we had to take a cab. Air conditioning unit in room was broken/extremely noisy.
Close to airport. Clean and basic comfort. Was there in time of national strike but staff was friendly and efficient.
Cleanliness of the room and diner at the restaurant that was really good. The size of the room was a bit small for a hotel in this category
Pleasant waitress. Good room.
helpful staff.The restaurant was superb if not a little pricey.The local towns were all closed due to the holiday period.
Location, comfort in rooms The restaurant was closed - even though we had stated in our reservation that we appreciate reservation of table for a dinner..... We visit france for your exceptionel food and vine, i.e. lack of service in the restaurant was dissapointing.
The staff were very pleasant, the food was good and the room very comfortable.
Close to airport and Eurexpo / large , clean room /parking Restaurant closed during weekend
Very convenient, close to the airport and near to the highway. The room was very nice and I can't think of anything that I missed except my wife.
No food or drink available on Sunday evening.
It was clean and efficient.we only stayed overnight for our return flight from Lyon
Clean, comfortable, efficient, modern, excellent safe parking! no
locality and simplicity no tea making facilities in the room
Excellent room and location for business trip Be aware that the Free shuttle service from the airport (even if agreed a couple of days in advance..) is not working. I had to take a taxi instead.. Bad service and communication concerning just this service.
Great location near to the airport and just off the highway, clean comfortable rooms, responsive desk personnel, easy secure parking. Could use more wall outlets, even in the bathroom with ground-fault interrupters. Shower is quirky in the French way, no possibility to stand under the hose-tethered showerhead and not get the floor heavily puddled with water because of the tiny, inadequate glass barrier ment to block spray.
We have appreciated the modern design of the hotel and the style of the room. The personnel was very helpful and the breakfast was excellent. The hotel is brand new and very clean. I would recomment to stay in this hotel if you need a stop over for catching an early plane at the nearby airport. It is not easy to find the way to the airport if you cross the small village nearby
Hotel staff!! The rooms were too small
nothing to be exited about, the staff was nice the maintenance of the pool was poor, the restaurant not to good, just plain food
- location out of the city - parking - poor breakfast on small tables - no hot water available - no elevator (second floor) - to expensive for what you get - noisy airplanes coming over
The hotel provided everything needed for a flying business visit and I have no complaints.
The Cottage rooms are very nice, clean, comfortable, all with a view on the river.
Good location, lovely restaurant position Poor food in restaurant and overpriced - had to ask to have breakfast on the terrace, despite good weather
Nice and relaxed Lack of room service
Staff were excellent, the hotel is close to my business activities, Internet connections are OK but are essestial to a business trip.
Easy acces to motorway, safe and large parking area, very quiet site, close to the golf club. Fantastic for Golfers. Rooms very quiet and comfortable. Nice food and french wine. Friendly and Helpfull staff
The staff was friendly. Countryside lovely. Staff could be better English . We had difficulty in getting taxis on time and price was higher than quoted when arrive airport
Room service excellent Reception female staff not welcoming!!!
The lady at checkin was nice and helpful. everything. Definitely the worst hotel i ever stayed at.
Room service excellent One female reception staff not friendly face
Very nice location; very good food at the restaurant.
The hotel is usually excellent in particular the front desk Howeverthis time there was a stain on the carpet by the bathroom door that had the appearance of vomit or something similar.. It had the appearance that someone would return to complete the cleaning. Otherwise each time I have stayed at the hotel I have been very satisfied.
Very easy to find; very conveniently placed to access town.Although next to motorway perfect soundproff
Nice hotel for overnight stay (or even more) on the way from or to the south. Very good to reach! Fastfood restaurants and shopping down the road. The restaurant of the hotel looked good, but with little children it was better for us to go to the "Golden M" (with big indoor playground!). Big parking place at the hotel, locked at night. We got a spacious "family room" which was very comfortable. We did not use the breakfast service which looked good, though. We would stay there again. One TV channel in German would be nice ;-)
The staff is polite,helpful efficient. inglish language improvment could be a great asset for your hotel.. N/A
Staff going out of their way to help out when trying to resolve issues. Very courteous and friendly. Easy to communicate as they speak excellent English Only stayed one night - so cannot comment
there was an awful smell in the elevator