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+ Room was large,very comfortable and clean.Hotel staff was helpful.Sound of river and nature was great. - There was no supermarket near the Hotel. It's better to go in whenever you find the supermarket along the street in ta way to the hotel.
Very friendly staff. Excellent location and beautiful accomodation.
Nice Landscape! Enjoy the authentic mountain atmosphere in a very modern comfort!
A great place, clean nice and luxurious. Extremely friendly staff who gave us a lot of help by arranging transport to the ski resort when our car got stuck in the snow.
Friendly and capable staff, good facilities
Excellent. Lovely family atmoshere and very personal service given. The food was excellent serving traditional italian cuisine. I would definitely return to this hotel - it is conveniently situated for the slopes, rooms are comfortable and it is a nice size. The spa is a welcome place to visit at the end of the day even though it is small and there is an additional charge for this. I would recommend this hotel for families and couples. The village is lovely bt it does not have a lively apres ski. Overall a great place.
skied. If had time would have looked at some of the historic towns further down the valley.
Rude staff on reception - charged our clients by mistake when they already had details of our prepaid credit card and should of taken the money from there. Complete mess when checking out absolutly disgrace my clients had to then face the embrasment of paying for their own room...
Wonderful reception staff - Elizabeth is exceptional - very helpful. Good parking, very secure.
Professional, but friendly approach of the staff.
The hotel is well llocated and is part of a shopping center. The private parking is a plus. The staff is friendly and helpfull. The rooms are clean and with all comfort. Free internet in the room.
Yes it's pleasant hotel and the staff are friendly. We were upgraded which was nice. Breakfast could be have been better but then Italian hotels are known for serving good breakfasts.
The staff, very friendly and helpful and good standard of English. The location is very good for shopping and getting into the countryside very easily.
Pay attention with arriving to the hotel. There are many cameras and closed streets.
Good location. Improve on service quality.
The breakfast was very good and good sorted The lift was very smal, so that you wouldn't get in with a big luggage
I liked the interior of the hotel with a nice combination of classic and modern. It was very easy to find. There should be a sign on the gate. The reception should be manned. We have to search the hotel for staff.
the hotel has been restored in a very good way : excellent combination of "old" and "modern"
the pleasant surrounding areas, and the staff were/are fantastic..
breakfast, rooms, helpfulness of staff, communal areas, individual and unique hotel
Excellent location for mountaineers. Nice views. Very quite surroundings. Staff very polite and helpful as long as you speak Italian. Nice to have on place dinners, especially after hard day in mountains. Private parking lot makes life much easier in Macugnaga. Bad noise insulation between rooms. Not easy to communicate in English.
Lovely friendly family hotel. We were on a walking holiday and when we rang to say we were running late, but were still coming, the owner came and picked us up - an absolutely wonderful thing to happen at the end of a long day crossing a mountain pass in the snow. We also loved the view of Monte Rosa from the hotel in the morning.
The staff were exceptionally friendly and helpful, the accommodation was perfect for our needs and the food was excelllent