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Consistently friendly and helpful service; small menu, but food of excellent quality; very good breakfast; hotel overall well designed; loved the decor in the dining room, nothing overdone; functional and pleasant style throughout the hotel.
Nothing. Mattresses are as bad as it gets.
Great location, right next to the park and walking distance to shopping. Friendly staff. The free travel pass is also very useful to take local trams, buses and trains. Used that to spend a day in Berlin and to go to the airport. Problems with billing, breakfast added automatically even if you did not not have any. Please, check your bill before leaving.
Its proximity to Schloss Sanssouci--one block away--& the historical center of Potsdam--one block away in the other direction. The bed was rather hard, there was only one pillow on the bed, & the staff did not greet me each time I passed Rezeption.
Non smoking room. Friendly personel
Kind staff, comfortable bed, good breakfast, terrace. -
WiFi was very unreliable and not worth the extra room cost to get what was supposed to be a good quality version
To be honest, I was disappointed because I felt the stay did not quite match up to the price and brand. (This could be an aspect of the hotels in Potsdam in general though, I don't know). Good points: The room and floor was clean. The young robust girl in the restaurant in the afternoon/early evening was very kind and thoughtful. Disappointing points: The bed was mattress was very soft and sagging in the middle, and the shower drain was not very robust and the water built up. Smoke was also coming into the "nonsmoking" room (while that might be a problem of a guest rather than just hotel).
Location was the best!
The hotel is on a quiet street yet right in the heart of things--the entrance to Sanssouci is a block or two directly down the street, there are numerous restaurants with a couple blocks, and the Brandenburg Gate and pedestrian area is just across the square. Hotel staff was very friendly and helpful. Breakfasts were pricey at the hotel, but there are several cafes within about three blocks where we could get as much as we needed at half the cost.
The location just off the Luisenplatz is excellent, the breakfast was excellent and the staff were friendly and efficient. There was no free access to the internet but wiifi cards could be bought.
convenient, nice room no air conditioning, lobby was dark and uninviting
nice place, nice crew see comment above
Parking arrangements could be improved. There is a limited number free parking places available for guests.
We were very satisfied with the central position of the Hotel, at the square and very close to the shopping-street and the huge park and castle. Also the very good and nearby parking facilities was very good. I am very surprised that this hotel was rated with 4-stars. It was really not up to the comfort and quality that you would expect from a 4-star hotell. We had a family-room and had to accept that people living permanently in a flat right next to our room, used their balcony very frequently for smoking, talking, eating etc., which made our stay very un-private and uncomfortable, besides the fact that it was difficult to fall asleep. Also the breakfast was way too expensive.
nice hotel - very large room with historical arcihtecture; a nice stroll to the nearby Sanssoussis palace - good value
Good staff Breakfast not included in room price
Location of hotel and access to sights in Potsdam There was no air conditioning - although it was unseasonably hot.
Excellent service. Best location. No aircondition!
The Hotel staff were excellent. The restaurant is great and they have a fantastic breakfast! Transit to Berlin was very easy. I would definetly stay here again!
The rooms were excellent, looking directly at the Brandenburger Tor. It is well worth the extra for the luxury rooms.The service was excellent, and the size of the supposedly single rooms enormous. I read some slightly negative reviews on the site before we went, and can only say that the whole experience was excellent! perhaps the breakfast is rather over-priced, but then one can simply choose not to have it!
Very quiet room, very clean and modern. Free wifi at the room. Excellent hotel as 'base camp' to explore Potsdam or even Berlin - although railway station is some 20 minutes walking. Nice breakfast, friendly staff. Location is on the corner of the square is pleasant with some restaurants with terrace. No.