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The personal attention of the owner/managers and immediate reaction to any request or commment - more a home than a hotel
Clean, warm, efficient Expected to have evening meal at hotel but were told on arrival restaurant was closed on Mondays
Staff Lack of internet connection
Everything was spacious (I doubt that this would apply to hotels that are more centrally located; however, Park Hotel was not far from the centre either, about 800m). There was a large lawn area and a pond with fish swimming around. Our son loved it! Parking on site is a big bonus, and one of the reasons we chose the hotel. A bit pricy.
Our hotelroom had a nice balkony with afternoon sun acing the garden an view on the river. The hotel is situated on a perfect distance to the town centre (about 10 min walk), so the noice of the inner city with all the tourists is not disturbing people who want to go to sleep a little early. Breakfast is good and service is excellent. The rooms do not have any "unneeded" luxury, but all you need is there. We had avery nice stay.
The hotel was a 10 minute walk from downtown on sidewalks adjacent to the Mosel River. The room was good sized, clean and had a nice balcony. Parking was easy. The staff was helpful and friendly and spoke excellent English. The restaurant onsite, Divino, was very, very good. We liked the place a lot.
Suitable accommodation to explore Moselle area Parking - inadequate spaces. Had to park on wet grass surface.
Parking is excellent. Pleasant 10 minute walk to centre. Very comfortable beds.
Clean and basic. Good standard. Needs more car parking
Fantastic location with excellent nearby restaurants, pubs, and shops. The hotel was great, however, the time spent in town was the best.
we had a wonderful stay. we requested a room with a view of the castle and - or the mosel river and they gave us both....it was truly beautiful and i would recommend this hotel to anyone who is going to be in cochem.
We enjoyed the scenery and the hotel. The breakfast was superb ! We would have liked to have had the facilities to make a tea or coffee in out room.
Location Rooms were a bit tired
I liked the bedroom and the breakfast The position was not good as I had to walk a long way from Cochem station
The location and the staff.
The staff were extremely friendly spoke good English and did all they could to make our stay a good one. Will be going back soon.
Well situated, friendly staff, easy walk into town
The hotel staff set a standard of care unmatched by any other hotel we've stayed at in Germany. The breakfast was amazing - we've never seen our kids (6 & 3) eat so much. The owner is very hands-on and is meticulous inhis attention to detail. He knew our routine after one day and had the breakfast table set-up (drinks, place settings, chairs, etc.) exactly how we wanted it on the 2nd morning. We will be going back in the Summer and would not think of staying anywhere else.
The view of the Castle from the balcony I thought it was closer to Cochem Center and it does not provide evening meals
Great location with Castle and river views. Owner even got up early to provide breakfast at 6.30am due to our early departure. what service can't recommend highly enough.
Great staff, easy walk.
Friendly staff. Very helpful and welcoming. Wasn't a problem for us because we just visited during the start of fall but lack of AC could be a problem on hotter days.
Wonderful location, management was excellent, and the staff were extremely helpful. Additionally, the rooms are large, and very nice for such a low price point. Amazing breakfast spread as well. That I couldn't stay longer. I thoroughly enjoyed my stay.
Nice hotel, lovely grounds, very pleasant staff, excellent breakfast. no
The food was marvellous, the free wifi connection was very important to us and the massage was great. Difficulty parking but we always managed
The friendly and efficient service was excellent. It would have been useful if the hotel had provided a kettle and tea and coffee faacilities in our room.
Good sauna and pool facilities (though a 20 euros deposit for the use of a pair of towels may seem a bit "unfriendly"), excellent breakfast and attentive staff. Location is not the best, especially if you're not travelling by car. Occasional rain (common at this time of the year) can make the 20-minute walk to the city center an unconfortable experience. Bed mattresses are way too soft, they may not be suitable for people with back problems.
We thoroughly enjoyed ourselves, it was a very relaxing time. The Hotel staff , the quality of the food and the service was excellent. In terms of value, all prices were very reasonable and affordable. We would visit the hotel again and reccommend it to family and friends.
the services provided by the staff were excellent the very small televisions and the limited channels that were available
Nice and friendly atmosphere. This was really a relaxing stay. Exelent breakfast !!!
hotel staff were very helpful .good food first room shown was not up to standard, had to pay more money to get better room, which was very nice
Parking; welcoming touches (sign on door, free bottle of wine). Overpriced for ordinary room with no view; distance from town.
The hotel-restaurant was excellent
It was a nice stay, people were very helpfull especially for us 2year old daughter. Really nice in details also..
This was a wondeful hotel! The views from our room of gthe castle and the Mosel river were magic. Staff excellent and food good. About a 15 minute walk to the town of Cochem.
view of river mosel from our balcony and relaxed atmosphere steep hill to hotel, but you can't have the view from river level !
Our final room was very good with a view of the Mosel. We chose a room in the annexe. There was nothing on the website to show that these rooms were down several staircases across the hotel gardens and down more steps. The car parking was on a public road and hard to find. For this reason we asked to change the room. Incomprehensibly we still kept our dinner table based on the old room number for the rest of our stay. Food was below standard for price and stars.
Great location, fabulous big room, incredibly friendly and accommodating staff. Highly recommended!
Friendly staff, well appointed rooms and good views of the Mosel and cochem Castle.
Well situated hotel relative to castle and town of Cochem, about 30 minutes' easy walk from the town center. Very attentive, polite, and helpful reception staff. Room slightly on the small side but not uncomfortable.
Nice room. Very good breakfast. Very convenient location. Service attitude of hotel staff not very customer oriented, partly even unpolite. Compared to other hotels of this area too expensive. Extra charge of EUR 10,-- for credit card usage is very annoying, since not a global standard.
The area is beautiful, the service was excellent, the food was delicious. The carpet in room
the river view is only house roof view !!
Location and restaurant No
Wonderful breakfast selection and a little quiet luxury in a lovely little town on the Mosel River.
Our single rooms were large and nicely decorated. The hotel's restaurant is gourmet quality and our meals were superb. There were two things on the website which were totally misleading. Firstly the description says that part of the hotel is housed in an 800 year old castle. There was no castle at all, so perhaps there was a mistake in the English translation. Also the website said the hotel is 200 metres from the train station and this is not true. At most it is 20 metres from the railway, in fact directly over the road from the station. Almost no English spoken at reception and their restaurant menu was only in German. Fortunately our nice waitress managed to translate some of the menu choices.
Very nice, clean hotel with non-smoking restaurants and rooms.
Very comfortable and very clean nice and airy room with a lovely view. Would have appreciated an English menu or a translation from the waitress when asked but I appreciate that I am in a different country and it is up to me to try to understand the language. Not all the words in the menu are in the phrase books.
Excellent room. Helpfulness of staff to only English guests.good variety of food. Access to Moselle.
It is near to Burg Eltz, which is very beautiful + a must-see. When we asked for an english menu at the hotel restaurant, the waiter seemed to be very insulted and was quite rude with us, saying things in German with a clearly nasty tone. This was despite the fact that we had been told an english menu was available at reception that morning. My partner was very upset and we almost (and should have) walked out immediately. To be fair, the young waitress on that night was very kind, however this experienced coloured our stay at the hotel.
The staff were courteous,kind and spoke English well. The hotel was in a great location, visible from the train stop at Treis-Karden. Don't be fooled by what the lady at the front desk says, it's about an hour and a half hike to Burg Eltz from the hotel if you don't take the train to Moselkern! It was a beautiful hike though!
Excellent location facing the river right in the middle of shops, restuarants, bars etc.. Rooms clean and spacious with a mini bar.lovely restaurant and terrace bar. Manager and Assistant manager spoke excellent English> I would have liked tea and coffee making facilities in the room. As it is so central to amenities it was a bit noisy at night.
Great location, great views, friendly and helpful staff, wonderful restaurant, good value for the money Having air conditioner would have been nice but it is not a big deal as the room cooled down significantly at night.
Good view, central to town facilities
It was not possiple to park at the hotel
The hotel was in a perfect location in the city. It was convenient to local attractions (castle, wineries), restaurants and the river (boat cruise). The staff was friendly, welcoming and helpful with information about activities that were available. They even surprised my friend with a strawberry pastry with a sparkler on top at breakfast for her birthday. What a nice thoughtful
views from room, amenities in room, clean standard of Sunday meal could have been btter viz sevice and food quality
Location, pleasant staff, budget Lack of parking
Had an excellent balconied room overlooking the river. Parking was a bit of a problem - had to remember to feed the machines periodically.
Location is super and staff great. Some rooms were small with limited river view. Available internet ridiculously expensive. Parking garage overcharged too.
Staff was very accomodating. We had to leave before breakfast, and the night staff prepared a brunch to go which was ready at 6am. Driving to the parking area was long and difficult due to one-way streets and construction. The walk from the hotel to the parking was difficult due to the sharp up-hill walk.
The friendly staff, we were able to find people who spoke English, the 2nd floor terrace, the large bathroom.
Comfortable hotel in centre of town.
Quate and relaxaing stat
clean, updated room with staff ready to make your stay comfortable
Breakfast on the balcony was an excellent way to start the day. Staff were extremely helpful and polite.
Excellent No tea and coffee making facilities
The hotel (and cafe on the ground floor) staff was very helpful. Room was clean and breakfast was excellent. Very noisy at night as there is a pub (or nightclub) near by at the back side of the hotel.
Unable to stipulate room location on booking. Ended up looking over the back alley and adjacent properties. Lot of late night noise from pubs/clubs (until almost 5am both nights!!) so little sleep. With no airconditioning unable to close windows. Despite no smoking room specified and signs within the room, on arrival distinct smell of stale smoke. With no facilities after 6pm not really a hotel. Would not recommend unless you can stipulate Mosel facing room. At 128 Euros a night poor value for money.
It is a small hotel, and we booked the honeymoon suite. It was the only one with a balcony and a vieuw over the river AND the castle. The reception is closed after six, but it was not a big deal.
Excellent location, cleanliness, friendliness, breakfast. Helpful staff.
Lack of a non-smoking room. Need to book on a half-board basis.
The fantastic welcome, the postition of the hotel, the views, and also from our point of view as catholic, the religious side of everything was perfect...something we didn't anticipate... The only problem was the lack of english literature. We received a welcome pack but couldn,t understand it.. but think the manager is going to address this at some point...
hotel was first class, staff spoke english ,were very helpful ,food was first class ,rooms very clean ,no noise at night.
everything. no faults at all
The quality of the rooms and the dining room. Superb menu and great presentation. We saw a small dog in the dining room belonging to a guest that was eating. Dogs are obviously allowed the dining area.
The friendly atmosphere and helpful staff.The cleanliness of the rooms and the quality of the food
Very nice hotel, pleasant and helpful staff where needed, really nice views over looking cochem
We missed the veiw from our room
Staff very helpful and polite - I came in late and they were able to get me food even though the kitchen was closed. Good facilities, clean room. Nothing
Excellent friendly service from the moment we arrived to the time of departure. We had a none smoking room with balcony which was spacious, comfortable, and well maintained. The food was excellent and I would highly recommended this hotel. Nothing
only german-speaking staff
The food is very nice
Good location, easy access, friendly staff and clean rooms Some street and gusest noise, loose floor boarding noise in corridors.
Our rooms where at the backside of the hotel not near the road. The town was not very special.
good parking place, nice quiet hotel. Village was very quiet too...
A cosy low cost hotel. Nice location by the Mosel river but a little bit further up is where we should have stayed, at cochem. Very cold. The heating was tearned off so the room was 12 degrees when we came. There was a radiator but it did not get warmer than 18 degrees. Arrived at 9 pm and it was impossible to get something to eat at that time.
really friendly hotel,
View. Easy to park (though filled up later).
The staff were excellent, room was big with a view. Price of food and drink very good. Breakfast was a nice buffet. Overall an absolute bargain made even better by the friendly staff - they even tought us some German! Restaurant could have had a bigger choice
Outstanding view of the Cochem Castle above the town and the Mosel River. Bright, clean, comfortable rooms and friendly service.
We received a warm welcome and all the staff continued this excellent level of hospitality throughout our stay at Stumbergers. The restaurant always offered a good choice of menu and service. Finally, our room featured an excellent standard of accommodation and cleansiness. All in all, a highly recommended hotel in a very nice part of Germany.
Very friendly staff and owners. Nice and elaborate breakfast. The quisine was overrated by other travellers. Certainly not bad, but we were expecting (again, based on the other travellers) something very special.
Everything. The owner and the staff went out of their way to make us as comfortable and welcome as possible. No!!!!!!
The room was very clean. The staff extremely helpful. They spoke good english and were friendly. The location was right on the river moselle so we had an excellent view as our room was facing the front. As we were facing the beautiful river scene, this also included the main cochem road. The noise level from the road, which had lorries and motorbikes racing past from early to late. If we closed the window it was extremely hot in the room so we were forced to leave them open. Perhaps air conditioning or a fan in the room, and tea/coffee making facilites would have been great.
The view was Amazing. The location was great because of the view of the castle. The city was quiet, romantic and peaceful. The vineyards also provided a great view.
We loved all the fine meals that were served at the hotel and the location near the main area of Cochem. We would recommend this hotel to others without question. Nothing
Excellent breakfast, large parking place. Large and clean room, spaced facilitiy. Need a car to get to Cochem center.
The hotel is well managed. Our room had a nice modern style with a large balcony looking over the Mosel river. There was also a nice view of the castle. It was a pleasant 15 minute walk to the center of Cochem. Cochem is noisy with church bells, people, trains, cars and boats all making noise. The location of this hotel avoids the first two noise sources. Our room with the balcony had the last three. It did not bother us, but it would bother some people.
We were delighted with the room and especially the view from the balcony. The staff were very friendly and helpful and the food was excellent. We would have liked some tea & coffee making facility available in the room.
The balcony view was stunning, taking in the Mosel river and Cochem, with the added bonus of a spectacular castle thrown in for good measure! The excellent staff were delightfull in every department and ever willing to help. Their English is also very useful to us brits who should be ashamed of our willingness to learn a language other than that of our own... guten tag und danke schon... to all the staff at the hotel for making our stay so pleasant. Breakfast was between 8 to 10am which was ok but if you are there after 9:15 the choices are limited... this can be easily rectified.
Staff and Breakfast
Truly wonderful view from balcony room, very helpful staff,and there was a very good breakfast
Very nice hosts who were kind and informastive. Lovely room, comfortable and evening meal available too. Room was on ground floor by patio which some inconsiderate people used to make loud conversations on their mobiles. Not hotellier's fault!!
Hotel hosts were very welcoming and efficient, the room quiet and clean. The location suited us perfectly for the break we wanted. Meals were good.
The hotel staff were very friendly and helpful.We requested an early breakfast on our last day as we had a long journey, and the hotel very kindly did this for us. We booked a room with a Mosel View, but we had a room on the ground floor with the restaurant/bar outside of our windows. We did mention this when paying our bill and were not charged for the Mosel view. The rooms at the back of the hotel do not have a Mosel view but are much quieter.
The hotel has recently been renovated and it was done very well. The attached restaurant offers first class food and as a guest they offered a complete 3 course meal for 6 euro, that was easily worth 25 euro.
botique hotel. by Mosel. personal and good service no
Lovely place - staff/owners really friendly, good beer and food, room modern and spotless. Terrace overlooks the river. We stopped here on way up to the Nurburgring so very convenient for that. Parking right opposite.
Good service. Silent rooms. Friendly staff. Nice terras. Good breakfast.
We loved the personal attention the owner provided from greeting us when we arrived, cooking us a splendid evening meal and ensuring we had everything we needed. The property is delightful and has been renovated to a high standard. Very charming and relaxing and excellent value for money. Would love to return in the Summer to make good use of the terrace. Nothing
Lovely location, right next to the Mosel. Very helpful,friendly staff, with a nice family run atmosphere. Lovely terrace, good restaurant, excellent local wines. Clean, comfortable big rooms, well serviced.Nearby Cochem is a lovely town, with a handy railway station for trips to Koblenz, Trier etc. Overall, great family holiday.
It's a beautiful, comfortable place, with well designed, nicely decorated rooms. The hotel staff is attentive. Breakfast was good. Restaurant menu isn't varied and rich enough
Excellent service/staff. Wonderful view from room balcony.
Liked the riverfront location, super breakfasts, Balcony view of river and old town and castle Car space
The staff was very nice and helpful. We liked the accommodations, close to the action in town.
Fabulous breakfast, convenient location Could use a decor update, but good value for the price
The room had a wonderful view of the Mosel River, and the breakfast was very good. We enjoyed our stay here and would return again!
Our room was excellent, with a large modern bathroom including a bath. The view over the river and town was exceptional. Although the use of English was limited, the staff were friendly and helpful and we were referred to an English-speaking waitress when necessary. It was a very convenient base for our visit to the Grand Prix at the Nurburgring.
About the only thing in its favour is its location in Cochem. It was quite noisy from both the nearby church with its quarterly chimes and also from guests going to their rooms late in the evening.
Convenience to everything and a wonderful view of the river and castle.
very clean and tidy
The staff was very helpful. The breakfast was very good and the breakfast service staff was excellent. Some hotels do have more items for breakfast but this was a very complete breakfast with many choices. As a small hotel there was a very friendly atmosphere. The dinner menu and quality is very very good. The hotel met my needs very nicely but one should know that as a small hotel it does not have all the amenities of a large hotel. This hotel is of a very typical size for this location. The hotel does emphasize the restaurant service which is of high quality and was used by many non-guests as well.