Jardim do Vau

I liked the location of the property. Beyond that there was little to like.

This aparthotel needs to have a major renovation. It’s at least 25 years overdue. The inside of the room was not only severely dated, it was dirty and uncomfortable. The master bed mattress was so thin and barren that I got poked with springs all night long. The pull out sofa bed with its 3 inch thick mattress my 5-year-old slept on was actually more comfortable. My kids feet were black if they didn’t wear their shoes in the room. There were black hairs behind the bathroom door (we are blondes and brunettes), a giant hairball in the kitchen. There were no toiletries, the washer/dryer barely worked (I had to hang every piece of laundry I washed), no detergent to wash any dishes we used. The walls of the room were paper thin and we could hear road noise and the 11 pm dumpster pick up like it was in the room with us. The WiFi signal was unreliable and weak. The main pool was frigid and the most shallow point as over 5ft deep. My kids are great swimmers, but the pool wasn’t enjoyable because they couldn’t touch anywhere and we were told no floats were allowed. They did have two kiddie pools but they were tiny and only 1.5 ft deep., which weren’t much fun for the 8 and 9 year olds. We had breakfast on site once, and that was enough. The food was not good. We also ate at the pool bar one afternoon. We sat down at 11:58 and the waiter promptly told us they didn’t serve lunch until 12. I said that is only two minutes away, so I think we can wait. Well, the food again wasn’t good and the whole process took 2 hours!! Ridiculous amount of time for chicken nuggets and burgers to be served and eaten. Overall the hotel was run down, uncomfortable and unfriendly. I would look elsewhere. Conversely we stayed at Martinhal Chiado aparthotel while in Lisbon and it was outstanding. Clean, awesome service, comfortable. Wish we would have chosen their Sagres location for the second half of our trip.