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front desk staff was terrible.
The staff was great!!! The smoking
Location- close to nice town Chania, but in the same time isolated from the street croud. Entertaiment was applicable for all generations. Sometimes, food was not tasty!
Staff execllent, food varied, good quality and plentiful. Great pools for all the family. Nice quiet location, great for families with kids as everything was close. Rooms a little small for a family and need renovation. The animation team were ok, but could have been a little better esp. the evening show.
Staff courtesy and efficiency, great swimming pool complex, food plenty and of reasonable quality. Lounge and common areas climate control (air conditioning was available only in rooms and dinning areas), needs refurbishment in many areas, as most facilities are quite old, room service is an issue.
beach is not prepared as hotels facilities, a lot of rocks, only few beach umbrellas
Great value for the bucks -- overall awesome! I read a few negative reviews regarding the resort's rocky beach, but we found the rocks no hinderance and enjoyed it all the same. I also read that there weren't many other venues around, but we found that beachside boardwalk and other venues (behind/next to resort) there to be delightful. A truly wonderful holiday--many thanks!!
Lots of space, good swimming pools, all-inclusive Worn-off, noisy and crowded, poor catering
there were activities thru out the day for children and adults; also evening activity for children and adults. kids LOVED it!
The room was clean . The wait staff was very efficient. They don't turn the air conditioning on until June regardless of the weather. The temperature in our room was in the 80's. The food was very average and should be warmer.
The staff is friendly very much. The rooms are quite big. The pool is very pleasant and except for a short not deep area 2.8m deep. To swim in it is very good activity. The restaurant and reception building is situated in front of the pool, and the buildings of all rooms stand very close to them. If you demand something the staff help you right away. The internet access is operating but sometimes the connection is broken in the hotel and the whole village area too. The food service and the cook woman both are good but may be the variety of foods may be larger. This hotel is a wonderful starting place to travel around the whole Hania and Rethimno prefectures. The only not so good thing the little expensive breakfast fee. In Rethimno in an elegant restaurant anybody can get a large continental breakfast for 5€.
The staff were invariably friendly and helpful. The ppol was always clean and it was very close to the beach. It was very remote and a warning that it would be difficult without personal transport would have been very helpful. Although we didn't eat dinner in the hotel, the buffet food looked very unappetising and overpriced. The hotel was incredibly difficult to find at 11pm with appallingly inadequate sign; we drove past it 3 times without seeing it.
staff were very friendly and helpful, prices of food items served was very reasonable the music played at the pool area was too loud
We were at Asterion in the last week of season and practically had the hotel to ourselves! The people at Asterion were very friendly & polite & helpful! Thank you! Please heat the pool!
Size of 2bed appt and quiet location on beach
Bianca, the receptionist. She was delightful. We stayed at the hotel during a petrol strike and she was very understanding and helpful. Out of the way with very little else around the area. Long way from Plateneas.
good and clean environment, pleasant swimming pool, good food and large servings at hotel restaurant, spacy rooms, attentive to the rooms by the cleaners Stinginess in toilet paper, nasty smell around the garden- dirty beach by the hotel
It was quiet and exellent swimming pool and benks and the rooms very nice. no
Nice hotel, by the beach. Located in Platanias, one of the most cosmopolitan places in Chania, Crete.
nice hotel resort,nice pools, nice breakfast and friendly staf some staf at the reception should be trained more and
the staff is the best at the restaurant!!! Manolis and Maria are great people!!!
good facilities, nice friendly staff breakfast was the same every day. expensive internet
The hotel is very beautiful & clean.The view from the hotel is good & its just 10 steps away from a beautiful sandy beach.The staff is very nice & helpful.Wide variety of buffet.I Highly recommend this hotel to everyone.Its bear to the airport.Rooms are very spacious & very clean.This is the best place to stay in crete!!!!!
I booked a room with a private pool which has fantastic The personnel is uneducated and there almost no services. The food is terrible do not book a package that will include food it is better to select a Bed and Breakfast package.
Daily room cleaning, special decoration in the room, variety of foods served, nice view, closeness to the sea. It's not convenient the daily program of breakfast serving. It's impossible to get up too early to get your breakfast, while on vacation. Most hotels extend this service till 10:30am and not 9:30!! At Chrispy, all visitors were used to get up at about 9 o'clock to be in time for breakfast and that caused an unbelievable "traffic" in the restaurant, noise and obvious stress to the staff.
The general family atmosphere for the hotel , the pool was fantastic and well organized .. The food was not so good both breakfast and dinner. The lady staff were so at all friendly.. The room that we stayed in had a broken toilet but we didnt report since we were there for a short time , and very untidy rooms..
nice room, and all instalations staff
Nice rooms, good food guality, nice poolarea. Cleaning not perfect, towels and garbage not taken care of daily. Some of activities/eguipment not included (fairly expensive) in the price, for example tennis, air-conditioning, etc.
the training of the staff and the overall organization
Amazing Hotel at the suburban of Chania in a great location at seaside with great surrounding pools everywhere almost in frond of every room !!! Parking in big parking area in frond of the hotel. Our room and bathroom was very clean and in a good size. Really polite stuff and good quality service. Good value for money.
the location The price for lunch was far to high for what we did receive.
terrible very expensive for what they offer
Great breakfast, very helpful staff.
Rooms a step away from the sea and very well cleaned The most smiling staff we have ever met in a hotel.
The staff were very friendly and helpful. The pool and pool/bar/restaurant terrace areas were lovely. Breakfast was good (although could do with more variety of fresh fruit). Rooms were large, clean and adequate (although the little kitchen could do with a kettle and maybe a microwave). Nice balcony and we had a lovely view of the sea. The hotel advertises that it has a gym (there's even a photo in their glossy brochure) but this is very misleading. The "gym" consisted of about 5 pieces of very old delapidated equipment - most of which didn't work.
Value for money, clean. I would recommend this hotel if you want a place to stay in western Crete and want to visit the Chania area (very beautiful places around). We didn't like the fact that when we arrived there was nobody to help us take the luggage to the rooms and there was no elevator.
Hotel staff was nice and helpful, room was nice, quiet and clean. We certainly enjoyed our stay.
Friendly hotel with great service. Quiet location yet still convenient to road network. No fresh orange juice at breakfast
Very good hotel with a very good price,highly recommended! A lot of mosquitos, i don't know if they can do anything with that!
Nothing. Yes, terrible rate. Toilet leaked, no paper, no soap, tv did not work. Phone did not work. Bed was hard. No water view.
The staff was really good and very effecient in responding to any problems we had. Also we liked the settings of the hotel and we were so close to the shops when we needed it.
The location was ideal for our holiday, easy walking distance to the beach and nightlife. The swimming pool and grounds were very good. I think the accommodation was comfortable,however, the tap in our bathroom was not secured to the bason. This did not affect the usage but could have been a problem. I feel the rooms need a face lift. The super market located near to the swimming pool has closed although it is still advertised within the information booklet in the rooms and the signs are still displayed throughout the grounds.
The looking of a little village in greece The staff, cleaning of the room and service.
Great location, friendly staff, wonderful place to relax. Close to lots of restaurants and beaches and also has an amazing pool. Great!
Relaxed by beach and pool
Spacy, next to an olive garden with clean large pool Balconies to close to each other
everything was ok, room very clean, very nice location, very nice surroundings nothing particular
Great hotel. Excellent room, very clean and tidy. Polite staff, the location is ideal as it isnt right on main street with the noise and the traffic. Room was quite spacious, with extra sofa, table and 4 chairs, sink, kitchen and fridge. There's a balcony to chill too.
Stayed for a very short time, waiting for a comeback! Excellent value for money,really nice-clean and comfortable room. Has a very nice pool bar,kids swimming pool and lots of green.We were very happy with the location.Very friendly and polite service,extremely helpful manager.Thank you!
Very good hotel!! Large room, quite and friendly atmosphere. Cleaning ladies made a very good job and the staff was very friendly and helfull. We will come back !! The distance from the sea. About 600 meters but it was only 4 minutes walking, so was ok!!
The location of Caretta Beach is excellent and facilities are good considering the moderate price. The 2-room apartment we got is very spacious with 2 toilets and a big balcony that has a great view. The hotel staffs are very friendly and customer minded; there is a nice and cosy atmosphere. We really enjoyed our 5 days stay there. It would be even better, if the hotel could provide beach towel to the guest. The swimming pool could be better cleaned.
Pleasant, helpful staff. Clean rooms and grounds. Beautiful setting on the beach. Better than expected food at the pool bar. Convenient access to more touristic services within 10 minutes drive. Walk to many local restaurants yet hotel itself is quiet and peaceful Beach was windy and pebbly.
The hotel has the ideal location as it is situated directly on an endless sandy beach, the rooms are very spacious, comfortable and clean. The staff is also very kind and helpful. We loved waking up late and being served our breakfast while enjoying the view over the Mediterranean! To sum up, it was a wonderful holiday experience and we would strongly recommend the Caretta Beach!
Very very friendly peple, nice and comfortable. Not the best location, almost 20 min. driving from the town center.
Friendly owners Noise from main road made balcony unusable. Parking at rear of apartments was in a very scruffy area with an abandonend car on the plot. We had better value hotels complete with all facilities for the same price or less during our trip to Crete
It was very clean, and the room was very nice. The staffs were very friendly and helpful. It was a little bit noisy because it is near the road.
Excellent holiday, the hotel was ideally situated for our needs and it was very clean and the staff were friendly. Very relaxed from the moment we arrived.
- Towel change every three days not appreciated. - English not spoken by employees.
The hotel is located in a very good spot and have an excellent service. Their hospitality is fantastic, the room was nice and clean and they make you feel welcomed from the moment you arrived. I can really recommend this hotel and will go back and stay there as soon as I return to Crete.
It was very central to all facilities,easy to find, nice people, helpfull. We did realy enjoy our stay. Parking was a bit of a problem.
The hotel is very close to the beach and our room had a lovely sea view. The apartments are nice and clean and quite modern, within easy reach of all the bars and shops along the main strip of Platanias. The staff made us feel very welcome, we will stay there again if we travel back to Platanias.
Nice position, friendly people and very nice and clean rooms. Value for money nearly perfect
Central location and nice apartment (balcony with ocean view). Place to park the car nearby. I would definitely came back. We stayed 3 nights and the towels were never changed.