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Nothing Hotel did not offer Facilities as advertised. Resturant was closed. Themed room Morroco was with Swedish Furniture Albiet ratan the only morrocan feel was the casablanca movie picture one wall mirror and 3 small camels on top of the ikea style wardrobe.
Quiet, pleasant location. Terrace and gardens. Noisy door locks and latches and slamming doors echo around what is a large old building. Evening meals/snacks, good quality but pricey.
The general appearance of the building and the beautiful guest lounge The ultra modernised bedrooms which were clinical, being all white and sparsely furnished
The room was very clean, the staff was friendly and the breakfast was good. Value for money. The room could offer a little bit more comfort ( everything is there, but basic)
The rooms are all on the second floor and there is no lift, so if you have a problem with stairs this is not the hotel for you. Other than that this is one of my favourite hotels. It’s not perfect but I rate it 10 out of 10 because once I get here I can completely relax. The food is excellent and the staff are genuinely friendly.
A nicely appointed and clean hotel with character and in very peaceful and pleasant grounds. The hotel was decorated with original paintings and had a classy feel to it. Finding the hotel may have been difficult without satnav but there was ample parking. The staff were friendly and helpful.
The location was excellent. It was quiet and great for exploring the Rhine and Mosel regions. Manager was outstanding and very helpful in all respects. Pillows were very poor, but were replaced immediately upon request. Heating was also inadequate.
We booked 2 bedrooms, we arrived at around 20:00, I had a very nice bedroom however my collegue received a very low quality bedroom in the cellar without window, we asked to change however the hotel was fully booked, they booked another hotel for us but gave us the wrong address, took us 1 hour to find hotel, very bad experience and I would not recommend this hotel to anyone!!!
Hotel staff. location (green and peace) It is a little bit tricky find the hotel... but with a Tom tom you can go everywhere...
facility was excellent and staff was very hospitable. nothing
The rooms were big and comfortable. Nothing was translated into English, all the way through the hotel.
The hotel catered well for English speaking guests with English translated menu in the Schloss Engers restaurant. We found the food, both breakfast and dinner, to be excellent. Most of the staff did speak English and were very helpful.
Design and comfort of room was amazing, everything perfectly done and attention to detail was impressive Indoor swimming pool would have made the spa facilities perfect (separate from the spa area, another room next to the spa area could be an option)
The restaurant staff was very helpful. I wish the staff had spoken more English. I asked the room be cleaned one day. New towels appeared and the glasses were not replaced with clean ones.
window view over the Rhine. Quiet. Character of the building. Ate dinner and had a very nice meal. Nice breakfast also included in price. Had a couple of restaurants close but not too much nearby.
Fantastic view of the Rhine. Wonderful location. I was also pleasently surprised by the free WiFi. Good receptiion in most rooms.
excellent room, lovely staff
The distance from the guesthouse to the hotel. There was no parking as stated due to the grounds being laid out for an open air concert. The evening meal was a disaster despite a fabulous menu A formal complaint was made and the cost was deducted from the bill. It took 2 hours from starter to main course,despite several complaints
Rooms a short walk away from schloss but large, modern and clean. B'fast was superb and easily the best we had during our stay in the Rhine. Food in Restaurant v good but wine expensive (no bottle for less than 23 euro).
calm, peaceful Wifi was not working on the 2nd floor and the photos on the internet did not reflect the reality (it is the Gästehaus and not the Schloss, so please make it clear)
Clean modern well equipped guest room, tasteful bathroom, excellent breakfast.
Both the staff and the room were very welcoming after a long journey. The room was clean and comfortable and had a very contemporary feel to it. The mini bar / fridge was out of order.
It was a beautiful palace. The staff was more than courteous and helpful. Information said breakfast was $8.00 per person. While my son and I had only coffee the first morning and nothing the second morning, $32 was added to the room cost. a surprize, but am writing them directly as it could have just been an assumption on someone's part.
The Staff was friendly at the reception. Very friendly in the restaurant ( which offers excellent food) but was rather empty that evening, just another table. From the website you might understand you will sleep in a castle at very attractive prices. In fact the lower pricing is offering rooms in a guest house located at 300 m distance from the reception. Rooms are clean, but located on the side of a very busy trafic road. So If you want to sleep in the castle you will have to book higher prices rooms. Not also sure the price from the Booking.Com reservation was the same than the one invoiced.
clean the street beside the room was too noisy
The cleanliness and comfort of the rooms combined with high service from the hotel staff and good food and drinks. Early breakfasts. The W-lan quality varied a lot from room to room and over the time. A strong fire wall prevented my SonicWALL Global VPN connection (a safe 128-bit coded communication) to my desk top in Sweden.
Excellent large room with all facilities required, very clean and excellent food available in the bar area. Very friendly and helpful staff.
Restaurant attached serving good food. Free ample parking. Quiet. The restaurant has two sitting areas: smoking and somewhat less smoking.
The staff were very Kind. We have two children and they were very happy to help
Friendliness and welcome from staff
Convenience and closeness to the centre of Andernach
wonderful service, location and food
I could not fault this hotel. The rooms were very clean and comfortable, and the staff were very welcoming and helpful. We found the food to be excellent value for money. The only downside to this hotel is that they still allow smoking in the bar area.
wireless Internet, the arrival at the night is possible It is not enough of a soap in the holders of a toilet and shower
Location to central station
Nice, clean, comfortable hotel. Very nice breakfast buffet.
Nice hotel, well placed near city center. Nice staff with english knowledge. Wireless Internet included. Only a few food choices (only one kind of cheese, one kind of meat, no vegetables) for the breakfast. No parking at the hotel and very difficult parking in the area.
Near Newwied station(about 10 min by walk),near city central and also near the Rhine river. If they have inter-net facility, It might comfortable for me.
Everything was very good None
Everything. The rooms were very clean and spacious. The owner and the rest of the staff is very very nice. The breakfast was very good, with different kind of breads, so our uncle enjoyed a lot the food there. Not really... price good... room nice and clean... customers happy :)
Nice view, good service
Nice view of river. Dining room good. Room was comfortable. Breakfast was good and afternoon coffee and cakecosting 3.5 euros was good. There was no hotel parking. The evening menu was in German.
We were given a single room with two beds pushed in-no room for luggage or to walk around to bathroom. Overall condition of hotel was worn and dirty rather than charming.Virtually no reception or help in seeing city. beware
Nice location. Good off-season pricing. We had an unplanned late arrival. Tried several times to inform hotel. Someone finally picked up after the fourth attempt. We were given the feeling that it was a real problem to check in at 23:15. Night porter was grumpy and not very civil. Recommend this hotel only if you arrive before night porter's bedtime!
The view of the Rhine. Centre of the town quite near. Interesting old city. The kitchen was already closed at 20.00 h. The smell of friture throughout the groundfloor.
This was our third overnight stay over several years and we like the location as well as the food. No
Friendly owners and staff
situated nicely, near the Rhine, in front of the ferry bridge of the KD cruises. Ideal as starting point for excursions (Rhine cruise, Koblenz, Laacher See,etc). Helpfull staff, very clean and a lot of facilities. Excellent service. no free parking space
Nice quiet location, good breakfast buffet, excellenmt view of the river. The lighting system is straight out of a 19th century movie. It's so dim you actually feel your way around instead of seeing.
lovely riverside hotel - god views of shipping on the Rhine
Breakfast very good, good standard of hygiene. Room clean, mini-bar very useful, not too expensive. Liked the balcony, chairs not very comfortable, loungers would have been nice. Would have liked someone to have been on site when we arrived.
Nothing much, but brfeakfast was reasonable. Ghastly building design.
Close to the city center. Good and nice hosts. Good breakfast with the possibility to make your lunch and bring it with you for the day. Better ventilation from the bathroom could have been very nice. Bit more parking space just near the hotel. A bit larger TV.
We were met at Reception by Conny , a very friendly and helpful person, who showed us to the room which was very clean indeed. There were 2 bottles of water plus biscuits for us free of charge, which was a very nice touch. The location was reasonably quiet and the comfortable room ensured a restful night. Breakfast was very good indeed with the servery being replenished very frequently. Their brochure describes the hotel as a two star, but in my opinion it is worth much more and very well worth the money charged. In Andernach itself the Restaurant Zum Franziskaner is well worth a visit as the food was fantastic and the prices very good indeed. No. Everything was just right for us.
It is near station
Convenient to the motorway and to the centre of Andernach.
The location was very good-near the staion and town. We had a warm welcome and the rooms were very clean and comfortable. We had lovely breakfasts and could come and go as we pleased keeping our own key. Quiet location.
It was good value for money. We were well informed of the layout of the town and where to find interesting places and resturants. Nothing specific about the hotel except that it is an uphill walk from the station, made more difficult with luggage.
The welcome, food etc, were all very good, distance from river, Market Place and transport - all very good. I have not ticked any of above boxes, because they did not really apply to our small group. (for myself the weather was on the hot side, but that is an advantage for some) There was room for improvement in the en-suite, there is no reason for complaint,
The staff were very friendly and approachable - a really pleasent atmosphere.
Hotel was immaculately decorated in typical German style and very comfortable. Breakfast was very good. The only power point was for the TV - one or two additional power points in the room would have been useful
total concept of a hotel garni very well executed with a very good eye for details. very well served our purpose of an overnihgt stay in the beginning of a trekking along the Rhein
lovely hotel ,good position by rhine ,very friendly helpful owner ,lovely 1st floor bedroom ,excellent breakfast, will stay there again .
The hotel is good and have a perfect stuff.
A beautiful view of the Rhine river and right next to the old city with many shops and restaurants. The hotel was very clean and the owner let us park our motorcycles in her garage.
Friendly staff, very helpful . Nice location at the border of the Rhine .
Welcome from reception, shown to very large room for the 3 of us. Small ensuite but excellent shower. Good breakfast with Rhine views. Helpful staff. Easy to find parking. Homely decor.
The staff were really helpful and sorted out car parking immediately I arrived and made recommendations to what to see nearby.
The restaurant was not open during my stay which was a little inconvient
The propriator was very helpful and friendly. The breakfast in the morning was first class with the propriator and his wife making eggs and serving coffee to the guests. The hotel lift is small and old
Good breakfast, good location, big room. No electric sockets in the room. The bath is not convenience for mature poeple.
excellent view over the Rhine, central location in Andernach one reason for choosing the hotel was that is advertised as 'pets by arrangement' But when we called to arrange we were told it did not take dogs.
Our room was a good size and looked newly decorated throughout, with great views overlooking the Rhein. We were very impressed by the wide choice of foods at the buffet breakfast. The free wi-fi internet was only available in the downstairs guest lounge. We did complain and five days later, it was possible to access it from our room.
The micro and macro location of the hotel is excelent - nice location at the river banks of Rhein and close to main interesting places around like Mosel valey, Cologne, Koblenz, Nuerburgring etc. It is a small familly run hotel and the hotel owner is very polite and helpful. A variety of food is served for breakfast. No
It was right on the Rhine river and right across from the Rhine river Boat docks. The staff was very helpful and friendly. The price is great. Bathrooms are really small but the hotel is a great bargain.
Wonderful service by Freddy and his team! Thanks for making our stay so welcome! The great views and sounds of the Rhein River(river, trains, barges etc)!
The staff (owner) was fantastic, he went out of his way to help us with a mix-up in our reservation (a mistake on our part).
The staff was so helpful and friendly. Love the breakfast buffett.
Good location overlooking the Rhine. Our request for a room with a river view was met and indeed we had the bonus of a small balcony. Staff were welcoming and provided an excellent breakfast. Overall great value for money.