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I really liked breakfast. The choices of food were alwats aplenty. The location is also very nice. An easy walk to everywhere. The staff are (mostly) friendly and helpful. It's really always a very pleasant stay for us and we always look forward to returning.
We have been twice already. Maybe it's going a bit down in certain aspects (certain channels not available such as CT1 or CT2, or a bit outdated equipment) but it's still a very comfortable hotel and we enjoyed our stay. We will return.
The night shift didn't speak english but overall it is a great hotel in a beautifull mansion
It sits in quiet location but but it is very close to the main amenities and a river.
Lack of basic cleaning routines. Dusty and damaged interior. Rooms are in a good condition and bed is comfortable and clean but bathroom would need a good scrub. Confusing and unclear instructions given by the receptionist. We didn't pre-pay a treatment package as we were ensured that pre booking is not necessary as we can book them on arrival or during our stay. The receptionist then said that the phone line is busy so she sent us away from the hotel, back to the town to book it ourselves. Which we did and we paid for treatments ahead as it was suggested. A day later, after the first treatment provided in different site we were told that we didn't pay on their site so we didn't pay at all and they shortened the session and sent us back where we paid originally as they didn't want to make a call and check for pay confirmation...they didn't apologise for shortening treatment and accusation of not paying - they realised their systems don't communicate and it is not visible to them. Long story short. We felt like we met too many unprofessional people who struggle to deliver at least polite manners.
not terrible, but it was kinda dirty and disorganized; not worth the price
The location is nice, close to the center close to the river.
The room was horrible hot, is not acceptable in 4 stars hotel don't have air conditioner. I know very well that may be there are rules for don't put motor on the external walls, but we live in 21 century, and is it possible to provide in different way. The kitchen have problems with ventilation, otherwise is not normal feel the smell of food till the 1th floor. At the same time I don't understand why we had the bad line short... I slept with 20 cm of matras out and full of long black hair. They weren't our, I've no hair and my wife is blonde. And funny... But my mistake, cause I didn't ask before, its therm hotel but only jacuzzi work and for have massage services u must go from Monday till Friday. No more words. I'll back in Poděbrady, surely soon, but not in this hotel
based on 102 reviews
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Most Popular Landmarks
- Podebrady Castle 0.4 mi