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Service and location The way weddings spill uncontrolled into the main lobby interfering with the hotel staying guests comfort and well being. Running children and wedding party people watching TV over the heads of hotel guests eating at the bar tables are unacceptable.
Breakfast, employees view from room
This definitely no five star hotel en very unfriendly staff. Too much Chlorine in the pool. You can smell it on the first floor of the hotel caused by not closing the door to the pool, unfriendly staff, bad breakfast.
The clean and friendly atmosphere of the hotel. The staff were very helpful and had a good knowledge of the surrounding area.
I would suggst to revise the openeing hours of the swimming pool / 08.00 - 10.00 /
the rooms are spectacular, the size, the design, the quality of furniture, the sheets, the balcony huge yes: they didnt took care about the details, not knowing that the room we got the shower didnt work. when we changed the room we realise that we didnt get in first place the right room , according to what we reserved. we got a standard room instead standards superior.
Excellent, very peaceful location. Huge rooms with balcony. Very nice restaurant 20m away.
a modern clean nice hotel, in a good region in fagget florest and ten minutes of Cluj center
The rooms are very nice, breakfast was ok. Friendly staff Nobody noticed that the complete door of the showercabine was missing - thats Romania! :-)
I liked the athentisity of the hotel, although it cost a lot to stay there and we didn't get the rooms we booked, it was very pretty and we had a lovely stay. The price was over the top and could have been cheaper. Especially for the restruant. You could prehaps have a discount for people staying there to eat at the hotel. Also the hotel details say that it had other facilities that it didn't, you need to make the shop bigger.
very helpful staff lovely room really fun good food
Charming hotel built on transylvanian style; all the rooms and the restaurant area are very beautiful and remind to "prince Dracula"; a little cozy garden and an open space with wooden terrace are the best place to have dinner or breakfast during summer. Staff very polite and helpful. It's a pity that the location (in a narrow street in the city centre of Turda) doesn't offer better view of landscape / town.
Special castle-like yet modern building, Dracula atmosphere with ancient furniture and matching decor, spacious fabulous rooms (we took junior suites). Excellent staff, we had to cancel one night and were treated very kindly without being charged. Poor surrounding outside the hotel, and location - Turda is not a town to stay if you don't need to. We took dinner - nicely served tasteless food (maybe the chef was in vacation?!).
the hotel has very original design and private parking. Good bathroom and wifi in the price surroundings are not nice except main square
nice garden bathroom was very small, poorly illuminated and extremely unpracticall
It is a lovely hotel, full of charm and character, very unusual location, great rooms. I will be back.Please write at least 15 words The room I booked had been let to someone else inspite of me confirming by e mail. I believe this was one of those 'sometimes things go wrong' things. Also ordered two drinks, reminded the waiting staff 3 times over 30 minutes and still didn't get them. They were very busy with a wedding. Hey ho
nice building the bathroom was really small. The breakfast quite poor.
Comfortable room with mini bar. Clean linen and big towels. Parking area next to hotel. Interesting building with Dracula theme. Nice restaurant area with good meals and breakfast.
Very good design and comfort. Good breakfast. Small selection of drinks at the reception bar.
The hotel looked great, very luxury, had a great location. In 5 min with the bus/taxi you arrived in the city center. The staff was excellent and the room was very clean and modern.
The staff was very friendly and very helpful. They went out of their way to help us in every way. We chose this hotel because it advertised a fitness room, sauna, etc. They are in the process of finishing these rooms (due to it is a brand new hotel). But do not advertise these features if they are not ready for use. We were very disappointed that we were not able to work out.
The hotel was well appointed and the rooms were large. The staff were very pleasant and helpfull The car parking facilities were not adequate for a full hotel.
Friendly staff, excellent breakfast, comfortable room. Food not v appetising.
Nice design, very nice rooms, nice hotel. No enough parking spaces and the hotel is almost outside the city (not a very good location).
the bed was too short and the pillows too hard
The Hotel is new and clean. Everything was OK this time! We slept in room 213, we would like to tell the managment of the hotel, to check the plates/tails in the shower near the crane, there will be problems in the future. Last time we slept on the 7 floor and there was a problemm with the airco.
Fantastic Design, Very good breakfast Barkeeper refuses to take orders at 23.00 hours. I simply wanted to drink one beer - request refused.
Na This is not near the botanical garden or anything else it lists. It's on an ugly highway far outside of the city.
There is an overall feeling of a classic 4 star hotel, in terms of appearance, amenities, and staff.
It was very clean and the room was very confortable. The staff was friendly and the waiter did his best to get me the dinner even if I reached the hotel very late in the evening. Perfect location if you go for business and you don't intend to ener the city center or if you go through Cluj and you need to spend the night somewhere (it is close to A3 highway).
Beautiful and spacious room, very clean, large bathroom, well equipped, everything functional Thin walls, you could hear every noise from outside, we were awake at 8 a.m. due to cleaning ladies speaking loudly outside our room.
I really enjoyed my stay. Great staff and great food. Congratulations
The Hotel location is very convenient for travelling towards west. Easy to reach by car, avoiding the city traffic. Rooms are large and clean. The breakfast is excellent. The cook is very good, the dinner was very well prepared. Nice and helpful staff. I would gladly recommend this location.
It was a very nice hotel: the staff was very kind and the rooms were very comfortable. It isn't in the city centre (6 Km far away) but with few Euros (3-4) you can reach it by cab.
all is great, te services, the food, the design, the quality of materials and the staff none
Staff were very good. They were friendly and really helpful. The hotel was spotless and we thought our room was fantastic. The choice of food in the restaurant was limited, yet room service indicated a huge menu. The portions of food were very small, not well cooked ( cold ) and very expensive.
Very comfortable bed, fabulous bathroom. Very modern and clean. Quiet and air conditions - we all had a fabulous night's sleep before a very long trip. Great location from train station and airport. Breakfast was really good. Great selection of foods very friendly servers. Check in was a bit protracted - my husband had to fill out a rather long form with information we had submitted to the online app. There was some confusion regarding the airport shuttl;e being ordered ( a taxi which the hotel paid for took us with time to spare, but the front desk seemed perplexed by our request, although it had been made and confirmed at check in and the advertized free transport to the airport was one odf the main reasons we chose the hotel). We had requested a second bed for the children, but was eventually told it wasn't available, but we were offered a second room (not clear whether it would have been a further expense or not, we prefered to sleep together) but we simply wanted extra bedding for the girls to camp out on the floor, which they did happily, and comfortably.
Clean, decent hotel with good rooms
Very friendly and helpful staff, convenient location for us but a little out of town, brand new hotel so everything working. Good english spoken by the staff. very spacious rooms and en-suite. Rooms a little sparse, only 1 electric plug socket in the room. lighting could be improved over the dressing table.
very friendly staff sauna or spa was not available
ReceptionEXTREMELY helpful sorted early breakfast and airport TRANSFERE,perfect room , extremely clean Nothing
good for business, not for pleasure. Breakfast was not very good.
nothing i liked, this is a 5 star class hotel ,advertied spa massage fitness suite, but none avalible for a least another year. should reduce their price to a more acceptable level due to none services. no english spoken ,road to hotel very poor repair, very remote,so if you run out of cigs none on site.
The room was clean and the personnel was friendly, but didn't speak English too well. The fitness room was small but OK though the ventilation was not too good. The price is OK. The hotel is close to the railway and although my windows were closed I could hear the trains. The first night there was a power outage for appr. 4 hours. The last day, just before checkout I had no water nor electricity in my room and had to go to another room to have a shower.
room is a little small, but very comfortable for staying. Peaceful place, good location
Nice hotel, great value. The staff was very helpfull.
The problems with electric power. For this reason was impossible to pay with credit card and was a problem. I recommended to change a soon is possible the electric system.
This is one of the best Hotels in the city of Cluj, full of pleasant surprises. Am ramas cu o impresie deosebit de placuta dupa sejurul de la Ary, totul a fost excelent si, mai mult decat atat, am fost intampinati cu o minunata surpriza din partea conducerii hotelului...rezervasem o camera dubla dar am fost cazati intr-un superb apartament. Recomand celor care merg la Cluj sa aiba in vedere cu prioitate Hotel Ary
Excellent Service. Great Value