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Lavishly decorated hotel well located on the sea front. As always in Italy breakfast could have been more extensive
The hotel staff was very helpful. They spoke fluent english. The rooms were ornately elegant. The spa was still under construction. The roof top terrace was closed due to construction. It is not located directly on the beach. You have to cross the road to get to the beach.
Hotel itself was comfortable and staff pleasant Area around hotel was disappointing. graffiti was a problem. Streets in poor condition
Big room with seaview. Kind staff. Free parking space. Clean. Great view over the ocean. The breakfastbuffet was not very big but it was ok.
Everything, a truly wonderful and amazing hotel. The Hotel has gone above and beyond to think of, and provide pleasure and comfort to the customer. From the comfort and beauty of the bedrooms which followed through the whole hotel. Dinner and breakfast were a rare treat, served in excellent surroundings. The breakfast was the most plentiful buffet of excellent quality, with someone ready with a frying pan ready to take your order for a fresh omelette with the filling of your choice. This hotel I could have moved into. Thank you Hotel Palace. Not Applicable
location, parking facilities, breakfast, helpfulness and courtesy of staff. Would be nice to have an internet point available to check email, print boarding passes. One must have a computer to use the wi-fi, and there charge.
A very friendly hotel.Rather left to fend for oneself on arrival. Very clean but our bedroom carpet could have done with a good shampoo. The Hotel locatian was good close to the sea but the surroundings were rather run down. Not their fault!
All staff professional, friendly and helpful. Beautiful view. Very clean. Great breakfast buffet. Restaurant staff at breakfast great.
Nice staff. Free internet. Free parking. New facilities. The view is not gorgeous, but at least we can see the sea. The restaurant was closed (although I must say staff was kind enough to prepare me a cold dish one of the evenings). Bed is kind of noisy (single foot 'fency' bed is not the best solution). Bathtub needs a curtain (if you want a shower you'll have water all over).
Nothing Service ,Food
The rooms were excellent, spacious, clean, everything new. Breakfast was sufficient. The parking place free and inside fence. The stuff has to improve it’s English!
The rooms were spacious and comfortable, the pool area was clean with sunloungers etc - pool temperature was fine and you didn't have to wear swim caps which you do in some pools in italy. Breakfast selection sufficient - cereals,pastries, hams, fruit etc - no omlettes or cooked food. There was no around the pool service so if you wanted a drink you had to go to the bar and get it yourself - also no poolside snacks so had to go out and bring pizza in for kids at lunchtime...shame because for a luxury 4star hotel it let itself down in this area.
Great rooms and atmosphere. The staff was very nice, friendly and professional and fulfilled each and every wish we had. Wonderful view to the sea. I think this is my best hotel experience so far. The location is not so good if you don't have a car. It was also a bit difficult to find the first time even if the hotel is along the road. They just need to put some more directions on the way.
Spa was great
rooms are very clean,staff are helpful,food was excellant there was a 20euro charge per person for use of the jacuzzi and sauna
The hotel lies nice in the countryside, access is possible only by car. Nice rooms and a good swimming-pool-area; the place seems to be popular with locals for events like weddings; very good restaurant and continental breakfast (a buffet much above italian standard) The restaurant doesn't have a patio, meals are served inside a separate building, even it would have enough space for e big patio overlooking the olive trees surrounding the hotel; on the other side, even in summer (mid-July) the outside temperature in the evening was was astonishingly fresh for southern Italy, so it is maybe preferable to eat inside
The family was wonderful and very helpful.
A wonderful and romantic Agritourismo! Everything is well kept, lots of space, nice pool, perfect and spacy room. Extraordinary friendly and helpul people. Quiet. Difficult to find, a little bit hidden. Too far from the sea.
Excelent. The staff was very helpful and qualified. Dinner was perfect. Don't eat anywhere else.
The staff were very friendly and helpful, the room was spacious and clean. Beautiful location and pool area! . A little hard to find but worth the trouble
Right on beach. Good in off season.Could get very busy in height of season.
The family orientated friendly atmosphere with a constant willingness to help both in service and communication, being immersed in Italian culture and location on the beach I liked every aspect of it.
we relaxed and read our books and played on the beach we should of used a car as no buses running in the winter
Friendly and flexible staff. Hotel location on the beach. Nice service.
The setting was wonderful and the attitude of the staff could not have been better. Very well done.
direct at the beach. friendly staff. good breakfast, you can ask what you like. nice location in the bay of copanello
Gino was incredibly friendly and helpful, nothing was too much trouble - we were the only guests staying and he made us feel very at home.
Very friendly staff. Catered for a gluten free diet.
Wonderfull place and hospitality
Nice beach with ample space off-season; comfortable room; friendly staff; country side location with small towns in the neighbourhood. Airco and fridge in the room.