Enjoy the prime location of the 5-star Novotel Plovdiv hotel. A short walk from the centre and with fantastic views of the Old Town, this hotel is the perfect base for exploring the city. Sample first-class international cuisine. Unwind in the pool and sauna or take advantage of the business facilities for successful meetings at Novotel.
Location and facility are very good.
The staff is unwilling to fix any problem and most of them do not speak or understand any language other than Bulgarian. When I complained about the bed, they put a piece of plywood under the mattress which made the situation worse. When I complained about the shower, they told me that as long as there was water coming out of the shower it would be ok. They changed my room 4 times and all of them had the same problem. In one of them, the shower head would spray water towards the ceiling and out of the bathtub, and they could not see a problem with that. They also do not believe in shower curtains. The shower has a glass next to it that actually funnels the water to the floor. The entire bathroom gets flooded after a 4 minute shower.
I liked the new design of the hotel, the polite staff and the ability I had to do different sports (bowling, swimming, fitness).
That I had to pay for the swimming pool and fitness eventhough I was a guest of the Hotel.
The staff, once you get to know them a little bit, come out of their shell and are quite lovely. If Novotel were to make an investment in them and swap them into more developed operations then they would benefit. It has an excellent foundation on which to become one of the leading hotels in Eastern Europe.
I found the bed uncomfortable (like many other reviewers), but I still slept well: definately not a five star bed. Breakfast was provided, which added to the value of the stay, but it was nothing special, unless you're German and eat a lot of salami. The internet, while free, was painfully slow unless you are in the lobby. Most five star hotels allow use of thie facilities such as the gym and pool at no cost. The minimal 12 and 7 Levra charge seemed a bit silly. No irons were provided, but I was invited to use the housemaid's iron and board nearby. and that's where the new matresses are kept!!!!!! Pity they're not in the rooms.
I liked peace, commodity,
everything is ok
Very slow internet connection!
Cleaning staff removed items from Minibar, upon checking out this was billed to us.
Room was clean and large. Staff were mostly helpful. 5 min walk from Oldtown. Breakfast was reasonable.
Indoor pool is NOT included in hotel room cost. Access was about 7 Euro, each time (even in same day!) and swimming cap is mandatory. Woman at pool counter wouldn't even let us in to look at the facilities without paying. Listing does not indicate pool is extra, and very expensive, cost. Barely recommend this hotel as a result.
It's a very nice hotel, nearby the inner city. The staff at the desk were very helpful and friendly. The rooms were spacious and clean.
Good standard, as one would expect from a Novotel, comfortable, very well located near the center of town; reasonably priced parking and minibar.
convenient location (nearby the fairground and the inner city), very friendly and helpful staff at the desk, spacious and clean rooms
personnel at the restaurants could be more friendly