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swimming pool Food in the restuarant was not particularly good.
The rooms were spacious and very clean. The bathrooms were great with plenty of towels and toiletries, the shower was very good. The Room Service food was terrible.
The hotel was very clean and staff were very helpful it was very convenient for where we wanted to be
Thalasso centre was free to use as guests of the hotel. The staff very helpful and food was great. I felt relaxed. Good experiance we will stay again. The fact that I could not make a hot drink during the night which I do every night.
This is a relatively new hotel and it is designed really well. There are plenty of roomy areas in teh reception/bar areas. There were quite a few people staying using the spa and they walked through the reception in their robes to get to the life which was not really ideal.
I liked the staff who without exception were so helpful and cheerful! My wife and I thoroughly enjoyed our stay at the hotel. The restaurant provided first class food. The only slight criticism was that the coffee at breakfast came out of a machine. It would have been better if fresh coffee could have been provided as after all its the coffee that Spain is famous for!
The food, both restaurant and breakfast, was absolutely superb! Lovely view from the room/balcony, and excellent facilities available at the spa etc, although I never had the time to sample them unfortunately. Very nice to have free car parking attached to the hotel,and direct access from there to you room via a lift. Great location too. Only wish I could have stayed longer.
Fitness and health centre It was a large corporate hotel not a place to go for two weeks, no entertainment although there was a piano there. Opposite a sewerage plant and a busy main road, smell wasnt good on occasions. Swimming pool outside was in shade so cold and traffic noise not acceptable. Most of the staff did not speak English apart from reception.No trips or tours could be organised.No English newspapers available.
the spa was superb, friendly staff ensured the experience was fulfilled. the staff were happy with my guide book spanish!
Location and newness of facilities Yes - They did not have air conidtioning on during the night and even in January it was hot and stuffy at night and difficult to sleep. Door to balcony could not be left open because it was very noisy, either from other guests or the road at the front of the hotel
The hotel is in a beautiful setting right in the middle of a golf course, it is well laid out with some modern decor. The staff were extremely helpful, nothing seemed to be too much trouble, anything we requested was sorted quickly and efficently. Rooms were a good size and well equipped Showering and changing facilities for guests whose room needed to be vacated prior to departure for the aiport were poor and not in keeping with this lovely holtel
The quality of the room(103) was first class. The breakfast facilities were excellent. 13 years since we last stayed and many changes have taken place,and we believe that the removal of the sports bar was a good idea.
Very nice bathroom with double door opening and making room larger Internet access for 10 Minutes of use , they send me 1 kilometer away with shuttle and my 10 minutes became more than an hour waiting for shuttle, then the shuttle leaved me in a wrong place, than the shuttle was supposed to waiting and be there but it wasnt, shotly in this point of view the hotel is not up to date at all.
Comfortable well appointed hotel in a perfect position for playing golf at La Manga. Long walk to the room from reception and restaurants. Services and food very expensive.
The room was wonderful. Very spacious and kept at just the right temperature. It was kept really clean too. The piano bar was fantastic - relaxing and entertaining. We didnt think much to the service we received at the pool bar. Not a huge choice for lunch, slow service - they seemed understaffed.
Lovely Hotel quiet low rise,; gardens, ;pretty unspoilt private bathing cove,;large comfortable room, super breakfasts; interesting visit to Cartegena, nearby. No outdoor hotel bar in evenings. staff pretty unhelpful; expensive evening dining in hotel and in resort
I like the adult company which is generally not too young, which is very relaxing.
It was very friendly and relaxing
Excellent hotel, we have stayed there before, would always recommend
Customer service and design
This hotel was wonderful. The staff were lovely. The actual place spotless. new and beautiful. For the first time ever, I could sleep properly without all the usual "hotel noises" in the morning! Thanks It's location. Although the beach is very near, the actual place is quite "asleep" this time of year.
Situation was excellent. Hotel new and clean. We hd to change rooms twice - Faulty air conditioning in first room and inoperable safe in second room - no maintenance people available to sort either problem. Third room was OK!
convenient location noise from the sqaure outside our room as there was no air conditioning, the room was very hot and stuffy with the windows shut and very nosiy with them open. No chairs for the balcony, no mirrors in the bedroom, only the bathroom, the hotel did not provide a box of tissues for the room
Lovely large room and bathroom with good colour scheme, comfortable beds and centrally located - ideal for a short winter break at a very good price. For a large hotel, certainly one of the best hotels we have stayed in. Also has free secure parking underground. Nothing - but our guess is the location might be noisy at night, being above bars and overlooking a plaza, in the busy summer months. But we stayed in November so it was very quiet.
Very friendly staff, beautiful spacious rooms, very nice breakfast. No complaints. No complaints.
Fantastic double bed. Lovely bathroom Lack of tea/coffee making facilities
central to where i needed to be, decor through out the hotel is one of the best i have stayed in.
Modern decor and excellent location
We liked the tranquility, very relaxing, excellent service.
The rooms, food, staff and the beach right next to the hotel. Free parking in front of the hotel.
willing to give me late check-out . Balcony with beach view at early dawn
Position of hotel, friendliness and efficiency of all staff clean beach and very comfortable. Car Parking is a nightmare! There were no tea/coffee making facilities in the room.
the hotel was ideally situated for walking and swimming, also for catching buses into Cartagena, or the local bus further along the "strip" there was not much varience on food at breakfast time. if you like sweet cakes for breakfast, ok, the nearest to an english breakfast was a hard boiled egg
The beach side location was very good and the full board made it easy to plan meals. The food was a little similar each day. It should be noted for UK travellers that this is mostly a Spanish area which was great for us but may be not what a UK holiday is looking for. Out of season is very much tailored to the elderly.
I liked the food, the pool and the beach. The bed was awful.
Very good location...it was on the beach!! Nothing
location was great right on the beach, reception staff were very helpfull the entertainment in the eveing was ok. the food was warm to cold so we did nor enjoy eating at the hotel.we had to eat out which was not part of our plan when booking this hotel.
the outside swimming pool was beautiful and the postition right on the beach was fantastic. The breakfast buffet was a very poor standard. We requested a cot for our baby when we booked, but when we arrived in the early hours of the morning (flight delay) we were told we would have to wait until the morning for a cot!
The location with the two seas is very nice
Swimming pools and the buffet breakfast...
the view from our balcony looking on to the mar menor was stunnig the food was bland and catered more for the spanish also the age group when we were there was over sixty!!
Fantastic view over Mar Menor from our allocated room. Good value for money for what we paid. The food was not very interesting. One night's stay in our opinion was enough.
Location is perfect. A bit old for 4 stars.
Location and price. Excellent value. We were give a 2 bedroom apartment, but the kitchen had no equipment except for a fridge and microwave. Murcia Tourist Regulations don't allow kitchens in this complex.
Being so near the beach
The location of the hotel is very near to San Xavier airport which can be viewed as good or bad. It is easy to get too and is very close to the beach. The hotel as only recently opened so the amenities are new and modern. The break fast was a bit of a free for all and the waiting time at reception can be anything upto 20 minutes if there are guesta checking in. There is no concierge to refer to for local information.
Location beside sea Children being allowed to play at all times of night especially around poolside area. During the day they dive bombed all areas of pool including jacuzzi and were not prohibited from doing so, therefore other adults were unable to use.. I felt that this was a danger to the children.Our bedroom overlooked pool and we could not sleep until it was quieter around 12.00. Did not realise it was such a family oriented hotel with lots of children.
location pool very cold
Proximity to bars, shops and restaurants Drawers and wardrobe very poor
Excellent size room
the choice of food available at breakfast and dinner - prices of drinks were very reasonable
The Hotel was very clean and the guest bedrooms were well appointed, spaceous and modern.
Well located for beaches and restaurants. Well maintained, nice gardens and pool. Would have liked an English TV channel such as Sky News or BBC News. Also would have like furniture for balcony
Very helpful staff The noise of the cockrell and barking dogs from adjacent third party premises
Very pleasant, nice pool, close to he beach everything is great but if they would have some catering (breakfast, bar)
View of sea from terrace and bedroom,able to walk to beach,nice room and lovely pool. Been good to have kettle
Excellent location. Very clean. Nice swimming pool. WI-FI zone in reception area was not worth the bother. No bottle opener or iron, both would have been handy!
I was very impressed with the cleaniless of the hotel and its appearance but I found the very mature gardens surrounding the pool a real haven. And an excellent price, for a very comfortable stay which I related to the checkout person in my best Spanish! It would be nice to have some breakfast facilities to complete the package.
Very good apart hotel. It was important for me that it was renovated in 2007. Apartment was nice and clean. Really good location: 30-40 m to Mar Menor and 60-80 to Mideteran sea. There is no restarant or bar in the hotel area but it is not a problem at all you can go to restorant outside (the best one San Remo - 5 min from hotel-really recommend). Not all staff speak english. Not big issue for me (I speak spanish) but...
Good location and enough parking space.
beautiful location and the two approaches to the sea
Beach was very close to apartments. The staff was very friendly. Everything was fine.
Staff willingness to help
We had a fantastic view and a massive balcony. One of the reception staff was very sullen and did not give a very good first impression of the hotel when we registered.
very good value for the money swimming pool closed
Relaxed efficeient staff Breakfasts Why serve poor hot food. It is not traditional and made not want to try the Michelin mentioned resturant.
bar men friendly and courteous cleaning ladies top marks reception staff very helpful definately go back again most importantly great value for money the weather
Nice clean and comfrtable hotel No
Been in this hotel several times before. Friendly staff, good breakfast, nice rooms. No complaints.
Experience staff that had a good understanding of the customers requirements and excellent english speaking skills
had a pool and snack bar by pool area this was very nice . the bar on roof top was open for only 2 evenings only during our stay. be better during summer to be open all time .it was central rooms were good but maybe not 4 star 3 would be more like. a couple we meet paid less than us and they had a suite! so there were bigger rooms would have been nice to have one. making more value for money. tea and coffee facilities in room would have been good
Free Wifi in rooms shower attachment broken
Location, daycare on site, close to beaches. Daycare hours should start earlier than 11.30. Latest 10.30 would have been better for us.
Very little, to be honest Poor location (not onthe beach), we had to deal with an unfriendly member of staff on more than one occasiona, andthe food at the pool bar is terrible.
All the staff were very accomodating, and everything was clean and tidy
The hotel was fine, but not upto a 4 star standard we have stayed in 3 star hotels which were much more luxurious than this one but it is not a bad hotel, just not a great one. The food wasnt very good, we had pizza and sandwiches for lunch and they were both burnt. We also paid extra on this site for breakfast and then found that the breakfast buffet was free! whether thats the hotels fault or the website i dont know. We also had sand in our bed when we arrived between the top throw and the sheets which is definately not to a 4 star standard.
the staff very pleasent and helpful in particular Marie i do not consider that it should be classed 4 star
comfortable and clean
I think it was over priced.When we arrived i had to go looking for milk has they was none in the room.It was a long walk to the centre.The bed was very hard and uncomfortable.And all the fire doors was propped open.
Friendly staff No lounge, no comfortable seats in bedroom, no English TV
Good value for money and friendly staff
Hotel was very clean and is of very modern standard. The Staff were extremely friendly and welcoming. Bath very small.
Excellent staff. Very friendly. Rooms very clean. The cleaners in the morning were extremely noising. Shouting at each other and banging doors.
The price was very reasonable and was definitely more of a 4 star hotel than the modest 3 star it has been granted. The room was lovely and we even had a lovely little welcome pack on arrival. The staff were very helpful, despite neither parties speaking the other language particularly well.
It is very close to the beach I had a few issues booking in as it was late 22:30 and the night staff did not speak any english. I was however resolved but is worth noting that in an emergency things might not have worked out so well. Please Note: that the day staff do speak english.
very close to beach, very very clean, very friendly helpful staff, loved it! needs a mirror in the bedroom!
very close to beach
Well run, with very polite and helpful staff, very clean and stylish,good value would always recommend to others and would always go there again. In the quiet end of the town, real spain. The view from the front of house balconies could have been better but did not spoil our stay there.
The close proximity of the local barracks meant that alarm call was unnecessary because of the soldiers early morning drill
nice and quiet, very close to the beach could speak English a bit better
Very nice family run hotel. Fantastic staff, very friendly and helpful. Clean and looked after. Very well situated for beach.
The hotel was very quite no disturbance even though the hotel was full Staff very helpful and friendly Wished there was a restuarante they only served breakfast
close to everything we required for our stay it needs more english t v chanels
We enjoyed the outdoor pool which had sun loungers around it and a lovely ice cream booth/bar where you could get a nice cold beer for 1 euro! All the staff were really proffessional and we liked how the surrounding area was full of friendly locals!
the entertainment for the children was excellent
Comfort & views over salt flats. A bit of a treck to the beach area in the heat
Availability of snacks,location of room,good choice of food, no smoking throughout hotel, cleanliness, helpful staff, quietness. Swimming pools could have been cleaner. Refrigerator only worked for 3 days out of 14.
Friendly staff with some spoken English. Hotel is favoured by Spanish visitors. Comfortable stay near to Murcia airport.
More a 3 star, not a 4 star hotel. Buffet breakfast exellent for the price.
The breakfast The appartment we had was very basic without any insulation. The sound from other apptms could be heard easily.
friendly clean good facilities
Near to the beach and bars. The room had air-con but the hot was switched off, we asked them if they could put it on as it was chilly in the room first and last thing , they said it would come on at 22.00hrs, but Spain being Spain it never did,This was false economy for them as we filled the bath and had a full hot bath to warm us up twice a day.
Hotel value hotel empty - no more than 3 rooms booked - pool closed and no bar / restuarant available
Perfect location, next to the beach. The room was really spot on. They should really consider to extend the opening times for the pool.
enjoyed stay but surprised at just how quiet everything is at this time of year information on how to use gas in room - by chance we found member of staff on our floor who was most helpful. You also need matches!!!washing up liquid and equipment would have been useful
I was allocated a room with a great view and watched the sun setting over the sea from the balcony. Although I always like to do this if possible it was the only time on the trip I had to enter by a side door and use bell. Seemed seedy although undergoing upgrading. Staff had to be pressed to be helpful. No hot water first night and second so I could preserve balcony view showered in a cold nearby suite. Seemed to be the only one there and La Manga was deserted unlike other resorts. Heat inadequate but supplemented with mobile radiator.
A very good location with very good reception staff. Bar staff a little less so but not rude, maybe a little slow. Not quite on the beach but thirty seconds and you were on the beach. The hotel building a little tired but rooms well decorated and clean. Entertainment nightly but all finished by around 11.30. All in all good value for money and we would return
Location is good, food was good, English language is not used at all...
The friendliness of the staff / the food at the club house / the golf coarse is excellent.
It's location to the airport and speed of check in service
We didn's have any hot water
Good location, comfortable, all mod cons, nice pool and gardens, easy reach of shops. Nada.
Location and food in clubhouse both excellent,
Ours was a two bed Appartment. It was ideally located, clean, warm and very comfortable. Beatrice in reception was excellent and a great help. Flowerbeds bordering the car parking spaces ---not good planning --- inclined to become muddy and cause problems.
The apartment was very nice In a remote location with nothing nearby, and not all the facilities mentioned were available
Club house, playground for kids and the security Would be nice to have DVD player in the room for kids to watch DVD's.
it was really good,and value for money. Apartment very nice.
Rooms of apartment were sparsely decorated. They could have benefitted from more pictures and some ornaments. As a result, apartment had a very 'cold' feel, although physically warm from the central heating.
Price and location
It was absolutely fine. Lovely situation, and the food was good.
Superb location, excellent staff and easy to acces from Murcia airport Nothing
Excellent position across the road from the beach, very friendly and helpful staff, super room with beach view and balcony, very good value for money Minor problems - shower window didnt prevent water spashing over the bathroom floor, restaurant wasnt open (this was November though and end of season?)
The hotel is nice and well-situated. Anyway, for that price is perfect choice. Unfortunately, the room was poorly sound-proofed.
The staff were very helpful and friendly
Small but beautiful. Directly waterfront in great little village easy access to great food and drinks. A great value for waterfront with very good staff Kinda hard to find roads are not well marked but this isnt hotels fault
The price of the room for an excellant seaview No ramp to wheel luggage up to reception. I had to carry it up a flight of steps outside the hotel.
staff were helpful and freindly,allthough renovation was taking place it caused us no inconvience there was no tea/coffee making facilitys in room but was allways allways available from bar
fantastic views from front of hotel and staff friendly and helpful rooms very basic and noisy neighbours
Quiet, we were not disturbed. The weather and the view. Air conditioning if/when needed. I would have loved coffee making facilities in the room.
the overall impression is of a well run,clean hotel.the meals and service were very good.I will not hesitate to rebook the hotel when I return to Los Alcazares next year. nothing
It was near to all amenities and the beach
The staff were extremely helpful. The beds were very comfortable the room we stayed in was of a better standard than I would have expected from a 2 star hotel and the standard of cleanliness throughout the hotel could not be faulted. I have already told people at work how good it was and I will certainly be going back
Even though the staff did not speak much English, they did everything they could to make our stay pleasant and comfotable. the ornage juice int he morning was fresh and quite delicious.
good value very spanish friendly staff
The helpfulness of the staff and the availability of airport shuttle. Nothing
Family run hotel, everyone was friendly and helpful despite language difficulties, would stay there again. Food wasnt that special but plenty of it, wasnt as hot as could have been
Cost of food and drink also staff No
The family atmosphere and excellent location All good
staff helpful room cleaned daily location no