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parking and size of room restaurant service was slow. for dinner it took 1 hour for our food to arrive.
Good location. Breakfast service was very good. Staff, other than one daytime person, was very helpful and courtious. One gentleman at the desk was very unpleasant. Not sure, but I felt that he did not particularly enjoy having english speaking guests. Hotel description concerning spa and fitness resources is very misleading. Hotel desk staff basically indicted that they were not available on site, but could, maybe be found in town. Not convenient at all as we had hoped for.
The Hotel is set in its own gardens which are pleasant and ensure a peaceful stay. Ample car parking. Reception staff were very helpful. Website states ths hotel is 1.5Km from Lucca: It is not! It is at least 5Km from the centre of Lucca and cannot be walked due to the main road that the hotel drive adjoins. There is a Restaurant next to the hotel, we tried it I'd suggest that you don't!
Nice modern hotel with friendly and helpfull english speaking staff. A good base for Lucca/Pisa area.
Friendly personnel. Good for families
Good parking for those who are traveling by car, however far from Lucca (car needed). Very basic, but clean and large room. Air conditioning not working, mosquitos biting during the night, had to ask for a machine to avoid mosquitos (supplied by the hotel upon request). The pictures on the web site do not reflect reality, the bathroom is much simpler than shown (no tiles) and very very small shower area, however, it was clean. The vila is not as beautiful as the photos suggest. Could not close the window because A/C wasn't working, people used to gather for a chat during the night in front of reception (below the windows) a little anoing.
Nice location, calm, free parking, modern art The centre of Lucca is more than 5 km away and not just 3 km as indicated on the website. Breakfast was ok but could have been better. Esp. one day when a group travelling by bus stayed at the hotel breakfast was not sufficient and staff did not react appropriatly.
An exellent hotel a few kilometers outside Lucca, Clean spacius room for our family of 4. Add a pool and I would give 5 stars!
I liked the art work displays on the hotel grounds The bed mattresses were extremely hard!
Location and environment There were mosquitoes in the restaurant outside the hotel.
Great location and excellent facilities. The staff is very friendly and the in-house restaurant offers great dinners.
lovely place with the best breakfast you can ask for and the nicest people who run the B&B
Situated in quiet surroundings but within easy reach of several cities and the mountains the hotel more than lived up to the favourable comments posted by other users. The car we hired proved to be essential.The staff were very pleasant and spoke good English.The room was cleaned every day and any requests we had were gladly accommodated.Special thanks to Juliana for our breakfasts on the terrace.
We have been there for some days with our 3 years old daughter.It´s a wonderful italian ambiente, where who can enjoy a very good breakfast with a nice view . The owners are very nice people who care about everything. We enjoyed especially the pool, which is large, very proper with nice surroundings. There is nothing to criticise.
Nice location, nice rooms, very friendly owners, swimming pool with excellent view.
Quiet place in beautifull surroundings, we loved having breakfast on the terrace with the splendid view, nice and very clean rooms, very friendly owners. We can really recommend a stay in Relais del Lago!
The scenery was gorgeous and the hotel staff was super friendly. Oh, and breakfast was amazing. the bed was a little hard for my taste.
everything was perfect
The hotel is in a wonderful location. If you want a peaceful holiday this is the hotel to go. The proprietors were very helpful and pleasant. A good Breakfast is served on the terrace looking out onto the mountains. The best thing of all for us was the pool, towels were also provided. The room was very clean and the bed was comfortable. It was 35 degrees outside all week 29 in the evening and because our room was at the top of the house it was always very warm even with the air conditioning on day and night.
countryside hotel, queit, friendly, wounderfull area to make small visits around toscany
Comfortable room, good view, helpful staff, free internet point Restaurant a little expensive. Also, there was a wedding party one night just under our window until quite late. We would have preferred to have been told in advance that this would happen so we could have requested a quieter room. The next night a dinner party was held under our window until even later 12:30am.
The location was fantastic, quiet and peaceful up in the hills. The restaurant served a new and modern spin on italian cuisines, the tiramisu was the best we have ever had! The room was a little small in size and the shower in the bathroom had no screen and was not mounted to the wall but this seemed to be common throughout Europe... As we did not spend much time in the room this did not really bother us!
Fabulous location, very relaxed atmosphere and excellent staff who were always there to help. Unless you have a car, access to restaurants for evenings would be a problem.
The best part of our stay was the restaurant. The food was exquisite and excellent value for money. The hotel is staffed minimally, reception staff were friendly and helpful but fully occupied.
The attached restaurant is excellent. A hotel of this quality should not have a coffee machine.
excellent location, superb ratio value for money heating (timing & noise)
The hotel is a former farmhouse on a remote but breathtaking location. It has been renovated with exceptional taste and class. The gourmet restaurant attached to the hotel was delicious. Price/quality of both hotel & restaurant is exceptional Our bed was unfortunately infested with bedbugs - because of the excellent window protection I believe they thought they had a mosquito problem. I assume they will deal with the problem fast. Bed bugs are a nasty problem, they're growing into a plague in Europe as well now.
The hotel was well designed and stylish with a homely feel. The service was very good. The scenery was stunning and peaceful. A very welcoming feel. Loved it!
Location, accommodation & facilities. Excellent food in the restaurant.
scenic view poor access roads small rooms
The staff were all extremely pleasant and helpful. The hotel building has seen better days. All rather down at heel which was surprising given the cost of the rooms.
Pool is good but crowded Air conditioning goes off at night!!
Clean hotel, althuogh a bit out dated. Very friendly and helpfull staff. Free parking right in front of the hotel. Nice large swimmingpool (unfortunately it was closed in beginning October). Spacy bathrooms and also rooms are large enough. Airco does not work, but that can also be because it was october already. It would have been nice though, because it was still pretty warm. Breakfast is enough, but choice is a bit meager.
Very attentive and helpfull staff and a pleasant atmosphere throughout all departments. Excellent food; dinner for two with a bottle of wine about 60 euros. Great pool staff. Some rooms shown to us on arrivals were very dated with musty smell but we were imediately moved to much nicer room with a balcony. No TV in English. No any form of entertainment in the evening.