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The standard of room comfort and furnishings were excellent No pool or gym
the room was cheerful and the hotel had a nice feel to it there were some dirty marks on the bedding - it could have been cleaner
Relaxed atmosphere with areas to sit & chill. Golf driving range great for kids. bed needs new matress, can feel springs
Very friendly staff and location for Durham and Newcastle The steak at dinner was tough as a boot
The comfort and the suroundings of the hotel are wonderful. Rooms were spacious and very comfortable (just like home). The breakfast was excellent with many choices. If I was not conscious of my weight, I could have tried every thing available.
nice surroundings as it is situated in the middle of a golf course Bathroom needed rennovation.
Staff attitude hotel surroundins rooms very adequet
Nothing to complain about - excellent staff, rooms.food abd location
The only thing I enjoyed about this hotel was leaving the next morning. There were several issues with the room. The hotel had an awful smell like an old hospital. The food and drink were terrible, tasteless, cold and expensive. Worst of all were the staff who were unapologetic about these issues and incredibly arrogant. The room we had did not reflect the pictures on the website. I will never stay or recommend this place in future.
Not even a bottle of water was supplied in the room
Ideally positioned for a walk into the beautiful city of Durham Very expensive for just a one night stay and dispite the car park costing extra the snow had not been cleared.
The hotel offers a excellent location for access to Durham's shops restaurants and bars. Situated overlooking the river and millenium bridge the view is a feature of the hotel. The rooms are spacious and very comfortable. I needed to ask for a second bathrobe and slippers set to be sent to the room. The room only had one dresser chair and one chair at the table within the room. This is not great if you are wanting to sit at the table and have a drink or a snack with your partner in the room.
Pleasant staff, clean and modern facilities, easy walk to town centre Car park barrier failed - though was solved in a few minutes
Excellent room and breakfast was also excellently presented. Staff friendly and helpful. None
I liked the gym and swimming facilities - was really nice to use these after a long day working. The menu for room service wasn't that great and the only other option was to come down stairs for italian food - could have been more variety and choice
Location,easy to find, Lift tricky to operate, required some info from reception.payment of car park,heating in bedroom not operating, I now had a reply from hotel to say the next day it was working fine, if this was the case why could a member of your staff not operate it the night we reported it faultyand offer us an additional dufet for the bed, that night it was very cold and made the stay in the room uncomfrtable to cold to shower and very cold getting out of bed the following morning.
very warm & inviting - comfortable and a good location
The hotel was clean, modern, stylish and was perfectly located for walking into the city centre. The room was light, airy and comfortable. Loved the pool facilities. None to report.
Very modern and free wi-fi
We stayed in Durham for my daughter's commencement at Durham University. The location, room, facilities and staff were great. Comfortable lobby and bar. Our room was large and comfortable with all the amenities. Being within walking distance of the city and university was a plus. Just a short taxi to the train station from the hotel. Prices for rooms were very expensive for the week of graduation commencement, twice and three times the normal rate of other hotels and B & B's normal rate in the city. I felt that they take advantage of the occasion. If I had booked early I would have stayed in less expensive lodging.
Clean, well organised hotel. Reception area spacious and light. Views of Cathedral and Castle on hill above bedrooms. Restaurant good. Management in Reception took a long time to respond when several guests arrived together. Only one desk was staffed with receptionist seriously overloaded. Many staff came and went while guests became impatient.
Excellent facilities at the hotel great to have the leicure club included in the price
Great location for sight-seeing and shopping. Lovely room.
everything was just wonderful Parking
we had a good weekend the staff was brill
THe room facilities were good and also had large comfortable beds in a twin room. Great view of the river from the Bedroom. Breakfast was very good with good service. Bit of a trek to the room but to be expected when a nwer building is added to an existing old building.
Room Bathroom and Service Very poor dinner and breakfast
The hotel is very well placed in the centre of Durham. Helpful staff.
First rate hotel with excellent facilities and a very professional and helpful staff. Restaurant good and the student waiters excelled also. None
Very good hotel would use it again. N/A
Very good breakfast Have provisions for children e.g. children's menu but could look into children's cutlery. When able, an refurbishment and update would be nice (in comparison with Edinburgh Marriott - November 2008)
The character and polite staff Being woken up by the fire alarm!!
The place is amazing, stunning building with friendly staff, and the cream teas were lovely! None
The bed was boor, bathroom very old, Not good Restoration,All the room was dark color and bathroom, No internet in my room, Slow in sieves, There is ghost in the Hotel and rank in uk Number 3 of Ghost
The rooms are lovely and the beds are very comfortable. The breakfast buffet was very nice with lots of fresh fruit, cheese and pastries. Good choice of fruit juices and preserves for your toast. Parking outside your room if you are staying in a courtyard room can be a little tricky and really should be reserved for the use of hotel guests not all visitors to the hotel.
Everything Being woken up at 6.45am by a false fire alarm.
I liked the room which was nicely furnished and decorated,I also enjoyed the lovely grounds with views of the castle. The restaurant was poor,the food did not come up to the standard of the hotel,the vegetarian options were unimaginative and poor value.
the service was perfect in every way and the atmosphere was superb. The quality of the food served in the restaurant was also of a very high standard.
Possibly the best hotel I have stayed in. Atmospheric, excellent staff and superb food.
Friendy staff, environment, good standard of room The restaurant menu was very expensive and should offer a an altenative menu, also they did not have an open internet connection.
Beautiful grounds & staff were excellent Room was very dark - the meals were very expensive & I found from their own website that if I had booked the stay, dinner, bed & breakfast directly with them I would have saved money.
Each bedroom in the hotel has a different theme, ours was 'The Cruise'. The fixture and fittings are all of high quality and the room itself was spotless. The staff are friendly and efficient. We only had breakfast in the hotel but it was excellent. On refelection I wish we had had dinner there because where we did eat ( Italian on Elvet bridge ) was absolutely dreadful. The room, though beautifully furnished, had too many things in it for its size. I could imagine parking could be a problem since there is no on site parking available. We managed to park at the 'pay and display' in the same street but if you couldn't find a place you might have a bit of a trek.
Great reception by interested and helpful staff. A real feelgood factor when you enter the place and a very comfortable room with all that would be expected for the price. I enjoyed myself here and will be returning. Just a tad over-priced.
The room, the bed, the furniture, the theme, the bathroom, the location and the staff. None
Hotel has attention to detail. Nice bathroom and shower didn't want to get out! Sufficient towels and shampoo/shower gel provided - not many hotels do this. Room very well appointed and clean. Needed a bit more lighting especially in the bathroom. Stumped my toe on the door stop as I did not see it! Perhaps remove the armchair from the Cruise room and replace with a table or chest where cases can be rested.
the themed rooms no breakfast due to the snow!!!
We stayed in the garden themed room, it was fantastic, especially the sauna and the hot tub! Nothing
So very different! What an experience. I asked by e-mail for some extra's and the service was excellent.
Staff were lovely, very helpful and polite. The room was fantastic. The photos do not do the room justice (Sci-Fi Room). Bed was extremely comfortable. Bathroom is through the tardis which is brilliant. Shower with sauna feature, radio feauture, massage and power jet features. Big Bath and sink, luxury toiletries. Hot tub outside is brilliant, wasn't cold even in November! And very private. Lots of gadgets around the room also. Want to go back now, loved it! I dropped some make-up in the bathroom and when I picked it up, it had a large collection of dust on it so the cleanliness wasn't up to standard there but everywhere else was immaculate. I feel that check in is too late (3pm) and check out is too early (11am). Asked for a late check out and offered more money but was refused this. Would have liked breakfast included for the price we paid. However, it is still a fabulous hotel.
Very nice room (Cruella); also good food in restaurant.
the room was excellent and loved the hot tub and sauna some of the pillows were stained and appeared un washed
Everything about it! Relaxing and beautiful spa, comfortable spacious room, friendliness and helpfulness of staff. Top marks for everything!
Excellent staff, very comfy room, spa lovely and relaxing. Restaurant very good but expensive.
The staff were extremely helpful and friend and the accommodation was lovely. The food was delicious, well presented and just a little bit different.
Layout of hotel good with parking outside the room. Staff were very friendly and welcoming. Good value for money. Bedroom and bathroom a bit shoddy. Pumped hot water system erratic and use of shower problematical. Evening meal a little disappointing (table d'hote). These points would influence our recommendation of the hotel, but we would use the hotel again for Durham location.
ease of parking-friendly staff-good food and value for money we arrived at 3pm but no hot bar snacks were available-we did not need a full meal as we were dining there that evening.felt that the drinks prices were high.9perhaps its my yorkshire upbringing)
Accomodation was very comfortable, evening food was excellent and also good value. If being critical, grouting around the bath was off colour / appeared dirty / looked tired. If this was thoroughly cleaned or replaced rooms could be classed as excellent.
Nice facilities, comfortable room, good service. Nothing.
The friendlness and helpfulness of the staff, the room layout allowing two people to move around easily and the standard of furnishings. Also the qualty of the breakfast The road noise from the old A1 which is still used by heavy traffic especially on Friday nights! Would have expected windows to have been given extra sounndproofing during the extensive renovations
The restaurant was excellent and the staff were friendly and attentive The carpet in our room (14) was very tired and dirty. The heating pipes were making noises all through the night.
Faulty fire alarm at 0330 on and off for 30min.
Very clean. Very good breakfast. Convenient parking. Good all round. Very squeaky bed!
the evening meal was excellent shower tap was very stiff!
Nice ,pleasant hotel. Well laid out.
good location,quality of food
The staff we met were, without exception, helpful, courteous and professional. The rooms are lovely and extremely comfortable. We also had an excellent meal in the Ha Ha, which is very tastefully decorated. We would have liked to have stayed longer and will certainly return!
Very spacious room and bathroom, well appointed. friendly staff. I couldn't get internet connection in my room so phoned reception who advised they would look into it and I never heard from them again. The batteries in the TV remote weren't working so I had to use my own. Not very impressed with the room service tray charge. I was in room 105 and found staff walking passed the ground level window in the morning, which reduced my privacy
The room was very comfortable and with excellent facilities and the ambience of the hotel generally speaking was very relaxing. The service at the bar was excellent. Enjoyed breakfast and the situation of the hotel is very good. When checking in the receptionist was a bit wooden, not very friendly at all and never once used the words please or thankyou, the manner was rude and it was as if we were being given commands-a big minus. The evening meal: the food was good but the service was terrible, it was slow as a snail. This I reckon was not all down to the waitress as she informed us that she was new to the job. The wine list was strange as it was either a low cost bottle of wine or a very expensive bottle. The meal must have taken about two and a half hours to serve. Furthermore the compimentary bottled water was not to be found in the room.
This was one of the best Best Western Hotels we have stayed in. Staff were exceptional, the room fabulous and the setting magnificent. I'm being petty by saying it would be even better with leisure facilities.
Originally looking to stay in Durham but no accomodation seemed quite what I wanted. Found this hotel when I widened search & was impressed by review scores. Enjoyed 3 great nights to finish off our holiday. Well worth the 7 or 8 mile commute into Durham. It is a beautiful building in lovely setting. Splendid bedrooms & even better bathrooms. Total luxury. Clearly geared up to functions & weddings with massive marquees in grounds but did not affect us at all. Worth checking what might be on there though. Restaurant staff excellent, well organised friendly & unpretentious. Reception staff a bit stiff lipped. Restaurant a bit pricy although good deals on some evenings.Sometimes felt as if we were intruding at breakfast & stopping staff getting on with more important things!
Proximity to country park - excellent for early mornoing run!
Location and helpful staff.
The bedrooms are gorgeous. The location is beautiful and the staff can't do enough for you. Breakfast is excellent and the Rib Room restaurant is highly recommended. We specifically chose Hartdwick Hall as the venue for our wedding and it was perfect
We were very pleased with the room we were given, having paid the price we did we fully expected to be staying in a broom cupboard!! but to be given a deluxe room was amazing.
Room was clean and tidy and quite away from the wedding party. Laura at the reception was very welcoming and polite. The remote for TV didnt work for TV rm 226 (small complaint but annoying none the less) Check out was a nightmare, many guest with complaints and staff didnt seem to know what was happening. The staff booked me out of the wrong room (although room clearly stated on card) and the bills got confused, took her ages to slort this out!!! Bar was small and not enough seats for guests!
Second time visit for a two night relaxing break. Found the hotel to be just a good as the first time. Standard room was very spacous and was really a suite with chairs, table and a sofa in addition to the massive, very comfortable bed. Excellenct value from the dinner bed & breakfast deal. At dinner the menu partial al-a-carte, part table de hote. On table de hote you select from dishes printed in bold. The good point is there is then an overall price allowance per head and if you want something al-a-carte you only pay the extra.
Ideal location for our trip, friendly accommodatiing staff. Special offers well worth the money. Heating on 2nd floor was not on in the morning, on an especially cold morning, had to use hair drier to warm room.
excellent hotel, staff very, very nice and very helpfull meal was ok but could have been better, but did not take away from visit
it was comftable and the quality of the rooms were exceptional. very clean.
Very comfortable - good value for money at the price I paid. Bar staff unable to process simple orders for food in the evening with any degree of competance. I was asked if I was next and having taken my order, the barmaid then proceeded to pour wine for another customer and left the bar to serve them. The barman asked if I would like anything with my meal when serving it. I asked for vinegar but it never appeared. Another guest asked for the Burger meal without cheese and was it was served to him complete with cheese 3 times!
the room with jaccuzi was lovely The evening meal
Good location for a business visit and excellent resturant food with reasonable menu and attentive staff. The bathroom was in need of a make over to modern satndards.
Beautiful building and gardens
The Hotel is ideally situated for exploring the surrounding countryside and is comfortable though the en-suite bathrooms are in need of some refurbishment. Tiling was cracked and grouting in poor condition though kept in very clean condition. The first impression at reception is not as good as it could be as the dark panelling makes it appear a bit gloomy! Some imaginative lighting could make all the difference. We had dreadful weather when we visited and did not get an opportunity to visit the spa which could be made more of a feature for bad weather stays!
Excellent food and service in the restaurant
Friendly staff Poor service in restaurant, poor quality of food and incorrect/incomplete order served. Gym facilities excellent, changing facilities dirty
The restaurant and sports centre are excellent I had to ask on numerous occaisions for the tv to be fixed the phone to be fixed and a lightbulb to be changed. The rooms need to be redecorated to the same standard as the other facilities.
Comfortable, spacious bedroom; bright, clean bathroom, with a large bath and a powerful shower. Situated in green fields, only a mile or two out of Middlesbrough. Good choice of breakfast food. Limited sunshine through the small windows of the Brakfast room.
Great value for money, good breakfast and with a swimming pool. Our room was well cleaned. The place is showing its age a bit and needs a refresh in places. Reception and breakfast room staff are not the most customer focused I have ever met and the place would be much better if this was improved.
Parts of bar area and restaurant were too dark. Actually ended up with frosties instead of cornflakes at breakfast, as I couldnt see!
I do like most of the arrangement in total.......Very good yes, There is no fridge in the room for keeping any thing such as water and juice
Having access to a 25m pool, sauna and steam room. State of decoration. You could feel all the springs in the mattress
Relaxed atmosphere and excellent breakfasts. Mattress in room 107 quite soft!
Resturant is good.
The restaurant was very good. The hotel was miles from the city centre so choice was very limited. The decor - motel feel. It was also very cold.
Staff were very helpful and pleasant - particularly the bar person who scoured the kitchens to find me a newspaper! Checking in - very poor lighting over desk made it difficult - receptionist very good but I do think you need to review the level of lighting she is working with
Excellent internet access in my room.
Nice comfortable room. All on one level, so no stairs to climb
I stayed at the hotel because I was visiting family in nearby Jarrow. I thought the staff were most helpful especially when I arrived close to midnight due to a delayed flight. None what so ever.
Complaints refood and to staff on checkout not responded to,requested reduction of bill beacause of por service,food and accommodationand paid under protest. requested management to call me at home after my return from the funeral we were attending of family member, not done. Evening meals breakfast poor. dirty sinks,cracked bath,bathroom door had Ybeen punched in ,beakfast requests not met,window catches broken,need I go on?
Hotel was cheap and there was lots of parking A wedding was taking place in the hotel (not involving us) and there were lots of very drunk, very loud people running up and down corridors and banging on bedroom doors (including ours) at all hours of the night. I complained about this in the morning and the girl on the counter did nothing to apologise. I'd booked two rooms, for me and my partner and for my brother and his, and I would have expected some kind of discount or compensation by way of money off a future stay by way of an apology for the fact that the four of us got very little sleep.
breakfast evening food of very poor quality
Extremely long way out of Sunderland and a very expensive taxi to get there and back the next day. Room was a bit cold. Ironing board very old and needed replacing. Steak was not great. Poor coffee. However, the staff were great and very helpful
for the price I paid it was good value for money, had this been the advertised rate, I would deinately not. while rooms are clean and spacious they are looking tired and bathrooms dated
An amazing building, with wonderful views over the Catherdral and castle. Beautifully restored building with modern comforts. Warm as toast with a lovely welcome from the management. Stay not long enough, will stay for longer next time.A real gem of a find.
Good ROOM.exc breakfast No bar,nofood available sunday and monday
The Breakfasts - a good, wide choice. Good room - we liked the views. The noisy heating system. Check-in could have been more friendly; Staff did become more friendly as our stay progressed.
Large, pleasant room with v.large bathroom. Friendly staff and big breakfast. There's a dog that starts barking at about 0930 and doesn't stop all day that was opposite my room - not too bad in the week but killed any chance of a relaxing lie in at the weekend. No bar.
Friendly, and a good breakfast Noisy pipe work in room nine at 6:0 am in the neighbouring room.
Quiet location No restaurant or bar on Mondays and not near any restaurants to go out to eat.
Super view of cathedral The restaurant - very pretentious Michelin aims....
Excellent guest house with spacious rooms. A little hard to find
Convenient distance away from the centre of Durham Yes. The first night we did not sleep a wink because of the noise of the fan and plumbing toilets etc, the noise was unacceptable. Room No.
Quietness - garden view - ground floor room, as we had heavy luggage - good sized room - staff helpfulness in giving us a lift to station when it turned out there were no taxis free - apparently this is a regular problem in Durham, of which visitors really need to be warned so they can book well in advance. We picked it largely for location near the station, combined with Victorian architecture - we found that the information we had about location was quite misleading, as it was further than we expected and roads much too steep for convenient walking with luggage either up or down. Architecture was just fine!
Location of hotel Breakfast food alittle under cooked. Perhaps there should be medium and well cocked. I prefer medium rare cooked steak but the cooked breakfast was too rare for me.
Bedroom clean and bed very comfortable.Molton Brown products in bathroom. Staff exceptionally warm and friendly. None.
Well appointed room, nice sea view, but on the small side for a Marriott - and one of the smaller rooms in this hotel Housekeeping failed to service room on second day and had to be called back to do this. Sunday morning breakfast service very poor - could not cope with demand
The rooms were really comfortable, with everything you need. The staff were very courteous,approachable,helpful. They couldn't do enough for us. We had a really relaxed stay. The only one thing I would say is that I would really have loved bath robes.
No problems when checking in good quality at budget prices friendly helpful staff
The staff were superb with excellent customer service
Whole experience was very positive. One of the best hotel stays I've ever had. None that I can think of. Drinks were quite expensive but the hotel was four star.
I found the whole stay at this hotel brilliant and will book again in the future
We got a late deal so value for money was excellent. At breakfast the senior waitress put herself out to find me some instant decaffinated coffee, which is what I drink. No bad points
we stayed here for our wedding night and staff upgraded us to the honeymoon suite free of charge and we had breakfast delivered to the room! This really made our wedding day thank you so much to the staff at the Sunderland Marriott.
not all people who use this hotel are into fitness, so when going for a breakfast, the choice was very ristricted to health food only. also they only had one person staying so had to ask for extra towels and pillows, these did not arrive during our stay
This is a nice modern hotel, with nice facilities and loads to offer. highly recommended
the room was very cold on arrival and very basic
The helpful, friendly staff 1. the limited menu at the restaurant, 2. the "kingsize" room seemed just like a normal double to me
The beds were wonderful and everything was spotlessly clean
some damage to furniture but general I enjoyed my stay it was cold outside
Room very clean and comfortable. I did not realise from booking the distance between the hotel and the health club and as it was snowing during our stay and there is not even a covered walkwasy between the 2 buildings this was very inconvenient. The fact there is no reception or other facilities in the hotel building made it necessary to travel frequently between the 2 buildings. The reception staff at the health club were very busy with health club customers so we did not feel we had their full attention, although we could not complain about the service they gave we felt a receptionist for hotel guests could have given a friendlier and more efficient service. Finally the key swipe to open the hotel door is situated on a pole which is behind you as you are facing the door, certainly not the first place we looked as we tried to get into the hotel out of a blizzard!
staff were helpful Despite having booked a non smoking room - none were available - my room stank of cigarette smoke- After a trek over to the leisure centre reception I changed rooms to 'smoking optional' (sic) room which was only marginally better Breakfast in the frantically busy leisure centre was not something I would wish to repeat
Ease of check in and check out No vending machine for coffee/drinks/snacks
Friendly staff and
I loved the swimming pool. I swan every morning. The highlight of the stay. Meals were expensive and would have like something between dinner and snacks unless I missed something.
Close to the town Very expensive compared to standard of the hotel
Clean. Modern. Friendly. Spa, Pool, Gym Sauna. Generous Beds. Great Views.
Having to pay for car park
staff ,and the whole hotel was good i had to change rooms at 2.30am due to the noise from a nightclub not far from my room .so all in all the hotel was good but the location of my room was very poor.so on that note i would like to request a refund or one free night at one of the other thistles hotels .Thank you
location, close town centre and Riverside Stadium
Location - clean hotel, looks very new
frendly staff bar a bit expensive compared to local pub prices..... 24 hour food menu could have been a bit better
clean room and friendly receptionist thin walls. was woke up at 6.30 am by an inconsiderate guest's alarm going off and off and off....
Definitely does not deserve its 3 stars and poor vitrine for Best Western. It is a good hotel for those wanting to experience a local pub (part of same building) and ambiance but definitely not for business traveller.
Was only for one night to attend a wedding but the location was excellent. The room was double booked and another couple entered the room while we were dressing
The hotel's interior is very impressive upon arrival. The only negative is that the interior of the lobby and elsewhere in the hotel is so impressive that you can only feel slightly let down at the less impressive interior in the rooms. Not that they are in anyway bad though. Nope.
Access to room. Had to walk up to first floor to get to room which was in basement at rear of hotel
Bar and catering staff helpful and friendly. Reception staff were under training and were unable, without consulting a more experienced staff member, to answer even the simplesrt question. Not a complaint, as we all have to learn when starting a new job. Parking was ample and the location is excellent. Our room, no 123. It was far too small for two guests, as was the bed. The room was clearly intended for one person, as there was only one set of towels. When the towels were changed on our second day, we were again supplied with only one set, as presumably this is the normal practice for the chambermaid servicing room123. We felt the charge for room 123 was far too high for the space and comfort it offered. The continental breakfast was extremely poor with very little choice. The 'full breakfast' appeared to be OK, but we never eat a 'full breakfast'. If you advertise a continental breakfast, then you ought to provide one.
The staff on reception had a very good knowledge of the area and very helpfull having to go up 3 flights of stairs to go allong the corridoor and down 3 flight of stairs to my room
Booking not found at check in time. Hotel had to rearrange to accommodate. Very small room for an executive charge, not serviced with refreshements etc. Very noisy inside doors, banging throughout the night
The staff was helpful Not always hot water in the shower, and it was broken. The bed was not to good
Staff very friendly and helpfull nice location Bedroom
the lady who served the breakfast dirty kettle, loud music