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Hotel room and ambiance of hotel was great. Pool toilet facility was generally poor. Dark, dirty and not cleaned often enough. It was not Sheraton standard.
limited satelite television:
The Sheraton was great and we really enjoy our stay there. We were a bit surprised to have to pay extra when we wanted to use the Spa / Gym within the hotel. This additional change was added to our bill. This is the first hotel that I have every stayed that have these facility had the guest was changed extra for the use of them.
food prices very high for what you get
I loved the hotel in general, was an oasis and really was a great place to stay I didnt like having to go home :(
Staff very friendly + hotel 1st class no
Relax and kindness of the staff They lost my nightgown during the cleaning and daily changing of the room... They forgot for one day to clean the room
the huuuge room! The area.
The location, room and staff were all excellent. Value for money, it was spot on, in fact we would have happily paid more for our accommodation. Small things like cleanliness of the poolside toilets, slowness of service at the pool bar and at reception were a little disappointing. Especially the pool toilets which didn't seem to get much attention during the day and after a couple of hours were dirty with overflowing rubbish bins.
pools, restaurants, beach high prices of food & beverage
very quiet; large, stylish suites in wood, glass and stone
Efficient and friendly staff, the restaurant was well appointed and the food was excellent, the location is good, away from traffic / town noise but well within walking distance for all local amenities.Would definitely use this hotel again.
Excellent room size,very clean,excellent staff and fantastic location Very quiet,not any organised activities,no pool table as described.
Location was good.Pool was very nice. Stayed at the villa, but internet connection was not working while we were staying. Cleanliness was very poor. Washer was not working when we checked-in. Hotel fixed it promptly.
It was not what you could call a 5 star hotel in my eyes, but was good value for money
Very good hotel, no typical seedy spanish holiday 5 star, but genuinely nice. well worth staying over at
Good Apartment. Clean. Uncrowded.
Located near centre and beaches Very poor service level provided, having in mind you're staying in a 5 * hotel. Amongst other complaints : NO heating, Internet not working, Staff not speaking good english, no service provided at the reception, not fresh Breakfast Buffet. There are other Hotels with less stars in the same location doing much better and for 1/3 of the price. Not a very good experience, unfortunately.
A very nice hotel, situated on the beach, all the facilities anyone could want and with very pleasant, helpful staff. Wished I could stay longer!
We were there before and brought our family with there 3 children. Not much to keepyou in the hotel inthe evening.Over all had a ball. Not much for the children..For adults for a quite breake 100%
Fully equipped kitchenette, large clean rooms, quite friendly reception, interesting architecture. Situated few km from the airport, but I didn't hear any aircraft noise. No major problems but following things could be better: - Looks like no Visa card terminal on reception, receptionist had to use terminal in another room, so I lost sight of my card for several minutes. - If you'd like to use free private parking as stated on this site, I recommend bringing with you printed hotel specs (as I did and afterwards I could use parking for free) because otherwise they may try to charge you with 5EUR per day for parking. However, there is a lot of available parking places around the hotel in case you won't be lucky.
Quiet, friendly place and staff.
value for money. quite place. ok for family or as a base to visit the island by car. there is nothing in Costa de Antigua, but it is near Caleta de Fuste and the airport.
Very friendly staff, good price for good quality. There's no beach and very little shopping around but there is a free shuttle to Caleta and public transport is very cheap. Even taxis are quite cheap
Especially the reception staff was very friendly and helpfull
perfect hotel ,perfect location....
the cleaners were very nice and also helpfull the food it was very bland
The hotel room was a roomy one with fainted equipments. The staff was friendly and helpful. We ate once the dinner which was average level, nothing too good, nothing too bad. Pool area was large and well maintained. I think this hotel is ideal for families.
That the rooms were not cleaned until later in the day so you did not have to rush out in the morning I thought the staff were particularly rude, and the food at breakfast time was awful. The sausages and eggs were cold, the bacon was simply streaks of fat.
Staff were lovely. Rooms were kept very well. I would have like more computers available
The appartment was a really good size and well equiped The staff at reception were really rude and unhelpful
This hotel is great for a vacation to the Islands. It was clean and the setting was beautiful. Not to mention it's in a wonderful location. Only bad thing was that there are no double beds- only twins. Which is annoying when you are trying to have a romantic vacation with a loved one.
Excellent facilities for children. Centrally located ie shops, taxi rank, bus stop, restaurants, beach - all close. Hotel provided courtesy room for shower etc on day of departure as flight was not leaving until 7.00 P.M. Extra bed ie fold up bed was not comfortable as four latts on base were broken.
size of the room and proximity to resort main facilities.
We were returning to this hotel after experiencing it for a week last year. This year we stayed for two weeks and were not disappointed. Excellent facilities coupled with polite efficient staff.
it was very central The pool did not seem to be big enough for the capacity of people staying at the hotel, the area around the pool was also quite small. Also, air conditioning would have been brilliant in the apartments
Our stay was very enjoyable and action packed for our 12 year daughter We booked this hotle on the basis of having facilities for disabled people. However when we got there the facilties were not as expected or available. This was disappointing and should have been described more accuarately on the webste.
it was spacious and the location was very good
The entertainment staff and activities were brilliant and very pleasant and without them our stay would not have been as enjoyable , thanks guys :) Hotel beautiful and fantastic for kids, reception staff were great however staff in bar and restaurant with the exception of one or two were rude and unfriendly towards all guests ...
It was close to the centre of the resort and lots of bars and restaurants, as well as the beach. The hotel was shabby and grubby. It was listed as having aircon which it only has for 11 out of 250+ rooms so don't be fooled. The poolside sunbeds and parasols were dirty and in need of replacement/repair. Our bathroom smelled of drains and was not a pleasant place to be.
Very good room, clean and comfortable. Nice views
That was great. Staff was very nice and helpfull, location was very good! just next to the port. little bit noisy but it's ok.
Very good value for money: the hotel looks very good inside (much better than from the ouside) -- we could tell than the rooms had been fully refurbished very recently (wooden floor, perfectly looking bath tub, etc.). Very friendly staff, whether at the reception or breakfast buffet (they even cooked an omelette on our request). The location is good, by the harbour bay but in the city center. Rooms are a bit small, no swimming-pool.
Very good location in Puerto del Rosario. Nice view on harbour from the window. public PC in the entrance hall was infected with spy- and ad-ware.
convenient centre to tour island by hire car,hotel cafe ok breakfast and fir-priced evening meals. Nothing wrong with the hotel but Puerto del Rosario a very scruffy capital
The same breakfast everyday:( After 10 days of staying I couldn`t stand the same poor food day by day. Rooms comfortable and well situated, but be careful if you don`t like the noise of the road the hotel is just next to the road. Be careful!!!! The manager decided to charge us for ten days of staying in advance. He didn`t tell us a word. The moment I wanted to pay by cash he said he had already charged me... I had a lot of troubles of getting my money back
Friendly reception Breakfast facilities marginal
Location is ideal for the area. Central for beach & shops. Bedroom comfort was poor.
Very spacious appartments, daily cleaned, friendly and helpfull reception...
>Quiet,Friendly staff.Well run.Near everything.Respectable surrounding area and a small walk to a fab beach.TV is free.Very secure.parking right outside.
very good location, center of the town, nice pool,
We - my wife and I - found it good. Value for money, location and services were excellent. On the negative it was noisy - but the noise did abate after mid-night. See above
that we only booked 2 days Loud entertainment at poolbar til 0030, loads of cockroaches, the whole place worn down, smelly towels
When we arrived a big cockroach met us. It was really terrible! After that we recognised that the kitchen range does not work, and there is a probability of a fire.
The pool was nice and everything were very clean. We liked the pool bar and the restaurant with good price and tasty tapas. We were very sad because there aren't shaker in the pool bar in order to the staff couldn't make good cocktails.
- central location and good value for money - outdated decor, - the place (fuste) itself does not really have a good beach.
The price and the location (close to the centre) It was very hot at night - we couldn't sleep, windows were faced the street - the room was very noisy. The bed was uncomfortable, the rooms were small and not cozy.