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Position,helpfulness of staff and restaurant
beautiful location! good breakfast dated rooms
Nice position for a good breakfast on the nice balcony,the staff are very kind and the restaurant serve novell cusine, good and tasty, raccomended place!
Staff very unwilling to give much site-seeing info. Our waiter in the restaurant was very rude. As a result of this, we chose to go elsewhere for dinner the 2nd evenign of our stay.
The setting is idyllic and the hotel very comfortable and spacious. The food is quite exceptional and the staff are all multi-lingual and attentive. The area lends itself to sightseeing while being itself quiet and peaceful. We had some reservations about safety in the bath.
this hotel had good reviews and it did not fail to deliver. The staff couldn't do enough for us, especially when we were delayed from the airport and arrived after midnight, the official closing time of reception. they not only stayed on until our arrival at 00.30 a.m. but offered to prepare us a supper of delicious hams, cheeses, bread and drinks for a midnight feast in our room. We insisted they added any cost to our bill but it was a life-saver. the hotel was ideally placed for access to the medieval town of Orta San Guillio, other towns on lake Orta and a half hour drive to Stresa on Lake Maggiore. Visitors would need a car as we did not see any public transport. We would certainly return here again!!
Location, Facilities, room & food No
the fantastic views, friendlyness and helpfulness of the staff and the food in the restaurant The hot drinks machine we had to use at breakfast I could not get a decent cup of coffee
Very friendly staff, beautiful location overlooking the lake with views on the mountains. Need to book a lakeside room. Real Italien atmosphere. Staff speaks english, french and italien. Super hotel to relax without the children. Speedboot hire and watertaxi over the lake at the hotel. Super! No
Nice hotel to relax and enjoy a small lakeside town. Nothing
Excellent food and wine. Beautiful location. Hotel is a bit tired. Spa was not particulary impressive either.
Great location with stunning views
The beds and pillows were extremely comfortable. Bathroom was modern and very well equipped. Everything was meticulously clean. Breakfast was delicious. Hard to find. Room was extremely small for the price we paid. Asked for room with lake view, but had to stand out on the very small balcony and lean over to really see the lake. Parking was extremely tight -- we worried about someone damaging our rental car. Staff seemed a bit indifferent.
Food and helpful staff Staff was unclear about whether or not service was included. [Service was included so it looked like staff was trying to increase their gratuities. Two of three rooms had some plumbing /electrical problems.
Liked the classical decor and minimalist arrangement of the rooms. We had a beautiful lake view from the room.
The hotel staff was excellent, very friendly, polite and helpful. The service was also excellent. The breakfast buffet was very good. The hotel was charming and so was its location. A truly lovely place! Although the hotel and its facilities were very good, some of the rooms definitely need refurbishing, especially the bathrooms.
too much/ too expensive/ lacks charm
Location; pool and terrace; on site parking (at a cost) Room was dark and over-priced; restaurant prices high;
beautiful location very quite
A great place to relax - nice view of Orta lake, clean swimming pool, 2 tennis courts. 3 minutes drive from Orta St. Julio - must see.
Staying on Lake Orta is stunning. The Hotel is in an excellent location, close to Orta.
great view, friendly 24 hours reception
Staff, Parking Paid for upgrade but not told of two weddings being held directly under our room for the whole weekend. Shower unit in bathroom far too small to shower properly. No fridge in room to keep water cold. Menu was very poor and hardly any vegetarian choice, staff member was told off in front of us for booking another restaurant so we could eat. Breakfast extremely poor and very little choice. Pool and area especially sun beds were in a filthy state and starting to look rundown. Not given air-conditioning remote till three days into stay. Hotel starting to look shabby and run down with plaster coming of walls and dirty carpets. All very poor for a 4 star hotel and a huge disappointment to spend a birthday celebration.
A lovely relaxing holiday.
The view on the lake is fantastic. Restaurant is excellent none
nice and comfortable swimming pool, wide garden, access to the lake. Everything very convenient. Lacks a little charm.
The distance from toe town and there was no local taxi services
good location on the Lake. Nice pool and the service was very good and friendly. Wished we had booked another couple of days.
Check in, staff, near Lake Maggiore, parking Lack of vegetarian choice on menu, hotel in need of renovation, main area carpets and sun lounges very dirty, very small shower unit, no fridge in room which needed in high temperatures, breakfast was very poor for 4 star hotel, activities offered were far too expensive.
Service and breakfast The rooms were not excellent. Furniture on the veranda a little broken, would be nice with a good sitting chair in the room for reading.
Comfortable bed; good-sized bathroom with great shower; unbelievable breakfasts - the most variety I have ever seen! Nothing
Reception team is really kind
A clean, functional and spartan room.Breakfast was excellent and the restaurant they hotel suggested was also very good. Could not get wi fi to work at al with my netbook (nor could other guests)l but could use the hotel computer.
Excellent variety of local produce available every morning for breakfast.The staff were all very friendly and helpfull. The free coffee and cakes was a thoughtful and well used facility. Having to pay for parking at the hotel was poor particularly staying for a week.
the breakfast was execelent, there was a good variety of food. the hotel has a good restorant at the sity, "Olina", recommended to visit
for italy excellent breakfast , accomodation ok friendly staff no complaints , only thing ; maybe lakeview only from the toprooms
The hotel was clean and the breakfast was very good The walk back up from the central square. There are no footpaths, therefore late at night it can be dodgy.
Very comfortable, great breakfast, close to train station.
Superb breakfast facilities - biggest selection ever seen! Hotel's restaurant in Orta was also superb.
The owners were incredibly helpful and were completely welcoming. There was not one question they couldn't answer. This hotel is definitely international as well. The owner speaks English, Italian, FGrench and German fluently. I would most definitely stay here again!!
The owners were very helpful,the staff very good(gave us hot water for tea making -wish Europeans would include this service).Sadly the lovely pool could not be used as it rained.
Position overlooking Lake Orta, Island of Orta and Orta San Guilio itself. A very family run hotel with attentive staff which always makes a holiday memorable.
the view from our balcony was magnificent..a great place to stay while visiting Orta
The situation overlooking the lake, the quality of the internal maintenance and decoration, and the fact that we didn't have to put up with anybody else's taste in pictures on the walls of our room. Nothing except that, in the five days we stayed there, we didn't get to see the sun even once!
Location- adjacent to the town square, on the lake. Restaurant- very good food at reasonable prices overlooking the lake. Room- average size but a small balcony and a view of the lake. Sun decks on 2 floors overlooking the lake You have to pay for WiFi and it only works near the lobby. At breakfast, you have to pay extra for eggs and a refill on hot drinks. Though you can swim in the lake from the hotel, the access was poor.
Lovely location, beautifully decorated, clean as could be, a wonderful breakfast, good beds...and totally charming!
The hotel is well llocated and is part of a shopping center. The private parking is a plus. The staff is friendly and helpfull. The rooms are clean and with all comfort. Free internet in the room.
Yes it's pleasant hotel and the staff are friendly. We were upgraded which was nice. Breakfast could be have been better but then Italian hotels are known for serving good breakfasts.
Professional, but friendly approach of the staff.
Rude staff on reception - charged our clients by mistake when they already had details of our prepaid credit card and should of taken the money from there. Complete mess when checking out absolutly disgrace my clients had to then face the embrasment of paying for their own room...
Wonderful reception staff - Elizabeth is exceptional - very helpful. Good parking, very secure.
A stunning piece of architecture with a real wow factor. Posh without being pretentious. We were told that the very expensive restaurant catered for vegetarians when in reality they tolerated them only. Had a very disappointing main course as part of an otherwise lovely meal.
The Villa Crespi is an architectural masterpiece and a joy to stay at. Sop well appointed and comfortable Slightly too laid back at times so that they took the eye off the needs of the client and a bit pompous in the restaurant
Very elegant and comfortable hotel. Excellent breakfast. Hotel is situated ca 10 minutes walking far from the village.
We found Micheal very helpful, warm and friendly. The rooms were nice, the location is fabulous. The reception staff were very helpful and friendly.The food was delicious. A part from the lovely smiley girl at breakfast time, we felt the staff in the restaurant were rather surly and not very approachable compared to other michelain starred restaurants we have been to.
Good location. Improve on service quality.
The breakfast was very good and good sorted The lift was very smal, so that you wouldn't get in with a big luggage
The staff, very friendly and helpful and good standard of English. The location is very good for shopping and getting into the countryside very easily.
Pay attention with arriving to the hotel. There are many cameras and closed streets.
the hotel has been restored in a very good way : excellent combination of "old" and "modern"
I liked the interior of the hotel with a nice combination of classic and modern. It was very easy to find. There should be a sign on the gate. The reception should be manned. We have to search the hotel for staff.
breakfast, rooms, helpfulness of staff, communal areas, individual and unique hotel
the pleasant surrounding areas, and the staff were/are fantastic..
Interesting design elements, nice location, except for the comment below. The lady who greeted us and checked us in was charming, but the man who was setting up the breakfast was rude. Difficult to get to. Only window opened on to the main square right above the most popular bar in town. Very noisey late at night, even though it was a Thursday.
Incredible breakfast, nice view It should have clear guidance for the method of transport to the hotel from the train station and clear indication to where to check in
Wonderful location overlooking the square and lake, incredible selection of food at the breakfast buffet, rooms spacious and staff very friendly and helpful. Showers are a bit overly modern and tended to leak water into room if not careful.
Location of hotel; room was adequate but had a fantastic shower Hotel was very noisy; breakfast was poor; struggled to get an iron, when we did get one, they didn't have an ironing board to go with it. Hotel did not have its own reception - this was based in a separate building - therefore there was rarely any staff around if you needed anything
The location, view and the funky room Bed low and no reading light
Reception, restaurant staff excellent. Breakfast truly international, and generous. Bed not exactly comfortable. Cleaning staff cleaned well but forgot to replace towels and other things in the room. Had a free bar fridge but it remained empty the entire time. Powdered milk only for your tea and coffee. However location is excellent. The associated restaurant Hotel Olina was the best restaurant we ate in. Very nice front of house and restaurant staff work hard to ensure you are well nourished. Great food. Easy walking access to lake and village. Remember to leave your car at entrance to village and take the free train down the hill. Or if you are travelling light you can stroll into town very beautiful location. The 'free' bar fridge which was empty ;-). Lack of UHT or fresh milk in room for a cup of tea. Both of which I asked about but was not followed up on.
The shower and the amazing view from the balcony. Shower needed a better/ deeper tray to collect the water.
The hotel stuff were very friendly and helpful.The location of the hotel was a right side of the old Piazza. We had difficulties in access to the hotel by our car. The access street was very narrow with a lot of people during summer time. You have to go thought the street for unloading your luggage and drive back the street to designated parking lot where was far from the hotel. And you have to do the same things again when you leave. Addition to this, the reception of the hotel is apart from the hotel building. With my poor Italian, I could not understand where the reception was.
The proximity to the square and the lake was fantastic. I loved the views from our loft room. Apart from the breakfast staff the hotel staff were very nice, friendly and helpful. Unfortunatley i didn't like the breakfast staff. They were not very friendly. I tried to order a cooked breakfast but it was inedible as it wasn't anywhere near cooked. New breakfast staff who actually like their jobs will only enhance the hotel.
It was right on the lake. This wasn't like a hotel more but more like a block of apartments. Noisy ones with paper thin walls. The floor was made entirely of rough concrete and we had a young baby crawling around. He cut his toes on the floor. The cot provided was a travel cot and broken on one side and the mattress was so thin we had to layer it with several blankets for the babys comfort.