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We stayed here prior to our wedding in T&C and the staff were extremely friendly and helpful. Upon knowing that we were getting married they sent a bottle of champagne to our room and did everything they could to make sure that we enjoyed ourselves.
The beach There were a lot of cockaroches in the hotel room ! And you can hear people from the room next to you very clearly
My brother got married on a nearby all inclusive megaplex. That's a) not our style and b) not our budget. The Sands is very comfortable, very friendly, very professional, and down right lovely. My brother said his resort was too much like Disneyland. A 5 minute bike ride to nearby shopping area, we got simple groceries each day, and patronized local businesses. Make sure your trip includes a Thursday pm so you can go to the Fish Fry and hang with the locals. Highly highly highly recommend the conch chowder and pork stew (2 different things) at nearby grocery. Bikes were great! Rode all over the place. The resort was fantastic. We loved picking staff for local places to go. TCI, in general, food is expensive (alas we still saved baucoup $$ on this resort). Saw some nasty American tourists. Don't be like them. You're on vacay. Relax for God's sakes.
We received a free upgrade to a one bedroom right next to the pool. Hemingways restaurant was also great. Delicious fish and chips. The beach was awesome and never too crowded. We could always find a hut and chairs.
The staff was very attentive and welcoming. The layout of the resort was great. You didn't have to walk forever to get to the beach or to the restaurants and neighboring resorts were close by enough that you could walk to their restaurants. No extended checkout and no heads up on the state of T and C airport which was a mess.
The Mango reef that is on the resort had great food. The stay was awesome for our anniversary and honeymoon.
Food was excellent- never had a bad meal. Great beach with good lounge chair available. Staff was excellent Provides dinner on the beach if you prefer They make great exotic drinks Room cleaned every day early or later if requested Studio room was smaller than expected for the money Needed more entertainment for the evenings on property Taxi service was expensive- charged by the person
Beautiful pool area, beautiful beach and water. Close to town for biking. Too many people valentines weekend and too many children. We had to leave on Wednesday and noticed all the familys and children left too and we might have enjoyed more adult time and not as many umbrellas on the beach after Wednesday if we had been able to stay the whole week.
I had a great time at the Windsong and already plan on returning. As a woman traveling by herself, I always felt safe and comfortable, which was my first priority. I stayed in a standard room, which I believe is their smallest floor plan, but it was plenty of space for me and a great value for the money. I made some friends and saw the two-bedroom suite they were staying in, and it was gorgeous--I would definitely consider coming back with friends and getting one of those. The hotel is a quick ride from the airport and is right on a gorgeous stretch of beach. I never had a problem getting a beach chair of a spot by the pool, no matter what time of day I came down from my room. It's within easy walking distance on the beach of several other hotels, if you want restaurant variety, plus the popular Thursday night fish fry. It's a smaller resort, which was exactly what I wanted; the other guests were mostly adults, but there were a couple families with small kids. If you're looking to avoid the swarm of kids that sometimes comes with a beach vacation, this is a good, affordable, really nice spot to do it in. I don't really have anything bad to say. The food at the restaurant wasn't great, but it wasn't bad. I wish the standard rooms had bathtubs instead of only stand-up showers, but the shower was so big that it wasn't as much of bummer as I thought it might be when I booked. Overall, a great place go stay and strong value for the money.
The staff was extremely friendly and professional. They were very attentive and could answer any of our questions as first-time visitors. We would definitely go back to the Regent Grand. The on-site restaurant had a limited breakfast menu, but the wait staff was friendly.
We really loved the Regent Grand. The staff was really friendly, the ground are extremely well taken care of. The pool was gorgeous and kept at a pleasant 85F. Perfect proximity to the beach, even more perfect location in town. Lots of shops and restaurants to walk to. Most of the other hotels aren't in that little downtown stretch and are off on their lonesome in a less developed part of town. We would stay here again in a heartbeat and would reccomend to everyone we know. The pool bar bites are pricey, all the food on the island is pricey. Recommend a quick trip to the grocery store to grab some snacks to store in your room.
Nothing.. The Manger was rude!! The hotel had ants crawling everywhere from the bedroom, to the bathrooms, and even the common areas where they service breakfast. My 3-year-old was bitten several times. The Manger was rude!!!
POOL SIDE WAS PRETTY. PUBLIC AREAS WERE CLEAN AND WELL KEPT. HOTEL EMPLOYEE GREETED US WITH A COMP RUM PUNCH VERY FRIENDLY WITH LOTS OF GREAT INFORMATION. I reserved a King bedroom, but received dble rm with a moldy smell. An hour LATER i was shown another double room sprayed w air freshner and opened windows.NO KING BED which I didn't understand because the hotel was5% full.VERY DISAPPOINTED IN SRVICE
Location, staff, value because it included free WiFi and breakfast. A boutique hotel with super comfortable bedding and wonderful, professional staff. Shuttle was very convenient and accommodating. No I would definitely stay at Ports of Call again :)
Close to beach, clean, nice grounds, free breakfast Somewhat pricey
First visit to Turks and Caicos; the Gansevoort made us feel so at home. Everyone was so friendly and always there to help. Beach service was great; no problem getting a drink or food on the beach; however the service fee did get rather pricey after awhile. The pool was spectacular. Having Coral Gardens reef just a few minutes down the beach was a special treat; resort provided snorkeling gear so off we could go to snorkel the beatiful reef! Studio room was nice however our shower did have a leak which caused a puddle in middle of floor. Lots of towels and toiletries. And tons of beach towels so never have to be without one! Staff knew us by name and everyday would stop to chat with us. Very peaceful resort; very few kids which made it nice. It would be nice if it was an adult only resort but with Beaches right down the beach; most families take their kids there anyways. Lots of honeymooners here; and everyone seemed to be very friendly with each other. Only drawback is the food/drink is pricey all over the island and cabs are $$$$. The resort's restaurant has the very best key lime pie! Computer set up at front desk area; very quick internet connections so we were able to stay in contact with those back home. Did not use WiFi; why bring laptop when we are on vacation! A great way to celebrate our wedding anniversary; would come back here for sure. Love the islands and the people! Hotel met our expectations; staff was superb. The one thing I did not like was the feather pillows; I was sinking in them every night!
The hotel is beautiful and breath-taking upon arrival. The restaurant Bagetella is fabulous over looking the pool. My room had an excellent view of the ocean and with the doors and windows open, the ocean breezes was soothing. I highly recommend the resort, its new fresh and trendy.
It was our last night. Halloween - October 31, 2009. The moon was nearly full. My girlfriend Missy's birthday was the next day November 1st, but that was our day of departure, so we were celebrating it the night before. We arrived at the hotel's Bagatelle Restaurant at 7pm and to Missy's surprise we were escorted to the beach. With torches lining our path we were led to a table on the beach with one of those half moon love seats off to the side. With our feet playing in the warm sand, champagne toasts throughout and J setting the stage as our waiter extraordinaire the evening played out perfectly. The Bagatelle salad which Missy said was the best salad she ever had and a lobster tail with the essence of spectacular spices to match, the dinner was as good as good can be. The restaurant staff of 8 came out signing happy birthday and presented Missy with a classic birthday cake. They left, and we asked J our waiter to pull up a chair and have some cake with us. So there we were, Me, Miss and J from Haiti sitting on the beach laughing and enjoying the ultimate setting. And that's what the Gansevoort is about. It's about the people. Sure the beds are great and the food is excellent, and the fitness room is clean and... whatever. It's about M L the yoga instructer who became friends with Missy instantly. It's about A at F&B and Rooster, J and the waitstaff who will do anything for you. It's about K M the Standards Manager and T Q from Operations who always smile at you. It's about M O'B from sales and B and S at the beach, so for us it's about the people at the Gansevoort!
We stayed here for honeymoon 8/16 - 8/22 in luxury beachfront room w/terrace. The included airport shuttle was ready for us when we walked out of airport. Upon check in at the beautiful outdoor lobby they scheduled our departure shuttle. We were given a tour of the beautiful grounds and escorted to our room. Awaiting us was complimentary chocolate covered strawberries, Moet champagne and congratulatory card. We didn't see that coming, but were excited to be thought of. The room, and especially the view of the ocean, took our breath away. It was better than the pictures on Gansevoort's own website. Splurging on beachfront is definitely worth it! We enjoyed the view of the ocean from everywhere in the room including the oversized rain shower. Our favorite thing to do each day was hit the button for the auto shade and lie in bed looking at nothing but water and sky. The large and spacious balcony is another great place to take in the view. We lounged and ate there. The daily free breakfast was adequate w/fresh fruit, cold cereals, a variety of milks, breads, teas and juices. You could also order from the menu. Be prepared to spend a bundle on food and the taxis to get to it. Great place + Great staff = Great Vacation
It was our last night. Halloween - October 31, 2009. The moon was nearly full. My girlfriend Missy's birthday was the next day November 1st, but that was our day of departure, so we were celebrating it the night before. We arrived at the hotel's Bagatelle Restaurant at 7pm and to Missy's surprise we were escorted to the beach. With torches lining our path we were led to a table on the beach with one of those half moon love seats off to the side. With our feet playing in the warm sand, champagne toasts throughout and J setting the stage as our waiter extraordinaire the evening played out perfectly. The Bagatelle salad which Missy said was the best salad she ever had and a lobster tail with the essence of spectacular spices to match, the dinner was as good as good can be. The restaurant staff of 8 came out signing happy birthday and presented Missy with a classic birthday cake. They left, and we asked J our waiter to pull up a chair and have some cake with us. So there we were, Me, Miss and J from Haiti sitting on the beach laughing and enjoying the ultimate setting. And that's what the Gansevoort is about. It's about the people. Sure the beds are great and the food is excellent, and the fitness room is clean and... whatever. It's about M L the yoga instructer who became friends with Missy instantly. It's about A at F&B and Rooster, J and the waitstaff who will do anything for you. It's about K M the Standards Manager and T Q from Operations who always smile at you. It's about M O'B, and B, and S at the beach, so for us it's about the people at the Gansevoort
The service and staff was amazing. The rooms are very modern and clean and the staff does a great job keeping the rooms clean. No
Good: Beaches are immaculate, pristine and lovely. Rooms are fabulous and quite New York ish... Bad: Rooms are New York ish.. let me clarify that.. as a new yorker i felt like i travelled down there and found myself in a tropical version of a New York Lounge. This may not be a bad thing to some, but the constant thumping disco beat [from about 9am till midnight] really wore my wife and i down. The internet is sparse. The restaurant on premises is good but totally overpriced for what you get. The service is really not up to par yet with other equal places. But overall.. I would go back having heard that these issues were both worked out.
First, I should start with the positives. This is an absolutely beautiful hotel, it is right on the beach and it is in a more secluded area (when we walked down the beach near the Sandals and other mass resorts, we were even more appreciative of the secluded location. The surroundings are absolutely amazing and the outdoor areas take full advantage of the great Turks water. The beach staff bends over backwards to make you happy. This is built as a 5 star resort, but I have to say that I have had better service and less problems at Marriotts or Hyatts. There are far too many issues that are huge drawbacks to the beautiful locale, as follows: 1. The free WiFi that they advertise throught the hotel does not work. It is painfully slow, when you can get it to connect (good luck finding the one little spot in your room, or in the lobby, where the signal is strong enough) , so don't expect to be able to check e-mail or use Skype while there unless you plug in the phone cord into your laptop (fortunately, it is a CAT5 cable that allows this, but then you can't use the phone in your room - but see below as to why that may not be an issue). 2. Their phone system doesn't work, which is a massive problem. We were getting constant calls for the room next to ours, which at first I attributed to people not dialing correctly. After the first day, when the hotel was calling to confirm dinner reservations and other things for the room next door and they expressed frustration that they could not get through to the room. I complained about this several times and on the third complaint (after 5 calls, including 2 from the front desk), I was told that ''It really isn't our problem, the phone company that installed the phone system didn't do it right.'' This really isn't the attitude I want to hear and it certainly isn't my job to contact their phone installer. We were resigned to disconnecting the phone during our stay, which was inconvenient, as our cell phones did not w...
Excellent hotel, very clean and peaceful. It had everything we were looking for No
The exterior and interior lines of this beachfront mid-size resort are clean and minimalistic, but at the same time warm and inviting. At the property?s core is a ?zero entry? rectilinear infinity pool, featuring teak-decked islands that serve as lounging platforms by day, and dining areas by night. As for the dining: the on-site restaurant is wonderful. Both the food and service are top-notch and worth the splurge. We stayed in an ocean-front ground-level room, which featured a Jacuzzi tub, a separate extra large shower stall (with a rainfall shower head), a kitchenette, flat screen TV, and a huge sliding glass window that opens wide to let the outside in. DC)cor is sleek and minimalistic, with lots of limestone and dark finished wood. There is plenty of drawer and closet space (in case you decide to move it). The bed is very comfortable, as was the chez longue. Other rooms featured patios or balconies. Without exception, the staff members we encountered were friendly and eager to please. Our sense was that there attitude was genuine and they weren?t just putting on a show. The employees were helpful - but they did not ?hover? - and a sense of privacy abound. Our fellow guests were primarily American and French, and the bulk appeared to range in age from upper 20s to upper 50s, with thirty-somethings composing the means. Though the resort does not overtly hold itself out as ?family friendly?, there were a few very-well-behaved children among the guests who, to the credit of their attentive parents, didn?t detract a bit from the chill atmosphere.
Other than food price-everything!!! It was gorgeous and quiet and perfect Food a bit expensive for what it was
Service is outstanding and very friendly. The environment is low key, relaxing and very beautiful. I do not reccomend bringing children as it seems to be couple centered and romantic. The spa is gorgeous and services superb. A 75 minute massage will run you about $230 each plus tip. The ginger hot tea is a must try! They offer yoga and Pilates classes both on the beach and in their yoga pavilion. I highly recommend doing both. The beach is a very soft, velvety white sand, and the yoga pavilion offers gorgeous views out of the large glass sliding doors. Paddle boarding in the turquoise, warm ocean was very fun. Another couple we know went here in October and said they saw lots of sting rays swimming under them in the clear water. We didn't see any, however, it was very enjoyable. This is definitely the place to come if you want to sit back, relax, be pampered, enjoy yoga in the most beautiful place imaginable, and really, just not do much at all but enjoy the company of your partner. Only two restaurant selections and food in both are terrible. Do not come here expecting to enjoy delicious meals. The quality of the food is good but the preparation is bad. We tried lobster dishes twice, and both times the lobster was so hard we couldn't cut it with a fork and could barely cut it with a butter knife. Your best bet is to order from their healthy shambahla menu where the salads are actually very good. Our average dinner cost for two with tip and a $70 bottle of wine per night was around $300. Plates run around $30-$50 each.
Beautiful location...friendly and helpful staff....great entertainment!
the vast number of different things to do for the children such as water slides for the kids, xbox, drop off camp, ice cream/ cotton candy, arts and crafts, ping pong tables etc... the food was better than i expected at an all inclusive. 16 different restaurants to choose from, from beach side to restaurant setting. Unlimited drinks were very nice. i was very pleased with the whole place. I was a bit disappointed with my rooms. When first arrived they said Kayak (where i booked) did not let them know i booked a luxury king walkout and instead put me in a room that was two double beds. I had to show proof and was then put into the correct room the next night. the beds were hard as a rock -that needs to be changed. Pillows were too soft, i found a roach in my room and my room was so humid cus my a/c wasnt working. housekeeping was quick to fix my a/c and sprayed my room with bug spray. because its access to the outside, there were many mosquitos which kept me awake most of the night.
Reasonably priced. Very clean. Great staff. We loved the swim up bar and atmosphere outside. The room we stayed in was absolutely incredible. There was all new amenities with washer and dryer, oven, dish washer, flat screen tvs, wifi, stocked kitchen. Very little beachfront. Food took a while at Fire and Ice.
Wonderful property, with free access to sister hotels Alexandria and Beach House. Huge rooms and great views, food was good. Very nice staff and clean peaceful environment, with tranquil beach. Beach is man made but just as turquoise and nice and the pool overlooks the ocean, while the sister properties had natural beaches that were spectacular but the pool was separate. It was great to have both options. AMAZING grocery market on site with everything you could possibly need, very accommodating to children. The free shuttles to the other hotels were great. Only 1 restaurant was open for dinner in the low season, but other options were available nearby/at sister properties. No room service and mosquitos were pretty bad due to rain the week prior, but take out was available from the restaurant and there were no mosquitos on our 3rd floor balcony. Wish they had an airport shuttle, but Ramona at the front desk was extremely helpful.