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The location was very good-near the staion and town. We had a warm welcome and the rooms were very clean and comfortable. We had lovely breakfasts and could come and go as we pleased keeping our own key. Quiet location.
Hotel was immaculately decorated in typical German style and very comfortable. Breakfast was very good. The only power point was for the TV - one or two additional power points in the room would have been useful
It was good value for money. We were well informed of the layout of the town and where to find interesting places and resturants. Nothing specific about the hotel except that it is an uphill walk from the station, made more difficult with luggage.
The welcome, food etc, were all very good, distance from river, Market Place and transport - all very good. I have not ticked any of above boxes, because they did not really apply to our small group. (for myself the weather was on the hot side, but that is an advantage for some) There was room for improvement in the en-suite, there is no reason for complaint,
It is near station
The staff were very friendly and approachable - a really pleasent atmosphere.
We were met at Reception by Conny , a very friendly and helpful person, who showed us to the room which was very clean indeed. There were 2 bottles of water plus biscuits for us free of charge, which was a very nice touch. The location was reasonably quiet and the comfortable room ensured a restful night. Breakfast was very good indeed with the servery being replenished very frequently. Their brochure describes the hotel as a two star, but in my opinion it is worth much more and very well worth the money charged. In Andernach itself the Restaurant Zum Franziskaner is well worth a visit as the food was fantastic and the prices very good indeed. No. Everything was just right for us.
Convenient to the motorway and to the centre of Andernach.
Close to the city center. Good and nice hosts. Good breakfast with the possibility to make your lunch and bring it with you for the day. Better ventilation from the bathroom could have been very nice. Bit more parking space just near the hotel. A bit larger TV.
total concept of a hotel garni very well executed with a very good eye for details. very well served our purpose of an overnihgt stay in the beginning of a trekking along the Rhein
The location was excellent. It was quiet and great for exploring the Rhine and Mosel regions. Manager was outstanding and very helpful in all respects. Pillows were very poor, but were replaced immediately upon request. Heating was also inadequate.
The general appearance of the building and the beautiful guest lounge The ultra modernised bedrooms which were clinical, being all white and sparsely furnished
The room was very clean, the staff was friendly and the breakfast was good. Value for money. The room could offer a little bit more comfort ( everything is there, but basic)
Hotel staff. location (green and peace) It is a little bit tricky find the hotel... but with a Tom tom you can go everywhere...
The rooms are all on the second floor and there is no lift, so if you have a problem with stairs this is not the hotel for you. Other than that this is one of my favourite hotels. It’s not perfect but I rate it 10 out of 10 because once I get here I can completely relax. The food is excellent and the staff are genuinely friendly.
Quiet, pleasant location. Terrace and gardens. Noisy door locks and latches and slamming doors echo around what is a large old building. Evening meals/snacks, good quality but pricey.
A nicely appointed and clean hotel with character and in very peaceful and pleasant grounds. The hotel was decorated with original paintings and had a classy feel to it. Finding the hotel may have been difficult without satnav but there was ample parking. The staff were friendly and helpful.
We booked 2 bedrooms, we arrived at around 20:00, I had a very nice bedroom however my collegue received a very low quality bedroom in the cellar without window, we asked to change however the hotel was fully booked, they booked another hotel for us but gave us the wrong address, took us 1 hour to find hotel, very bad experience and I would not recommend this hotel to anyone!!!
Nothing Hotel did not offer Facilities as advertised. Resturant was closed. Themed room Morroco was with Swedish Furniture Albiet ratan the only morrocan feel was the casablanca movie picture one wall mirror and 3 small camels on top of the ikea style wardrobe.
facility was excellent and staff was very hospitable. nothing
window view over the Rhine. Quiet. Character of the building. Ate dinner and had a very nice meal. Nice breakfast also included in price. Had a couple of restaurants close but not too much nearby.
Fantastic view of the Rhine. Wonderful location. I was also pleasently surprised by the free WiFi. Good receptiion in most rooms.
Le personnel de service est exceptionnel. Room-service. Génial! Parking couvert gratuit à deux pas. WiFi payant La couette du deuxième lit manquante... çA fait un peu froid et austère... L'équipement n'est pas fonctionnel: bureau trop petit, Minibar no-refill, la ventilation de la salle de bains fait un boucan d'enfer, la chasse d'eau est manuelle, le petit déjeuner est quelconque, "l'attitude client" est pingre, voire méfiante... Le Chef est d'une arrogance rare et d'une médiocrité affirmée. Le restaurant dit "gastronomique" est un attrape-couillon et la cuisine "légèrement méditéranéenne" laisse rêveuse... Par contre, la deuxième cuisine.... Celle de la cave des "nigauds" et des ignards des hautes sphères de l'attrappe- couillonnât, celle-ci est excellente... Vu que le chef a fait son apprentissage très certainement dans le genre.... Mais vraiment excellent, tellement qu'on est agréablement surpris ... autant qu'on est désagréablement déçu un étage plus haut... Qui pète légèrement voire vachement plus haut que son cul...
Nice location and very pleasant staff. Hotel room was old and bathroom could use a remake.
nice room, good atmosphere, excellent food !
very helpful staff good accomodation and an excellent chef great!!!!
I could not fault this hotel. The rooms were very clean and comfortable, and the staff were very welcoming and helpful. We found the food to be excellent value for money. The only downside to this hotel is that they still allow smoking in the bar area.
Convenience and closeness to the centre of Andernach
The cleanliness and comfort of the rooms combined with high service from the hotel staff and good food and drinks. Early breakfasts. The W-lan quality varied a lot from room to room and over the time. A strong fire wall prevented my SonicWALL Global VPN connection (a safe 128-bit coded communication) to my desk top in Sweden.
wireless Internet, the arrival at the night is possible It is not enough of a soap in the holders of a toilet and shower
wonderful service, location and food
Restaurant attached serving good food. Free ample parking. Quiet. The restaurant has two sitting areas: smoking and somewhat less smoking.
Excellent large room with all facilities required, very clean and excellent food available in the bar area. Very friendly and helpful staff.
The staff were very Kind. We have two children and they were very happy to help
Friendliness and welcome from staff
The rooms were big and comfortable. Nothing was translated into English, all the way through the hotel.
Design and comfort of room was amazing, everything perfectly done and attention to detail was impressive Indoor swimming pool would have made the spa facilities perfect (separate from the spa area, another room next to the spa area could be an option)
The restaurant staff was very helpful. I wish the staff had spoken more English. I asked the room be cleaned one day. New towels appeared and the glasses were not replaced with clean ones.
The hotel catered well for English speaking guests with English translated menu in the Schloss Engers restaurant. We found the food, both breakfast and dinner, to be excellent. Most of the staff did speak English and were very helpful.
Friendly staff, very helpful . Nice location at the border of the Rhine .
lovely hotel ,good position by rhine ,very friendly helpful owner ,lovely 1st floor bedroom ,excellent breakfast, will stay there again .
A beautiful view of the Rhine river and right next to the old city with many shops and restaurants. The hotel was very clean and the owner let us park our motorcycles in her garage.
The hotel is good and have a perfect stuff.
Welcome from reception, shown to very large room for the 3 of us. Small ensuite but excellent shower. Good breakfast with Rhine views. Helpful staff. Easy to find parking. Homely decor.
The restaurant was not open during my stay which was a little inconvient
The staff were really helpful and sorted out car parking immediately I arrived and made recommendations to what to see nearby.
Everything. The rooms were very clean and spacious. The owner and the rest of the staff is very very nice. The breakfast was very good, with different kind of breads, so our uncle enjoyed a lot the food there. Not really... price good... room nice and clean... customers happy :)
Everything was very good None
Nice hotel, well placed near city center. Nice staff with english knowledge. Wireless Internet included. Only a few food choices (only one kind of cheese, one kind of meat, no vegetables) for the breakfast. No parking at the hotel and very difficult parking in the area.
Location to central station
Nice, clean, comfortable hotel. Very nice breakfast buffet.
Near Newwied station(about 10 min by walk),near city central and also near the Rhine river. If they have inter-net facility, It might comfortable for me.
lovely riverside hotel - god views of shipping on the Rhine
Nice location. Good off-season pricing. We had an unplanned late arrival. Tried several times to inform hotel. Someone finally picked up after the fourth attempt. We were given the feeling that it was a real problem to check in at 23:15. Night porter was grumpy and not very civil. Recommend this hotel only if you arrive before night porter's bedtime!
The view of the Rhine. Centre of the town quite near. Interesting old city. The kitchen was already closed at 20.00 h. The smell of friture throughout the groundfloor.
Nice quiet location, good breakfast buffet, excellenmt view of the river. The lighting system is straight out of a 19th century movie. It's so dim you actually feel your way around instead of seeing.
Friendly owners and staff
This was our third overnight stay over several years and we like the location as well as the food. No
Nice view of river. Dining room good. Room was comfortable. Breakfast was good and afternoon coffee and cakecosting 3.5 euros was good. There was no hotel parking. The evening menu was in German.
situated nicely, near the Rhine, in front of the ferry bridge of the KD cruises. Ideal as starting point for excursions (Rhine cruise, Koblenz, Laacher See,etc). Helpfull staff, very clean and a lot of facilities. Excellent service. no free parking space
Nice view, good service
We were given a single room with two beds pushed in-no room for luggage or to walk around to bathroom. Overall condition of hotel was worn and dirty rather than charming.Virtually no reception or help in seeing city. beware
Very close to the autoroute and clean.
Excellent evening meal. Close, free parking. Small room.
The hotel was very nice, in excellent condition, you could see that they made strong efforts to keep it nice and they cared. Restaurant service was friendly and fast, food was very good. Free parking right in front of the main door. No.
We found hotel staff very friendly and obliging , food and service was excellent.We used the hotel as a base whilst visiting Nurburgring for F1 and it was ideal being only a half hour drive. The only criticism we had was that the restaurant / bar area lacked background music.
They had internet access in room for no cost. Big room. No english television except CNN a common problem in germay, It was a hot night no aircon and was noisy as seemed to be a party going on in restaurant maybe cause hot no one could sleep
excellent room, lovely staff
Both the staff and the room were very welcoming after a long journey. The room was clean and comfortable and had a very contemporary feel to it. The mini bar / fridge was out of order.
The distance from the guesthouse to the hotel. There was no parking as stated due to the grounds being laid out for an open air concert. The evening meal was a disaster despite a fabulous menu A formal complaint was made and the cost was deducted from the bill. It took 2 hours from starter to main course,despite several complaints
Clean modern well equipped guest room, tasteful bathroom, excellent breakfast.
The Staff was friendly at the reception. Very friendly in the restaurant ( which offers excellent food) but was rather empty that evening, just another table. From the website you might understand you will sleep in a castle at very attractive prices. In fact the lower pricing is offering rooms in a guest house located at 300 m distance from the reception. Rooms are clean, but located on the side of a very busy trafic road. So If you want to sleep in the castle you will have to book higher prices rooms. Not also sure the price from the Booking.Com reservation was the same than the one invoiced.
calm, peaceful Wifi was not working on the 2nd floor and the photos on the internet did not reflect the reality (it is the Gästehaus and not the Schloss, so please make it clear)
It was a beautiful palace. The staff was more than courteous and helpful. Information said breakfast was $8.00 per person. While my son and I had only coffee the first morning and nothing the second morning, $32 was added to the room cost. a surprize, but am writing them directly as it could have just been an assumption on someone's part.
clean the street beside the room was too noisy
Rooms a short walk away from schloss but large, modern and clean. B'fast was superb and easily the best we had during our stay in the Rhine. Food in Restaurant v good but wine expensive (no bottle for less than 23 euro).
Nothing much, but brfeakfast was reasonable. Ghastly building design.
Breakfast very good, good standard of hygiene. Room clean, mini-bar very useful, not too expensive. Liked the balcony, chairs not very comfortable, loungers would have been nice. Would have liked someone to have been on site when we arrived.