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Had a noise from outside room that we were told was a maintenance something for the pool. Went on for an hour and we told the front desk about it. A maintenance person came up to see about it but said he could do nothing about it. It did stop but started again later but did not go on very long.
The stay was good - it was nothing exceptional, but the rooms were clean and staff was friendly. no issues
The continental breakfast was very good with a wide selection of eggs, toast, make your own waffles, hot & cold cereal, muffins, 3 types of juices, fruit, and more. The hotel was conveniently located to many attractions and restaurants. We had trouble finding three working outlets to plug our phones and fit bits. The hotel had a small indoor pool but did not advertise it that way.
The room was very clean and alots of room. The breakfast was good. We ate there every morning. When we where in our room you could here alots of noise from the hallway. The bed was too hard !
Nice staff Rooms were old. Semi dirty. Only had one towel. For under 100 a night not bad.
My husband and I stayed for 3 nights in the king suite with the whirlpool. It was a great value for the price and a great location (right in the middle of many Pigeon Forge attractions). There was plenty of parking and the front lobby receptionist was helpful and polite. The walls did seem to be thin as you could always hear anytime people were talking in the hallway. Still would stay again though!
Very good breakfast, location and service.
Friendly staff, quick check in and check out, room was clean and comfortable, pool was great and clean, and the hotel is right in the middle of all the attractions. Overall very happy with our stay. Nothing negative to report.
Lee had a very nice stay. Friendly staff. Clean comfortable room. Great value for money. Only issue was the noise. Walls are,thin, so we could hear a lot of noise from next room and from,hall
The kids running up and down the halls late at night. Yelling and very noisy. Parents should exercise more control.
Rooms were clean and I had no issues. Exercise room was terrible. Had cheap and broken equipment.
Comfortable, clean and at a convenient location. Free wifi. Friendly staff! Breakfast was ok. But, for the price we didnt mind eating out.
The location is great, but that's all! The hotel overall is the dirties I've ever stayed in. They obviously don't take pride in cleaning there rooms or common areas. Also, if you have ANY problems at all during your stay, good luck. Every staff member we talked had an "I don't care at all" attitude.
The beds the service everything
The private balcony in our sweet. The pool wasn't big enough it was always congested, also the jacuzzi was down my entire stay at the hotel.
Well, when I booked the rooms I hit non smoking on both of them and got one non and one smoking, my sister heard the man in the room beside us watching porn or having sex all day, were we had to park at the end of the night was a little shady due to right in the corner of the garage you seen a ripped up mattress like a homeless person lived there, and me and my brother got stuck outside since we didn't have the key and the whole time you could hear across the hall people having sex.
Nothing, non of light switches worked in room. We had a two room suit and master had no heat or A/C at all. Trim falling off balcony. Mold in bathroom and bedroom. Water stains on ceiling. Toilet paper stuffed in bathroom ceiling around fire sprinkler head. None of the light switches worked properly. Smell of cigarettes in non smoking rooms. Would no concider staying here Ana in even if it was free. Nothing, non of light switches worked in room. We had a two room suit and master had no heat or A/C at all. Trim falling off balcony. Mold in bathroom and bedroom. Water stains on ceiling. Toilet paper stuffed in bathroom ceiling around fire sprinkler head. None of the light switches worked properly. Smell of cigarettes in non smoking rooms. Would no concider staying here Ana in even if it was free.
Staff was helpful and friendly. Cheap prices. The bathtub was literally three feet from the bed. Breakfast was bad. Very stale doughnuts and cereal. Staff was nice but extremely unprofessional.
The back parking lot. The dirty room, moldy shower curtains, stains on towels, cops admitting to finding needles in someone's room and then just leaving his phone number and leaving. How about one of the front desk clerks taking a bottle of wine to someone's room the next night? Wonder how much they paid for that room. I visit Pigeon Forge TN every year. I have never had such an encounter.
Didn't not like the service we paid for. We may have well just thrown our money out the window while wasting our time and gas driving home. We booked a room through Kayak. We received our confirmation number and when we showed up for our room the staff said Kayak made a mistake and they were booked up for the night. We called to get our money back and was given the run around. I felt like we were scammed out of our money. By the way the whole freaking town was booked and you guys claimed rooms were available at other hotels per your website. Very inaccurate information First run around was the computers were down for maintenance. How convent! We would have to call after 3 am. Called the next day and was told we had to wait til Monday. Well still waiting on our refund. Very poor service! I have the mind about going to the better business bureau. We will see when we actually receive our refund.
Location to what we wanted to do. Staff was friendly. Continental breakfast was minimal. No fruit. No hot tea. Breakfast was supposed to be available from 7:30-10:30 and on our last day, we left at 8:00 and no staff had yet arrived. No "do not disturb" signs so we had to make our own. No dead bolt/chain inside the room. Our room key was a regular key with our room # so if lost, whoever found it would have had full access to our room.
Was a very nice and friendly place.
I was booked into the wrong room and was rudely awakened while trying to take a nap to switch rooms. This is after another couple walked into our room. Then the new room we got had dirty sheets and when we asked them to change them we were treated like it was going to be a problem for them. To top it off I had to take a cold shower. It was not a good expierence.
Everyone was friendly, room was clean, and convenient to everything.
Nothing STAYER BEWARE!!! The staff doesn't greet you as you walk in the door. As you make a complaint their response is "okay" and "it's not my problem". They don't take responsibility for anything and it all falls on the customer. The TV doesn't work and the air doesn't work.
The check-in attendant was very nice and polite, and the room was pretty clean. The pool was open a little later, and my little boy loved that part. 24 hour is always a plus! There was a slight smell in the room. I couldn't figure out what it was, and it wasn't completely unpleasant. It just wasn't great.
Place was kept clean, ample parking, right off the strip Dogs barking at all hours. Woke up early in the mornings from dog barking. I did not notice anything about this place being pet friendly in the ad, if I had I would have booked elsewhere.
Very clean and nice! We really enjoyed our stay.
the clean rooms and the helpful workers. liked everything
Well lit parking lot. Friendly staff. Light mold forming on ceiling in shower area. Also found hair clinging to the "clean" towels.
Staff was friendly, knowledgeable and helpful. This was the best hotel breakfast I have ever had!!! Our AC unit was broken, they did however give us a refund for part of the stay. Also the bathroom was not cleaned properly. I was informed that they are in the process of hiring more/other cleaning staff.
Location and price. Room had smell like pets had been in the room even though it was a pet free room. Sheets did not fit the bed and kept coming off at night.
Horrible juice and fruits during breakfast.
Clean, comfortable beds, nice free breakfast & easy access to main attractions. I didn't like the fact pets were allowed.
Staff was very friendly and accomodating Didn't enjoy being placed in a room next to pets that decided to start barking at 6 am
Suite was very spacious. Pet friendly hotel was not for me. I have severe allergies to pet dander and the carpet in our suite smelled like urine.
Convenience. Atmosphere. Comfort.
Quiet, not directly on the Parkway. Clean and comfortable.
The hotel lobby and the rooms were very nice. The room was clean. The staff was friendly and helpful. It was in a great location that was just a little hard to spot from the road. Breakfast was good for the most part - the waffles just don't get done enough in that type waffle iron. The walls were so thin that I could hear our neighbors complete conversations. There was a dog that barked sporadically. Thankfully there was only one and it didn't bark all night.
Great location,Great staff,Great pools. Beds were hard and stiff.
Great view from pool Breakfast could be better.
The staff was very nice and easy to work with. The room was small, dingy, and always felt wet even with the ac on the whole time. Our feet would get dirty from just being barefoot on the carpet. I also had to duck down to get my head under the showerhead placed way too low for most adult men. Part of the carpet was even coming up in the corner by the door. The non-smoking room also smelled of cigarettes. Also slightly concerned for the staff since, Chris, the desk clerk was there for what seemed 24+ hours straight mostly by himself when cleaning staff were not there.
some renovation and upgrades in bath . carpet and paint appeared to be good condition. A/C worked as expected. lamp missing bulb. Did the last guest take it home or house keeping work in the dark? A mystery..
Location Could have been cleaner
Room was clean and comfortable. Great front desk and wonderful support and it is in main location for easy access as well. Nothing to complaint. It was a wonderful stay there. Great stay for a little money. So no negatives!!!!!!
Quiet stay Not American No parking
The staff were wonderful! Everything appeared clean. We arrived very late yet the night manager was on station, attentive, and considerate. Breakfast was well attended and everything was well stocked. The breakfast section was small and had difficulty accommodating the large number of early morning eaters.
Cheap and comfortable. Very dated. Definitely needs updated.
Price not too bad. McDonald's was in walking distance. Hot water quick. Got bit by bed bugs and the coffee was really bad. Bed bugs bites itch badly, could t sleep well because of itching through the night.
It is conveniently located. Bare bone necessities.
Bed were good. 1. Cockroaches in room 2. Electrical outlet that was nearly coming out of the wall 3. Electrical outlet that a plug would not stay it 4. Very limited Breakfast items 5. Paint pealing off the outside of room door.
Easy check in and friendly employees Outdated TVs and bathroom needed repairs
Room was very clean and comfortable. Room appeared to be a recent upgrade.
Parking was full and had to park in McDonalds parking lot across the street.
The location is, ok.. Internet was down until the last day, then it was to weak in our room to get a signal. Bed spreads had holes & were very old, carpet was full of stains. toilet was loose, when I first sat down it almost dislodged completely. The lady at the front desk was a bit rude when I asked about the internet. I will never use this establishment again.
It was almost directly across from the attraction that I wanted to go to and there was a traffic light at the main entrance which made entering and exiting easy. One thing, the air conditioning could use an upgrade from the window units that it currently has to a more modern air conditioning unit
Location Could have had better breakfast
Very clean,good location Small rooms
Good location It must've had bed bugs. I got bit all night. Overall, the hotel was nice. But had to pay for the room...again!
Proximity to the cheesy attractions. No Wi-Fi included and the entrance/exit options are horrible!
The size The heat wasn't on we had to set in the car until the room got warm which took forever sense it was 17 degrees
very friendly very comfortable bed quiet Trash was not emptied, ever Toilet paper started at 1.1 rolls It was not replenished next day Then with 0.1 roll left, not replenished I go to the office, promptly given a roll and a bag and told where the dumpster was!
Its location Did not clean the room everyday
Location was perfect Bugs everywhere! Room took all night to heat up. Woman at front desk seemed like i was bothering her upon checkin. No wifi as listed on website. Horrible stay.
It was clean and convenient, but . . . The wi-fi didn't work. There was no breakfast. Their ice machine required quarters, and then when inserted, there were no instructions on how to get ice, and none was forthcoming. The place fell short on the promised amenities. ;-(
Staff was really friendly room was nice and clean
The rooms were clean and the location is convenient. Did not have free wifi. Pool was dirty.
Wi Fi did not work the whole weekend in my room. Everytime I asked they would say "we will reset the modem"
Clean Breakfast choice was disappointing. Didn't like being next to the pool. Bus load of college students partying way into the early morning and was unable to sleep.
Nothing! Everything was perfect!!!
Our stay at Hotel Pigeon Forge was very pleasant, and enjoyable.would probably stay there again on our next trip. nice place. no
Staff was extemely helpful, Good People! The floor in the room appeared to be extra dirty
Nice garden, nice bird cage outside the hotel. Decent breakfast, rooms are clean.
we did not enjoy but had a good laugh at the antics of the staff
Warm and dry Mosquitos in the room (203) and the other room(205) smelled like sewer. Wash cloths were stained. Sheets didn't fit the bed. All the Lights didn't work in 203. Told the front desk clerk as I was checking out he laughed...
Needs some updating. Mattress was like a trampoline. Tv picture was horrible. Not bad otherwise.
Wifi and breakfast Hotel smelled horrible, had to switch rooms due to ants in the bathroom and in the fridge. Won't stay there again
Away from traffic but you could still see the sites... A closed in pool privately
NOTHING breakfast, the web stated they had breakfast ,got there they said no breakfast, then they called our room and said they try to have waffles.The room was dull in color,the pillowes flat and no good channels on the tv.
Good location, cheap, comfortable beds My friends and I got a smoking room, we did not ask nor did we pick it as non of us smoke. It smelt SO disgusting we had to buy air fresheners just to breath. There were cigarette butts all behind the side table and ashes everywhere. Very disappointed.