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The owners Sophie and Alain are probably the best hosts I've ever met out of the hundreds of hotels I've stayed at. They went above and beyond to assist us with all our travel issues (unrelated to the hotel itself) and made us feel like home. Room was not very big (the huge bed was probably 75% of the room) but probably pretty standard for France.
We were very disappointed. The hotel needs major updates. The lobby, pool and other areas were very run down.
The Holiday Inn in Downtown Wilmington should be ashamed of itself. First of all, the hotel was completely misrepresented on the internet. The lobby, the halls, and the room were drab and not clean. The cleaning staff's equipment was present in the halls all throughout the day and night of our stay, but I do not think they were utilized on the rooms. The pool and hot tub were not heated. The staff was unprofessional and not courteous. The only positive thing I can write about this hotel is its proximity to Colonial Williamsburg and Busch Gardens.
Checked in at 10PM and ate at Ledo. Went to room and young people all over-hanging out and running around. Cleaning staff all over-talking. Room dirty. Went to bed @11PM and pounding on door next to us and couple screaming and fighting and child crying. After 15 minutes of this, we pack up and go to desk. Wait 20 minutes and nobody comes. Go back to room and leave first thing in AM.
Well, when we got there the staff where nice. But the carpets to the rooms where very stained. It smelt like someting was damp and when i opend the room door, it stank. It smelt like mold or somthing had been left wet in there for days. My hubbie had to get a different room. It was much better but i would not stay there again with my family. Sorry to say as the staff where nice but it was just not kept up. I know it in an old town but if your offering a service, make it a good one. Thanks
I don't know where to begin. Staff was below average. The pool was very dirty, the water was green,cloudy and it smelled. The building is in serious need of repairs. On the upper floors their are stairs in the hall making moving your luggage quit a choir. We could not find a luggage cart. Some of the rooms side on the indoor pool and can be very loud. The windows did not close all the way in the room. House cleaning were cleaning rooms all hour of the night and day. Just don't stay there.
Hotel is outdated.Appears to have been a smaller hotel that they added two buildings to,resulting in what used to be an outdoor pool becoming an indoor,and seemingly open to the public based on how many people left the hotel lot after the pool closed.B'fast is only meal restaurant serves,so kids eat free is out the window after 11.No fridges in room,broken ice machines everywhere.Not what they show themselves to be in their info,I will not be back.
This is the nastiest Holiday Inn we have ever stayed in! The red tile floors and many sections of carpet were absolutely filthy! The pool water was cloudy and puddles of dirty water surrounded the pool. The carpet in the room and the elevator looked like they hadn't been vaccumned in weeks. The bathtub had hair in it and there was mold on the shower curtain. I wouldn't stay at this hotel if it was free! We spoke with the manager soon after arrival, but saw no chnge in the 2 days we were there.
my widows faced the indoor pool, that was packed with kids from 9am to 11 pm.
HOUSEKEEPING: Lack of towels-No dusting/sweeping-Lack of Amedities. Door left ajar a couple of times after maid service. No HBO schedule for July.SERVICES: Elevator works only 5 of 7 days-Lobby's complimentary coffee only get filled once in the morning!-One ice machine of three works 30% of the time. One room got flooded and ran into the indoor pool (where did the water come from?
Not the Holiday Inn quality we are used to. Several things broken...elevator, spa heater, ice machine. Pool and spa water very dirty (cloudy and green). Coffee maker was only 1 cup at a time, no fridge (had to use a trash can as a cooler). AC stuck on low. Had to ask the front desk 3 times for pool towels, took over an hour.
The elevators needed a lot of work, the elevators only worked half of the time. A couple of people got stuck in the elevator for a half of an hour they had to call the fire department to get the elevator to work and that wasn't the first time that happened. Also the breakfst was ok, the scrambled eggs could bounce they had a big assortment of food. They have temperpedic beds, and nice bathrooms but when you take a shower it would flood the bathroom and sink area. I would probably go there again if they fix all of those mistakes!
Mas Latour Lavail is a GORGEOUS renovated villa. It only has 5 rooms total so you practically have the entire place to yourselves. The owner lives on the property and is exceptionally friendly. The staff is so kind and helpful and went out of their way to help our group of 9 with three small kids. The hotel is out of the main city and you will need a car or taxi to access. It is down narrow roads (sometimes dirt) depending on which way you approach. I was a little nervous driving there at first given the roads, but was pleasantly surprised upon arrival at how beautiful it wad despite the remote location.
top restaurant and perfect service
The hotel was quiet and in a good location (as long as you have a car). The restaurant and breakfast were very good. The hotel is looking a bit "tired" these days and is in need of refurbishment. Our shower leaked badly, but obviously the hotel knows this and left lots of hand towels for mopping up. A pet peeve of mine: paying money to stay in a hotel, then having to clean up after each shower. Staff friendly and helpful. Cleaning floors! See above.
The restaurant was excellent.
Nice, quiet, relaxing location. Helpful staff.
The people at the hotel were the best part of this. Very receptive (at reception!) and nice. This hotel is really in need of a makeover of various kinds. The decor, the services "not" provided (no gym, spotty wifi, ancient elevator). The shower was awful (the bathtub was great) and the air conditioning had been turned off for the "year," even though it was quite sultry. We slept with the door open and were bitten by bugs.
The rooms were well appointed with safe, mini bar, aircon, good bed and nice bathroom. Our suite was a good size with a nice view. The location was good with secure parking. There is a Michelin star resaurant as part of the hotel which we really wanted to try but we couldn't find any prices advertised which made us think it was probably very expensive and we didn't eat here as a result. I'm no penny pincher but 54 euros for a glass of Cognac at the bar made us think the restaurant was probably a little steep too.
Beautiful rooms & lovely atmosphere. pool & beach very pretty. Excellent staff & service. Would like an alternative eating arrangement. One does not want to eat Michelin every evening - also restaurant very expensive for eating every evening!
Calibre of hotel building, cleanliness, quality of continental breakfast. Charming setting on island in lagoon, with boats galore nearby. Restaurant, bar and room service all closed for the two days we were there. No notification of this closure. Unhelpfulness of staff in helping us find alternative eating place - sent us to a restaurant that was also closed! The road to reach the hotel was unmade and in poor condition.
Brilliant atmosphere, lovely rooms, wonderful heated pool and helpful charming staff. The Jean-Paul Hartmann experienece was fantastic. Certainly the best part of our French holiday. . Because the hotel is quite isolated I would have like the addition of a Spa, treatment unit, where massage was available. Also a small boutique shop with a few essential items like nail varnish, international newspapers maybe.
location and stuff
nothing At first we was try find this hotel about 2 h Direction is wrong. Very small room and bathroom It is smaller then on sailing yacht. In water was too much chlor smelling everywhere. Very noisy. This night was terrible.
Good location, low price, parking Strong smell of chemicals (disinfection ?) in the room, quite difficult to find when going from highway A9 (exit 42) - remember to print a detailed map !
Beautiful location, exceptionally clean appearance, easy to find, realaxed atmosphere. Both a buffet dinner and an an a la carte menu were displayed outside of the dining room for a 7.30 p.m. start. We waited until the start time only to find out that the a la carte menu was not being offered. We only wanted a small meal and after having a drink at the bar, a drive downtown was not an option. The walk was a long way.
Idealy placed enroute to Spain. Affordable,Comfortable. To be highly recomended Limited directions but found easily by downloading the TomTom app for Buffallow Grills as one is ideally placed opposite.
That the security agent was king enough to help us out with the code of the door that didn't work. That it didn't have someone at the reception 24/7.
None Small bedroom , small bathroom , no lift ,
Nice basic hotel, clean & beds are comfortable. T.v with English channels. Good budget hotel for someone who will not be spending much time in room and just needs somewhere to sleep. On-site parking with no additional charge.
staff were helpful. do not like ground floor rooms - i should have mentioned it on the booking. really nice though - private and quiet, will go back. hated the set menu at the weekend - i like a la carte - vegetarian and eat little. did not ike the constant hoover in the pool as i like to swim.
The quality of the room was good. It was amazingly quiet and calm despite it's location on the edge of Perpignan. The food served up in the evening looked and smelt excellent, but was too expensive for our budget and we had allready had a big meal at lunch time!! However, we would have no hesitation to stay at the hotel again, and you never know we might even eat in the restaurant!!
Every thing was perfect ,the team very friendly and helpfull ,we had a fantastic room ,with a beautiful view ,ademas el restaurant estaba excelent
Excellent Restaurant Very good Ambiance
The food was at a very high standard
excellent food and service, nice surroundings, attractive rooms difficult to find, saw little of their claimed park and wildlife.
location and the excellent restaurant refurbishment of the room is a bit outdated
The surroundings, food, rooms and staff were fantastic. The staff were so accommodating, we were able to arrange a dinner party for 15 pesons with one days notice. Did I mention the staff were fantastic!!! A comment only, is that this hotel isn't central to the town (only about a 5min drive). this didn't affect us but may be of interest to others.
Very little, the room and bathroom were clean. There is a restaurant which is an enormous part of this hotel, it is run for the benefit of local business people but is the only on-site source of food for the hotel. Room service is only available when they say it is. The managerial staff at the restaurant clearly do not enjoy guests from the hotel eating there and expect the worst tables and cold service. The restaurant tables surround the pool on three sides, which is not shown in the pictures and you are not allowed to swim in the pool before 9am or after 7pm. If you swim between 12 and 3pm, expect an audience of local businessmen to watch and comment. The gardens shown also host functions, during lunch and in the evening. Basically, holiday guests are suffered but not really welcome
Food in restaurant was very good. Overall very nice room and hotel in general was quite nice.
view from hotel / the seaside rooms on 2nd floor have a panoramic view over beach, sea and mountains. they also have a large shared terrace. the spa facilities are good / excellent and so is the breakfast room with nice sunny terrace on the beach side. from the outside, the construction style is not particularly appealing (modern hotel look, little charm) but the rooms are modern, well equipped and of good standard. bathrooms are on the small side for a 4 star but rooms are same size or larger than american style standard (which is significantly bigger than EU style). The rooms, staff and views are a plus. spa is of good quality too with good hamman - although hidden, and with spacious set up. The outside style is of a modern beachfront hotel - do not like the taste. In Canet you will not find a charming small or classic outlined grand hotel. The village is family tourism oriented and this hotel fits within but is surely the better choice within Canet plage.
Although not an impressive building, this is a beautiful hotel with excellent facilities and services. The food is also of a high standard.
On the website we received a rate which was 50% of the standard rate, considering the quality of the hotel this was excellent value for money. Everything about the hotel was superb.
Nice location at the seaside. In principle the hotel is acceptable its simply if you go half an hour further to Spain you get more value for the money. Pool and restaurant is pretty compacted together. In the hotel you have more the feeling to be in a hospital then in a hotel.
Nice hotel with excellent facilities.
all the many options available and the comfort and so close to the sea. The small portions of the evening meal and lack of evening entertainment.
Great thalasso therapy services - loved hydro therapy pool. Great location for touring around the perpignan/coastal area. would have liked tea/coffee-making facilities in room
What a gorgous property and location. The staff was friendly and accomodating. We would stay there again. We wish we would have had more time to use the spa facilities. The breakfast was exceptionally expensive!
reception staff was excellent, - very friendly, very helpful and all good looking! hotel room was excellent - large room, large balcony, good bed high charge for internet- should be free at the price charged only one computer - always busy
The rooms were clean and contemporary. The beach adjacent was wonderful. The food was excellent. The advertised WIFI in the room never worked. The hotel did nothing to try to fix it.
relaxed, quiet, air-conditioning, pool, relatively convenient. car is necessary needed bar/snack bar/restaurant facilities
I liked the village style complex and yet it was quiet and peaceful. The pool was very nice and well located. I liked the patio to sit out and have meals. It would have been nice to have a barbeque available for cooking on the patio during my stay.
The freedom to self cater whilst also having access to on site facilities When the balance of the hire charge was taken from my mastercard account before I arrived I received no e-mail from the hotel to say that this had happened
Room was fine. City view was a worksite but the pool side was very nice and the food was fantastic. Not really. All was pretty much OK. Staff were very helpful and quite jolly.
The hotel was very delicate with good facilities. The excercise room was a good thing! Thje personnel was friendly and very serviceminded! We definitely would like to come back! Absolutely nothing!
The hotel is in excellent condition, the pool was lovely and the staff were wonderful. Location - you need a car to get to the hotel - the web-site description suggests it was near to the centre of Perpignan, whereas in fact it was a 10 minute drive. Certainly not walking distance.
clean, well furnished, free internet
The facilities and staff were great here. A gymnasium, swimming pool, sauna and wellbeing centre were a plus too. Food was excellent. The hotel was like an oasis in downtown Perpignan. Away from the continuous through traffic which we did not like! Near to the Pyrenees and the coast without having to drive through the town centre! When we first arrived at the front it looked like a motel stuck in the middle of an industrial site with some parts being developped. But when we drove around the back to the reception and walked through the doors, our opinions changed.
Staff welcoming and friendly. great car parking. Restaurant food very good but over priced.
New hotel, fresh and easy acces from the motorway. Parking and internet connection included in the price The price is much too high for such location (140 Euro/night) and such hotel. The room are quite small but the bathroom is definetly too small. The swiming pool is more a great jacusi than a real pool as it is so small.
Comfortable,friendly (except Restaurant) Location - this is well out of town in a Commercial/Business area . Restaurant was mediocre and expensive
Excellent hotel. Staff were most friendly and helpful.We had a few wonderful days in La Fauceille. None
Very good service, central location in Beziers that needs only one nights visit Cost effective recent makeover of hotel
Hotel was clean and staff friendly. room and general facility was poor. Security poor.
very friendly proprieter and his family. Made us feel very welcome. better lighting in the bathroom would have been good.
the staff and the breakfast The room is not large
Small, friendly hotel No tea or coffee in room
very thin walls you can hear the other even when he goes to toilet
staff were very friendly, spoke good english and gave good infomation. free wireless internet.
Good price, free parking places near the hotel breakfast
from the moment we booked in the staff were excellent and made us feel very welcome
We arrived at the hotel planning to stay for three nights. The staff was very pleasant and helpful, the room (which had apparently been recently renovated) was of typical French dimensions (I.E., small), clean, and the bathroom was nicely equipped and also clean. The only indication of needed work was some peeling paint on the wall above the shower. The towels were also a little threadbare but very clean. But, we had to check out after one night because the bed was the hardest we have ever encountered. (During the night I actually checked to make sure that I was not sleeping on a board covered with a thin pad.) We checked with the staff and they said that all the rooms had been redone and contained the same beds.
Near the city centre and near the university. Very nice staff. The room was not very large but it was clean.
It was fairly central, good quality hotel. Free public parking nearby overnight. Tourist office at other end of the park. No tea/coffee making facilities in room.
The Hotel has a good location. The breakfast was plentiful including exellent fresh fruit salads.The room was well appointed and quiet. The quality and crispness of breakfast bread and pastries were below our expectations for France
The location was ideal and the staff were very pleasant and helpfull There was no restaurant facilities other than for breakfast. The car parking facility is very tight and difficult to manouvere in.
Breakfast, central location No, I will go again
easy access to centre of city parking on Saturday remote from hotel
Friendly, helpful staff.
V. Nice breakfast Smoky smelling room
The hotel is ideally located for the town centre, the rooms are on the small side with a small window so is dark. but clean, the bathroom was adequate and clean the biggest critism would be the corridors it has led lights and is very dark, the hairdryer did not work.