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The room and the front desk staff were great. Everything was clean and comfortable. I went to a concert that night and when I came out I took subway and got off at the wrong stop. I was not sure how to get back to the hotel and could not get a cab (?) Anyway I called the front desk and one of the people on staff that night asked me where I was and actually walked me home via the phone....giving me turn by turn directions. Rude Valet staff- I forgot my computer in my car and had to call down to ask if they parked my car yet. There was 1 woman working that night and when they guy asked if she had already parked my car because I left my laptop in it, I heard her say loudly in the background, "You have got to be kidding me!" I would understand her "feeling" that way but to say it out loud is poor customer service.
Location is perfect. Right in downtown within walking distance of EVERYTHING. Great place to explore Service: Average Room: Average (missing a chair at the desk, was small, I had requested a king bed and it came with 2 fulls, stains on the walls, and had a questionable smell) Location: Good
Fast easy checkin and out procedures. Left a necklace in the suite after we had left the area, phoned hotel and it was shipped and received the next day. Excellent customer service, enjoyable stay. On morning of stay, after 2 days of extremely early mornings, housekeeping came by being very loud at 8:15am even though we had "do not disturb" signs on our door.
While we were checking in the head of housekeeping noticed we had a young baby and had a pack and play sent to our room within moments. It was so incredibly helpful! A service charge and a tip were already included in the morning breakfast service. I didn't notice and tipped on top of that. It's not a big deal but I tipped much more than I would have had it not been 6 in the morning and I'd already had the coffee I ordered.
The staff was courteous and the ballrooms were well managed. The rooms were dusty, run down, soft, old beds, mold ridden, headboard of bed was broken and tattered, and the hotel overall was out-dated.
The view and room accomodation Should have mini fridge included w/ room
Very nice room, good value. I could hear everything from the halfway in my room, especially when people opened or closed their doors.
Going to the bar and seeing how expensive a drink was. Wanted to give business but was not paying $16.00 for a shot.
Scenery from the water front side room Parking not very convenient or quite expensive
Place looks like it is stuck in the 1960's After you leave the lobby, place is old, and in need of a paint job
The hotel is across the street from the park so beautiful view. Room was very small, staff could have been a bit more friendly.
Front desk staff was nice. The bed was terrible sunk down in the middle. Bathroom wasn't that clean, couch had stains of something on the pillows and cushions. Paid for river view got city. And the parking is for BS valet was full had to pay 15.00 for the night. Would never stay there again even if it was free.
Location was great. It is close to sports fields, Stage AE & Warhol museum, Parking is expensive and extra.
The staff was very friendly and the breakfast was decent. The swimming pool was very small. The room was decent, but nothing spectacular. When we got there the sheets were very haphazardly placed on the bed and the towels weren't folded neatly.
Hotel room was very nice, spacious, and clean, Really enjoyed the mini kitchen and the layout of the room. I thought it was a little ridiculous to have to pay an additional 25 dollars for parking. You would think that paying 160 dollars a night that parking would be included. Other than that everything was good.
Staff was friendly and helpful!
Location only I have stayed here several times and the service has dropped to a level that I am considering other options in future. Hot water did now work, heard several complaints on this while there. Went to breakfast about halfway through designated time and there was absolutely nothing out, every station empty. Housekeeping came in room and left trash bag with trash in sink and another on chair. No refill of soap, coffee, etc. cleaned the glasses but then stacked them wet on top of each other.
The desk staff was not helpful in the least, they did not want to help make the stay a good one. I believe it is because we purchased the room through kayak so there was no discussion of displeasure at check out. The sheets were dirty with stains from other guests. The in room coffee pot did not work, I asked to have it addressed twice, but nothing was done about it. The TV remote did not work, I had to ask three times to get it replaced. The desk staff were unable to describe the amenities around PNC Park and did not seem to care if we enjoyed our stay or not. As if since our room was prepaid so they did not need to take care of us.
Location next to Heinz Field, PNC Park and many restaurants. Do not like the hotel's pet policy.
The bar in the lobby was nice and the complimentary breakfast was great. Had to pay extra just to park my car there.
The staff was a great help they were fast to deliver a microwave for our in suite party and helpful all around The sep living area and kitchen area
I stayed there to see a concert at Stage AE. It was a perfect location.
It was great to be able to walk where ever we wanted on the north shore and even walking downtown too! We loved the size of the room and what came with it as well. I enjoyed being on the higher floor as well. Our room was right beside the highway, we heard cars all night long, we were on the corner right next to road. We didn't like that there were no vending machines because drinks and snacks were overpriced at the front counter. $5 dollars for 2 bottles of water.
Only 100 yards to PNC Park! Great room with first class breakfast! Very accommodating staff. Great shuttle service. $22 per night to park was a downer but the hotel shuttle will take you anywhere in Pittsburgh so you don't have to drive! Location right next to elevated interstate bridge. With HVAC off, it sounded like cars were coming through the room! But with a/c running, could not hear traffic. Will definitely return.
There really wasn't much to like about the place. First, the charged us over nite parking for 20 bucks. Never mentioned it at check in. There was no room service. Our mini fridge never got cold. There was only an ice machine on the forth and second floor, the one on the forth floor didn't work the whole stay. The one on the second floor worked when we first got there, but by the time we went back for more it wasn't working again.
Great location to walk to the game. You have to pay for parking separate from room charges. $19 per night for parking.
great location, staff was helpful and friendly, price was excellent for the location. pool was tiny, would have have liked a hot tub!!!
This guest did not leave comments about this hotel.
The rooms were absolutely beautiful, like little apartments. The location was great as well. It was close to everything, and really was a nice hotel overall. Woman on the phone failed to mention that the pet deposit was NON-REFUNDABLE before I drove 3 hours to get there. That's a FEE, not a DEPOSIT. Wish I would have known. They also charged us $25 to park overnight, which was not mentioned prior to arrival.
Location was great. Staff was extremely helpful. Check in time was held up, waited 1 1/2 hours to check in due to hotel being sold out the night before.
Walking into our room was beautiful! I loved the full kitchen and king bed. Even the towels smelled so fresh and amazing. The location was perfect for our stay and was within walking distance to our favorite places. The staff was knowledgable and helpful
Great location. Great room. Pool was ridiculously small. Parking was $25.
Parking was too expensive based on the season -- $25 for overnight!
proximity to PNC park and Jerome Bettis' restaurant a little noisy from street level traffic
power outage during the night
We booked the hotel for it's location next to PNC Park, as we had Pirates tickets. You literally walk out the lobby door and the stadium is across the street! IT was very hard to get to the hotel on the day of the game, since streets were closed and it was not the kind of area to just go around a block! The GPS was little help! We could literally see the hotel and couldn't get there for 20 minutes!!
The suite was amazing and the location, directly across from PNC park, was perfect. Breakfast was average. Nothing to get excited about. Parking was not included so a charge of $25 per night was charged.
Great location! Good Breakfast.
Very clean and nice looking rooms. Convenient location, close to stadium. Just a short walk to downtown, close enough without having to pay for an expensive downtown hotel! Our room was right next to the freeway but I'm a fairly heavy sleeper so it didn't bother me much.