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I liked the friendliness of the staff as well as the central location and value for money. Nothing!
Attractive decor - reception/help
From the greeting at the front desk to the cleanliness of our room everything was excellent
This is a good hotel if you want something in a great location with no frills. Very simple, clean and nothing special. The breakfast was a lot better than I thought it would be. Rooms were simple, small and clean. The bathroom was nice and good sized.
Convenient to the railway station, shopping centre and main attractions.
Not too far away from all the sights, pleasant and helpful staff and extremely clean rooms, very good breakfast buffet. No evening dining room.
Good location. Good value for the money. Don't bother with the breakfast if it is not included in your reservation. It is not worth the price.
The hotel is of a very high standard in terms of design, comfort and guest services. It is very conveniently located very close to both the airport, main train station and city center. The breakfast is extensive with many items of gourmet quality.The staff are friendly and professional and I highly recommend this hotel in Pisa.
central location, good room rate no view - room 305 looked onto an enclosed air well/vent but the rate was a good one so not too bothered
The location of the hotel was very good, we were near the main train station and the restaurants and bars.The room was functional for our needs. The hotel advertised a shuttle bus to the airport however none exists, this was one of the reasons we chose the hotel. The receptionist was quite rude on check when we asked about the shuttle service.
The location was good. Walking distance from everything important. Nothing, was pleased with service.
Helpful and knowledgeable staff - we asked about places to eat and were directed to a superb pizzeria around the corner No.
The room was elegant, excellent Restaurant services in evenings could be improved to the same level as the rest of the hotel.
the hotel was perfectly located for the square, it is a lovely hotel, yes it maybe old fashioned but thats what gives it its character, we were very happy with it.
The location is unbeatable. From the rooftop you have an outstanding view of the Tower. The hotel is on the older side. Many of the rooms just need to updated and renovated.
Very high standard of accommodation in a most convenient location. Staff were friendly and helpful, and breakfast was excellent.
Fantastic location if you want to be close to the main monuments in Pisa. Bed's were very hard.
location and service
Its location and the proximity to major sights in Pisa. The hotel offered reasonable facilities for the price charged Poor information on how to access the hotel by car. For a first time visitor to Pisa the need for authorization to access the city center is no obvious and the hotel could have given advanced assistance by providing suitable information. The breakfast room staff seemed to consider serving was a favour provided to guests rather than a paid for service!
The staff were very helpful and the location is excellent as its around the corner from the Tower and Duomo etc. The lack of a working air conditioner! This was a major inconveience in the torrid heat of a July night. We arrived late (around 1a.m.) and by the time it was apparent that the all the airconditioner could do was make lots of noise it was too late to get the matter resolved. As we were only staying for one night I cannot say if they fixed it in time for the next occupants.
Excellent location- 2 minute walk to the Tower of Pisa and easy reach to shops. Staff are extremely helpful. Highly recommended.
Location very close to the leaning tower of Pisa,the barman was an absolute star,like a favourite grandad,you want to take him home!!! We were given a fairly poor room off a corridor behind the bar.....We didnt really pay very much so cant complain,I think there was a conference going on so maybe they got the best rooms....Anyway it was quiet(for Italy)!!!Shower was extremely poor and small(more water on the floor than anywhere else)..
I especially liked the location and got a great view of The Leaning Tower of Pisa from our room which is within a three minute walk.
The hotel is in perfect location very close to the leaning tower of Pisa. Lorenzo the front desk receptionist was very helpful & has excellent rapport. The rooftop restaurant has a excellent view of the dome & leaning tower & sunset but was not impressed with the waiters & has a limited selection of dishes.
The staff were very helpful and the room was lovely. The conservatory area of the dining room was very cold at breakfast (it was a very cold day!) and I did not like paying six euros for a coffee and seven euros for one standard glass of red wine.
excellent location to city center, pleasant staff,good serviceand a very rich breakfast.very nice terrace to have breakfast. small rooms needs plasma screen for TV.
near the centre of Pisa sites We did not feel that it justified its 5* status. At dinner they had a tasting menu that we were interested in but they said we would have to pay the full price without any discount although we were on 1/2 board. Also the dishes we did select did not arrive with their accompaniments on both dishes, mine supposed to have a carrot flan not there. we did mentin this to the staff and they said they would remember for next time! The deluxe room we were given was smaller than a lot of 4* that i have stayed in
The location of the Hotel was fantastic. Extremely close to the Tower but in a quiet street. The room was quite small, but they do warn you of this!
The hotel is located in the old part of town, just 5 minutes' walk to the Tower and cathedral. It has a very good restaurant. The staff were extremely helpful.
Outside breakfast area was very pleasant. The staff were very helpful. The room was tiny which is why I only put 'fair' for 'value for money'.
nothing was to much trouble for any of the staff they made you feel very welcome
Dining in the garden The food was poor
The friendliness, helpfulness and professionalism of the staff. The sheer beauty of the hotel. The breakfast. The eccentric light switches
Tranquil and accessible. Bedroom rather small
The hotel was clean, everything was working. The room was a bit small but nicely furnished and the bed was good. The staff was very friendly and helpful. Breakfast was good but not outstanding.
A wonderfully friendly and helpful gentleman on reception who made us very welcome on our brief stay. The room was clean and adequate, if a little stuffy (it was mid summer). Easy walk to the Leaning Tower etc. The breakfast was not flash but we were all fed.
Friendly staff, central locations and free wifi the juice and coffee at breakfast aren't so good.
We asked for three single beds and that's what we got. The breakfast was plentiful and amazing coffee machine, my kids really enjoyed it - reception had plenty of maps and advice also the night porter was really, really helpful knew where to get the best pizza, quickest taxis etc everyone spoke english when we got stuck and the room was cleaned properly everyday even the towels were all changed and they did fix the toilet noises. the furnishings were very basic and the beds not very comfortable, toilet made an awful noise for the first couple of nights but this was fixed. All the photos on the site were of the better half of the hotel so not what we were expecting but it wasn't bad.
Close to the tower of Pisa in a quiet and old part of town. Having to wait ages to get the bill.
In a good location to tour the city of Pisa. Good staff, breakfast was good. No
I ran the Pisa Marathon - and the hotel was in a great spot that was close to the finish and close to the bus pick-up on the morning of the race. The staff there were very friendly and helpful.
Very helpful chap at the front desk. Excellent location near the tower and numerous restaurants but in a nice quiet street and overall no real complaints. The lift was a bit tempremental and the breakfast somewhat limited but this didn't detract from our stay whatsoever.
smart & welcoming - informal "family run" atmosphere
Proximity to the Leaning Tower, the roof terrace, and their recommendation of a good, inexpensive eatery nearby We would have liked proper fresh coffee at breakfast rather than self-serve from a machine
The building is amazing and the staff are very friendly. I can only talk from the point of view of the rooms I saw but they appear shabby. Room 214 can best be described as a bathroom with a bed in it. If you took the wardrobe and tv out it would essntially be a prison cell. The second room I had was 310. Marginally better in that it was en suite. The fixtures in the bathroom are horrible. My shower door wouldn't slide open and close properly, the shower head doesn't look like it's been descaled in years and the water barely dribbles out at a tepid temperture. The rest of the bathroom just comes across as a bit unclean. The whole place could do with a lick of paint.
The staff at the Royal Victoria Hotel were very helpful, room had very nice antique furniture and the breakfast was excellent
Buffect Breakfast was excellent - lots of choice, staff really friendly, Hotel very clean and just something different, unlike the modern run of the mill hotels - would definitely stay there again.
I extremely enjoyed the historic interior - real 19th? century furniture, pictures, maps. Sound isolation is not very good. Though it is not a great problem.
The hotel is in a central area, at a walking distance to the tower, the stores and train station (in case you plan to visit other cities). I was very well treated in the hotel. Although I had to go to airport very early in the morning, I could have coffee and some biscuits in the reception, which it was very good for me and not so common to see in other hotels. The area of the hotel is noisy, particulary in the weekend. I had difficulty to sleep in the first days.
Spacious old interiors and furniture, historically interesting, with no unnecessary modern trappings Noise from nearby student quarters
Nice old hotel.Good breakfast. It's sad to see an old hotel fall into disrepair. This would have been a grad hotel 100 years ago. The shell, dining area and feel are stil there, but the rest is in great need to modernization. Fixing th roof would be a good idea for a start. It would have meant I woldn't have been rained out of my room.
We liked the ambience of the hotel and the friendly staff
- Friendly staff - Nice Building - Quiet and within walking distance from the station / attractions - Had to pay to use Wi-Fi - Bathroom really needed updating (smallest shower I have ever been in, literally just enough room to stand up)
The location is beautiful, The staff is very friendly and helpful. The breakfast is good. The noise form the street.
Lovely comfortable large rooms with antique furniture. Great location - in the centre of everything and right on one of the busiest shopping streets. As the hotel is located on a main shopping street - the noise of an evening / night can keep you awake at night if you have a room which looks directly onto the street.
It was very clean and I found the staff multilingual, very friendly and helpful. The heating did not work, so they gave me another room, which was fine.
The design of the hotel was a medieval age design and was so nice. The room was clean. The staff was not good at english but they were kind and helpful. The location is in the middle of the train station and Pisa tower. You can walk anywhere in Pisa. The bathroom was very small but it was clean.
The view from our room - number 42 (i think) was amazing. Room was large and clean with comfy bed. Staff were not that friendly and breakfast is basic
The location is excellent and the staff were very friendly and helpfull. Being located at such an rather crowdy place, the atmosphere was very quite.
The view of the Pisa Tower from the window, even if only the upper part Wireless was only in the breakfast room and was 6 Euro fro three ours. Room was small and so was the bathroom
We stayed for one night and the location was amazing. You walk out of hotel and within a 2 min walk you were at the tower. Th breakfast was basic but enough. Rooms are a bit old but work
The hotel is really close to the leaning tower and the breakfast was good! The room was big enough for group of people or family. i didn't like the mosquitos that it didn't allow me to sleep.
very friendly staff, and cannot be beaten on the location! ony one person serving breakfast, so was a bit busy, but hey, this is the part of the experience!
Staff was very nice. Room was comfortable. Bathrooms modern. Location was amazing. Didn't have breakfast becasue we had to leave early, so I can't comment on that. FYI - You need to remember to turn in your key whenever you leave the room. There wasn't anything I didn't like.
The staff was great and it was easy to find. The rooms were clean and ours had a terrace. The shower stall was tiny, I could barely turn around in it.
Superior rooms located over Plazza excellent rooms extremely noisy early in the morning from 6am with road sweepers and 5.30am on thurs with set up of market in the square
Clean but very basic
Staff is nice and helpful. Hotel is in the center. The price is quite highe.
Helpful staff members, extremely close to tourist attractions and retaurants Lack of dedicated parking places, hotels inabillity to offer breakfast and extremely cramped en-suite facilities.
Excellent location - not far from the Central Station (by foot about 20 min.) and the Leaning Tower round the corner. No breakfast, helpful people at the reception desk, free shuttle to the airport!!!!!!!!! Value for money.
It's location in Pisa is perfect, on lovely street and very near all tourist outings.. It had sky tv but only a few channels in english, a few more channels needed as tourists need a rest and relaxing time now and again from all the walking.
Beautiful town in the mountains. Beautiful location for the hotel. no english tv
The staff was very friendly and helpful. In addition, the location is fantastic to see the sites.
Central location. Difficult to find by car.
shower was not powerful enough
Its location in the old centre of Pisa The breakfast
relaxed atmosphere and quiet location
The hotel is very centrally located, only about a ten-minute walk from the Leaning Tower. The breakfast was decent, too. The room was pretty tiny and the furnishings old and worn out, and there was a quite unpleasant, musty odor when I entered. I had to open the windows even though the weather was cold. Unfortunately this odor usually returned whenever I came back to the room during the course of my stay.
Friendly staff decor
Good localization and nice staff. The room would be much pleasant if it had more natural light.
front desk staff-very friendly and helpful. Excellent breakfast. Excellent location. Would recommend to family and friends. no
It is on the way to Pisa tower, close to fruit market, near famous brands shops, near good restaurants and trattorias Room too small, breakfast not very rich, check out too soon.
location and parking facility. english channel on TV.
Only used for brief overnight stay but impressed with very helpful reception staff and good breakfast buffet
Very clean, very quiet
Close to the center. A little shabby.
The location is good. The room was clean and well maintained. A perfect hotel if you're just passing through. The breakfast was quite poor.
The breakfast was nice with a decent amount of selection. The bathroom was clean. The room was quite dark and the beds were not very comfortable.
Good shower, good position, air conditioning good Bar never open, staff miserable, breakfast a bit boring
Its Location in the city and the distance from the airport.
Room was nice, spacious. We had our 5 and 8 year old daughters and the location was great. Breakfast was fine.
spacious room mould on the walls above the shower