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reception staff helpfu the bed, the condition of the room - ripped carpets, mismatched curtains, furniture broken, bulbs missing, mirrors broken
breakfast and the resteraunt
bein showin to my room. duity manger very helpfull needs updateing
food and bar facilities the Bed matriss was in poor condition
Good hotel, very friendly staff. Food was good. Cleanliness of room - room needed bit of re-decoration (end of season). By far not the worst I've stayed in though.
Changed breakfast time to suit guests attending Ryder Cup. Staff were good. Tv not working in room. shower head filthy did not use.
cleanliness and comfort no
No English breakfast option
Very basic no-frills hotel with spacious rooms and public areas. If you are wondering, you cannot hear (or smell) any aircraft in the rooms. The sound-proofing is excellent. Cleanliness can not be faulted. Staff extremely pleasant and helpful. Lack of a 'real' breakfast. If I wanted a Continental Breakfast, I'd visit the continent. Evening meals consist of overpriced bar snacks (scampi & chips, fish & chips, gammon and chips) served with peas, half a tomato and a sprinkling of lettuce. Be prepared to eat out if staying longer than the one night.
The rooms were nice and comfortable and I slept really well. The TV remote needed a licence to drive. Drinks were very pricy and the breakfast was cold.
Location, very convinience beacuse I was waiting for my next day flight Transportation to the airport. The stop is quite far from the main entrance
Proximity to Cardiff airport. Breakfast selection. Cardiff airport, Arrivals and Departures display innreception. Car parking especially the number of disabled spaces.
Pleasantly surprised, staff very helpful, spotlessly clean. Will definitely use Holiday Express again. Breakfast an added bonus.
Ideally loacted next to the aiport, very good value for money, helpful staff.
easy check in and helpful staff. Room basic but everything for express visit. easy check out. Good location. Good rate at time of booking. We were given a smoking room which smelt awful all night long! Why no cooked breakfast? Plenty of other cheaper hotels/travel inns in area. Hair in shower.
Facilities were clean and functional. Room and bed were comfortable. Quiet and restful. Breakfast was excellent. Apart from evening meal and tv, nothing to do.
Conveniance plus excellent restaurant. Very comfortable bed & friendly staff n/a
Staff served meals quickly and efficiently Lighting in bedrooms. Side lamps and over head lamps not powerful enough. Green is good but there are more effective brands of bulbs. Difficult to work in low light levels
Error with reservation (see below) quickly resolved. Good food. We are regular users of hotels and found this one very good. On-line reservation system wasn.t clear enough to allow booking of a room for 2 adults and a young child.
Clean, well facilitated room for three including a child. Good price and value for money in hotel and eateries.
i went for mrcp exam and spent three nighs, comfotable and staff very helpfull, it was more a less nice stay.
Price, cleanliness, comfort Aircon switches itself on in the middle of the night once you've switched it off. Restaurant forgot our order in the evening and the breakfast was not as good as other Premier Inns
Offer of cot for baby although not reserved ammendment no problem offer of help as arrived alone with baby and many bags Hair on the floor of the bathroom
Good service of staff None
A lovely clean room with a very comfortable bed, and powerful shower. Plenty of space provided in the room. None
Rooms were modern, clean and seems to have been recently refurbished Public areas and hallways seems in need of an update. No bar staff at times to serve drinks
Friendly Staff. Public areas are tired.
Comfortable room , able to take well behavied dog, suitabllity to tour area.
Area in "pub" for relaxing and reading. Food was fine.
Pool and sauna. Buffet breakfast Poor selection of Beer. Beer Expensive. Poor lounge facilities.
The beds and pillows were extremely comfortable.Loved the 'Loft' where breakfast was served. Minor points: Filling in the cracks in the bedrooms and ensuring the towels don't still have mascara residue on them. Other that that only that it just wasn't long enough!
Good breakfast, good range of leisure club facilities, very pleasant staff Nothing specific, just felt it needed some tlc and some cosmetic touches... there were letters missing from the sign, decor in the corridors needed touching up.
Our room was right next to a generator or motor of some kind and was very very noisy during the night. I told the hotel staff and they knew but they didn't give us a reduction in room price or anything. Very disappointing for the price.
clean, friendly and very welcoming. The english breakfast was lovely. The television didnt work.
good food fusty smell in corridors & room
The room was exceptional food was excellent and all staff very polite and i will definately return some noise outside at throwing out time
Well located in central Pontypridd. The quality of the rooms was excellent - of that generally found in high standard hotels. The duty manager was exceptionally hard working and very caring towards her customers. The only negative was the disturbance that the late night clubbers managed to create outside the hotel at 3 am on Sunday. If your room overlooked Market Street then your night would have been very difficult. The club is in the basement of the hotel, thus the hotel must make a decision - hotel or club?
Great hotel good staff and facilities, spoilt by late night disco which went on until almost 3am
Excellent friendly staff and service. Tv complicated-ish to work. Could not find a thermostat for room temperature.
Clean, comfortable, friendly service, good quality facilities, free wifi and top of the range tv. Room too hot, at least for me, and I was not able to shut off or turn down the heating. Tv so hi-tech that the controls were invisible and after managing to turn it off I had a problem getting it running again.
The hotels design.. loved it. The room was amazing, in fact I have now decided to change my own bedroom. Cold plates at present, not good. Hot food should always be on hot plates.
Good location No paring at the hotel. But public parking just in next street
room was clean and confortable, the welshcakes were a lovely touch
Room was very nice with an excellent spacious bed Parking facilities poor
Location was brilliant for good views. Breakfast was lovely. Was allocated a twin room when a double room was booked.
The setting on the Hillside and the peace and quiet that went with it. Food and staff were excellent and bed very comfy. Although bed was comfy was expecting room to have a little extra due to it being a deluxe room. Couldn't tell difference from what would be standard room.
We arrived very late and the hotel staff made it very easy for us to get to our rooms etc etc. The full English breakfast set us up for the day. Beatiful setting for a hotel just 25 minutes from Cardiff yet in the heart of the valleys.
The Scenery and how easy going and nice and helpful all the staff were!
The setting and the excellent rooms The decorating in the Coach house was not of the highest quality
size of room the fact that breakfast was charged as an extra and not included in the rate.
Slight smell of damp in the room and the extractor fan did not work in the ensuite bathroom (problem due to no window either)
Staff were friendly and helpful. Food was excellent.
Beautiful location with outstanding views. Staff very friendly and helpful. The rooms were very comfortable and clean. Will definately visit again in the summer.
It was convenient to the location that I was working at
Excellent staff, very good food and drink Bed could do with an upgrade, rather lumpy
Friendly and helpful staff Did not get e-mail ref hotels change of our booked room, NO fire escape? also bed side light although had plug, no socket, TV had to be on standby in order to view in bedroom. Danger to leave on over night. Shower although clean, had soap in corner and on taps.Dinner service very slow it took 2hrs for meal to be served. The staff were great, but not enough to cover the amount of tables covered.
Friendliness of staff, room clean and comfortable
I have stayed here several times, and never been dissappointed, great location for this area.
the old building, but the contemporary rooms, especially TV facilities. the bar was nice and the staff werte efficient and friendly
Reception staff were delightful - really friendly (whilst very professional) and so thoughtful and helpful. We stay in dozens of hotels - your staff really stood out. Absolutely charming. Worse for drink members of a wedding party who left the wedding and came (rowdily) into the public bar. Our party of six had just returned from a rock concert in Cardiff and we were in high spirits - but....
Lovely room,in great hotel with nice bar and lovely breakfast. Really liked Cowbridge Town. Bed was too firm and the loo seat was loose ! Noisy function 'till quite late
The breakfast was excellent Could do with a coat of paint.
Full of character and very welcoming Only a 4 foot bouble bed
Great bar,double poster bed large bedroom,convenient parking and town centre location.