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The facilities, location, reception staff and restaurants are excellent!! The location and view are amazing for the small cost!! A great value with great and knowledgeable people that truly want and try to help make your stay amazing!! I find that all is very clean and comfortable!! I find this hotel a wonderful place to stay!!! I will return here whenever I return to Kiev or the area!!! I cannot name anything that I did not like!! The lifts are a little slow and the WiFi is not perfect...but not bad either!! A very nice hotel with a rich history and a wonderful, amazingly knowledgeable reception staff that can answer or provide you with anything that you ask!! I truly enjoy this hotel!!
Location Room furniture was really old Very bad wifi No tea or coffee in the room No kettle in the room Old carpets, blinds, bedding, towels (some literary have holes) Breakfast had yesterday's salads (lettuce leafs had brown spots)
Great location - heart of it all, on Maidon Staff weren't the most friendly!
Take the over 1 hour to find a reservation, and it wasn't busy at all, looking like a motel Not hotel!
Location All other things in here
The location, restaurant, staff was helpful, multi language, very clean and even as older hotel, had very good and visually pleasing architecture! I think is perfect for any type of travel! The cost was excellent, the location is perfect!! I really like the hotel!! Equivalent to most European good hotels!!The Internet Wi-Fi works ok!! The staff was amazing helpful to me!! They were exceptional as I needed to change my reservation and stay to attend an emergency with my daughter at home, they truly helped me with all the process and policy!! I will stay again! Twin beds, but I expected some local differences! The lifts are quite slow, but still a very good hotel!
There was no hairdryer in the room, although the description says it does.
Is a great area to be a lot of people I and out Old, and all the worst thing in hotel, try for a day or just go look if it doesn't sound right. It says 4 stars, maybe 20 years ago, now no more then 2 and I was very generous .
Close to Buddha Bar Rooms are not clean and smells
The location, services, cleanliness, room amenities, features like snacks in the refrigerator, and the great courtesy of the personnel The location of the room that was assigned to me
The hotel is in heart of Kiev
Great location and friendly/helpful staff (a real plus in Ukraine:) If you are not too precious - it should be fine. I usually use apartments, but with no cell and early flight - best to get taxi from hotel at set rate at too early in the am. Rooms are old and worn. I heard some were renovated - but certainly not the one I was in.
Perfect location for site-seeing Old room
no gym facilities was disappointing, otherwise, very nice
Only location Basic hotel, the value paid is much more than what it worth's ...
Facilities, food, and staff are excellent. Uncensored adult film previews on TV, and strip club in the hotel, make it a bit inappropriate for a family vacation.
high class hotel, very clean and good service N/A
Clean nice staff 24 hour bar nice room amenities Room was old Soviet style furniture typical of this
breakfast and lunch, apples on the floors.
Very high price
The hotel lobby bar and restaurants were very nice and luxurious. The room appointments however were only average. Door staff were not friendly at all. Acted as if they were doing you a favor. Front desk and bellmen were good however. Hotel Is large and not so personal butt he public areas were very nice
The facilities were very luxurious. Personnel spoke English. Hotel is managed very well. Room very spacious, fitness center impressive. Offered a price with or without breakfast and fitness as well. That's a great option. The restaurant (Japanese) was very good.
the roos are not 5 star level.
Location,staff,building. The place is a bit overpriced and the rooms are like a 4 star hotel.
Staff was unbelievably great
The Staff are one of the most attentive and friendliest I encountered at a luxury Hotel in Europe. They definately know how to make a guest welcomed.
The staff is amazing and they actually walk you to your room and show you how everything works. The location is great and not far from all the sights. It as a First Class stay for sure as the rooms are awesome.
Rooms are stunning, Internet signals, beds, quite. Location is not that good to walk around. You would always need a taxi. Also, there was no bank office which would make it more convenient for guests. ATM gives only 2000 uah, there is only one machine there. Bar drinks are very expensive higher than what other 5 star hotels charge. Lobby is not good. Small and no working bar services. You must go to second floor for that !
I thought the staff was exceptional. The bar is flexible and willing to stay open a little later than the hours as long as you are generous. Clean rooms and you feel very safe here. First class treatment all the way.
We stayed only 1 day ,unfortunatly , but we confirm that really 5 star hotel, perfect breakfast, proffecional staff
Almost everything, could be a little bit more TV channels (Discovery and so on..)
The staff was very friendly and helpful Rooms were a little bit tired but clean and working well
Good breakfast We have ordered and have paid for double room, but the hotel has placed us (2 persons) in the single room with small bed, only one blanket and one towel and without Hairdryer . The hotel RUS before room survey preliminary took from us money for a double room. But has lodged us together in a single room the small area with an one-and-a-half bed (only 135 centimeter in width). In room all bath accessories and other has been prepared only on 1 person: 1 one small blanket, 1 complete set of towels, 1 shampoo, 1 glass and etc. Room was small, demands face lifting. A bathroom was very small. From windows strongly blows. In windows the old jarred on wooden frames, latches work badly. The conditioner was, it and escaped from a cold since the battery almost didn't heat.
Location, staff taxi fares
Staff did not seem to smile, it costs nothing to smile
The staff which working at hotel reception are very friendly. The service at second floor night bar a restaurant is very poor.They give menu card ,when you choose and order it takes very longtime to bring it on your table or they forget it and dont bring.So try to not order food in night bar in any case it is very difficult to it.
Relaxed atmosphere and secure rooms. Staff seems well trained.Being close to the centre is convenient for exploring the city. size a bit too small for a businessroom (I upgraded from superior to business)
Convenient to downtown venues N/A
Hotel was convient, clean and very professional nothing
Location is good, and breakfast is okay. Staff is absolutely terrible, and lack the aptitude required to work in the hospitality industry. My reservation was cancelled, they claimed my CC was stolen (even though it's in my name and my passport matches it). After they realized their mistake, the manager hesitantly apologized and told me I can just rebook it in cash for a 10 percent off (which actually isn't a deal at all, considering the price is still higher than online). Worst part of all this?? The lady working in front WASN'T PAYING ATTENTION to this entire interaction between me and the manager, and so she denied me the discount and told me to book at full price (like 1.5 times the online price).
good place to stay during a business trip, location
Formidable professionalism of staff - including currency exchange. Secure feeling. No.
Low price. AC is good Shower pressure strong Across street from Victory Park Upgraded room has frig and safe Restaurants and market down the street Boring Buffett. Always the same Not much English spoken Desk staff seem a little put out if you have any requests No bottled water in room
New building? Worst stay ever. They over charged me for everything. And didn't honor change of dates since I missed my flight. I lost my reservation and the young ladies at the reception asked and held a deposit of $80USD. They were friendly and professional but not in my favor. Also, the hotel feels too lonely as it is too far from everything. You will need a taxi to go anywhere. And after all this I left after staying there only one day.
Nice and clean fairly brand name Room was freezing- hotel shuttle not operational at night
The location is on a main road not far from the Dnieper River and the Paton bridge, two major land marks in Kiev that help foreign business travellers find the the hotel. The service was excellent. The restaurant is reliably high quality. The rooms are excellent in size, cleanliness and amenities. The park adjoining the hotel is a perfect place for a walk. The price is not cheap but the hotel is worth the slightly higher price.
The hotel was centrally located and had excellent staff and amenities. The rooms were very comfortable with excellent beds. The breakfast on the 15th floor was top rate and the view was an added bonus. Would definitely return and recommend.. There was nothing to dislike.
The staff at the City Hotel was excellent. Everyone was friendly and knowledgeable. Any requests for assistance came with a smile. The food in the restaurant was very good and served tastefully. The location made it easy to walk and explore Kiev. Overall it was.a very pleasant experience.
Relatively new hotel, some English-speaking staff, good location. Prompt room service. Many electric outlets. Room air conditioning would not work after repeated complaints. Too hot to sleep, opened window to cool room, then street noise too loud(cobblestone streets). Had to cut trip short, they would not put me in other room, nor refund any unused days.. Very expensive. Does not deserve 4 stars. No bidet.