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Staff very friendly + hotel 1st class no
pools, restaurants, beach high prices of food & beverage
food prices very high for what you get
Relax and kindness of the staff They lost my nightgown during the cleaning and daily changing of the room... They forgot for one day to clean the room
Hotel room and ambiance of hotel was great. Pool toilet facility was generally poor. Dark, dirty and not cleaned often enough. It was not Sheraton standard.
the huuuge room! The area.
I loved the hotel in general, was an oasis and really was a great place to stay I didnt like having to go home :(
limited satelite television:
The Sheraton was great and we really enjoy our stay there. We were a bit surprised to have to pay extra when we wanted to use the Spa / Gym within the hotel. This additional change was added to our bill. This is the first hotel that I have every stayed that have these facility had the guest was changed extra for the use of them.
The location, room and staff were all excellent. Value for money, it was spot on, in fact we would have happily paid more for our accommodation. Small things like cleanliness of the poolside toilets, slowness of service at the pool bar and at reception were a little disappointing. Especially the pool toilets which didn't seem to get much attention during the day and after a couple of hours were dirty with overflowing rubbish bins.
Staff were lovely. Rooms were kept very well. I would have like more computers available
the cleaners were very nice and also helpfull the food it was very bland
The hotel room was a roomy one with fainted equipments. The staff was friendly and helpful. We ate once the dinner which was average level, nothing too good, nothing too bad. Pool area was large and well maintained. I think this hotel is ideal for families.
Especially the reception staff was very friendly and helpfull
value for money. quite place. ok for family or as a base to visit the island by car. there is nothing in Costa de Antigua, but it is near Caleta de Fuste and the airport.
Quiet, friendly place and staff.
Fully equipped kitchenette, large clean rooms, quite friendly reception, interesting architecture. Situated few km from the airport, but I didn't hear any aircraft noise. No major problems but following things could be better: - Looks like no Visa card terminal on reception, receptionist had to use terminal in another room, so I lost sight of my card for several minutes. - If you'd like to use free private parking as stated on this site, I recommend bringing with you printed hotel specs (as I did and afterwards I could use parking for free) because otherwise they may try to charge you with 5EUR per day for parking. However, there is a lot of available parking places around the hotel in case you won't be lucky.
Very friendly staff, good price for good quality. There's no beach and very little shopping around but there is a free shuttle to Caleta and public transport is very cheap. Even taxis are quite cheap
perfect hotel ,perfect location....
That the rooms were not cleaned until later in the day so you did not have to rush out in the morning I thought the staff were particularly rude, and the food at breakfast time was awful. The sausages and eggs were cold, the bacon was simply streaks of fat.
I chose this hotel purely because I needed somewhere to stay for 4 nights, the trip was for a family wedding and accommodation was not a priority for me. I already knew the hotel, which is one of the older ones in Caleta de Fuste, and it was picked for the location. Having said that, the Elite pool bar was friendly and very reasonably priced, and the hotel staff helpful. Also plenty of room at the pool. The Elite apartments are clean but a bit scruffy, but I already knew this so it wasn't a problem for four days.
the weather some staff were very unhelpful. Food in pool bar was awful
a lot of the resort was run down .the apartment needs some work even the door step was falling apart
I liked the 2 bedroom room. It had plenty of space for my big family. It was a lot bigger than expected. My children enjoyed the pool. The hill on the way back from the beach.
A lot of work needs to be done on this site to improve its standard, work is on going at the hotel but you do not expect to find a swimming pool empty and being retiled in the middle of June!
the room had no kitchen facilities even though it is aself catering room (no kettle etc) room next door had kettle and coffee maker.
i thought the pool area was excellent and the poolside bar was lovely the food was goregous and the staff were extremley friendly. we had a two year old with us and the concrete outside was all broke and there was a big hole in ground outside the door it was very dangerous.