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The location and the bars outside of the hotel! I was informed that Breakfast was not included in the Standard room rate - unbeleiveable for the money!
very flexible service for late checkout, friendly staff, convenient stay,
free internet blocked phone preventing me to call from my room using my calling card
the decoration of the hotel and the rooms!!! they couldnt find the reservation, and they ask me to pay a normal price. after some arguement they accepted the internet price (i had to show them the reservation from my email) and for breakfast instead of 2 persons, they included only 1. i had to argue 2nd time to accept. although there was a hotel parking for free, they told me to put the car in the parking opposite the hotel that is secured and they cooperate with them, and during check out, the hotel ask me extra 24 euros for 1 night parking!!!!!!!!!
Great location, panoramic city view from the room, good breakfast, great for city transport room feels a bit small, so as bathroom, breakfast could be warmer, but still that was not a problem for us
I always stay at Novotel Centrum when I am in Warsaw, it's comfortable central with a great view over the City!
Very neat and well arranged! Friendly staff and centrally located, much. Much better location than other the other big hotels nearby.
The room was clean and quiet.
centre of Warsaw Room minibar defect. No option to cook coffe or tea in the room as usual in Novotel or other Accor hotels worldwide.
I did not like the TV channels at all. There was not single channel with English. All channels had a Polish translation in the background and the user did not have any control over it. That was terrible. An international hotel must definitely have only English channels accessible.
I was particularly impressed by the courtesy and efficiency of the front-of -house staff, who were able to arrange trips for me on the spot even though I had little time. The lifts did not always respond to the card, even though I followed the instructions
Great location and service from all staff. Long queue when checking out, but almost expected as it was 9am.
very clean rooms, very comfort bed, location -near train station and shopping centrum
comfortable, conveniently located, nice restaurant facilities, fitness center is well-equipped no wireless network in the room (available only in common areas)
The view from the window! the hotel doesn't have pravite parking for their guests! We payed for 2 days in the parking under hotel for 100$!
Good location near the Central Train station and main business district. The room was clean and they had free apples in the lobby. The staff was not too helpful when we asked about train times to and from the airport. The wifi is only free in the lobby and is charged in the rooms (about $8 US per day).
Very centrally located Too expensive services cost such as internet use and hotel taxi drive to airport
Good service, perfect breakfast and hotel taxi service from/ to the airport for a very good rate
All requets made were always carried out effectively The pool area could do with some upgrade.
Good location, good staff in general, nice and confortable room. nothing special.
Location, Hearth of the Warsaw , Breakfast , Prices ( 70 Euro / room ) I dont know why didnt Wifi in Room free of charge ?
Location If you do not have a laptop they should at least let you have free internet in the lobby
The very center of Warsaw, good service ,very nice rooms
Excellent location building ,very good breakfast, great views overcharge for wifi
The hotel was amazing...breakfast great..the staff were helpful and the area very convenient.
The quality of the rooms - great bed, view, bathroom, cleaniness, breakfast delivered to the room. The staff was not so nice, once I felt even offended when I went with my husband to the pool and the man from the help desk handed a form for adults only to my husband and when I asked if it is only one per room or what, he asked loudly and with surprise: "And you already had your 18th birthday?!".
The spa/healthclub and pool area on the 43rd floor with a panoramic view of the city is great! The concierge at the hotel is the best to ask for recomendations. And the comfort of the room and the roomservice menu get top points as well! You definitely get value for money here. The service from the hotel staff was polite, but not overly warm and friendly.
+ the rooftop pool and jacuzzi, very nice birds-eye perspective views on the city (altough personel seemed very unhappy a little bit everywhere in the hotel ...) & pool was - maybe as expected - a little overcrowded. - - most incompetent hotel staff i ever had in Warszawa ( better go to the Marriot, the Westin, Hotel Diana, and many others for a correct client service ) They charge our credit card for the double (!) amount even one week after checking out (we paid everything correctly @ check-out) & after checking-in with my wife, the morning after they only had breakfast for one, taxi we ordered the night before to catch an airplane was not in time, husband checking out earlier than his wife was apparently a problem, pool service was quite unfriendly, & a lot of other mistakes were made. Finally, after expensive calls from Brussels to Poland, they told us that all mistakes are to blame on booking.com and ourselves. We never go back there.
The gym was great.
services and facilities were up to 5 star standard Staff tried hard to help the price of the inroom internet was excessive and meant that i would not use it
The breakfast was superb.Everything was so fresh and tasty. It is also ideally located withineasy reach of public transport I was very happy with everything
Excellent Breakfast Buffet, Rooms were very nice, quiet. Location is far from Old Town and major sites. Metro is not really helpful in getting to the main attractions.
Very clean, quiet and courteous staff. Breakfast was wonderful. Nothing comes to mind.
The location is very good near to city centre however in a quite street. Rooms are spacious and nicely furnished. All facilities are available including free internet connection. Great breakfast.
The hotel is a great deal. For a very reasonable price you get nice facilities, access to pool and spa, and the breakfast buffet. Staff were friendly. The location isn't terribly convenient. It's a bit of a walk to get anywhere--even to a tram stop. Rooms seems to have showers but no baths.
uncomfortable beds location not very good breakfast was not good
Excellent quiet rooms. Friendly, helpful staff. The only breakfast option is a large buffet. I do not $30 worth of food to start my. A couple of eggs, toast and coffee will do it Not available at the hotel or anywhere nearby. I stayed in two rooms there. Both had broken scales. I suggest fix them or remove them. They are just a toe stub hazard.
Luxury room, great staff! Great breakfast spread in the morning!
The room was good equiped and employees very nice and helpful. Close from city center
The location is very central, and is good for seeing sights such as the Palace of Science and Culture and the Old Town by foot. It is also 10 minutes walk to the train station and to the Zlote Tarasy shopping centre. We did not plan to have breakfast there, but were offered it for 86zl per person. 172zl could probably have bought breakfast for 10 people outside the hotel, so that was not worth considering.
The room, especially the bathroom was large and comfortable. The parking garage was also very convenient. The queue at check-out in the morning; the breakfast was not included in the room rate of EUR 110,-
Great location Poor air conditioning in room and lobby
i like to stay again in this hotel . because it is quite convinion for me .
Location is perfect
Opening time of the swimming pool: 9.00 am till 8.00 pm!!!!! Impossible to use.......
Excellent position. Part of the room lightning and the cabled Internet connection was not working upon my late arrival. Air conditioning terribly noisy. Some staff was strangely snoopy and quizzical - In a five-stars hotel you should be able to relax and let down your guard.
clean ,location front desk woman
Great location, great swimming pool! Spacious and confortable rooms. I was given a room with 2 single beds. Quite small and narrow bed, even for 1 person.
The location and open space around the hotel was very pleasent and the view onto the square was an added bonus. Other features we enjoyed being able to open the window in the room for ventilation the separate room room was also an excellent feature.
Location is excellent for both sighseeing and business while in a quiet street. The pool is fantastic. Staff was very helpful with restaurant recommendations and museum bookings, etc. everything was very good.
Location is perfect for tourists, Old Warsaw is only blocks away. Included breakfast was perfect, great selection of food, attentive staff, and unlimited coffee or tea. Highly recommended this hotel. Hotel was undergoing some remodeling. I'm sure price will rise with new amenities.
Bar staff were very friendly and helpful. paying was a problem as I had to pay twice on my VISA as they wouldn't accept my switch card. Swimming pool and facilities were dated and due for a refurbishment. 2 single beds instead of a double as requested.
staff and welcome specially at the reception bar staff very friendly,, swimming poll is perfect taxi driver and concierge cooperation is not to help the guest i think just to do business between them
Location is perfect, it's walking distance to the old town. Included in our price was a buffet breakfast. It had a really rich selection of everything. The staff was very kind and the rooms looked new and in great shape. Internet was a bit on the slow end.
The staff it's polite, and the service is good
Everything was excellent! Comfortable bed, clean room like everything was brand new, great breakfast. I would definitely recommend this hotel and I'll stay at this hotel again. It would be nice if a receptionist could tell new guests that they have to use their room card to make elevators work.
Very central location, good breakfast. We stayed there in winter and the water in the shower wasn't hot enough.
Nice room, good breakfast The area where the hotel is located can be quite dangerous at night (specially for women walking alone). Even if they say that it is safe, do not take money with you and do not accept to help people asking for information (it is a trap). I have to say that because I had problems with thief and I think that I must warn people.
The beds really ARE "Heavenly Beds," as they say. With only one exception, all staff were on their toes, sharp, well spoken, helpful, cordial and enthusiastic. The weekend rate was superb! The lounge had lots of light, comfortable chairs, and excellent "bar food," including fine delicate soups from the restaurant – and some evenings, instruction in making vodka drinks; I returned there to eat one evening, even after checking out. Insufficient lobby seating. Breakfast overpriced when not included.
The environment, location, cleaness
Courtesy and helpfulness of staff Pre breakfast coffee only from 6:00 a.m. t 6:30 a.m. Also, other than an upgrade given, because it was booked with your website, not other Starwood Credit was given, even though the money was taken off at the time of booking.
Staff(reception), please wake up! Peoples check in and check out. Where is the line and how is the first in the line?
I love the Westin Bed and linens in all Westin properties The heat of the shower water is a real problem. There is a significant pulsing of water which goes from cold to scalding hot in a matter of 2-3 seconds. It's so bad that I will not stay in the Westin Warsaw again. I'm an SPG loyalist, but I won't be staying at the Westin Warsaw ever again due to the water heat situation. It's really bad, and when I told the front desk, they commented that the problem had to their knowledge been fixed. I can't be the only guest that finds this dangerous and terribly bothersome.
the fact that the used my name when answering the phone that they permitted late check out i.e.2pm
Really good service, room was clean, issues were fixed after only one call. not applicable
The standard of the room, the restaurant and bar, the view from the executive lounge
Nice gym and sauna Internet charges
My upgrate to suite
Everything perfect. Fabulous sea food restaurant
Hotel has a perfect location in Warsaw. Very close to tram, bus and metro station. (1minute walk) Very close to center and lots of shopping centers. Hotel staf is really positive and try to help whenever you need something. Great breakfast service and very clean rooms. We stayed two times in a short period in different kinds of rooms. In one room there were slippers in the room, next time in the room there were no slipper. When we asked the reception, they said there is no slipper service at the hotel. No minibar in room.
Good location, reasonable price Hotel is located very close to a roundabout and since the rooms are not very well isolated, it's quite noisy.
good connection to public transport; centrally loacted as it is located at a very big street it is rather loud
-The location, it was easy to reach the city.... -The breakfast, it was really good...
Excellent Breakfasts.Very helpfull staff. No coffee facilities in rooms. Small cupboards.
Super! The excellent personnel! Purely and comfortably! An excellent breakfast :) It is noisy in rooms when windows look at the central street. You will not have a sleep in the morning.
Hotel is big, beautiful, very well-located (in the middle of the city near Warsaw Centralnaia station). Staff is very friendly, english-speaking. Breakfast is excellent. The room is clean and big enough.
friendly staff, very good breakfast, clean rooms the loudness of the street is a bit annoying, but one gets used to it
nothing very unfriendly staff. not prepared to help when there was no record of booking
Very nice and cheap hotel with a great breakfast buffet. Very central just 5 min from the culture palace. Clean and nice rooms. Not much to complain about. The staff were not so helpful
Good room service and food No double beds in the suites. Tiny rooms with a double bed
Very comfortable room with many amenities; courteous stuff goes out of the way to make sure that the clients are happy. No problems
Staff was helpful and kind. Parking was owful. Spaces for cars are not enough wide to park and get out from the cart without "polishing" wall or car side.
This hotel is really 1st class. I have read the 1-2 years old comments, most of the "problems" (furneture, noise, smoke -smell in the room) sorted already. Very nice and clean, friendly staff... The offer of meat could be more at the breakfast. The service prices are high.
services, staff amability, cleanliness of the room
Easy to find, good service, no problem with late check in.
Nothing in particular There was at least 60 people waiting to book in when I arrived. The biggest que i have ever seen in any hotel
Breakfast were very nice Wi-Fi is not free of charges. Brrrrr...
Service the staff provided Gym was old and outdated
Excellent service, very comfy room and great location.
flawless functioning, meets every expectation, good food, quick room service it is quite large - long corridors, many rooms per floor
Good location, friendly staff, great breakfast. Perfect for everybody who does not suffer dust mites allergy. It is not a place for you if you have dust mites allergy, all rooms are with carpet and quite old beds
I stay often at this Sheraton. They always make an error with the reservation - this time it was two beds instead of reserved one. But - still great value for the price.
It is the best hotel in Warsaw More italian Channels on TV
The luxurious room! The restaurant prices (including the breakfast buffet) seemed steep for Poland!
Excellent location and good price quality ratio
I liked the room, it was very comfortable and clean. The staff was very nice and helpful. There is unfortunately no swimming pool.
Excellent location, very attractive price for such a high standard No
The rooms were large and spacious,clean and comfortable.food excellent.could not find any fault with this hotel
restuarants espically the thai one best thai food out of thailand nope
location not far from station and old town , helpful staff internet connection expensive
location and service no ventilation in the bathroom, also bath tab slow to drain
This is a well -placed Hotel, with large comfortable rooms. Very slow on the Front Desk.
the bed is excellent the service like hotel with only 3 stars or less
Location to railway station and transport links. A little difficult to find.
Although a flexible room booking was made, the hotel took payment from my credit card a week before I arrived. Acceptable if you have booked a cheaper advance room, but unacceptable for a flexible full price stay.
Decent location to be able to get out at night. The hotel is tired and tatty in places, and the rooms smell musty. Wifi access is really difficult.
5 stars ! 5 stars!
Pleasant English speaking reception staff. I could also listen to music in bathroom. No complaints
Close to the railway station. A very comfortable hotel. No free Internet in the rooms.
Location The room was too cold
Excellent value for money, great location, excellent breakfast. Would recommend to anyone.
Good hotel with a GREAT staff. Every request was attended to thoroughly and quickly.
Outstanding breakfast. Very comfortable room.
clean, well located, good as a start point to travel by foot or by taxi or to take a train. Rich breakfast. Not best coffe I ever tasted I ordered a airport pickup service but the driver didn't showed up so we took a cab.
Room size Recommend that bathrobes and slippers be provided Also hair conditioner
Classic European lux hotel. A grand dame of Warsaw. Fully modern with wonderful, English-seaking staff. Very comfortable room; king bed; excellent Internet service; huge comfortable bathroom. Outstanding breakfast (get breakfast with your rate!). Also enjoyed dinner one evening when it was particularly sleety and blustery outdoors -- did not want to go anywhere. Hotel provides soap and shower gel in dispensers rather than individual bars or tubes.
Beautiful old hotel. Staff was very helpful. The ac was a bit uncomfortable.
excellent stuff very friendly and helpful, starring from doorman, front desk, restaurant and bar employees housekeeping and of curse breakfast so delicious, we are very picky costumers but there is nothing to complain about this complain defiantly next year when we will travel to Poland we will stay in this hotel. nothing to complain very positive experience :)
everything good and kindness steps
Polonia Palace Hotel has so much to offer both business and leisure travelers. Great location, big, comfortable, QUIET and well appointed rooms, attentive staff and the best breakfast buffet ever. Conference rooms are attractive and convenient to the guest rooms and amenities. We would stay there again and recommend it without hesitation.
Historic landmark ,great location and atmosphere , brings many memories !
Hotel staff courteous, thoughtful, and very helpful when attention was needed. Hotel very convenient to visiting tourist sites, restaurants and shopping. Consierge services were super. Double room was lovely but only one comfortable chair provided for two in room. We needed to remain in room for two days because of a sustained injury. Television only source of entertainment, but limited in English. Only news/sports programming available.
Great Central location with good staff and excellent service
Excellent location, near the most beautiful areas of Warsaw. Friendly staff providing first class service. Perfect for those looking for "old British style". The prices for the breakfast as well as for the bar are clearly excessive. The window of our room was quite small and located in a quite low position. As I said, it is perfect for those looking for "old British style", not so good for those looking for a modern-looking business hotel.
Large room with a beautiful bathroom.
location, staff, service, breakfast room
The hotel provides free bottled water for guests. The housekeepers replenish this when they turn down the sheets. In a world where the top hotels seem to charge for everything, this was refreshing. A 35 Euro breakfast seemed absurd given the low prevailing price levels in Poland. Frankly, that would have been excessive for Paris.
The location of the hotel is excellent. Only 5 minutes walk from the Old Town, in a safe area, next to many interesting touristic sites. The emploees of the hotel were very gentle and the most important was that they could speak English!! Also, the room was large and the very comfortable. I could stay there in the future! The bathroom. I think it needs renovation.
room was comfortable and location is perfect poor service, rip-off pprice of a very poor quality (value for money) breakfeast
professionalism, nice staff, everything...! no
We were made to feel like '5 star' visitors. The staff were all extremely warm and courteous. The facilities were above reproach.
The hotel was convenient for an early morning flight. They were very accommodating about letting us store our luggage before we even checked in. The staff spoke English well.
only one thing- approchable to airport in 15min Bedding was so poor even though bathroom was well renovated.Also I don't think staff was nice. Also it was quite far from city center than I thought. took about 20euro per each one way trip to centrum
Great Hotel, unfortunately a short overnight stay, Airport tranfer was perfect.
Everything was perfect: the room, atmosphere, hospitality, cleanliness, and service. I definitely recommend this hotel to anyone traveling in the Warszawa area. N/A
At check-in they offered to upgrade me at no cost to one of their newer rooms, and it was very nice. A substantial and tasty breakfast buffet in their on-premise restaurant came with the room price. They offered me a free shuttle ride (starting at 4 AM) to airport but I elected to walk to and from the airport, which worked well: about 20 minutes walk. Arranging a shuttle from airport to hotel seemed difficult if one has no facility with Polish.
Having an airport shuttle is such a huge help. Staff is friendly. Room, bathroom good size. Will stay again if flying out of Warsaw. A little far fr old town, but doable with bus.
Hotel and room very clean and comfortable, Staff not friendly and didn't seem to be customer oriented.
The food in the restaurant was very good quality. Staff were very helpful: organise taxi, find bus stops etc The wash basin was cracked. This is not a true complaint though, but something that should be looked at.
Very clean and modern hotel. Great location if you want to be near the airport and not have any airport noise. The free hotel shuttle leaves the hotel every 30 minutes beginning at 4AM and is on time. It also runs late at night. You can walk to the airport in about 20 minutes. There is a grocery store about a 15 minute walk in the direction away from the airport.
Location Staff should be '' dyskretny ''.
close to the airport and transport
The room was in sort of art deco style up to the tiniest detail, very nice.
The staff was very efficient and friendly. One of the best locations in Warsaw, you're close to the center but escape the crowd.
Excellent rooms, friendly staff (in the bar and restaurant), good food, real value for money - I would recommend whole-heartedly
The comfort and design of the room and of the bathroom (underfloor heating, towel warmer, ...) The network connection never worked (cable or wifi) despite many trials by the staff itself
Furniture Worst breakfast ever! Lack of privacy in the bathroom - open window looking to the opposite living house - had to use towel to cover it. Could not utilise breakfast after first night - hotel refused to compensate. No free wi-fi.
The decor was impeccable. Done in the Art Deco style, we noted nothing that was out of place. The restaurant was great, we only wish we had been more hungry when we went. The staff were always very helpful. We loved it all. We wonder if we went again would we get such a good deal....
Facility is almost good. But I cant accept that using Internet is charged.
very good restaurant
art deco interior design, small intimate, personal service bad mattress
Personnel was very kind, the bar very comfortable. small rooms, too many doors, difficulties with the hot water regulation, small working table.
The hotel itself and the room. Nice location and large well appointed room.
Beautiful, comfortable rooms-bathrooms were amazing (heated towels racks, marble, etc); Rooms were extremely quite and the staff were exceptional! I will definitely look for this brand of hotel as I travel throughout Europe all the time. The best hotel by far out of all 5 stars on this trip between Warsaw, Krakow, and Prague. Perfect!-Only regret was not looking into this brand of hotel for Prague. The hotel reception had helped us with our train ticket and printed off itinerary info. with the train that you make a reservation for a seat and to pay at the station. It ended up it was the wrong train and we (me and my mom)had to stand for 3- 1/2 hours plus on our train to Krakow. I don't know what happened, and it may have been a website error, but it ended up being an experience to talk about and we had some great local flavor and met some great Polish people-it was up close and personal!
The comfort of the bed as well as the bathroom. Also, the complimentary water was appreciated. Lack of air flow.
Very nice hotel with high level of quality. Good location within old town. Not too big. Facilities were close to 5 star but small things were not at that level. Cleaning staff walked into my room early in the morning (8.15) when I was still sleeping. Toilet & shower room was cold. Water was not running well away from the bath-tab. Breakfast was ok but not 5 stars level.
The staff and the location were perfect. I loved the bathroom and the modern feel and cleanliness of the hotel. It was a little too quiet. The seating set up on the front patio didn't see to say"come and sit awhile".
The location and ratings helped me choose this hotel. It is just inside the old city with ancient walls and fun venues. Not a thing.
Very quiet and relaxed. The staff were very friendly and helpful. Really nice visit.
Great service and staff
Central location for the old town, excellent rooms and efficient staff. lovely open air breakfast area. Minor observation that the upper rooms have rather small windows because of the old nature of the building. This makes the rooms somewhat dark during the daylight hours
The room was comfortable, well appointed with excellent bathroom. Hotel gave easy access to 'Old Town' and to the venue I was in Warsaw to attend. Breakfast in hotel too expensive.
Great location for touring around the old city. Close to shops, restaurants. Also near the river and lovely park.
close to airport, good food, great hotel staff not very kind
1) there was no a baby-chair available in the hotel. we were travelling with a baby and have to feed her holding in our arms. 2) no porter in the hotel lobby, no one helps you with bags
Flexible with checkin times due to proximity to the airport, nicely sized and clean modern rooms. A little on the pricey side, but it's what you expect for the convenience of being a 50 metre walk from the terminal.
Very nice airport hotel for a short stay or last night in Poland, especially if you have an early departure. The restaurant is good, and the included breakfast is a great value. Internet available, but for a fee. Still, reasonable. For a hotel advertised as being right at the airport, it was a little hard to find from the arrivals hall.
Location right next to airport for early flights. A bit too expensive.
Difficult to beat location- short walk to terminals. Accomodating and helpful staff. Very good buffet breakfast. Easy public transport access to city center and Old Town: rail and bus. Price on higher side
Very well organized hotel, with friendly staff, fluent in the english language. Hotel neatly located in the close vicinity of F. Chopin Airport. None
Location . Comfortable well equiped suite. Internet access. Horrendous price for underground parking. Poor quality of service in hotel restaurant. Quality of food not not bad but not worth their prices.
Very nice staff and behavior. Even it is more business hotel they have everything for staing with baby.
The restaurant was great. The room was clean and comfortable. A/C was working. Quiet. Walk to the airport. No more free internet. Extras are over-priced, ie: bottled water, etc.
The location is excellent if you are leaving early on a flight. It is just across the street from the terminal. Too Expensive.
the hotel is good and honestly the hotel rescued me when i found an available double room with extra bed after what the hotel "apartmenty zgoda" did to us, as it is the worst hotel ever with the worst customer service, anyway grand mercure was a good hotel, good location, staff is friendy it is a little bit expensive
Very appropriately located close to the city center. Comfortable rooms. Qualified staff.Renovated recently. Deposit for the room is too high. Breakfast is overpriced.
The hotel is located successfully in relation to station: 2 stops by tram or by bus, it is possible to reach for 15 minutes on foot. Very attentive personnel on a reception. The comfortable, pure number, convenient bed. Very much it was pleasant, I will recommend to friends. There's no Wi-Fi in the room.
Internet, clean room, good breakfast Invoicing process - 0,5 h !!! (thanks God it finally worked out); I was asked to sign a bill during my breakfast (in the middle of my breakfast), as if signing upon my leaving the breakfast room was too dangerous...
very kind personal it is too modern for me. I do not like this kind of light. It looked like I was the only guest. That was a little bit strange
Location. If the room could have been bigger since two males were staying in the room. Perfect place for couples I would think.
A one-night stay is hardly enough to judge a hotel, but I found the dinner excellent
cable based connection to internet, missing WiFi
great rooms, great shower and very quiet rooms they told me that I could pay with Diners Club, but by checking out I couldn´t...minor issue, but for me of big importance
Staff clear and precise - no 'waffle' Just one thing - could not figure out for a while that lights in room operated on the door key card. Could do with a clear notice to this effect on the table, this being first thing noticed on entering