The staff on reception were efficient when I telephoned to ask for directions to the hotel. The room was dirty, in particular the bathroom. The flow of water coming out of the taps in the basin was ridiculously inadequate. The furnishings were generally shabby.
Nice and spacious room, very close to the beach. The indications to arrive to the hotel (taken from the link put in the website of booking) pointed to a wrong street
Corridors very tired, studio apartment not very well equipped, towels worn and threadbare would not rate as a 4star
Lounging by the pool, enjoying the jacuzzi and the 100 yard walk to the beech and shops! nope
Staff accepted my refusal of a studio room politely & updgraded to apartment. The studio rooms do not have beds. 2 single sofas!
Friendly reception staff and cleaners. Relaxing pool area. Clean and homely. The option of smoking. Upgraded to apartment at no extra cost (end of season) Gym and sauna not open in the morning :(
I liked the quietness of the hotel and the staff were ok. Room could have been cleaner and there was no toilet paper in our room and also a dirty ashstray was in our room when we arrived.
We've visited Mallorca in the end of June 2010. Location of the hotel is excellent, 100 meters from the Port d'Alcudia beach, shopping and entertainment just 50 meters away. Very friendly staff, especially on reception. Cozy and stylish room with large balcony. None, except that deposit box was for extra charge (usually included in the room price in 4* hotels).
The hotel was situated in the centre of Alcudia, the pool and gardens and apartments were clean, and was good value for money, the staff were very helpful
The relaxed and undisturbed atmosphere while at the same time being in the heart of the port area, adjacent to Marina, Shops, and great choice of Restaurants. The staff were excellent and most helpful, and the facilities were adequate for our needs. Also close to Old Town. No. Would perhaps, like some 'in-house' light musical entertainment on an odd evening, like piano and vocalist, but appreciate the need to get the right balance so as not to spoil the quite and relaxing atmosphere. note:, My guest review below would reflect an overall closer to a 9
spa, nice place, btautiful sea, good meals. no
very nice location at 100 meters from a nice beach, beautiful view of the room on the sea, good SPA, nice swimming pool, very good breakfast buffet. internet wireless did not work for a week not acceptable in 2010 in a hotel with 500 hundred people..........., the room was equipped with 2 single beds and the sheets too not very appropriate for a couple and when i asked a change they told me all the rooms are like this.........When checking out at hotel reception they did not accept my credit card with chip for a problem of their bank credit card payment device (POS) and I lost a lot of time while I had to take a flight....
Good value for money although drinks expensive if not all inclusive. Rooms very clean and comfortable with a fridge. Reception friendly and helpful, offered a glass of champagne at check-in, not bad for a 3 * hotel! Spa facilities very good, again excellent for a 3 * hotel. We stayed one night and could have acess 3 times for one hour each time. No problems getting a sunbed, even in the middle of the day,as there are plenty for everybody and pool area is very clean. All the guests were German except for us, which was not a problem except the entertainment is geared for this nationality. The entertainment the night we were there was bingo! The hotel is set quite a way from the centre of C'an Picafort and there are not many bars etc in the immediate vicinity, so a car is recommended if you want to travel further afield.
the room was big in size.it was clean and cleaned every day.the one hour spa was most enjoyable.sitting out side eating breakfast every morning was lovely as was the breakfast buffet.all staff very friendly.nice view from the balcony onto the main street. the problem regarding the key room door numbers
Standard of food Menu, for both breakfast & Dinner, can be described as First Class and contributed in great part to a most pleasant stay. Room Television Stations available should be more represenative of the Hotels International clientel, I.E. English Speaking programmes unavailable - News Only !
spacious, good facilities, excellent food choice n/a
It was quiet and relaxing.Staff very helpful.Situation , amenities and cleaniness excellent No
excellent staff, very good service
We liked the food,the garden and the nice rooms with balcony
Great location, quiet because it was an adult only hotel. The grounds were beautiful and view was excellent. We upgraded to a royal suite which included a roof top hot tub, chair, sofa and bed. The staff were very helpful and friendly. Fellow guests were mostly British with some Germans. All staff spoke English, and most German also.
Staff extremely friendly and helpful, excellent location right on the beach, no children so made a very relaxing atmosphere.
First class accommodation with high quality of meals Great seafront location but the general area was less appealing
Quality of the room and food
the really friendly and experienced staff,and the relaxing feeling around the Hotel for the guests., and the vast selection of food on offer for both breakfast, and Dinner. The attention to detailed cleaning by the Hotel Staff was impressive. Well, there has to be something wrong doesn't there, But in this case, only the coffee served in the Bar during the day could be improved, by making it stronger, the Italian way. Thats all folks
Very quiet location of the hotel and seaview from the room. Also the hotel is not very large so we really enjoyed our stay. The hotel has also a parking for cars. The rooms are well equipped, beds are very comfortable. Just a reception hall is not very modern but it´s just a detail. I would really recommend this hotel to anyone. Dinner buffet is nothing special - just a lot of eatable food.
Location Unintereseted staff, did not give any service at all. Reminded us how bad service could be in Spain before. The hotel has great potenial with new staff. Breakfast was ok. Dinner was realy horrible. We dined twice and went into Alcudia after that.
I liked the spa
Excellent facilities, very helpful staff
very good friendly staff, everyday clean room vey good spa, calmnes and full relax nothing
We had all inclusive. Food was good with reasonable variation and always with a large varity (something for everyone). As usual the wine offered is no good, even if the rosé not was too bad. Bear was cold and good though! Excellent location with fantastic sea view from many rooms. The samll beah just outside the hotell is occupied from early mornings to late evenings. Also the sun beds at the hotel pools are occupied all day - seems as many "reserve" the sun beds before breakfast...Generally servive was ood and personell was reasonable pleasant (for an all-inclusive hotell). No
We liked the proximity to the sea. The meals were well done, staff was very friendly. Apartment was small for a family of four.
Very friendly staff. Nice animation. Delicious food. Perfect location of the hotel ( very near the coast ). A lot of very small children.
In general, very nice and pleasant stay. At first, the family (couple with 2 children) had been assigned to a room just above the kitchen which was very noisy. At our request, we had been moved to another room. Food was excellent and staff was really helpful. Improve the fittings/ furnitures in the room, sofa beds for the kids are a bit old and small which are ok for young children but definately not for adolescent.
food cleanliness of my room
Location and HB Water quality
very friendly staff and perfect location very noisy road which is too closed to the hotel
+ Very friendly staff, great location, facilities, food, swimming pool, hotel next to the beautifull beach, lots of restaurants around - Strange smell at night comming from outside, airco not sufficient
nice hotel, very clean, very good breakfast buffet, excellent location.
The facilities for Children is excellent. The staff were so helpful, the restaurant food was very good. Access to the beach was perfect. Great appartments. We originally had an apartment in block 6 which is completly seperate to the hotel and apartments are not as clean and modern as other blocks. It was also very noisy as apartments are on the main road. However, after complaining to reception, we were moved to much better apartment the following day, staff were very helpful.
The breakfast buffet is good and very relaxing when you sit outside. Price/quality is this hotel very okay! Room was not very clean (hair in the bathroom). Not very attractive area to have an evening walk. You need a car to go to the centre (Port d'Alcudia).
we enjoyed the swimming pool and the closeness of the beach. Also near KFC
Accomodation was excellent, best aparthotel we have stayed in, pool complex was very good and hotel was very close to the beach.
Staff very helpfull. Good service. Good food. Wunderfull location. Super value for the money. The room needs to come "up to date".
Very convenient for families with children, excellent beach, sea, nature, food, nice service
This is an ideal family holiday hotel.
This is a very well run child friendly hotel. It's friendly with very good standard food and is right on the beach. Take your own kettle and iron and you will have a great time. The immediate area surrounding the hotel is a bit 'touristy' but not too bad
I liked the beach, the sourroundings, buffet and rooms. It is a rather crowded area in the high season.
Beautiful hotel, wonderful surroundings and gardens. Warm and friendly place to stay. Great facilities,would definately stay here again
The rooms were large and well furnished, the pool was huge and imacculate. The entertainment team were fantastic and really made it fun for adults and kid alike. Well Done! The air conditioning broke and leaked into our room, this was overnight and we didn't sleep much due to the dripping. The man fixed it for a few hours but then it happened again later that day and had to be fixed again.
The wonderful pool complex, the beach being excelent and close by.
The quietness, the gardens and the choice of pools. The air conditioning did not work well.
everything but especially the grounds and the pools, at night all lit up with lovely lighting was magical, the fountains were so pretty, and the hotel and grounds were spotless, it was an oasis in the middle of a beach/seaside area. there was a mild smell coming from the nature reserve we thought it was the drains but once we realised it was 'natural' it was ok.the mozzies were rather troublesome.
The room that was "simple" and stylish in decor and not overloaded in the way some spanish hotels tend to be. The staff was very helpful and we liked the lange range of facilities. Right from the fitness room over the internet access to the tennis court which we used almost daily, No......but mayby you should convert one of the swiimng pools into one with a deeper end. The more grown up children is missing a pool where you are allowed to dive in head first.
Very good various breakfast, wonderful animation for kids and adults, big light rooms, wonderful pool I dont like the cleaning of my room.
The rooms were spotless, staff were friendly, and the pool facilities good and not too crowded or rowdy though it was the middle of August. We would have preferred another bedroom in the apartment rather than having two people sleep in the lounge area. A bigger balcony and four chairs as the rooms can accommodate four people!
Good location, excellent apartments, lovely pool and spacious gardens. Never had any problem getting a sun bed even though we stayed in peak season.
We really enjoyed the swimming pools and the playground! We were disappointed with how cold the indoor pool was, couldn't use it:-( The English movie channel was broken and staff weren't very helpful! Not much around hotel.....don't think we'd return...
Great facilities - 4 pools, gym, restaurant. Rooms were well appointed with useful kitchenette. Handy for the beach.
I wouldn't know! When we arrived, we found we had been shunted 7 kms further out of town into a "brother" facility, 2 and a half times further from the beach. I did NOT get the holiday I ordered and paid for. Check that you actually have bookings at the "Viva" you ordered!
Pleasant surroundings The Heating system generated Humid Air inside
A perfect 4 star family hotel with everything a family wants to spend a nice vacation at Mallorca Nothing!
Helpful friendly reception staff. good room facilities.
It was very reluxing. It was great that most of stuff spoke English for an international couple, especially one waitress and one waiter in the restaurant were very very professional and helpful.
It was definitely a good alternative to a big and impersonal hotel and suitable for families with children. The personnel was friendly and the reception was nice, with fruits and champagne. The rooms are pretty charming and the location, next to a nice park, make this hotel stay on our list of preferred hotels in the area. We booked the hotel including half board, but we were unsatisfied with the dinner. Out of the 6 evenings, we eat there only two times: first evening because we have booked it and second evening just to give it one more try... Additionally, we were pretty unlucky to get an apartment with little nasty ants.
A very clean, modern, and welcoming hotel. The pool, staff, rooms, and bar were great. A short walk brought us to the beach and some nice restaurants.
Quiet, no young children, very good value, nice helpful staff
staff ware helpful was away from the beach
a very clean en nice hotel with friendly staff. a pitty is the location with a lot of traffic noise en a lt of small noisy children.
I really liked this hotel. It was verry nice, the staff was friendly and has more than I had expected. The room was verry good with a pritty nice view on the forrest. The town nearby Can Picafort has all you need, bars, pups, shopping, harbor and ofcourse the beach, alltough we did not go. As there was a strong Northern wind.
Loved the serenity
Very friendly staff,
Public bus from Palma stops at the hotel. The location by the nature reserve and the sea is very good. The staff are very friendly and skilled at languages. Very convenient hire of bicycles in the hotel itself.
Position on the beach - particularly as weather was not that good so I could walk for miles either side of the hotel! Spa was ecellent also.
The hotel is very nice and near the ocean. The pool was perfect after it had different areas for children and adults. The hotel is concentrated on germans and has no staff that can speak other language´s. they had difficult to speak spanish also ! For the children it is very hard to fit among the other children after children do not speak other languages. The staff that had different activity´s for the children could only speak english and german and where very bad in spanish. ( the mother language ? )
It is clear that this hotel is very well run and a team spirit exists amongst the staff. All of my family felt they would like to return to the hotel again in the future. Well done! It might be possible to identify guests who would like to go to the mountains or elswhere for pic nics or walks/sightseeing (due to location of the hotel) without a car and arrange accordingly. The evening bar entertainment might be better co-ordinated with the restaurant by the staff offering coffee or drinks in the bar after the meal.
We went to the beach and took the bus to the port to walk and shop and sightsee
the reception staff were verry helpfull and friendly especially the night porter/ receptionist
Clean hotel, good breakfast, good value for money, nice pool area
the busy road that kept me up all night
good service, good value for money sunbeds were taken fast in the morning
Accomodation was very good. Variety and quality of food was good. Everything was very clean. Having to share a table with other guests at mealtimes. There was a weighing scales available for guests who wished to weigh their luggage before going to the Airport, but there was a charge of one Euro for each case/bag.
Nice room. Nice balcony. Guiet. Not far from the beach. Very helpful staff Bed not very comfortable. Hard! Little variation on the breakfast buffet.
Substantial breakfasts. Quiet room. Cleanliness. Access to wildlife reserve Albufera. A nice balcony. Pleasant poolside. The hotel suited me perfectly.
All the staff we encountered were very friendly and helpfull. The breakfast buffet was excellent, for a 3 star hotel I really don't think you could expect any more! We would have preferred a double bed rather than 2 singles pushed together.
Fairly priced and well positioned for the things that Alcudia has to offer. Breakfast was value for money. Crazy golf is a crazy price!
Great location, common areas were clean and inviting. Room was very small, had a discusting odour, and there was a very loud noise from the bathroom when other clients flushed their toilets. I think the drainage/sewage pipes ran down the wall adjacent to my bathroom - unacceptable - this room should be a storage room not a bedroom and sleeping was impossible.
the hotel was clean and the pool was also well kept. In terms of location it was where i wanted to be, close to the beach and restaurants. I found it to be good value for money. the bar service was a bit slow and often we had to approach them to be served. I would have also welcomed nightly entertainment even if it was a disco with a dj, rather than a laptop with a mix of 80's and 90's songs.
Very pleasant hotel. Staff friendly, food lovely. No bad points about this hotel
Adult only, good layout of small accommodation blocks around central pool, excellent buffet choice of food, friendly staff, quiet. no
The pool and surrounding area was beautiful and peaceful. The evening entertainment was enjoyable without being intrusive and over exciting - music just the right level to carry on a conversation or read. Staff were friendly and helpful and it was a great place for a relaxing quiet holiday My single occupancy room was small and basic - very clean however.
the family athmosphere and the silence. I really rested. it was quite an comfortable.
On our arrival at the hotel Alcudiamar, we were greeted by extremely friendly and efficient reception staff. Our room was clean and comfortable and we enjoyed a very pleasant stay. We would not hesitate recommending this hotel to any of our friends and we will certainly return to this hotel in the future.
The reception staff were very helpful and had great english.The outdoor pool was fab and the indoor one was very handy on a rainy day! no
The staff were very friendly especially on reception. It was a great place to relax in a fantastic location, the suite we stayed in was especially nice.
the relaxed atmosphere of the hotel an