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Friendly personnel. Good for families
I liked the art work displays on the hotel grounds The bed mattresses were extremely hard!
Good location. Breakfast service was very good. Staff, other than one daytime person, was very helpful and courtious. One gentleman at the desk was very unpleasant. Not sure, but I felt that he did not particularly enjoy having english speaking guests. Hotel description concerning spa and fitness resources is very misleading. Hotel desk staff basically indicted that they were not available on site, but could, maybe be found in town. Not convenient at all as we had hoped for.
parking and size of room restaurant service was slow. for dinner it took 1 hour for our food to arrive.
The Hotel is set in its own gardens which are pleasant and ensure a peaceful stay. Ample car parking. Reception staff were very helpful. Website states ths hotel is 1.5Km from Lucca: It is not! It is at least 5Km from the centre of Lucca and cannot be walked due to the main road that the hotel drive adjoins. There is a Restaurant next to the hotel, we tried it I'd suggest that you don't!
Nice location, calm, free parking, modern art The centre of Lucca is more than 5 km away and not just 3 km as indicated on the website. Breakfast was ok but could have been better. Esp. one day when a group travelling by bus stayed at the hotel breakfast was not sufficient and staff did not react appropriatly.
Good parking for those who are traveling by car, however far from Lucca (car needed). Very basic, but clean and large room. Air conditioning not working, mosquitos biting during the night, had to ask for a machine to avoid mosquitos (supplied by the hotel upon request). The pictures on the web site do not reflect reality, the bathroom is much simpler than shown (no tiles) and very very small shower area, however, it was clean. The vila is not as beautiful as the photos suggest. Could not close the window because A/C wasn't working, people used to gather for a chat during the night in front of reception (below the windows) a little anoing.
An exellent hotel a few kilometers outside Lucca, Clean spacius room for our family of 4. Add a pool and I would give 5 stars!
Nice modern hotel with friendly and helpfull english speaking staff. A good base for Lucca/Pisa area.
Location and environment There were mosquitoes in the restaurant outside the hotel.
Very attentive and helpfull staff and a pleasant atmosphere throughout all departments. Excellent food; dinner for two with a bottle of wine about 60 euros. Great pool staff. Some rooms shown to us on arrivals were very dated with musty smell but we were imediately moved to much nicer room with a balcony. No TV in English. No any form of entertainment in the evening.
The staff were all extremely pleasant and helpful. The hotel building has seen better days. All rather down at heel which was surprising given the cost of the rooms.
Pool is good but crowded Air conditioning goes off at night!!
Clean hotel, althuogh a bit out dated. Very friendly and helpfull staff. Free parking right in front of the hotel. Nice large swimmingpool (unfortunately it was closed in beginning October). Spacy bathrooms and also rooms are large enough. Airco does not work, but that can also be because it was october already. It would have been nice though, because it was still pretty warm. Breakfast is enough, but choice is a bit meager.
lovely place with the best breakfast you can ask for and the nicest people who run the B&B
We have been there for some days with our 3 years old daughter.It´s a wonderful italian ambiente, where who can enjoy a very good breakfast with a nice view . The owners are very nice people who care about everything. We enjoyed especially the pool, which is large, very proper with nice surroundings. There is nothing to criticise.
countryside hotel, queit, friendly, wounderfull area to make small visits around toscany
Great location and excellent facilities. The staff is very friendly and the in-house restaurant offers great dinners.
Situated in quiet surroundings but within easy reach of several cities and the mountains the hotel more than lived up to the favourable comments posted by other users. The car we hired proved to be essential.The staff were very pleasant and spoke good English.The room was cleaned every day and any requests we had were gladly accommodated.Special thanks to Juliana for our breakfasts on the terrace.
The hotel is in a wonderful location. If you want a peaceful holiday this is the hotel to go. The proprietors were very helpful and pleasant. A good Breakfast is served on the terrace looking out onto the mountains. The best thing of all for us was the pool, towels were also provided. The room was very clean and the bed was comfortable. It was 35 degrees outside all week 29 in the evening and because our room was at the top of the house it was always very warm even with the air conditioning on day and night.
Nice location, nice rooms, very friendly owners, swimming pool with excellent view.
Quiet place in beautifull surroundings, we loved having breakfast on the terrace with the splendid view, nice and very clean rooms, very friendly owners. We can really recommend a stay in Relais del Lago!
The scenery was gorgeous and the hotel staff was super friendly. Oh, and breakfast was amazing. the bed was a little hard for my taste.
everything was perfect