Delayed and uncommunicative staff
Pros: The flight was full but PAL should have known of Chinese passengers filling up 90% of the plane. There should be Chinese-speaking crew to give directions. The flight was landing and passengers were getting up to to bathroom; could not uncerstand instrux from plane crew.
Cons: It is wonderful that Philippine Airlines flies direct between Manila and Saipan. But the service is disappointing. The crew did not inform passengers that the flight to Saipan would be delayd. No explanation at all. Passengers waited for two hours not knowing what was going on