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The location near the beach was excellent. The food was varied and delicious (we had halfboard). We also liked the active animation-team and the entertainment (for both kids and adults). The much-needed airconditioning did it's job perfectly during the hot weather. The room was big enough and kept clean, it also had a nice seaview from the balcony. And last but not least - the staff was very helpful and friendly. There's nothing really negative to say about this hotel. Maybe the fact that the drinks are a bit expensive at dinner/in the bar.
Nice location, beside the beach and promenade, friendly staff, nice breakfast and super view from our 8th floor room.
Breakfast, pool area, location. Rooms a bit outdated, elevators hard to catch.
The room was basic but the hotel was excellent, half board was a good deal and the food choice very good. The hotel was in an good position for the beach, bars etc. None
Hotel very nice and in good location. Food really nice with plenty of choice. Two big swimmingpools and well equipted new gim. Very friendly animation team (international). Rooms furnitures quite old...and I would say the same about other hotel guests;) 70% of all guests were over 70 years old..mostly British..In the morning they booked best places near swimming pool (thou it is not allowed) and spent there no more then 30 minutes in the afternoon...Slow lifts especialy during meals..better take floors 1-3 and use stairs if possible.
The choice of food at breakfast and dinner was excellent. Very attentive, hard working waiters. The hotel has bright and spacious puclic areas. There was good entertainment for families. There are not really enough lifts for the number of people staying in the hotel. Bedrooms could do with a refresh.
We have stayed there often in the past and really like the warmth and professionalism of the staff Some facilities could benefit from a "face lift"
The breakfast buffet was very large. The view from the room and location were ideal. The bed was a bit stiff.
you could get easy from the airport to the hotel,it was very close to the beach, it had a very big restaurant with a good program, outside the hotel is the meeting poit for many trips like Jungle park, San Miguel Castel,etc, tv channels in 4languages english,german,italian,spanish the furniture and the painting in the hotel room are a little too old, and this was unpleasant(I speak on the behalf of my room)
This is an excellent hotel in an outstanding location in Playa De Las Americas. Situated right on the beach, we used the small beach right outside the hotel a couple times, even though the shore was a bit rocky. A nicer, larger beach can be found on the other side of Puerto Colon, known as Torviscas Playa. The food was very good, and the selection was absolutely huge, although I have had better food at other resorts. There is certainly something here to be found for everyone. I had requested a room on a higher floor to avoid any noise that may occur at lower levels, and they accomodated my request with a nice 10th floor room with a beautiful view overlooking Puerto Colon, Torviscas, and the sea. All hotel staff was very accomodating! Hotel room was a bit small and out-dated, and in need of remodeling. Beds were very hard.
The location was good. The animation was also good. The staff was good and this is not always the case in such big hotels. The room was very old and the bed not confortable at all. There was a big choice of food and it changed day after day but the quality was very poor. They have to reduce the costs I can understand that but it really was not good and you could easily feel it. No fresh juices and the coffee also horrible.
The staff were friendly and helpful and the location was good- not too far from the centre (8-10 mins walk from Veronica's Strip) but in a quiet spot with no noise at night. Also there was a supermarket and a taxi rank across the road from the hotel which was very convient. The pool and lounging area was very nice and I was travelling with friends but I imagine that young families would love this hotel as there always seemed to be plenty of activities for kids to do at the pool. The rooms were always cleaned very well everyday and the cleaning staff always came back later if we were in the room when they were on our floor. They never tried to rush us out. There is sign up at the pool saying that the reservation of loungers is not permitted, yet people do it all the time, leaving their towels on loungers for hours before they sit out. If they make this rule they should stick to it and remove peoples' towels who are trying to keep sun loungers! Be prepared to queue for loungers from about 8.30 am onwards as well because of this. But the pool was very nice other then that! Drinks at the bar were pricey so we regretted not getting the all inclusive package- it seemed a much better deal.
The hotel is well positioned, near to Siam Park, restaurants, bars and bus station (i recommend renting a car). Food has a good selection, rooms are clean. Value for money. Furniture in the room was rather old. If you chooce HB drinks are not included during dinner (prices are quite expensive at the hotel). They could offer at least a glass of water and wine for each person. One thing we didn't liked is that we paid for a double room but we've got a twin room, quite small....
Breakfast was wonderfull.Pools ware big and beautifull.
Good location, 5 minutes walking distance to beach, near shops, supermk. and buses, excellent and varied food and compliments to all the services related to the restaurant. The quality of the room: furniture little old and midlew odour and the fact that the hotel initially gives you a lower quality room and after there are a lots of posters in all the lifts and lobbies about how you can increase the quality of your room by paying an extra charge per day.
Good selection of food good preperation presentation good.Entertainment most evenings excelent value. Beds a little uncomfatable pillows rather hard.
Very professional staff in restaurant, working very hard and always with good mood. Food is the best value of this hotel. rooms represent rather 3 star than 4 star class of hotels.
location, swimming pool smell in the room, loud noise from the street and the next room
The staff were extremely helpful and very courteous, nothing was a problem. The entertainment program was excellent with a different show every night, daily activities, and mini-disco for kids most nights which our son loved. Our room was clean, including carpets which looked reasonably new. The paving around the pool was dangerously slippery and although the lifesaver tried her best, it was hard to control some of the older kids running around it, so there were falls. Keep a tight hand on little ones.
Front desk staff very nice Old and run down, room had musty smell and did not seem very clean.
found everything about this hotel to be excellent. will recommend it to friends. no
The only thing that I felt you could do with is a ptinter attached to your computers at the internet site that you have. As most airlines now want the travelling public to pre print boarding cards it is a bit cumbersome to have to e,mail to have them printed
most what i liked so it was friendly staff.....and i think its the most important think in the hotel.....honesly......? i ll be back i just aws upset becouse of show evenings, it should be somthing more funny, and just put some shows for young peaple as well, cos im young as well, and other guys said that they was a little bit boring in the evenings...but other part it was great
the "booking "of sunbeds did not start untilabout 8.30 the charge for mattress' and towells, and the charge for the safe. Other Hotels I stayed in do not chargefor them.
food- always fresh and lot of to choose from spa area and swimming pool should be open longer than till 6pm
Noise from Bars across the road at night was terrible
The swimming pool
The Hotel is very clean, there are always places at pool area. The beach is very close, just you have to across the road. Food was very good, everyday was different main course. Absolutely no issues.Rooms were always clean and tidy, there are double glasses and double doors! So you cannot here the noise outside.At common areas you can find wifi, which is works perfectly. There were lot of young couples and families, not just old tourists. The wellness is very good as well, there are sauna, steam, whirlpool, jacuzzi.Very relaxing after a sunny beach day. I recommend to take a car and discover the island!!! Don't sit in one place, this island has lot of beauties! Very few staff people can speak other languages than Spanish. Even they cannot speak English or German, but the main staff waitress and receptionist can.No big party places, just bars and all around the streets there are the young inviter, who they trying to push you into the bar. The jacuzzi was full with chlorine.
hotel was in a built up area, howere was still pieceful no all inclusive offered
The hotel was well located & have a good infrastructure, i.e swimming pool, spa, nice place close to the swimming pool to relax etc. loud music in the evenig that we could well here in the room.
It was a friendly place busy but not loud.. driving it was hard to find no signs off the main road..
we liked the hotel very much because it is not to big. our favourite was the restaurant and the food in there. the food was excellent.
this was the second time we stayed. The staff are very very helpfull. The food is excellent and the junior suites are lovely rooms. nothing negative
Very good breakfast and location
We spent a fantastic time in this hotel. We"ll be back for sure. It was one of the best holidays we've had. The hotel has a very good location, nice pool, very nice staff and perfect service. Very tasty various meals. The hotel was not overcrowded, there were plenty of sunbeds. Good entertainment program during the day and in the evening. Tiny pillows. Useless ancient hair dryer. Poor noise insulation. The walls are so thin you can hear everything the people are saying or doing in the next room. The evening entertainment program started too late (22.45). Unfortunately, the beach doesn't belong to a hotel due to the Spanish legislation, that's why it's so dirty. The sand was full of cigarette butts and packs, tissues, beer caps and other litter.
Towels changed everyday staff at reception very friendly and helpful close to everything but not in a noisy area had the best of both lives ie could have a mad night r could just relax and have peace and quiet I found Insects in my bathroom floor everyday we were on ground floor and they used to put on a water feature every morning early and woke us up each morning we were English speaking and the entertainment each night was in Spanish so very dissappointed
breakfast, cleaning, view, pool construction outside
Breakfast was fabolous
Location,have stayed before. No