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Terrible room in west tower, bathroom wouldn't lock, toilet didn't work all the time, and you could hear elevators running all night in the room that sounded like a loud roller coaster.
Liked the location on the AC boardwalk. Knew it would be worth the cost Spacious rooms, clean, decor food
We stayed at Havana tower For 4 days with two queen bed, coffee maker, and a small refridge. New and clean room. We only wished there is a bathtub in the bathroom and a microwave oven in room. We wish there is a bathtub in the bathroom.
Room was not as clean. Bathroom need major update. Water was freezing cold. No hot water for long time. Got west tower. DO NOT recommend west tower . So crowded waiting for an elevator. Have to show keys all the time.
Variety of activities and events, also plenty of restaurants that are themed around different ethnic groups. When I get to my room, it is handicapped designed. Windows so dirty I can't see out of. Nothing to control the climate of room. Water was scalding hot and no cold at all. The next day I was able to get another room.
I always stay here when I'm in AC. it's close to the beach, has shopping and food options inside for the rainy days, its own movie theater and gym and three night clubs!! That the Night clubs are weekend only. so during the week you have to venture out to party.
Location Don't know on who's end it happened but they lost my reservation checking in took way to long. Had to show room key each time to get to elevator so annoying
The night club was so much fun!!!
Leaving Smell of room,cheap amenities in room,inadiquit lighting in room
Shower was aweful! Poor water pressure! Beds were lovely!
The accommodations was great. They where able to get me the room that I asked for. Everything was absolutely great.
Found one in our bed. Confirmed by security. Management gave us the runaround -- had to call three times to get someone with authority up to our room. Disgusting. Poorly handled.
We were woken up 3 hours before checkout by housekeeping. They rushed us to leave the room and didn't give us ample time to pack and leave. We were not allowed to stay until check out because housekeeping wouldn't allow it. Very disappointing and rude.
After waiting on a long line to check in. We carried our luggage up to our room, unpacked and found a cigarette still in one of the ashtrays. I then checked the bedding and it looked dirty and slept on. Then I went into the bathroom and there were stains on the floor. I called the front desk and they said they would come change the sheets. After I got off the phone we found another guest's luggage by the front door. We were two young girls staying in the room. The luggage had the name of a man on it. The hotel gave us a room that someone else was staying in. We were frightened that this guest would come back to the room while we were still in there. We quickly packed our things and lugged them back down to the front desk. They gave us another room but that was not enough for all the trouble we had gone through
Cheep Pools where closed for renovation Could not receive rewards card (10pm was too late) No remote No room service past 12am Pillows VERY small Bed sagged in the middle Room smelled like mildew Carpets where stained beyond belief.
The pool is free for guess. Pool party not free for guess
they took all my money
I was trying to sleep. My room phone started ringing at 4am like crazy non stop. People kept harassing me and calling my room I was scared I had no idea who it was. This is absolutely ridiculous I shouldn't have had to deal with that.
Affordable. Smelly rooms, barking dog til midnight called 4 times they finally must have dine something because it stopped. Food is very overpriced and slim on any choices for special diets (I am celiac). It was our first time in AC and I can say we won't be back.
1. The bed in the room are so bad, making noise and the mattress cauze a back pain. 2. Staff are not helpful and they just ignore you 3. There is nothing for the children to do even the pool they can't use and after all this they charge you resort fee. The hotel quality doesn't worth the money I paid. The parking are so expensive. More than NYC I would not stay in this hotel again
I like that the casino was right downstairs. We paid $622 for a weekend stay. They placed us in the oldest tower. There are 5 towers that the hotel has. We happened to get the oldest one. The bathroom was old the bed was stiff. Just a horrible experience. I will never stay there again. Room service was ridiculously overpriced. Watch what you order. A box of pizza and some gingerale ran us like $198.00 smh. Never again.
The lobby is very nice, the food was really good, the pool was good as well. The rooms are a bit outdated, no toothpaste in the rooms, customer service in the check in site is okay. You can hear the other guests in other rooms from your room.
Staff was fantastic both in friendliness and how accompanying they were towards guests. Very comfortable bed. Their regular rate was about the same as Borgata, which is infinitely superior. Room had a weird smell. Bathroom toilet was so low that I could barely use it, and the tub had cigarette burns everywhere.
I got a great deal on a room in the Centurion Tower (about $125 a night even after the resort fee, which was about $26 a day that they charge you at the end) and wasn't expecting a lot, though the room had a great view and was quite beautiful. Maid service was proficient in keeping it clean for the two days my girlfriend and I stayed there and I was overall very satisfied with the value I got while staying here, despite the bad Yelp reviews. The TV in the mirror (which I think is an item only available in the premium rooms) was broken, and when I called maintenance about it, they said most of those mirror TVs throughout the hotel were broken. It wasn't an essential feature of the room, though it was unfortunate that it didn't work.
The room was nice but you need to be at the rite tower. Staff was rood at registration,we booked 2 rooms but they only showed one, also they wanted to give us double beds although we booked one king size bed.
I just came back from Europe that was a month long, this hotel is totally a replication of the hotels in Europe! High quality rooms that are extremely clean! I won't stay anywhere else now!
It's as if a pipe was vibrating between the walls, but it would happen every 15 minutes. Very annoying while trying to sleep.
One of the best places to stay in AC
While AC seems to be running down, this resort seem to be getting better. Unlike may stays in AC at other hotels, with the exception of Revel (closed) and Borgata, most place have become dirty and old, Caesar's room were spotless, nothing seemed old or run down (and I stayed at the old tower). The restaurants in the center lobby was pleasant to have dinner and a drink , connection to the mall was convenient, and the third floor restaurant in the Mall where very impressive and Manhattan like. I would recommend a couples weekend here, even for those who stay out of the Casino, as I did.
Every thing was goog Every thing was good except the smell of smoking butchers us although our room was non smoking
It was located right in the middle of everything. You can walk to anywhere. The pool was for use by those 21 years old or older only. We had to go to ballys to use the pool. I didnt know that when booking the hotel.
The room I asked for, I did not get.
The view N/a
The overall hotel experience was fine. kayak experience was not fine. Registration was a mess and the 45 plus minutes I spent on the phone with Kayak was terrble. Kayak and Caesar's did not work well together. The coupons were poorly handled as well.
Room faced lobby, was bright all night long, tons of noise coming into room, room was not ready when we arrived as offered online for 3pm check in, waste of 200 dollars, didn't sleep all night due to light coming in and noise from lobby traffic, would NEVER stay if here if had a choice elsewhere
Very nice hotel, clean rooms, nice staff. Nothing.
Attentive staff, nice facilities, and beautiful design. It certainly sets itself apart from the rest of Atlantic City. Room was dirty. Chipped furniture, somebody's dirty socks on the floor, grimy bathroom and the sheets had holes in them and smelled like cigarettes. Was hoping to avoid that in a non-smoking room. Also, got bitten by bedbugs in my one night sleeping in the bed.
great spa! the view from our room was not great.
Nice showers!! Late check in time and early check out time.
Check-In person was terrific. She was so apologetic when our room was no ready yet and she had to spend some time working things out, finally moving us up to a suite ;-) Speaks well to their customer focus! All was great!
I liked the service when I checked in. They provided a cot for my room to accomadate me and my family. I didn't like that there is a $5 charge per person for the pool. If I'm a guest it should be included with the stay. I moved the table and there was crumbs left from God knows when. They should clean better. The rooms need to be updated. The elevator was also annoying putting the key in to get to your floor.
The water pressure in the shower. First off they overcharged me. I paid for my room in full here on Kayak and then they hit me for more fees (RESORT FEES) on check out. Secondly the place is just the biggest dump. Stuck in the 70's. I wanted to barf.
Hotel was clean Non-smoking room that smelled of cigarette, staff could of been a bit more friendlier
Half of the bathroom lights didn't work, including those above the toilet and shower.
Food was great. It was fun and mistly clean. Room service menu was very limited. Had to call 3 times for room service and was told i couldnt irder off normal menu had to use limited menu because casino was cutting back.
Great location for the beach and the convention center. Lots of nice restaurants, although with the downturn in AC, they are not frequently open. Atlantic City is a morgue. The hotel is really long in the tooth. I had an electrical outlet falling out of the wall in the bathroom. Paint was peeling from the ceiling in the shower. There was a round table but no desk. For a convention city, I would expect a desk.
The people were great, the staff friendly and helpful Great value Dirty and disorganized - changed room 3 times in 3 days for reasons unknown
No surprises, no problems. Comfortable and close to everything: the boardwalk and other casinos. It could get a little newer but I'm not complaining.
Good value. Very nice room. Free parking was a plus. I've never liked resort fees. Confused about WiFi rules/possible charges so didn't use.
Extra pillows. Changed my room without a problem. Staff were kind. Room was spacious and what we needed. Double charged for parking. First room was smoke smelling, phone didn't work, and NOT a "quiet room" (right next to elevator is quiet room??). 2nd room was better. Wifi was extra charge but was told would be free. Very expensive
Guy Fieri's restaurant was awesome. Amazing food and staff there. Request a table with a view at restaurant it's a great view. Our Room had a beautiful ocean view as well. Check in is horrible. 45 mins on line on a Saturday. We complained and were told it's like that every weekend. Almost missed our dinner reservation because of it. Stressful way to start. The whole lobby and casino smells horribly of cigarette smoke. There is terrible separation of non smoking and smoking sections. This really was a bad issue. Rooms not bad but not great. If you get a really good price it's ok but we spent almost $400 a night and DEFINITELY NOT WORTH THAT. Go to Borgata for that price instead. Lesson learned for us.
A lot to do within the casino and hotel Expensive with nothing included
The hotel is really nice and gives a luxury feeling. Liked the decor, the pool and the shops/restaurants in general. The customer service is very friendly and professional. The air quality isn't great. They allow smoking inside. Although there are smoking and non smoking sections, you can smell the smokes everywhere.
The Borgata is beautiful and luxurious. We loved the architectural touches and art everywhere, and the various restaurants. The hotel room was lovely and very comfortable. Terrible terrible idea to put a smoking section immediately outside the elevators to the hotel. My family and I are all sensitive to smoke and, although we knew there would be smoking areas, expected we could avoid the sinus-assaulting stench. Fail! The pool area is lovely, but the water was cloudy and screaming kids throwing footballs were uncontrolled. Ugh.
I really like the poker and the poker rooms. very large and lots of tables would not let us take cooler to room and did not tell until we got there. Would not let us have a luggage cart to carry luggage to room, what is up with that
Food was great, place was clean and it felt safe The only thing I didn't like was that I requested a room with a view but didn't get one. Other than that my stay was awesome
Nicest casino in AC The beds were terrible
Spa is great. Great restaurant options, would prefer that they have some open longer into the night. Staff is friendly, check out is a breeze, Pool was being cleaned on a Saturday, seemed a bit illogical considering many people were waiting around for the pool to open up and it opened at 5, only to close at 8. Smoking areas dispersed through the casino so it's a bit unavoidable, bad idea especially with it being right before the room elevators.
Atmosphere Prices on alcohol
Lovely hotel and amenities. The outdoor gardens were beautiful..We went to the Water Club pool the day after we checked in. Restaurants were fabulous. Water Club only allows access to pool area after 4pm on day of check in!
SHOWER HAD ONLY COLD WATER AND HAD NO PRESSURE BREAKFAST WAS SERVED WARM/COOL EMPLOYEES HAD ATTITUDE. I WALK WITH A CANE AND I NEEDED TO SIT DOWN THERE WAS A TABLE HIDDEN AWAY WITH ONLY ONE PERSON PLAYING THE MAN WHO WATCHES THINGS SAID GET UP IF YOU WANT TO WATCH "I CANT SIT DOWN" I ASKED THE DEALER BEFORE I SAT DOWN BUT, I JUST LEFT. THE MAN WHO TOLD ME TO LEAVE WAS COLD AND WITH A NASTY TONE. I WILL GO TO ONE OF THE OTHER HOTEL EITHER THE golden NUGGET OR HARRAHS.
Good restaurants. That you have no access to Water Club pool when you are an overnight guest at Borgata.
The hotel cancelled my reservation before I got there even though they assured me it would be there. And then wouldn't give my money back.
Staff was rude. Never again!
Easy check in. Hotel was dirty! Our room smelled like someone smoked pot in it. The heater was very noisy made a loud clunk when it went on and off. It was worth maybe $100.00 a night not what they charge!! On the bright side it was the only hotel I read about that didnt have bed bugs, I looked it didnt. We wont be back
The Modern look of the rooms. House keeping could have done a better job of dusting and removing left over hairs in the bathroom by pass guests.
The Hotel was very clean and spacious Did not like the casino security staff they was very disrespectful and I felt a lil racism, it was my fist time visiting Atlantic city and I would never stay there again
Nice room. Hot tubs could have been hotter.
I loved everything especially the pool
The Jitney service is the only reliable thing left in Atlantic City. Golden Nugget still advertises having a heated outdoor swimming pool & hot tubs that are open year-round when in fact it has been closed down for the season. I ran into many groups of people that also booked rooms at the Golden Nugget expecting to use the advertised facilities only to be told after arrival that the pool deck has been shutdown. Shame on Golden Nugget for false advertising and misleading paying customers! Avoid this shady "resort" casino and stay elsewhere.
Staff was friendly and helpful. I asked for a room about noon and they got me into one right away. The room needed a refresh. The grout on tile in bathroom was bad. I lifted the toilet seat and immediately was greeted with a pubic hair. The little bit of comforter belt (fashion only, bot an actual comforter), and decorative pillows were dirty and stained. I suspect they are not often washed. The bedside lamps were sagging, their mounts were poor.
At a conference-dinner was excellent. Heating unit in room was very noisy when coming on-kept waking us up.
The Deck The room view Gym/Spa H2O Pool/Bar Could hear next room TV Pay for exercise room? (I understand paying for spa) Room could use some type of pull out table for eating Entire stay everyone was very polite except the valet lady running the parking.
i like all no like cloes
The bed & pillows. Spacious room. Security was present at all times. Its unsanitary condition. Not maintained properly. Room had a bad odor. 2 of the towels were dirty. Toile flush was not working properly. The employees on strike was sad n annoying at the same time. I've stayed here a couple of years ago and it was great. But I will never come back here.
The decor was beautiful and everyone was friendly The protesters screaming at us anytine we left the building. Would have been nice to know BEFORE booking.
Very big and beautiful room. Very nice and clean and the staff is excellent. Not all the tables in the casino were working. The parking lot is far from the hotel and the way from him to the hotel is not simple.
It was terrible. Everything was closes. Gross place
The location was convenient. The beds were comfortable. The fitness hours are 10am-6pm. This is useless. The staff was not customer service oriented. It was highly unorganized and not efficient. The restaurants did not not have vegetarian options.
None Everything service was terrible the room was never cleaned the two nights that I stayed. I had to call front desk to get towel. I will not go back there even if it was free
Room was fairly cheap compared to close by casinos and still luxurious and clean. Pay your staff. A fairly good amount of staff were on strike outside the entrances to the casino. Maybe this is why the rooms were cheaper. I think we should have been notified that a loud stike has been in progress for quite a while now. Either way, stop being cheap to your employees.
It was less busy than the other casinos. Roberts steakhouse was amazing. Dealers and casino staff were A+ friendly and helpful. It was over priced for the quality of the rooms. Dated and not top notch anymore. Also smelled like weed alot It was over priced for the quality of the rooms. Union workers were on strike...and they were rude. They struck themselves right out of a job as it was announced it was closing.
Nothing The entire boardwalk is deserted. Atlantic City is a mess
Price, proximity of food, large room, cheap parking Room quality a bit lacking
Location to the beach was extremely close. Parking was convenient. There was a number of fine food choices in the hotel. Chairman Tower room was very night. The remodeled bathroom did help my overall opinion. Charge for parking. 6pm check-in time/12 checkout. Housekeeping tried to kick us out early. Pool closes at 6pm (check-in), so no pool. Checked in, got to our room, keys didn't work. Frankly, when this hotel was new I'm sure it was amazing. It seems money is not being put into upkeep.
clean rooms very nice but set up was strange
Good location. Nice setting. 3 weddings. Restaurants and bar facilities limited due to wedding guests. Noise until 2 am from wedding guests.
Shuttle service to another wedding venue was great. Driver was respectful, buses were well stocked, great experience. The clerk at the front-desk did not know what she was doing. She took my debit card as a deposit. OK I can deal with that, but when we checked out, she must of rang it twice b/c when my wife I checked our bank card, there was a hold of $100. Being budget conscience, that $100 was unaccounted for. When I called and asked for clarification i was told that it could take 3-5 business days to clear.
Older more mature, Valentine's dinner (food good) No refrigerator in room. Asked them. They brought old, beat up frig. Then found 10 dollar fee on my bill. Price fixed Valentine's Day dinner. Service awful. Waited for water for 20 mins. Appetizer almost an hour. Then when I mentioned it to them they apologized and then brought out main course while still eating appetizer. For a 150 dinner that's unacceptable. So service/ bell personnel around. No one helped us with our luggage.
Character of place Not much
we loved the nostalgic indoor pool, and family recreation room. breakfast buffet was well organized, hot, and had plenty of choices for all. i think that the breakfast could have been included for the price, but it would not stop us from staying there again.
Staff was great. Very clean. Food and cocktail service was also excellent no complaints
I asked per my reservation for two beds and upon arrival I was given the wrong room. The person at the counter was told of the error then made the mistake again. Eventually I just switched with another couple I knew were staying there.
Beautiful rooms gorgeous hotel and very pleasant staff
Location was perfect for my trip. Grounds looked great! Rooms need to be renovated. Rooms need to be renovated.
Friendly staff and good service Bathrooms need to be updated
The bed was comfortable. Rooms were very outdated, had a mildew smell, bathroom was outdated and do not like liquid soap, shampoo etc on the wall where you can not even see it.
I stay with the Marriott every year for Thanksgiving to see my family. This will be the last time I stay there. Front desk was very rude at check in didnt even ask if I needed anything for the room. Room was dirty. Found trash in the couch. Had to call the front desk 3 times about noise and no one came. Went to the main office only to fine the night security playing games in the arcade and front desk sitting in the main living room looking at tv. Gets better. I asked to talk to the mgr. Spoke to wellington who told me I have to be mistaken his LP
My family of 4 one being a child, stayed the week of the 4th of July, it was very busy, but it was still very satisfying. The staff is very helpful! The rooms are beautiful!! Full kitchen, laundry room in your actual room, secure porch that you can feel safe having your children on, everything was clean and kept nicely. You have to do your own trash take out though if you are staying more then one day. Nice outdoor pool, and indoor pool also. Plenty of golf! Nice restaurant on site. Theres a shuttle to take you from place to place that is free! Nice game room for the kids. A perfect 10!! Go... try it! you will not be sorry. =]
Great place to stay, but try to get the 3rd flloor suites as you can hear people walking if overhead. Also, be prepared for an execptionally early checkout 10AM. Awesome suite with fireplace, and nicely kept.
Great setup - tons of space, excellent facilities, great having the golf practice facility right there too. Could definitely use a shuttle to get back and forth from downtown AC.