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It is a grea\t family run hotel that is friendly, welcoming and professional. Nothing
Friendly greeting on arrival, helpful staff, room spacious and tastefully decorated and furnished, great location in beautiful part of Grand Duchy of Luxembourg, fabulous view from room. Restaurant great food if a little pricey!
Very unfriendly staff when arriving...rest was OK.
Great location for exploring the Ardennes / Bastogne region. Good size rooms, well decorated. Friendly staff. Shopping centre nearby.
Convenient location, friendly and helpful staff and management, excellent food and restaurant service, lovely surrounding countryside and towns.
Excelllent family run hotel, staff were all very pleasant, room were very clean and nicely decorated. Resturant was good. No bad points
Especially the tasteful decoration and furniture in the rooms as well as in the common parts of the hotel and the very frienly and professional staff Apart from the excellent breakfast (in a nice breakfast area) and a rather expensive à la carte restaurant it would be good to have facilities for snacks, salads etc.. at the hotel, especially for lunch. I did not like the swallow nests and especially the dirty terrace pavement !
Beautiful building and an excellent location. Breakfast buffet was fantastic. Unfortunately we were there at a time when the farm next door (ie buildings 50m away) was re-fertilising or something similar and the whole hotel smelled of manure. We couldn't open our window. Also, the spa was cold (35 C max) so wellness facilities weren't great.
Friendly, competent and attentive staff, quiet rooms and location, nice restaurant (dinner only) standard rooms small, inner yard and parking area appear unfinished,
A very nice place with friendly staff, free private wellness, great breakfast. Construction works in the morning that woke us up.
Beautiful new rooms, amazing breakfast, frienldy staff.
An excellent stay, friendly helpful staff, good breakfast and very comfortable room Muddy carpark!
The setting and staff were excellent. The bedroom was comfortable and luxurious. The restaurant was welcoming but there was only a set menu with no choice. However the meal was delicious and memorable. We would like to stay there again.
There was nothing I didn't like about this hotel, the staff is extremely helpfull and the rooms and entourage are lovely. It's a very romantic hotel, but I felt very welcomed by the staff and I had two young children with me. I especially liked the private spa (all to ourselves for an hour!), where one can relax,and enjoy sauna and jacuzzi. My children were welcome to use these facilities which I appreciated. A special thanks to Corinne, who went to any lenght to accomodate us. The restaurant is very recommendable, the starters might be a bit on the pricy side but worth it.
the building The spa is far too small, very noisy because there was a wedding celebration on Saturday evening until 4 o'clock, then there was a truck who moved away the installations, still very noisy!
Great location, stunning place, beutifull rooms and bathroom, good restaurant None,
location, restauration, comfort
The setting of both the hotel and the town are truly amazing and for that alone it would be worth a visit. If it's a quiet time you're looking for then it would be hard to find better than this. I was surprised for a hotel that calls itself 'International' that there were no menus in English. I also believe any hotel that caters for business people really should have wireless internet connection available.
The wellness area (swimming pool, jakuzzi, sauna complex), location of hotel, breakfast buffet The sauna area was clearly indicated to be a naked area only. nevertheless quite some people didn't respect that rule, causing certain people to be upset. The rules are clear for everyone.
The spa is really nice and the gourmet restaurant was also very good The room smelled a bit of dog, so I suspect that someone had their pet with them there.
The fact that they provided transport from and to the train. Also, the room was quite spacious and the breakfast was very good. no.
The treatments in the spa area and also the choice at breakfast. The room was smaller than I thought having read reviews before I went. The water in the swimming pool and jacuzzi was quite cold.
I liked the relaxed atmosphere in the hotel, the food is nice and enjoyed the Wellness facilities.
Free WLAN in the room. Big and clean room. Staff is very friendly.
The location Everything is payable, even to open the minibar in the room, you have to ask a key at the reception. That key costs EUR 1,50.
Breakfast is good Jacuzzi only for one person, room is very simple with minimum services for a luxury hotel and compare with other ones with same price is really low.
Room had space, staff was very educated and nice, Hotel place was beautiful and breakfast was good.
The location is wonderful. Overlooking a small river with a castle in the hills above. The restaurant was also excellent with both dinner and breakfast being very good. The only downside was the smell of our room. Although a non-smoking room, we suspect decades of smoking in the room has given it a very particular smell. My wife struggled to sleep with the smell. The room was otherwise clean.
Very nice and quiet surroundings Its remote location and difficulty to find it, even when using a Garmin road planner
Lovely location, reasonable sized room and clean. Staff rather aloof at arrival and not very helpful, though the lady on the last day was nice.
service,breakfast and location
Although it was winter, cold and raining we arrived and felt immediately welcomed. Warm inside the hotel and a warm welcome from al the staff. We had a comfortable room and we could enjoy our stay without any problems.
very child friendly hotel and staff, we had a 3 month baby with us and we had taken the gourmet package, the staff were very accomodating and let us take the baby along..we we noticed that in the bathroom the shower curtain wasnt working well, the water would overflow onto the bathroom floor.. that can be corrected
The location is excellent. We've been here before so we already know this. The service is very good and the breakfast was much better than the last time. We took the gastronomic package but the the two dinners (3-course & 5-course) were very disappointing. I'm sure the chef was not the same one we had a few years ago. The last time we had dinner at this hotel, the food was exceptional. Back then, it was truly a wonderful gastronomic experience. I would still recommend this hotel for the great location and the good service...but the dining experience was rather mediocre.
Absolutely beautiful and exceptional location. Unfriendly, arrogant staff. Hotel with pretentions it doesn't live up to. Beautiful location, but otherwise no reason for 4-star rating (average 3-star in terms of service, room quality, facilities, etc). Quality of the food in the restaurant was mediocre (except for the - expensive - wine list that was quite good), and service was bad, unfriendly, inflexible and amateuristic. Room spacious but hardly decorated. Walls and carpet full of stains, looking like 10 years old (whereas the hotel is quite new). Rooms are noisy. All in all, exceptional location (must see: Bourscheid Castle!), but mediocre hotel and bad in terms of quality-price.
The overall location in a meander of the river is attractive. The nearby ruins of the castle of Bourscheid are worth visiting and can be seen from the hotel grounds. Supper was excellent (35€ menu) and personnel attentive. Breakfast was very good too, fresh home-baked bread was a topper. On the Booking.com site we booked non-smoking rooms, but there were no non-smoking rooms. Unfortunately our clean and beautiful room had been used just before by very heavy smokers. Because of that we had to sleep with the window open leading to another problem: the train passing by every hour awoke us a bit too often. With everything closed the night-trains are not a problem we suppose.
Position and good reception staff
Vincent was terrific!! Nice fellow. We wish him the best. The restaurant service was horribly slow. We were amazed the first night. Then, on the 2nd night it took 2 Hours-10 minutes for us to have only two courses. We did not come again on the 3rd night, and would not stay there again.
the view and the peacefulness
Hotel is situated in the middle of nature. Peaceful location next to a lovely stream. Food was fine, but not up to culinary standards. Personal is really trying their best to make guests happy, but are understaffed so service could be improved even more. Beds are luxuriously soft and comfi, but you have to like this. Superior room is very spacious and has beautiful bathroom. Hotel is "in the middle of nowhere" so not much options for going out or having dinner in another restaurant. The kitchen had trouble in preparing the steaks (mixed up the sauce, well-done/medium), we had to send it back. But then it came back perfect. There was glass on the floor in the room, and even after telling the manager, it was still there (after they've vacuumed). In our opinion it was not right that the manager corrected his staff in front of the guests.
Flexible staff, asked for my breakfast earlier, wasn't an issue! No room-cleaning during my stay!
Wonderful situation with very helpful and polite staff. The quality of the food is excellent and served perfectly but slow. The only problem was the waiting time at dinner, one night we waited 50 minutes for our starter, dinner takes up to 2 1/2 hours
The hotel was clean and comfortable, but it was the location that was amazing! Set in a valley overlooking the Sure River with a view of the castle.. it was idyllic. It was the most quiet, peaceful hotel I have ever stayed in.
Peaceful & relaxing At the time of booking room included meals, we could only eat between 6.00-8.00pm
Excellent service by the staff, clean rooms and facilities, excellent menu, handy location to many attractions and city, small town atmosphere. Lack of English translation on menu, no tea and coffe making facilities in room or in amenities areas, breakfast buffet crowded.
Great shower and steam bath in our room. Food service very accommodating throughout day and very good. No elevator and the room we had was up some very winding narrow stairs so we left our suitcase in car and had to bring clothes up as needed.
Well situated in Esch. Nice terrace for drinks/ dinner. Interesting old building. The food in the restaurant was not great, and overpriced given the quality. Also, the "wellness" centre and whirlpool is rather overstated, being a small jacuzzi bath for one person, and a small sauna that you have to request to use in the morning. Although it is a nice hotel, I think it has too grand an opinion of itself.
Staff were friendly. Village location was nice Bed was uncomfortable. Room in the attic was very small and claustophobic, not like the photos on the website. Showerhead needed descaling. Food was very disappointing - i had a vegetarian pan dish that looked like it had all the leftovers just chucked into a pan. Describing a few home trainers squeezed into a dingy cellar is not my understanding of a "gym". Not the fault of the hotel, but very important to mention for those light sleepers like me - every 30 minutes during the night the church bell rang, wakening me up each time. At 06:30 it rang out for at least 2-3 minutes, and after that sounded every 15 minutes, so planning a lie-in is impossible. I found thïs hotel was not 'gourmet & relax" and my "comfort"room uncomfortable
Great location for motorcycle trip. Superb staff, very helpful and friendly. Excellent food.
Superb location, quiet village, nicely renovated streets and hotel too. Excellent for an excursion trip to learn Luxemburg. Good food, fast service. Friendly waiters. The hotel is listed as a 4 star hotel, but it doesn't reach that level, it's rather a 3 star performance, it's overpriced for the luxury rooms. We booked the "Design Deluxe Studio" through Booking.com, but didn't get it, though the pricing stayed! Room floor and jacuzzi were not clean, lot's of hairs left from previous guests. Owners must have abandoned smiling years ago. Rather didn't want to complain not to spoil our weekend. It's not bad at all, actually good, but the rating should be reviewed and the pricing, plus some professional attitude (to get 4*) to be added.
The restaurant is excellent; the bedroom small but extremely clean, the area wonderful carrying suitcases all through the stairs
The kitchen is excellent, copious breakfast. Bed comfortable (although not with double bed). Bathroom is high standard. Parking is not provided, difficult to find place around. Heating was not working upon arrival and only started to be warm in the room at 5 a.m.
The hotel restaurant is excellent - location is very pretty
The owner was really friendly. The food was superb. Rooms are a bit old and dark, but did have a certain atmosphere
Hotel is located in a small Quiet little town surrounded by lovely countryside ideal for walking, biking etc. Hotel itself is quite old with the decor/style prob not updated from 70s-80s era although the rooms were spotless & good size for a 1-2 night stay. The rooms are located above the restaurant & bar which are both very nice. We ate in the restaurant as we were offered a discount on our room (only paid 20euro for dbl ). Our 4 course meal was excellent with a very helpfull waiter to explain the menu & provide very profesional service & also a great choice of fresh crab & lobster available. Ideal place to stay if you want piece & quiet after a days travelling.
very helpfull people. nice price. good food.
An excellent retaurant with a romantic terrace.
The hotel staff was polite and very helpful in answering questions. The room was very clean and tidy. The morning breakfast was not a buffet, but rather served to us at the table--excellent service though. Not at all
Breakfast The quality of the food in the restaurant
central location, open and friendly atmosphere bedsheet material, length of blankets a bit on the short side.
Good service, newly refurbished rooms, friendly staff, location right in the town next to the castle.
The staff were extremely friendly, and the food in the restaurant was exquisite.
Central for visiting museums in area. Found Excellent Clevaux Toy Museum close to Hotel. Evening meal was good. Good value for the price. My room struggled to heat up even after turning the radiators on full. Swimming pool is 'Refreshing' in temperature.! Breakfast was ok-ish. Note; the Eggs are raw. You have to boil them. (Yes i did make the mistake.! )
The room was nice and big, tha bathroom looked luxury and had a bath! The breakfast was good, the buffet offered enough choices for a nice breakfast and to our supprise there was a swimming pool! The staff was very helpfull and friendly. There was nothing we didn't like but maybe the hotel might consider installing airco or ventilation in the rooms because during our stay it was very hot outside and quite warm in the room (although opening the windows in the evening helped a little.
Nice, renovated and spacious room, located in the center of a very nice small town. Ideal for a short week-end break.
Facilities are very basic.
"Bikers Welcome". Having ridden there from Zeebrugge in very warm weather, the swimming pool etc.was great. After the Sunday evening dinner 'difficulty', the breakfast was extremely good. We arrived on Sunday evening, and the restaurant was having a mussels- only night. None of our party of 4 adults can stand the smell of those large buckets of mussels! However, we ate a 3-course meal, only 300 metres away, for 10 euros each.
Friendly staff and clean room. Very uncomfortable bedding. Rather expensive for the room we got.
Freindly staff, nice location, good breakfast.
Free access to internet in hotel lobby, friendliness of hotel staff, cozy bar in hotel, nice breakfast. No, but Clervaux itself is a pretty quiet town. We stayed there because it is only about 20 minutes by car to Bastogne.
Excellent food, cozy bar, very 'stylish' rooms (deluxe room is really exceptional!) and eally nice owners. If this is always he standard, this is a **** hotel, not *** ! none
I stayed one night and it was great: a friendly and polite staff, a tidy and quite spacious room, a comfortable bed, a clean bathroom and above all a festive breakfast.
We found the staff proffessional while being personable. The interesting and attractive bathroom design really added to the room. The breakfast serving area was a little cramped, but the homemade preserves were a nice touch. Our room was at the back of the hotel and we were worried about the train, but it never bothered us.
Staff were very efficient, friendly and supportive of each other, very much a team effort.
Friendly and helpful staff. Excellent food.
Hotel was easy to find. Parking was effortless. Room was clean & well presented. Spaceous , but not ott. Bar staff were rude.
It is very convenient for walking. We had a wonderfull day on the hills Very noisy from early morning to about 7pm with traffic. Also fairlt noisy internally. We had requested a quiet room.
The room was lovely, the bathroom was really big and the restaurant food was excellent. The bed was too soft, my hiusband got backache and the pillows were too full and firm and hurt my neck.
Every member of staff w encountered, from front of house to spa, was extremely friendly, helpful and attentive. I have stayed here once previously and experienced the same and even though the hotel was full and very busy it made no difference.Location is excellent and the spa and pool facilities add an extra dimension to the location. some rooms have been decorated, others not, this time I had booked two rooms, one had new bathroom, etc. the other was awaiting upgrade. Not a major problem, the room was clean and tidy but bathroom a little tired. Would not stop me rebooking or recommending though.
Exellent service and attention to detail by all the staff. First class!!!!. Would definatly make a return visit. Good location and much to do in the surrounding area. Perhaps more translation into English on certain written material, but hey us Brits are very lazy about learning a second or third language.
The whole atmosphere The parking under the hotel is rather narrow for a large car
Staff was pleasant and accommodating. Dining was very good and good value.
Excellent breakfast buffet. A woman staff member at the reception desk was very helpful in solving internet and printing problems on the lobby computer system. The bathroom was attractive, but not functional. No towel rods or shelving to put your personal belongings and the motion controlled lights kept turning off when I was in the shower.
Set up of the room was perfect for our circumstances, offering co-travels amazingly high privacy but overall excellent social arrangemetns. The pool-spa-sauna facilities were also great Staff, especially at the spa, were a bit stuff.
Location was beautiful close to many sites. Surrounding area and community was very friendly jacuzzi was a little cold for our tastes
Food was good. Some staff helpful The rooms were large, we had a superior room, but very bland. No mirrors in the bedroom, no tissues. No double beds but they did put on a doubel top sheet under the two duvets. Wish we had been told as we hate the separate beds thing.
The brasserie and restaurant served nice food for a good price. Free access to the spa and swimming pool inside the hotel are a nice addition.
The hotel is beautiful, staff amazing. Met at door, welcomed, shown to room. Room beautiful, Terrence overlooking garden and town. Food was wonderful, chef came out to greet guests and ask how our meal was. Once at hotel location is great, beside the castle and in the middle of old Wiltz. The hotel is hard to find from train station, too far to walk and no taxi. We took local bus which was ok as we got to see quite a bit of Wiltz we wouldn't have seen on foot. Not a complaint just a note. Most guests arrive by car so not an issue.
everything was excellent. only one small point, bacon and at breakfast were cold.
Good service, beautiful location, great food, very nice room, nice pool. none
The facilities and comfort as well the location We woudl have preffered a bed with double mattres
Excellent food in resetaurant in the evening,nice setting Poor breakfast,room resembled a lodge even though we upgraded to a suite
The staff were friendly, helpful and accomodating, rooms were clean.Access from car to hotel was good. We felt room a little cluttered, if the large couch was replace by a chair there would have been more room and no one offered to help with luggage.
Everything. the hotel was immaculately clean, The staff were excellent so attentive but not intrusive. The restaurant service and food again excellent. We both loved it and would go back there again with no hesitation. It is an absolute gem. We were recently at a 5 star hotel in Spain where the staff and management would benefit from visiting this hotel and learn just how to run a hotel.
Owners went out of their way to ensure the needs of the customer were met in relation to my wife and I. The location is a little off the beaten track when trying to access the main European routes.
friendly staff, nice location near to nature, good value, clean and newly renovated room
Picturesque location, very friendly and helpful staff. Excellent food in restaurant. Rooms OK (a bit small) with very modern fittings etc
Very nice and quite rooms, excellent bathroom, good restaurant, reasonable price
Location was excellent for our battle field touring. Service was exceptional and quality of food was great.
Everything - the room, the cleanliness, the friendliness and local knowledge of the owner and staff, the excellent food (I would recommend the half board option), the atmosphere of the hotel, its location (great for touring surrounding area), and its price (fantastic value for a hotel of this calibre). Access to shower a bit on the tight side.
very quiet and peaceful. Friendly and helpful staff. Great food. The restaurant is excellent, but expensive.
Spacious comfortable and clean room. Nice surroundings. The dinner was exorbitantly expensive. For 3o Euros extra wine was included with the meal. This turned out to mean 3 glasses of wine, and staff were extremely surly when more wine was aked for!
ambience created by owners is gracious, genteel, comfortable, thoughtful. I felt special and that my visit was important to them. I liked everything. It is a special manoir.
it was quiet The odor in de hotel, we smell the kitchen. Especially the fisch smell was not plesant.
The room was comfortable and the breakfast was really good, and self-service, so you could have whatever and however much you wanted. 1. Location was on a main road, and therefore very noisy. 2. Service was almost non-existent, waiting 10 minutes for someone at reception each time, and breakfast was totally unstaffed. 3. Plumbing in the bathroom was poor, and some of the lights in the bedroom did not work. 4. Considering this has a Gourmet restaurant food was pretty average. 5. The main dining room, for which we had booked, had been taken over by a wedding reception, but we had not been informed, and there was no apology.
The fact that there was free wireless internet access in the room came in very useful, as well as the fact that it is centrally located in Luxembourg. My room was at the back, exactly next to the kitchen exhaust, resulting in a smelly night when leaving the windows open.
Nice Clean Hotel Staff were a bit light in numbers during checkin and breakfast
This was our third time to stay there, and we love it!! Everything--the location (so calm and serene), the food, the staff, all of it. Looking forward to our next stay.
Good for a quite couple of days in the country.
A lovely, very rural setting, and the place itself is an intriguing old mill complex. The evening meal in the restaurant was superb. Took some finding (thank goodness for satnav!), but it is sign-posted very clearly once you find Asselborn. The room was rather cool and they seemed unwilling to put any heat on. Breakfast was nothing special.
A most relaxing break, with superb food and attentive staff. Will definately return !!
I arrived late but the owner's wife was very helpful and she made sure that I'm comfortable. I had to leave early and no one was at the reception and the door was locked, even though I specifically said the previous morning that I'm going to leave early.
We have stayed multiple times at the mill, but this time we stayed in the new apartments in town just up the hill. They are very nice. The only drawback were the pillows--they were like Mt Everest--so tall!!
It was a beautiful, quiet location. The staff was very friendly, the food was excellent, a wonderful place to stay
The atmosphere in the hotel and the surroundings, especially.
hotel and staff excellent in a fantastic quiet location
Everything!! The hotel is in a lovely location, very relaxing. The staff are very attentive and the food wonderful. This was our second visit and we will be back .............
Stay in this hotel was definitelly one of most pleasurables in my recent travels - nice location, clean and without smoke, staff ready with help, good family like athmosphere and good food. I would like to mention a restaurant, which is really excellent place for dinners. Difficult to find anything wrong with the place.
i think the staff was nice and we had a good visit at the hotel
Beautiful location with very friendly staff. Certainly hope to be able to return
The best hosts ever. Excellent location an leaves no scope for improvement. Very reasonably prices. The hotel has an excellent restaurant. The breakfast is also excellent The bathroom was small but had all amenities
The staff was exceptionally friendly and helpful--a very pleasant stay!! A gorgeous setting and spotless room-would select again.
Location, service Bathroom