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the staff is the best at the restaurant!!! Manolis and Maria are great people!!!
nice hotel resort,nice pools, nice breakfast and friendly staf some staf at the reception should be trained more and
Nice hotel, by the beach. Located in Platanias, one of the most cosmopolitan places in Chania, Crete.
Buffet breakfast was awesome
Very nice hotel! Everything exellent.....Try it! None
This hotel was amazing. The view from the pool chair was luxurious. The food and beverages were mouth watering. The staff was fun, friendly and professional. The hotel itself is one of the nicest I've stayed in. When they describe a "couch bed" they really just mean you are sleeping on the couch, it is in no way a bed. The town and surroundings are a bit run down but the beach is nice.
Beautiful pool & outdoor space , extensive breakfast, very nice view of the water. Very clean. Nice staff. Rooms were a bit dated in decor & instead of one large bed for two people it was two smaller beds right next to each other. Not my favorite, but it's pretty common in Europe.
The room was clean . The wait staff was very efficient. They don't turn the air conditioning on until June regardless of the weather. The temperature in our room was in the 80's. The food was very average and should be warmer.
there were activities thru out the day for children and adults; also evening activity for children and adults. kids LOVED it!
beach is not prepared as hotels facilities, a lot of rocks, only few beach umbrellas
The staff was great!!! The smoking
Lots of space, good swimming pools, all-inclusive Worn-off, noisy and crowded, poor catering
Location- close to nice town Chania, but in the same time isolated from the street croud. Entertaiment was applicable for all generations. Sometimes, food was not tasty!
Staff courtesy and efficiency, great swimming pool complex, food plenty and of reasonable quality. Lounge and common areas climate control (air conditioning was available only in rooms and dinning areas), needs refurbishment in many areas, as most facilities are quite old, room service is an issue.
Great value for the bucks -- overall awesome! I read a few negative reviews regarding the resort's rocky beach, but we found the rocks no hinderance and enjoyed it all the same. I also read that there weren't many other venues around, but we found that beachside boardwalk and other venues (behind/next to resort) there to be delightful. A truly wonderful holiday--many thanks!!
Staff execllent, food varied, good quality and plentiful. Great pools for all the family. Nice quiet location, great for families with kids as everything was close. Rooms a little small for a family and need renovation. The animation team were ok, but could have been a little better esp. the evening show.
front desk staff was terrible.
The looking of a little village in greece The staff, cleaning of the room and service.
Great location, friendly staff, wonderful place to relax. Close to lots of restaurants and beaches and also has an amazing pool. Great!
Nothing. Yes, terrible rate. Toilet leaked, no paper, no soap, tv did not work. Phone did not work. Bed was hard. No water view.
The location was ideal for our holiday, easy walking distance to the beach and nightlife. The swimming pool and grounds were very good. I think the accommodation was comfortable,however, the tap in our bathroom was not secured to the bason. This did not affect the usage but could have been a problem. I feel the rooms need a face lift. The super market located near to the swimming pool has closed although it is still advertised within the information booklet in the rooms and the signs are still displayed throughout the grounds.
Relaxed by beach and pool
The staff was really good and very effecient in responding to any problems we had. Also we liked the settings of the hotel and we were so close to the shops when we needed it.
The staff is friendly very much. The rooms are quite big. The pool is very pleasant and except for a short not deep area 2.8m deep. To swim in it is very good activity. The restaurant and reception building is situated in front of the pool, and the buildings of all rooms stand very close to them. If you demand something the staff help you right away. The internet access is operating but sometimes the connection is broken in the hotel and the whole village area too. The food service and the cook woman both are good but may be the variety of foods may be larger. This hotel is a wonderful starting place to travel around the whole Hania and Rethimno prefectures. The only not so good thing the little expensive breakfast fee. In Rethimno in an elegant restaurant anybody can get a large continental breakfast for 5€.
everything was ok, room very clean, very nice location, very nice surroundings nothing particular
Stayed for a very short time, waiting for a comeback! Excellent value for money,really nice-clean and comfortable room. Has a very nice pool bar,kids swimming pool and lots of green.We were very happy with the location.Very friendly and polite service,extremely helpful manager.Thank you!
Very good hotel!! Large room, quite and friendly atmosphere. Cleaning ladies made a very good job and the staff was very friendly and helfull. We will come back !! The distance from the sea. About 600 meters but it was only 4 minutes walking, so was ok!!
Great hotel. Excellent room, very clean and tidy. Polite staff, the location is ideal as it isnt right on main street with the noise and the traffic. Room was quite spacious, with extra sofa, table and 4 chairs, sink, kitchen and fridge. There's a balcony to chill too.
Spacy, next to an olive garden with clean large pool Balconies to close to each other
I like the location, nice pool, room design. I am very like friendly mood of the receptionist (especially Maria). I dislike bad working bathroom equipments ( you just cannot to make proper temperature of the water in the shower, sink cannot to work properly), absence of the changing cabins on the beach, awful breakfast (small choice, bad coffee, cheap ingredients), small underground parking (do not enter there if You suffer from claustrophobia).
A really professionel staff... all over. We got a nice clean Junior Suite with a beautiful Sea view - fantastic. Also a beautiful beach close up to the hotel and pool. We got a bottle of red wine include card from the staff - maybe because of our stay 3 month ealier.. "Thank you very much! - Marianna" - See you next year... no
Everything was very good. Very helpful staff, clean and comfortable rooms, good breakfast. We enjoyed our stay in the hotel! I would not advise make manicure in the hotel's spa...
Staff attention and hotel location. The beach is wonderful. They charge beach chairs for guests. It shoud be free or included in the room rate.
I appreciated to much the professionalism, courtesy and efficiency of all staff. Also, I much appreciated the quality and cleanliness of the room and the variety and quality of services. The choice of main courses of the dinner buffet is a little limited
It was quiet and exellent swimming pool and benks and the rooms very nice. no
Bianca, the receptionist. She was delightful. We stayed at the hotel during a petrol strike and she was very understanding and helpful. Out of the way with very little else around the area. Long way from Plateneas.
The staff were invariably friendly and helpful. The ppol was always clean and it was very close to the beach. It was very remote and a warning that it would be difficult without personal transport would have been very helpful. Although we didn't eat dinner in the hotel, the buffet food looked very unappetising and overpriced. The hotel was incredibly difficult to find at 11pm with appallingly inadequate sign; we drove past it 3 times without seeing it.
Size of 2bed appt and quiet location on beach
good and clean environment, pleasant swimming pool, good food and large servings at hotel restaurant, spacy rooms, attentive to the rooms by the cleaners Stinginess in toilet paper, nasty smell around the garden- dirty beach by the hotel
We were at Asterion in the last week of season and practically had the hotel to ourselves! The people at Asterion were very friendly & polite & helpful! Thank you! Please heat the pool!
staff were very friendly and helpful, prices of food items served was very reasonable the music played at the pool area was too loud
It was very clean, and the room was very nice. The staffs were very friendly and helpful. It was a little bit noisy because it is near the road.
Nice position, friendly people and very nice and clean rooms. Value for money nearly perfect
The hotel is located in a very good spot and have an excellent service. Their hospitality is fantastic, the room was nice and clean and they make you feel welcomed from the moment you arrived. I can really recommend this hotel and will go back and stay there as soon as I return to Crete.
- Towel change every three days not appreciated. - English not spoken by employees.
Excellent holiday, the hotel was ideally situated for our needs and it was very clean and the staff were friendly. Very relaxed from the moment we arrived.
Central location and nice apartment (balcony with ocean view). Place to park the car nearby. I would definitely came back. We stayed 3 nights and the towels were never changed.
The hotel is very close to the beach and our room had a lovely sea view. The apartments are nice and clean and quite modern, within easy reach of all the bars and shops along the main strip of Platanias. The staff made us feel very welcome, we will stay there again if we travel back to Platanias.
Friendly owners Noise from main road made balcony unusable. Parking at rear of apartments was in a very scruffy area with an abandonend car on the plot. We had better value hotels complete with all facilities for the same price or less during our trip to Crete
It was very central to all facilities,easy to find, nice people, helpfull. We did realy enjoy our stay. Parking was a bit of a problem.
Very very friendly peple, nice and comfortable. Not the best location, almost 20 min. driving from the town center.
Location/ Ambiance / Pool Area/ Night entertainment/ Drinks/ Relaxing/ Great for Kids
Free upgrade to executive floor - amazing semiprivate pool!! Little flexibility with timetables - hot food not served in the pool at 4:03 pm when the official time finished at 4:00 pm
Good quality hotel, lovely view, decent service, good room and bathroom. Hotel food was good for a buffet. Convenient for getting to beaches and into Chania, which is a lovely town. Twin beds rather than double (with separate covers) - not a big deal but a bit inconvenient even when pushed together. Also, we were staying near end of season so some things were winding down (like restaurant opening times). But very good overall.
nice view, good breakfast, nice hotel.
Breackfast was acceptable. Awful hotel,the bed was the most uncomfortable I have ever slept in, we got no sleep the whole night and we were refused a refund even thoiugh we did not stay the second night. The hotel is not a five star maybe a two star at most.
Very good pool, comfortable lounge and pleasant restaurant areas. The beds are too hard.
the location of the hotel is good. the pools in the hotel is just great!!! the view of both sea view room and pool are really stunning. The food is awful!!!! and the rooms are really old, no comfortable at all. like three stars! the service of hotel staff is just ok.
The Scenery fron the hotel was wonderful. having breakfast, near the pool was lovely, the pool was great, the rooms comfortable, and the bus into the old town started at the hotel gate No 23. Trying to walk up the very steep entrance way after a night of drinking the local whine
Very nice hotel with a great pool area and a perfect view. Close to Chania town.
Good location and view. Prompt room service. Clean The main comment is that this hotel is not really a 5 star hotel rather it is a good 3 star / poor 4 Star hotel. Another point we did not like was that they did not read our request (we were honeymooning and requested to be in the Panorama blue section which is supposedly good). We got no upgrade or any special treatment because of our honeymoon in contrast to the other 2 hotels we stayed. We didn't like the breakfast time which was till 9:30, which was way too early for vacations, meaning that there was a lot of people trying to have breakfast between 9:00 - 9:30 with not enough tables to sit !!! The hotel staff was also rude on occasions. The rate was too high for what it was offered