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hotel staff very professional; food was excellent and hotel had an old world charm it should endeavour to keep the heating was inadequate although staff supplied extra heater; clearly hotel needs modernised especially bathrooms; there was no mirror in the bedroom area; the information pack did not accurately intimate breakfast times and the menu was missing
Staff and room ,both very good
Kindly staff shower not functioning and no space where to put the bag in the room
Half-board package good value Due to large party entering restaurant we waited 30 minutes for our food order to be taken in the bar
Did everything it said on the tin!
We booked the Luxury Double room which was very nice. Food was good and staff were friendly and helpful. Location is good with plenty of good restaurants close by. Free parking and WiFi. Breakfast at the weekend was not as good as during the week, different chef at weekends. Staff appear to share all the duties at the hotel which probably explains why they were a little slow at breakfast.
Great evening meal, nice longe and bar area. Large room. Room cold and toilet didn't flush properly
Excellent friendly staff, good food, comfortable room,plenty of parking. We booked a table for dinner on the sunday night but when we arrived to eat we were told the restaurant was'nt open on a sunday but we could still eat in the bar.After pointing out that we had booked for the restaurant the manager did open it for us and another couple,I feel this should have been pointed out when we booked,otherwise our stay was very good.
friendly and very near to things.Food in restarant fantastic. .
Friendly staff, good food, reasonable price More powerful shower needed, more coffee/milk needed in room. Better tv & more channels.
Friendly helpful staff. Bathroom was a bit small, bed was too near the front door, woken by an alarm that went off in the empty next room. Room was above the front door which was automatic opening, this was very noisy and used all night.
It was right on the river which was lovely to look out over. The room was nice and the staff were very friendly and welcoming. Breakfast was very good.
The staff were very friendly, willing and helpful. The food was good with very generous portions, the service quick and efficient. The car park was convenient and secure, and shops were easily accessible. The bedroom and bathroom were very clean and adequately furnished. The absence of soap and water glasses was very quickly dealt with. We thought the beds were not very comfortable; however we have booked for a longer stay in March next year, so that is just a small niggle in an otherwise very enjoyable stay.
Staff very helpful. We had broken light which was seen to promptly. Heating was put on when requested. Could have done with brighter lights as we found it difficult to read.
Friendliness and attitude of staff Hotel in need of some tlc
the booking was easy, the staff friendly, courteous and efficient. The rooms were satisfactory and the breakfast weel-cooked quick and tasty. I would have no hesitation in staying with you again
The staff most helpful, excellent service. The room and all the hotel very clean,and we enjoyed the food very much None
Cleanliness, particularly in the dining room. Helpful friendly staff Nothing that could be reasonably described as bad
Easy access to surrounding area, very easy to get to , situated on the waterfront area Floorboards were very noisy not sure if other guests hear when walking around room and along corridors, could just be age of wood. Would have liked a bit more tv selection though not important I would have liked to watch some news
I was happy to stay at the hotel ..I cannot comment too much though because i did not spend much time in the hotel . The only negative thing was the lighting in the room..my wife found it quite difficult to do her make up. The lights were quite dim.