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Consistently friendly and helpful service; small menu, but food of excellent quality; very good breakfast; hotel overall well designed; loved the decor in the dining room, nothing overdone; functional and pleasant style throughout the hotel.
To be honest, I was disappointed because I felt the stay did not quite match up to the price and brand. (This could be an aspect of the hotels in Potsdam in general though, I don't know). Good points: The room and floor was clean. The young robust girl in the restaurant in the afternoon/early evening was very kind and thoughtful. Disappointing points: The bed was mattress was very soft and sagging in the middle, and the shower drain was not very robust and the water built up. Smoke was also coming into the "nonsmoking" room (while that might be a problem of a guest rather than just hotel).
The hotel is on a quiet street yet right in the heart of things--the entrance to Sanssouci is a block or two directly down the street, there are numerous restaurants with a couple blocks, and the Brandenburg Gate and pedestrian area is just across the square. Hotel staff was very friendly and helpful. Breakfasts were pricey at the hotel, but there are several cafes within about three blocks where we could get as much as we needed at half the cost.
Great location, right next to the park and walking distance to shopping. Friendly staff. The free travel pass is also very useful to take local trams, buses and trains. Used that to spend a day in Berlin and to go to the airport. Problems with billing, breakfast added automatically even if you did not not have any. Please, check your bill before leaving.
WiFi was very unreliable and not worth the extra room cost to get what was supposed to be a good quality version
The location just off the Luisenplatz is excellent, the breakfast was excellent and the staff were friendly and efficient. There was no free access to the internet but wiifi cards could be bought.
Location was the best!
Nothing. Mattresses are as bad as it gets.
Its proximity to Schloss Sanssouci--one block away--& the historical center of Potsdam--one block away in the other direction. The bed was rather hard, there was only one pillow on the bed, & the staff did not greet me each time I passed Rezeption.
Kind staff, comfortable bed, good breakfast, terrace. -
Non smoking room. Friendly personel
The rooms were excellent, looking directly at the Brandenburger Tor. It is well worth the extra for the luxury rooms.The service was excellent, and the size of the supposedly single rooms enormous. I read some slightly negative reviews on the site before we went, and can only say that the whole experience was excellent! perhaps the breakfast is rather over-priced, but then one can simply choose not to have it!
The Hotel staff were excellent. The restaurant is great and they have a fantastic breakfast! Transit to Berlin was very easy. I would definetly stay here again!
nice hotel - very large room with historical arcihtecture; a nice stroll to the nearby Sanssoussis palace - good value
Parking arrangements could be improved. There is a limited number free parking places available for guests.
We were very satisfied with the central position of the Hotel, at the square and very close to the shopping-street and the huge park and castle. Also the very good and nearby parking facilities was very good. I am very surprised that this hotel was rated with 4-stars. It was really not up to the comfort and quality that you would expect from a 4-star hotell. We had a family-room and had to accept that people living permanently in a flat right next to our room, used their balcony very frequently for smoking, talking, eating etc., which made our stay very un-private and uncomfortable, besides the fact that it was difficult to fall asleep. Also the breakfast was way too expensive.
nice place, nice crew see comment above
convenient, nice room no air conditioning, lobby was dark and uninviting
Good staff Breakfast not included in room price
Location of hotel and access to sights in Potsdam There was no air conditioning - although it was unseasonably hot.
Excellent service. Best location. No aircondition!
The location and the friendly family staff. There are many stair steps and no elevator. Older people should know about it.
the breakfast is enormous and very very good...it's the only decent food we found in Postdam ;-) The hotel has one room without internet connection. Unfortunately I was in it without this fact being mentioned to me. After making note of this lack of internet...they immediately proposed an other room. Good service.
Situated in very calm and green surroundings, very nice and comfortable room, super clean , super comfortable bed, very nice and professional staff, very cool breakfast in a small garden, and authentic pieces of antiques giving a genuine atmosphere. I wish all the hotels I ve stayed in could provide the same level of quality! an excellent base to visit potsdam too.
Great location, quiet, helpful staff, well equipped rooms. No negatives
Free internet in the room. Excellent and attentive service. Very close to Schloss Sanssouci.
The location was excellent, within walking distance of Sansouci park and of city center. Staff was very friendly and helpful. Rooms were very clean, beds very comfortable, surroundings very quiet so windows could be left open at night. There s no airco but as ceilings are almost 4metre high, there s not really a problem. Large room and large bathroom. Bathroom well equipped with fantastic shower (large volume and water) and something you rarely find in any hotel, even with more stars than this one: thermostatic mixer tap in the shower. No light in hall inside room where suitcase is unpacked, makes finding things difficult. Room light is 40 watt only (old fashioned incandescent lamp) and reading lamp next to bed is ridiculous 15 watt incandescent lamp. But this is a minor issue considering all other aspects, its just that I like to read in bed.
The hotel is oustanding, The location is great (quiet but fairly centrally located), the staff (mostly ownwers family) very friendly and supportive, the room very spacious, well furnished and very quiet.
This hotel is one of the nicest small hotels that I have ever stayed in. The location sitting on top of a hill overlooking Potsdam is wonderful. The hotel is beautifully furnished and well kept. I find it hard to believe that it is only a three star rating. The staff are extremely helpful and the breakfast is excellent.
The flexibility of the staff: I arrived around 10pm (way past teir check- in time of 6pm). I called them the day before and he gave me a number to call him when I am approaching Potsdam. He was on time and very helpful, even that late at night. They are very warm and welcoming people. Special requests are fullfilled immediately and in a very helpful manner. You feel really appreciated as a customr.
The room was spacious and clean, and the breakfast buffet exceptional. Our hostess was personable and helpful. A very good value. The location affords an easy walk to Sanssouci and to Potsdam Center, but is a bit of hike (with luggage) to get to from the nearest bus.
Thumbs up! Would not hesitate recomending. Comfy, clean, spaciuos, good breakfast.
The breakfast is amazing. The staff is wonderful and make you feel at home. The location is quite, very easy to reach by bus #695 from the train station and very close to Sansoucci Palace. I would love to return to this hotel.
Outstanding buffet breakfasts. Location close to public transportation and within walking distance of Sans Soucci and city centre.
Very nice. Convenient (within walking distance) to the Sans Souci park and palace and to the city center. Clean, nicely furnished and with a great breakfast. Parking was available and convenient. We stayed in what appeared to be a newer building adjacent to the main building (where we had breakfast) and it was very nice as was the main building. The hotel was perfect for our needs and we recommend it.
Lovely salon breakfast room. Lovely terrace and garden. Good breakfast, Charming place to stay.
close to Sansosee, only eight minutes walk, and convient to take bus from main station to it. very good breakfast, very good feeling about the house and the street.
Quiet location and close to the town. Easy car access and off street parking (fee). Large room and fabulous breakfast. One, east facing window, did not have a curtain - woken up at 0430 by the light.
Quiet rooms, very large and comfortable. Wonderful breakfast spread, nice classical music in background. No hot water one morning, one staff member less than friendly at breakfast but the other one was very friendly and helpful, hard to get receipt for payment.
Large room with lovely antiques. Sumptuous breakfast. Great value. I'm glad our room was on the first floor.