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Friendly service with a willingness to please. We had an enjoyable and unforgettable dinner experience in the hotel. Close to the motorway without noise problems. We stayed in the off-season and got excellent value for money!
Clean hotel with helpful staff and good food in restaurant. Perugia is perfect central spot to explorer umbria. This hotel is right next to the main road interchanges so provides quick access to getting out and about if your planning to drive/explore the area. The noise from nearby road. Restaurant can be shut (but dont let it put you off - there's good (underground) pizzeria within 5 mins walk).
A nice family feel to the place and I felt safe even although I was travelling and staying alone
it was fun hotel with a twist to it everything had a chocolate theme nothing
no ventilation in the bathroom
The room was confortable, clean, well located, with all services. very good choice and good relation value/ price Bianca a the reception was not welcome without being rude, but She does not give us a welcoming feeling. But the rest of the staff were nice.
Swimming pool Very artistic decoration on chocolate sweet course
nothing was too much trouble for anybody, the receptionist even ran up 3 flights of stairs as we'd left our key at reception!
Great restaurant. Wonderful place if you like chocolate. The hot chocolate in the lobby bar is a must. The free chocolate bar you get when checking in tastes great! Not witin walkin distance of the historic city center.
The staff was very friendly, the room was spacious and clean. Although the room was on the main road, you could hardly hear the noise of the traffic. There was plenty of choice at the breakfast buffet (compared to the average Italian breakfast). The roof-terrace with swimming pool was very nice and very quiet. Plenty of parking space. A delicious smell of chocolate when you walk into the hall!
The chocolate theme - well done throughout The breakfast did not have anything hot to eat.
Check in was a little off, receptionist was not really happy.
The chocolate design of the hotel that you can find in your room, in the lounge, in the breakfast room, so everywhere. You can even have chocolate fondue for breakfast, mmm, yummy! :-) The bed was huge and super-comfortable!
The friendly and helpful staff. We did not meet anyone who wasn't helpful. This created a most welcoming atmosphere The restaurant was a bit too expensive - it would have been nice to have had a room providing simpler meals, especially for lunch.
The central location in town Too many kids in the spa jumping around in the pool. Very little space to relas after sauna.
location no breakfast included for such a high price
staff very helpful, excellent location within centro storico. rooms are very large and all facilities in the hotel beautifully maintained.
View from the superior rooms was worth it and the rooms were very comfortable as well, interconnecting with each other. Breakfasts were great and the pool fun (though a little small for real swimming). Staff multilingual and very friendly.
1st night put us in a room next to elevator, very noisey. Made them move us next 5 nights to better room
Probably the nicest hotel in the centre and ideally located for a stay in Perugia itself The pool and sports facilities were closed for restoration.
Very helpful staff. Good location. Very nice room with lovely outlook Breakfast very expensive
Location, building, decoration The rate for the internet connection was outrageously expensive. Should be a service at this level of hotels, or have a reasonable rate
Great location, outstanding breakfast, and super staff. nothing
They upgraded us from one room to two adjoining rooms with no extra charge. That was nice because there were four of us at the time. Not really. It was comfortable and very up-to-date.
Good value for money as well as close location to historical center of the city. Absence of parking within the hotel.
Central location We felt that the buffet breakfast was a poor standard. No tea/coffee facilities in the room.
Hotel's position in the city centre
Location is great. The room is spacious and very comfortable. Breakfast is good. Very good value for money.
Good location, swimming pool. Restaurant closed between 14.00-19.30, during that time there is no access to the microwave - very uncomfortable if you travelling with the small children. Difficult access to the hotel entrance/lobby if you came by car.
the central position and the breakfast was good. the room facilities were good and the room was big with proper beds for everybody including the kids. we arrived late and the night personel was very kind and helpful, dispite the website comments from previous customers we found the hotel very easy to reach and well posted (not a;ways obvious in Italy) the day personel from desk staff to breakfast room was quite impersonal although not unpleasent.
Reception very helpfull - ease of access None
I choose this hotel because of its closeness to historic center ; rooms were of good size. Front desk staff spoke excellent English .They were very helpful when we had a problem with our rooms that had been recently used by smokers . We were given new rooms within a short time; and this took place at the end of Eurochocolate Festival in Perugua which attracted many visitors and business people. We had asked for non smoking rooms and we were given rooms that had been used by smokers even though there were signs for not smoking in the rooms. The front desk staff was very apologetic and assigned us to truly non smoking rooms a short time later.
Overall it was very pleasant and the rate was great (3 adults plus dog) There was only decaf coffee in the room They had no fruit tea at breakfast
An unsurprisingly hotel, nothing excellent, nothing nasty. A good choice if you want to stay in the fringe of Perugia.
this was the best quality Holiday Inn we stayed at in Italy. The bathroom was wonderful and modern. I wish we could have stayed more than one night. Best breakfast as well. There was plenty of fresh food and it was really clean.I wish all holiday inns were like this!
Value for money and position of the hotel !
The staff was very friencly and room was very nice with ample space. The restaurant was good. Hotel location was good for visiting nearby towns as well as Perugia. Hotel had ample parking. The breakfast was not good. The shower temperature was not consistant - ran very hot to very cold. Noise from other bathrooms was very loud. Room safe did not work properly.
clean, modern rooms access from Autostrada was a little difficult
Swimming Pool No parasols at the pool - necessary in such a climate
Modern good rooms, spacy bathroom, good breakfast, very modern hotel with fair prices
Hotel was very clean and modern. Bathrooms were lovely! Gorgeous pool! Ideal location if you have own transport and happy driving to other towns as very close to motorway linking Perugia through to Tuscany. Would not advise people to stay here without own transport as very little public transport direct to hotel and taxi's very expensive to neighbouring towns.
Very nice Hotel, Swimming pool very quiet and clean which is perfect for quiet holiday. Staff always willing to help and meet your request very fast. I work for Booking.com as a customer care and would recommend this hotel 100%. Look forward to my next visit at your hotel Not a bad word to say
Fantastic views from the rooftop pool Could not get anything to eat/drink other than dinner (lunch snack/drink from the rooftop bar would be perfect).
helpful english speaking lass on the desk who seemed to work the whole weekend to look after english speaking guests. family room was spacious for 4 people. shower cubicle very small. close to buses into perugia. we had a car and easy access to nearby Gubbio and Assisi. room was above the bus parking so a bit noisy early mornings when buses warmed up and guests boarded. If you want twin rather than double bed make it clear in the booking. I had said we were 4 aussie women travelling together but hadn't made it clear that we wanted 4 single beds and the hotel was full so couldn't have it changed. stayed 3 nights.
The breakfasts were wonderful. The desk staff was helpful. Would have liked help with the bags; a doorman or bellman would have been nice. We drove in from Florence and had an awful time finding the hotel. Every night, we had difficulty finding our way. This was the only place we had difficulty finding. Signage would really help. Also, we needed to know that the hotel was located in Monteluce which we found out from someone from whom we asked directions. Without this information we never would have found it.
The reception staff very good and very helpful with directions and suggestions for things to do etc. free internet and indoor free parking. The room was old and did not look like it merits 4 stars. The 2 people working the breakfast did not even come and see us if we needed anything, but noticed some other tables got coffee made fresh.
location was great for us since it was close to our daughter studying in Perusia
The restaurant is very good; internet facilities help a lot. The shower is too small and the bathroom gets completely wet easily
The staff is really gentle.
Rooftop swimming pool was fantastic, especially during the very hot weather which we had. View from pool over Perugia and parts of Umbria was first class.
view from the roof is magnificant, close to town ,attentive staff tv was old and needs replaced - as a 4 star hotel they should spend the 60 to buy a new one
Friendly staff - speak English - rooms were newly renovated - breakfast room & dining located in separate building across driveway. Waiter for dinner was excellent - one of the best we had on this trip. Nice looking hotel, free parking & internet.
The restaurant is the high point, especially the wines!! The shower booth was clogged, so the water overflowed, wetting all the floor.
Luxury hotel with all facilities to stay for some days to explore Umbria. Good quality restaurant for dinner Room with seperate sitting room spacious with rather poor decoration. Shutters kept close as outside view poor (escape stairs on one side and small terras with high hedges on other side). For longer stays restaurant menu could be improved by proposing set menu changing daily or adding daily specials.
Friendly staff and excellent facilities. Restaurant outstanding No negative comments
I have been here several times and would come again. Everything is wonderful None!
The hotel staff is extremely professional. The rooms are excellent and well taken care of. This is a really pleasant and comfortable town to stay in.
The uniqueness and cleanliness, the subtle service and warmth. Our room/bathroom was an absolute delight.
Breakfast, simming pool, silence in the room Far from historical center of Perugia, absence of safety box in the room
The room was nice, and the bathroom was very nice compared to many European bathrooms. Hotel catered to groups. We were disappointed in the dining facilities--seemed like big, cafeteria rooms. We were expecting a more refined atmosphere for a 4-star hotel.
Nice pool,convinient location No WI Fi in the room which is ridiculous for business hotel
Very good position. Comfortable especially for business men
The restaurant is very good and the rooms spotless, very comfortable and quiet. As I was travelling without a car, I would have liked the reception to be able to easily provide bus and train schedules to go in and out of Perugia. For a four-star hotel, a wireless internet access should be made available as this is now becoming the comon practice in hotel of this category all around the world.
The best hotel staff I have come across
free wifi , the comfort of the room,
Very pleasant and comfortable. Excellent sound proofing in spite of the vicinity of the autostrada Better TV screens and international program selection
Good position for managers. Large and confortable rooms. A little far form the city centre.
The room was quite spacious and modern, gave a good feeling. The pool was great, however very crowded. Steamroom and Sauna were also great to have, but with very little capacity (max 3-4 persons).
It was very far from anything and the restaurant staff was rude.
Great location, very friendly staff, highly recommended.
Great location. Pleasant staff.
Very friendly staff, fantastic location, splendid room
The hotel is very central and the air conditioning made our room an excellent refuge from the summer heat. The balcony was delightful with views over the rooftops and into the Umbrian countryside.
Excellent location in the old town, friendly and helpful staff and a good breakfast make this a real value for money hotel.
The service, the room, the view and the location. Lack of adequate instructions about the parking requirements. The hotel is difficult to get to in a car and the streets near the hotel are extremely narrow. Clear instructions should be provided on how to deal with this situation.
The hotel is really sweet and charming. The breakfast was nicely laid out and had lots of options I thought it was a little expensive but it was quite nice. It was hard to find the hotel on maps and on a gps system.
Central location and friendly staff. Great breakfast room
Location and physical appearance - Perugia is a beautiful city Breakfast started at 7:30am. We left earlier in the morning twice to do day trips to Florence and we missed breakfast.
The roof top patio garden, superb views in the evening over the old town and I think across the Umbrian plain from Perugia towards Rome. The building itself has a lot of character. My split level room was novel. The lift was a little small but this is understandable in such an old building.
A pleasent hotel with great food and good service
A wonderful place, beautiful grounds, comfortable and tasteful room, cheerful and helpful staff, delicious food. We had a great 3 days, and would definately go back. .
Very lovely hotel, beautiful gardens, comfy rooms, easy parking, incredible breakfast and an excellent restaurant for dinner. a little further from Perugia than I originally imagined...
As we arrived at the hotel they gave us an upgrate which was very kind. We got a beautiful room upstairs which overlooked the whole property and mountains of Umbria. The room was big and romantic.The restaurant was very nice and they had lovely food well prepared. The spa was also nice. As the season was over you could feel this at the pool although the weather one day was 24 degrees there were no pillows in the garden beds and chairs. There was a towel in the garden for four days and no one from the staff picked it up. Also the bar was unattended, we waited one hour before somebody showed up although we asked for it several times.
Very well situated at 10 km from Perugia in lovely suroundings. Recently refurbished and very comfortable. The promised fitness room was not yet ready. Use of Spa (also Sauna and Hammam) is against additional cost.
Overall design, excellent dinner in hotel restaurant Pantagruel, very good breakfast, hotel park organized like the botanic garden and in-door swimming pool. Not clear opening hours of wellness centrum, especially in the morning we needed to find somebody to open it.
Views were spectacular, beautiful location. Spa facilities very expensive. Lack of privacy on patio area.
The country setting was spectacular and the room was very modern with a great view. The restaurant was also very good and reasonably priced. The only unfortunate part was the weather, which did not allow us to use the swiming pool.
A very pleasant and beautifully located hotel. Nice rooms and good service guarantee a pleasant stay. It is a very good resort close to Perugis, Assisi and many other beautiful places in Umbria.
Excellent facility, clean, well planned out, beautiful views of surrounding Umbrian countryside, lovely swimming pool. Food excellent, €32 per head (excluding wine) for dinner is not bad at all. Spa slightly expensive as are drinks and fitness suite (€15 per person per day) however there are only 3 exercise machines! Some Staff totally indifferent towards Guests, not really what you expect from a high quality hotel. If planning to dine outside Hotel you need a car, its quite far from any reasonable sized town.
a perfect view into the mountains !!! very relaxing stay
Excellent service & quality of food in the restaurant Lack of detail in servicing the room.; toliet rolls are important!
Landscape is unforgattable. To have dinner in the restaurant is a very good expirience.
Hotel was in nice surroundings with excellent facilities. Staff were professional and helpful. Room was comfortable and well equiped.
The most beautiful location, quiet, peaceful with good food and clean room. However the room was smaller than expected, compared with on-line photographs. It was like an average motel. There were no leaflets in the room to offer advice on facilities and local information such as walks etc. We had to ask. We also found the Spa prices were too high.
Great location and price-qualtiy ratio
Easy to find Not much else to do in the area on a Sunday evening
Very pleasant staff and excellent value hotel. Complementary taxi to Airport was welcome!
In general I was satisfied about the service. The classification of a four star hotel and the amount of service did not entirely fit together. I expected more of the breakfast, and the wireless was only available in the lobby and some rooms on the first floor. I would expect wireless to be available in all rooms in a four star hotel and conference center. I would classify this as a good tree star hotel and a medium four star.
Excellent room and restaurant. Very helpful staff, understanding that I do not speak Italian. Good free wireless network access. NA
restaurant is closed on Sunday
The breakfast had a poor selection. The gym was in no condition. The room was cold, while the heating did not work. And the the bathroom was dirty,old, and small.
The staff was excellent. We arrived 21:50 & the dining room was closing at 22:00 but the staff waited for us to eat.Also when I asked them to participate in a birthday suprise for my niece they were very helpful!! The bathroom, very old & poor facilities. Needs renovation
excellent dinner, cold beer, good bed, TV, nice receptionist no
The hotel is quiet, although it's situated in a commercial area. Parking and garage available without extra charge. Both room and bathroom were spacious and clean. Some SAT programs were free. The staff was friendly and helpful. Breakfast was good, but could be better. We appreciated the fact that the soap was in the dispenser, but there was no shampoo. Being a 4 star hotel, it looks old-fashion, specially from the outside. Bad internal insonorisation, consumed carpet, old hair dryer barely functioning.
The hotel staff are extremely friendly and helpful. Comfortable rooms with a lovely view of the mountains. Mini fridge in room was great for keeping the water cool. Breakfast was excellent. The only downside it is down a steep hill so not good for elderly people.
staff very pleasant and helpful. very noisy due to coachloads of teenagers. breakfast good but dinner very poor value for money.
a bit of walk from center
The free shuttle bus into Perugia. Good parking. Breakfast was good. Location was good for reaching Assisi which persuaded us to stay an extra day. Most of the staff was very helpful. Internet access codes on the WiFi had to be renewed "all the time" which made it unreliable for saving data. The restaurant was not good value for money.
Staff friendliness and efficiency Room not very soundproof
Nice hotel and nice staff! What a nature around.... I think this is the best hotel around!!!
It offers very good value for money. The staff is very friendly. Breakfast is good regarding the price of the room.
The staff was exceptional and very helpful. The room had the right size and reasonable furniture. The TV program was poor, with most stations having low quality and very few international stations. Thje breakfast was rather unsophisticated.
It is centrally located in a quite area with ample parking space. The free shuttle to the city centre is a great added value and it was very handy. Used it frequently.
This hotel is located in a quiet neighborhood and breakfast buffet exceeds expectations.
excellent grounds for relaxation ref breakfast the additional charge for eggs disappointing as was the poor quality of bread (always hard and dry) - provision of a toaster would be easy solution
We stay here every year, the lawns and grounds are peaceful and beautifully maintained. A very relaxing resort property. Management of the Hotel, staff standards of work and their Knowledge need improving
Beautiful buildings and grounds, lovely setting, conveniently near Perugia, and excellent base for exploring southern Umrbia Could not get the internet to work properly
The place was absolutely wonderful. Great breakfast. wish we could have stayed longer.
beautiful grounds, friendly helpful staff, fabulous breakfast, connecting train to Perugia
We enjoyed very much our stay in the san clemente, very friendly staff, ideal location to relax, not for from perugia
The staff was very nice and helpfull and it came in handy that the swimming pool was open all day long
Nice room, good facilities The location is not ideal - its not easily walkable to the city centre.
Very pleasant 2 day stay, staff most friendly and helpful, good base for trips to Perugia and countryside. Swimming pool. Hotel located outside city centre but easily connected by parksite/escalators.
Very calm atmosphere. Just 5 min by taxi from the Railway station, near the old city center (but you have to get taxi to get there), nice breakfast, comfortable rooms.
No Eggs available for breakfast. No poolside bar or food service. Expensive.
excellent pool area. very difficult to find hotels in perugia that are 4 star with outdoor swimming pools!
Nice room and bathroom. The service was very good. The Breakfast could be better. The Hotel is too far away from the city centre. Decor should be improved.
Staff performance Poorly designed bathrooms
The food at the restaurant was very good. The rooms were clean and tidy. The location was a long way from the old town of Perugia and there was no shuttle service in and out of town. A shuttle service is required for those travellers that are in Perugia to site see.
We booked Non-smoking room, but the hotel gave us only Smoking room. Could not sleep because of the noise from the road trafic. No shower cartain. The reception man was not kind, freindly at all. The facility is old.
Nice, pleasant, modern and yet a historical place Small hotel lift and some problems with parking but the latter is a problem of the city anywhere in the centre
Excellent location right on the main street. Very friendly and helpful staff. Free internet in room. Nothing to complain about.
The location of the hotel right in the centre of Perugia was excellent for our city trip and access to local shops, bars and restaurants There was no bar or snacks facility in the public rooms of the hotel, or at least none were advertised.
central location good breakfast large airy bedroom helpfull reception convenient for local transport
great position, clean, quiet. I also liked the 18th century flavour. 1 or 2 staff at reception who were smoking behind the desk!
The hotel is very well situated, right in the art of historic Perugia.
Convenient position in the centre of town Lovely breakfast room and breakfast Initially we were put in the wrong room. The staff did not know about the sites and opening times of places in Perugia!
It was comfortable and extremely handy for Corso Vanucci Dull place. No atmosphere. Staff not very friendly. The buffet breakfast was cancelled on the first morinng so we had to have room service ineptly served with cold coffee, they forgot to bring sugar and knives
Great location for exploring Perugia. Staff was hit or miss. Some were curt, others friendly and helpful.
The hotel was in a very central location in old town and access various sights was good. Access to dining was very good also and the restaurants in the area served wonderful meals The hotel is somewhat far from the train station and requires one to take a taxi.