Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.2 "Incredible bar."
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9.0 "Perfectly clean."8.8 "88% said
rooms were clean ." 9.8 "98% thoughtit was clean ." 10.0 "Clean pool , said 100%." -
8.8 "Pool is good."10.0 "
Clean pool , said 100%." -
8.7 "Great service."9.0 "90% found the
staff to be very friendly ." 7.5 "75% said thereception staff was great ." 9.8 "98% werehappy with the shuttle service ." 8.7 "87% thought theservice was very professional ." 8.3 "Housekeeping was great , according to 83%." -
8.7 "Location is great."9.9 "
Good access to the airport , said 99%." 8.1 "Easily accessible by car , said 81%." 7.3 "Great parking , according to 73%." 10.0 "100% thoughtparking was inexpensive ." 7.5 "75%liked the proximity to shopping ." 8.1 "81%liked the proximity to sightseeing ." 7.1 "City centre within easy reach , said 71%." -
6.4 "Rooms are ok."5.0 "For only 50%, the
bathroom was ok ." 6.3 "Only 63% saidrooms were big enough ." 5.0 "50% thought thekitchenette was ok ." 5.0 "50% thought theminibar was ok ." 5.0 "Only 50% said therooms were modern ." -
5.8 "Breakfast is mediocre."5.6 "
Breakfast prices were ok , according to 56%." -
4.9 "Bad amenities."4.8 "52% thought the
building wasn't nice ." 4.3 "57%complained about the elevator ." 0.0 "100% thought thefacilities needed updating ." -
3.0 "Disappointing internet connection."3.1 "69% said the
wifi quality was bad ."
Overall Rating
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9.0 "Perfectly clean."8.9 "89% said
rooms were clean ." 9.8 "98% thoughtit was clean ." -
8.7 "Location is great."9.9 "
Good access to the airport , said 99%." 8.5 "Easily accessible by car , said 85%." -
8.6 "Pool is good."
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8.6 "Great service."8.8 "88% found the
staff to be very friendly ." 7.5 "75% said thereception staff was great ." 9.8 "98% werehappy with the shuttle service ." 8.8 "88% thought theservice was very professional ." -
8.0 "Food is delicious."
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6.1 "Rooms are ok."6.5 "Only 65% said
rooms were big enough ." 5.0 "For only 50%, thebathroom was ok ." -
5.5 "Breakfast is mediocre."5.5 "
Breakfast prices were ok , according to 55%." -
5.3 "Average comfort."6.5 "Only 65% said
rooms were big enough ."
Overall Rating
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9.1 "Terrific location."9.9 "
Good access to the airport , said 99%." 8.2 "Easily accessible by car , said 82%." 7.7 "Great parking , according to 77%." -
9.0 "Excellent pool."
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8.9 "Generally very clean."8.6 "86% said
rooms were clean ." 9.8 "98% thoughtit was clean ." -
8.7 "Great service."9.1 "91% found the
staff to be very friendly ." 7.5 "75% said thereception staff was great ." 8.7 "87% thought theservice was very professional ." -
8.4 "Food is delicious."
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6.2 "Rooms are ok."6.3 "Only 63% said
rooms were big enough ." -
6.1 "Breakfast is mediocre."
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5.3 "Average amenities."5.2 "52% thought the
building was acceptable ." -
4.3 "Vibe wasn't good."3.2 "68%
criticized the unstylish hotel ."
Overall Rating
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9.1 "Perfectly clean."9.0 "90% said
rooms were clean ." -
8.9 "Location is great."9.9 "
Good access to the airport , said 99%." 8.2 "Easily accessible by car , said 82%." -
8.8 "Great service."9.2 "92% found the
staff to be very friendly ." -
8.3 "Food is delicious."
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8.1 "Good value."
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6.9 "Rooms are ok."
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4.7 "Bad amenities."4.6 "54% thought the
building wasn't nice ."
Overall Rating
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9.0 "Perfectly clean."9.8 "98% thought
it was clean ." 9.0 "90% saidrooms were clean ." -
8.7 "Great service."9.7 "97% were
happy with the shuttle service ." 8.9 "89% found thestaff to be very friendly ." 7.7 "77% said thereception staff was great ." -
8.5 "Location is great."9.9 "
Good access to the airport , said 99%." -
8.0 "Food is delicious."
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7.8 "High value."
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6.2 "Rooms are ok."
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5.9 "Breakfast is mediocre."
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5.5 "Average comfort."
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4.6 "Bad amenities."4.6 "54% thought the
building wasn't nice ." 4.4 "56%complained about the elevator ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.2review from
Over all our stay was great. We were only at the hotel for one night after a late night flight. We had no complaints at all.
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7.7review from
Has airport shuttle,affordable Hard to find parking
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10.0review from
I just needed a place to sleep and go on my way it was perfect. The staff gave me good info and told me where to have breakfast and find a walmart. Nothing to complain about
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8.2review from
Proximity to airport,attached restaurant, free parking for 14 days
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7.7review from
Room was well-appointed with desk, occasional chair and luggage rack. The bed was comfortable with plenty of pillows. The bathroom was clean. There was no free breakfast. Breakfast was available in an attached restaurant that was mediocre at best. We ate both dinner and breakfast there and the food and service was adequate. Had there been other restaurants in the immediate area, we would have gone elsewhere.
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10.0review from
Fine bar, restaurant and smoking area.
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10.0review from
Provided what I requested, a room with refrigerator on first floor quiet side of building. Nothing
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8.8review from
It is close to the airport with free pick up and drop off for a late arrival and early departure the next day. Comfortable and clean, it was a great place to recharge and still affordable.
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8.2review from
Very friendly staff. Very comfortable beds. A lot of the vending and and Ice machines were out of order. We didn't need them..but it was Phoenix…HOT!
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5.1review from
We had an early flight the next morning so decided to stay at the Best Western Airport Inn because it was fairly close to the airport & to our rental car return. The rooms were fine, everything in the room was standard and worked for what we needed. There was a pool and washer & dryer facilities onsite, but we didn't use them - seemed fine though. We were put in room 231 which was in a corner next to an "Employee Only" room (maybe some kind of laundry room or work room). The only problem with this was that something made a really loud buzzing noise. In the room the buzz sounded like it was coming from the wall - it was as if some sort of generator or loud water heater or something would kick on for about 4 minutes, then off...over and over. ALL NIGHT. The noise would start out as a hum, then get slightly louder, slightly louder, until finally it would be a full out buzzing then a clinking noise and it would shut off. It would be off for about 4 minutes, then start back over. If you are a heavy sleeper or really tired I'm sure you'd have no problem. My girlfriend finally just put some ear buds in so she could pass out. We didn't try to get our room changed because we had unloaded all of our things in that room and by the time we got back to rest from dinner (and noticed the noise) it was past 11 pm. The next morning when we went to check out and mentioned it to the man at the front desk he said "well you should have changed rooms" and offered nothing. I didn't expect a free room by any means, but an apology for the inconvenience would have been nice customer service. Aside from that, there is no elevators & the WiFi didn't work.
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7.4review from
Clean and spacious room. Free shuttle to/from the airport. There is no elevator. I have to carry a heavy suitcase to my room in 2nd floor. There is no free breakfast typically found at this kind of hotel although there is a restaurant. Wifi was not working.
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4.0review from
inexpensive my room was 100 yards from the highway and walls are thin their airport shuttle took over 30 minutes pillows are horrible
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4.0review from
next to frwy - noise all ight
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8.0review from
Comfortable beds Poor TV reception
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8.2review from
Over all our stay was great. We were only at the hotel for one night after a late night flight. We had no complaints at all.
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10.0review from
I just needed a place to sleep and go on my way it was perfect. The staff gave me good info and told me where to have breakfast and find a walmart. Nothing to complain about
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8.2review from
Proximity to airport,attached restaurant, free parking for 14 days
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10.0review from
Fine bar, restaurant and smoking area.
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10.0review from
Provided what I requested, a room with refrigerator on first floor quiet side of building. Nothing
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8.8review from
It is close to the airport with free pick up and drop off for a late arrival and early departure the next day. Comfortable and clean, it was a great place to recharge and still affordable.
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8.2review from
Very friendly staff. Very comfortable beds. A lot of the vending and and Ice machines were out of order. We didn't need them..but it was Phoenix…HOT!
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8.0review from
Comfortable beds Poor TV reception
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7.7review from
Has airport shuttle,affordable Hard to find parking
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7.7review from
Room was well-appointed with desk, occasional chair and luggage rack. The bed was comfortable with plenty of pillows. The bathroom was clean. There was no free breakfast. Breakfast was available in an attached restaurant that was mediocre at best. We ate both dinner and breakfast there and the food and service was adequate. Had there been other restaurants in the immediate area, we would have gone elsewhere.
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7.4review from
Clean and spacious room. Free shuttle to/from the airport. There is no elevator. I have to carry a heavy suitcase to my room in 2nd floor. There is no free breakfast typically found at this kind of hotel although there is a restaurant. Wifi was not working.
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5.1review from
We had an early flight the next morning so decided to stay at the Best Western Airport Inn because it was fairly close to the airport & to our rental car return. The rooms were fine, everything in the room was standard and worked for what we needed. There was a pool and washer & dryer facilities onsite, but we didn't use them - seemed fine though. We were put in room 231 which was in a corner next to an "Employee Only" room (maybe some kind of laundry room or work room). The only problem with this was that something made a really loud buzzing noise. In the room the buzz sounded like it was coming from the wall - it was as if some sort of generator or loud water heater or something would kick on for about 4 minutes, then off...over and over. ALL NIGHT. The noise would start out as a hum, then get slightly louder, slightly louder, until finally it would be a full out buzzing then a clinking noise and it would shut off. It would be off for about 4 minutes, then start back over. If you are a heavy sleeper or really tired I'm sure you'd have no problem. My girlfriend finally just put some ear buds in so she could pass out. We didn't try to get our room changed because we had unloaded all of our things in that room and by the time we got back to rest from dinner (and noticed the noise) it was past 11 pm. The next morning when we went to check out and mentioned it to the man at the front desk he said "well you should have changed rooms" and offered nothing. I didn't expect a free room by any means, but an apology for the inconvenience would have been nice customer service. Aside from that, there is no elevators & the WiFi didn't work.
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4.0review from
inexpensive my room was 100 yards from the highway and walls are thin their airport shuttle took over 30 minutes pillows are horrible
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4.0review from
next to frwy - noise all ight
