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Hotel was fine Your booking agent did not listen to what I asked for and told me this hotel was 10 miles from the city I requested. I booked it and had no cancellation ability due to the hour. It was well over a hundred miles due east of where I needed to be and resulted in me driving an additional 5+ hours getting to it and back the next morning to where I needed to be, an entire tank of fuel and numerous reschedules diue to her negligance., I expect compensation of some kind as this was a MASSIVE inconnenience.
Room, facilities, free breakfast, price, cleanliness No hot water, no shampoo or toiletries, shower door in disrepair
Nice and clean. Nice choices for breakfast. N/A
Quiet and clean. Room was not ready for 3:00 check-in. Exhaust fan in bathroom did not clear steam in bathroom despite staff saying it was working and was a "silent system".
NOTHING As soon as we got to our room we went back down and checked back out. There were stains all over our bed. I lifted up a pillow and A BED BUG CAME CRAWING Out!!!!! They wanted to offer us a new room but we refused and got a refund that still hasn't appeared in my checking account and it's been 4 days now. DO NOT GO HERE!
The linen was clean but couldn't get pass the musty mildew odor. The WiFi service was good. The walls were stained. The furniture was tattered and shabby. The floor was not vacuumed. The bathroom was not sanitized and the toilet seat was broken and the tub area was moldy. I stayed one night and canceled the rest of my reservation.
Nothing The ad online mentioned a king room w/ balcony w/ pool view and kitchenette. There was nothing of the sort. It was a complete lie. The owner was a complete snob & was very rude to us up front. We will be making a official complaint. There is more detail